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"Lack of a shelf in the showers to place shower items. Only one light worked in the main bathroom. Extractor fan in the laundry cupboard didn't work.
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The Eminence Apartments by CLLIX puts you in the heart of Melbourne, within just a 10-minute stroll of Melbourne Central and Queen Victoria Market.
Each apartment is soundproofed and features an LCD TV with digital channels, along with a washer/dryer, free WiFi, and a balcony. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A living room, a dining area, and a hair dryer are also available. Weekly housekeeping is available.
This smoke-free apartment building offers free WiFi in public areas, a rooftop terrace, and gas grills. Added amenities include luggage storage. There's also the convenience of self parking.
The Eminence Apartments by CLLIX ratings based on 42 Verified Reviews
Review Summary
4.3
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff3.5 out of 5.0
Room comfort3.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for The Eminence Apartments by CLLIX
Everyone (16)Couples (8)Family (12)
4 out of 5
Lack of a shelf in the showers to place shower items. Only one light worked in the main bathroom. Extractor fan in the laundry cupboard didn't work.
Posted by Adrienne on 16 Apr. 2024
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Comment from Hotel Management
16 Apr. 2024
by Kind Regards, Salina Shah General Manager
Dear Adrienne,Thank you for bringing these issues to our attention. We apologize for any inconvenience you experienced during your stay.In the future, please feel free to contact our reception desk if you encounter any issues or require assistance during your stay. Our team is always available to address any concerns and ensure that your stay is comfortable and enjoyable.Regarding the lack of a shelf in the showers and the issues with the lights and extractor fan, we will investigate these matters and take the necessary steps to rectify them promptly.We appreciate your feedback as it helps us to continually improve our services. If there's anything else we can assist you with or if you have any further comments, please don't hesitate to let us know. We hope to have the opportunity to welcome you back again in the future for a more enjoyable stay.
5 out of 5
Posted by Amy on 17 Feb. 2024
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Comment from Hotel Management
19 Feb. 2024
by Kind Regards, Salina Shah General Manager
Dear Amy,Thank you so much for your perfect rating! We're thrilled to hear that you had a fantastic experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations.If there's anything specific that you particularly enjoyed or if there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful stay in the future!
5 out of 5
The property was very good
Clean quiet and easy accessible to trams
Will definitely stay here again
Posted by Karen on 29 Jan. 2024
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Comment from Hotel Management
30 Jan. 2024
by Kind Regards, Salina Shah General Manager
Dear Karen,Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you found our property to be very good, clean, quiet, and easily accessible to trams. Your feedback is truly appreciated, and we're delighted that you had a comfortable stay.We look forward to the pleasure of hosting you again on your future visits. If there's anything specific you enjoyed or if there are any preferences you'd like us to note for your next stay, please feel free to let us know. Your satisfaction is our priority, and we are grateful for your kind words.
5 out of 5
Good location and easy access to transport. We arrived after 5pm and we found someone waiting for us to complete the check in. Friendly staff.
Posted by Joseph on 27 Jan. 2024
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Comment from Hotel Management
30 Jan. 2024
by Kind Regards, Salina Shah General Manager
Dear Joseph,Thank you for taking the time to share your positive experience. We're pleased to hear that our location offered convenience and easy access to transport, contributing to a smooth and enjoyable stay. It's fantastic that you encountered friendly staff, and we appreciate your recognition of our efforts to ensure a welcoming check-in experience even for late arrivals.We look forward to the pleasure of hosting you again on your future visits. If there's anything specific you enjoyed or if there are any preferences you'd like us to consider for your next stay, please don't hesitate to let us know. Your feedback is valuable, and your satisfaction is our priority.
4 out of 5
The Eminence is a well-appointed apartment complex, with easy access to inner city Melbourne, and its parks, dining experiences and transport options. I enjoyed the privacy and quiet of the ample sized room, and appreciated the space for it's function and aesthetic.
Posted by Sara on 26 Jan. 2024
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Comment from Hotel Management
30 Jan. 2024
by Kind Regards, Salina Shah General Manager
Dear Sara,Thank you for sharing your positive experience at The Eminence Apartments by CLLIX. We're thrilled to hear that you found our apartment complex well-appointed and enjoyed its easy access to inner city Melbourne, parks, dining experiences, and transport options. It's delightful to know that you appreciated the privacy and tranquility of the ample-sized room, as well as the functional and aesthetic aspects of the space.Your feedback is truly appreciated, and we look forward to the opportunity to host you again. If there are any specific features or amenities that stood out to you or if there's anything else you'd like us to consider for your future stays, please feel free to let us know. Your satisfaction is our priority, and we're grateful for your kind words.
4 out of 5
We will stay here again, great location, clean and comfortable rooms, great food in walking distance.
Posted by Kylie on 20 Jan. 2024
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Comment from Hotel Management
23 Jan. 2024
by Kind Regards, Salina Shah General Manager
Dear Kylie,Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you enjoyed your stay and that our location, clean and comfortable rooms, and the availability of great food within walking distance met your expectations.We appreciate your kind words and your choice to stay with us. We look forward to welcoming you back on your next visit. If there's anything specific you'd like us to address or any preferences you have for your future stays, please feel free to let us know.Thank you once again, and we can't wait to host you again.
5 out of 5
Posted by Megan on 16 Jan. 2024
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Comment from Hotel Management
17 Jan. 2024
by Kind Regards, Salina Shah General Manager
Dear Megan,Thank you so much for taking the time to share your positive experience at The Eminence Apartments by CLLIX. We are delighted to hear that your stay was worthy of a perfect 5/5 rating.Your satisfaction is our utmost priority, and we are thrilled that you found our accommodations and services to your liking. If there are specific aspects of your stay that stood out to you or any team members who contributed to your positive experience, we would love to hear more about it.We sincerely appreciate your choice in staying with us, and we look forward to the pleasure of hosting you again in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Thank you for your kind rating and for making The Eminence Apartments by CLLIX your preferred
5 out of 5
Clean and very well presented property.
Posted by Paul on 26 Nov. 2023
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Comment from Hotel Management
28 Nov. 2023
by Cecilia
Dear Paul,Thank you for rating your experience with 5/5! We're delighted to hear that you had a fantastic stay. If you ever decide to return or if you have any specific feedback or requests, please don't hesitate to reach out. Your satisfaction is important to us, and we hope to continue providing you with excellent service. We look forward to hosting you again in the future!
3 out of 5
Booked a one bedroom apartment only to be told on check-in it was a COMPACT, the shower recess had very poor drainage which overflowed if you didn't limit the flow, the refrigerator was hidden behind a door which you had to open and close for access. the balcony door could not be locked and the main entrance had to be manually locked every time. would not recommend for the price.
Posted by shane on 15 Nov. 2023
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Comment from Hotel Management
15 Nov. 2023
by Kind Regards, Salina Shah General Manager
Dear Shane,We appreciate you taking the time to share your feedback, and we apologize for any inconvenience you experienced during your stay. However, It is indicated in your reservation details that you have booked for a One Bedroom Compact Apartment. Your comments regarding the shower, refrigerator, balcony door, and main entrance have been noted. We will address these issues promptly to ensure a more seamless experience for our guests in the future.If there's anything specific you would like to share or if there's a way we can make amends for your experience, please feel free to provide additional details. We value your input and will use it to improve our services.Once again, we apologize for any inconvenience, and we appreciate your understanding.
5 out of 5
Great apartment in excellent location
Would stay there again without hesitation
Posted by Lesley on 24 Oct. 2023
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Comment from Hotel Management
25 Oct. 2023
by Kind Regards, Salina Shah General Manager
Dear Lesley,We're thrilled to hear that you had a great experience with your apartment and enjoyed the excellent location. Your positive feedback is much appreciated, and we're delighted to know that you'd choose to stay with us again without hesitation.If you have any specific requests or preferences for your future visits, please don't hesitate to share them. Your satisfaction is important to us, and we look forward to welcoming you back for another enjoyable stay. Thank you for your kind words!
As a guest of The Eminence Apartments by CLLIX, you'll find a rooftop terrace and barbecue grills. WiFi is free in public spaces. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Melbourne apartment is smoke free.
Train station: Southern Cross Station (2.8 km / 1.7 mi)
Metro station: Melbourne Central Station (0.8 km / 0.5 mi)
Parking: Self parking available for a surcharge
Room Amenities
The Eminence Apartments by CLLIX offers 43 accommodations with washers/dryers and hair dryers. Rooms open to balconies. Accommodations are furnished with desks and dining tables. Accommodations at this 4-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. 50-inch LCD televisions come with digital channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered weekly and change of towels can be requested. Housekeeping is provided on a limited basis.
In-room kitchen
Washer and dryer
Private balcony
Dining room
LCD television
Digital channels
Refrigerator (full size)
Microwave
Oven
Stove
Dishwasher
Electric kettle
Kitchenware
Shower
Housekeeping (weekly)
Hair dryer
Toiletries (free)
Iron and ironing board
Desk
Blackout drapes
Sound-insulated rooms
Climate control (air conditioning)
Free tea bags/instant coffee
Wardrobe or closet
Change of towels (on request)
Hotel Policies
Check-in
Check-in time starts at 2:00 PM
Minimum check-in age is: 18
Check-in time ends at 5:00 PM
Special check-in instructions:
The front desk is open during the following times:
Monday - Saturday: 9:00 AM - 5:00 PM
Sunday - Sunday: 9:00 AM - 3:00 PM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
This property's front desk is open during the following times:
Monday - Saturday: 9:00 AM - 5:00 PM
Sunday - Sunday: 9:00 AM - 3:00 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Check-out
Check-out by 10 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Union Pay, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited.
For guests' safety, the property includes a smoke detector in each accommodation. The property is professionally cleaned.
No rollaway/extra beds available
No cots (infant beds) available
No lifts
Parking height restrictions apply
Debit cards
UnionPay
Events/parties not allowed
Staffed front desk
Smoke detector
LGBTQIA friendly
Credit card pre-authorisation
Property uses a professional cleaning service
Property is cleaned with disinfectant
Contactless check-in is not available
Property confirms they are implementing enhanced cleaning measures
No gap period between guests' stays
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Property follows sanitisation practices of COVID-19 Guidelines (CDC)
Property does not offer on-site COVID-19 testing
Property does not require health documentation at check-in
Fees
Guests will be asked to pay the following charges at the property:
Deposit: AUD 200 per accommodation, per stay
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Covered self parking fee: AUD 25 per night (in/out privileges)
Late check-out is available for a fee (subject to availability)
Credit card charges are subject to a surcharge of 3 percent
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Eminence Carlton Apartment
Eminence Apartment
Eminence Carlton
The Eminence
Arise The Eminence
The Eminence by CLLIX
The Eminence Apartments by CLLIX Carlton
The Eminence Apartments by CLLIX Apartment
The Eminence Apartments by CLLIX Apartment Carlton
You should know
Registered guests are the only ones allowed to be in guestrooms.
Guests may experience noise disturbance due to nearby construction work.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions
The Eminence Apartments by CLLIX offers free cancellation on select room rates. Check out the cancellation policy for more info.
Yep, The Eminence Apartments by CLLIX has a secured covered self car park with in/out privileges for AUD 25 per night. Onsite parking is limited.
The closest beach to The Eminence Apartments by CLLIX is St Kilda Beach (7.2 km).
No, The Eminence Apartments by CLLIX does not offer an airport shuttle service.
Check-in begins at 2:00 PM. Check-out time is 10 AM.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
