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3.9 out of 5

"Very friendly and helpful staff. Extremely quiet. Very clean and comfortable with quality appliances. Great location. In the heart of Lygon Street ent ... " More

By a verified traveller on Mon 01 Jun 2020

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Hotel Description

Clocktower Apartment Hotel puts you in the heart of Melbourne, within just a 10-minute stroll of Lygon Street and University of Melbourne. Highlights at this Mediterranean aparthotel include in-room kitchens, washers/dryers, and free WiFi.

You can enjoy an LCD TV with digital channels, and each apartment features a living room, a dining area, and a coffee/tea maker. A kitchen comes equipped with a refrigerator, a microwave, and a stovetop, and room service is also available. A hair dryer, an iron/ironing board, and a desk are also available.

This business-friendly aparthotel offers concierge services, a terrace, and express check-in. Added amenities include laundry facilities, express check-out, and dry cleaning/laundry services. There's also the convenience of self parking.

Sights within a 10-minute walk of this 4-star Carlton aparthotel include Ian Potter Museum of Art and Royal Exhibition Building.

Standard One Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$129* Per night/room 5 Aug. - 6 Aug.

Executive One Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Two Bedroom (1 King, 1 Queen)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Standard Two Bedroom (1 Queen, 1 Double)

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Executive Two Bedroom (1 King, 2 Single)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Standard Two Bedroom (1 Queen, 2 Twin)

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Clocktower Apartment Hotel ratings based on 32 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Clocktower Apartment Hotel

Everyone (11) Couples (5) Family (17)
5 out of 5
Very friendly and helpful staff. Extremely quiet. Very clean and comfortable with quality appliances. Great location. In the heart of Lygon Street entertainment with restaurants, cafes, shops, and Cinema Nova a 2 minute walk away.

Posted by , from Melbourne on 1 Jun. 2020

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Comment from Hotel Management

2 Jun. 2020 by Emmyitt

Dear Debra! Thank you very much for your kind review and support during this tough period, it was our pleasure to have you stay with us. We are so glad you acknowledged our effort! we aim to provide even better service and cleanliness to our guest during this period. We hope you had a great trip to Melbourne and we look forward to see you again! - CAH is the first to use the 4 colour cleaning cloth system. Different coloured cloths are used for different areas of the apartment to avoid cross contamination as we aim to deliver a healthy and comfortable experience to all of our guest - CAH is the first to use the 4 colour cleaning cloth system. Different coloured cloths are used for different areas of the apartment to avoid cross contamination as we aim to deliver a healthy and comfortable experience to all of our guest. - CAH is the first to use the 4 colour cleaning cloth system. Different coloured cloths are used for different areas of the apartment to avoid cross contamination as we aim to deliver a healthy and comfortable experience to all of our guest

4 out of 5
Good size, great location, comfortable with good amenties

Posted by on 1 May 2020

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Comment from Hotel Management

4 May 2020 by Emmyitt

Dear Anon Thank you for the amazing review, we are really happy to hear feedback from our guest in this tough period of time. We hope all the best for you and your family and we look forward to welcome you back again. We are taking this period of time to freshen up our apartments. - CAH is the first to use the 4 colour cleaning cloth system. Different coloured cloths are used for different areas of the apartment to avoid cross contamination as we aim to deliver a healthy and comfortable experience to all of our guest

3 out of 5

Posted by on 19 Jan. 2020

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Comment from Hotel Management

20 Jan. 2020 by Emmyitt

Dear Anon Thank you for your review, we hope you had a great trip to Melbourne :) - CAH is the first to use the 4 colour cleaning cloth system. Different coloured cloths are used for different areas of the apartment to avoid cross contamination as we aim to deliver a healthy and comfortable experience to all of our guests

5 out of 5
Lots of room with great location. Always greeted by friendly staff.

Posted by on 7 Jan. 2020

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Comment from Hotel Management

7 Jan. 2020 by Emmyitt

Dear Anon Thank you so much for your review! We are very happy to have you stayed with us and glad you enjoyed our location and staff members. We hope you had a great trip to Melbourne! - CAH is the first to use the 4 colour cleaning cloth system. Different coloured cloths are used for different areas of the apartment to avoid cross contamination as we aim to deliver a healthy and comfortable experience to all of our guests

4 out of 5
Location was great for going to restaurants in Lygon st & close enough to be able to walk into the city

Posted by on 9 Dec. 2019

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Comment from Hotel Management

9 Dec. 2019 by Emmyitt

Dear Anon Thank you very much for your review! it was our pleasure having you staying with us! We look forward to see you again in the future :) - CAH is the first to use the 4 colour cleaning cloth system. Different coloured cloths are used for different areas of the apartment to avoid cross contamination as we aim to deliver a healthy and comfortable experience to all of our guests - CAH is the first to use the 4 colour cleaning cloth system. Different coloured cloths are used for different areas of the apartment to avoid cross contamination as we aim to deliver a healthy and comfortable experience to all of our guests

1 out of 5
The property was aged and dated significantly with badly worn and damaged furniture, dusty throughout, unopenable windows and a bad smell. The smell was so bad we felt sick, we were unable to air the property out as it had no openable windows. The exterior, lift and stairwells were dirty, old and unkept. Would not recommend this property.

Posted by on 30 Nov. 2019

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Comment from Hotel Management

1 Dec. 2019 by Emmyitt

Dear Ella Thank you for your review and we apologize if our apartment didnt meet the standard you looking for, we are still in a very slow progress of upgrading a few of our un-renovated apartments since we took over, as they are individually owned. Most of the other apartments are in a much better state. However we still hoped you enjoyed the location and trip to Melbourne :) - CAH is to be the first to use the 4 coloured cleaning cloth system, different color cloth will be used for different areas of the apartment, this is to avoid cross contamination, we aim to deliver a healthy and comfortable experience to all of our guests

5 out of 5
Nice roomy apartment in great location next to Lygon st.. My only complaint would be that there was no TV in 2nd bedroom and the TV in 1st bedroom was small and on a low table making viewing difficult. Otherwise a great place!

Posted by on 22 Sep. 2019

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Comment from Hotel Management

22 Sep. 2019 by Emmyitt

Dear Anon Thank you for your review! we glad you enjoyed the location of our apartments :) We are still working to improve every aspects of the apartment and we hope to see you again in the future! - CAH is to be the first to use the 4 coloured cleaning cloth system, different color cloth will be used for different areas of the apartment, this is to avoid cross contamination, we aim to deliver a healthy and comfortable experience to all of our guests

3 out of 5
Fantastic location and price. The customer service was excellently, especially from front reception.

Posted by on 19 Sep. 2019

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Comment from Hotel Management

19 Sep. 2019 by Emmyitt

Dear Anon Thank you very much for your review :) We glad you enjoyed the location and our service, our front desk members will be delighted to hear such feedback, we look forward to see you again in the future :) - CAH is to be the first to use the 4 coloured cleaning cloth system, different color cloth will be used for different areas of the apartment, this is to avoid cross contamination, we aim to deliver a healthy and comfortable experience to all of our guests

5 out of 5

Posted by on 8 Sep. 2019

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Comment from Hotel Management

8 Sep. 2019 by Emmyitt

Dear Anon Thank you for staying with the Clocktower Apartment Hotel, we are glad you enjoyed your stay and we look forward to seeing you again in the future - CAH is to be the first to use the 4 coloured cleaning cloth system, different color cloth will be used for different areas of the apartment, this is to avoid cross contamination, we aim to deliver a healthy and comfortable experience to all of our guests

5 out of 5
Clean and well-tun. Great location Easy check-in and check-out.

Posted by on 27 Aug. 2019

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Comment from Hotel Management

27 Aug. 2019 by Emmyitt

Dear Anon Thank you for staying with the Clocktower Apartment Hotel, we are glad you enjoyed your stay and we look forward to seeing you again in the future  - CAH is to be the first to use the 4 coloured cleaning cloth system, different color cloth will be used for different areas of the apartment, this is to avoid cross contamination, we aim to deliver a healthy and comfortable experience to all of our guests

About the Clocktower Apartment Hotel

Location 255 Drummond Street, Carlton, VIC 3053

Property Features

As a guest of Clocktower Apartment Hotel, you'll find a terrace, tour/ticket assistance, and multilingual staff. The business-friendly Clocktower Apartment Hotel also features concierge services, laundry facilities, and dry cleaning/laundry services. The front desk is open around the clock. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Melbourne aparthotel is smoke free.

  • 28 guestrooms or units
  • 3 levels
  • 2 buildings
  • Built in 1992
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of living rooms1
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Tullamarine Airport (MEL) (21.9 km / 13.6 mi)
  • Train station: Flinders Street Station (2.8 km / 1.7 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Clocktower Apartment Hotel offers 28 air-conditioned accommodations, which are accessible via exterior corridors and feature washers/dryers and coffee/tea makers. Accommodations offer separate living rooms and include desks. Accommodations at this 4-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. 32-inch LCD televisions come with digital channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room kitchen
  • Washer and dryer
  • Dining room
  • Living room
  • In-room dining
  • LCD television
  • Digital channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 6:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 7:00 AM - 6:00 PM. If you arrive at the property after hours, you'll need to check in at an alternate location: Best Western Plus Travel InnTo make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:00 AM - 6:00 PM.
Guests arriving after hours will need to go to the following location to check in: Best Western Plus Travel Inn
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 40.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Contactless check-in and contactless check-out are available.

  • Property is cleaned with disinfectant
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Parking height restrictions apply
  • Commonly touched surfaces are cleaned with disinfectant
  • Debit cards
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • No gap period between guests' stays
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: AUD 18.00 per night
  • Rollaway bed fee: AUD 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quest Clocktower Lygon
  • Quest Clocktower Lygon Apartment
  • Quest Clocktower Lygon Apartment Carlton
  • Quest Clocktower Lygon Carlton
  • Quest Lygon
  • Quest Clocktower Lygon Aparthotel Carlton
  • Quest Clocktower Lygon Aparthotel
  • Carlton Clocktower
  • Quest Carlton Clocktower Melbourne
  • Quest Clocktower on Lygon
  • Clocktower Aparthotel Carlton
  • Clocktower Apartment Hotel Carlton
  • Clocktower Apartment Hotel Aparthotel
  • Clocktower Apartment Hotel Aparthotel Carlton

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Free in-room WiFi has a 8-device limit.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.