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Apartments Melbourne Domain - New Quay Docklands

4-star property
13 Caravel Lane, Docklands, VIC 1800 796 370
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3.5 out of 5
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See all 426 wotif Reviews

"The apartment was nice, clean and in a nice spot with a good view. Was only a couple of things we weren’t happy with eg- toilet button was broken and ... " More

By a verified traveller on Tue 10 Mar 2020

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Hotel Description

At Apartments Melbourne Domain - New Quay Docklands you'll be 1.1 km (0.7 mi) from Collins Street and 1.8 km (1.1 mi) from DFO South Wharf. Highlights at this aparthotel include 12 restaurants, 5 coffee shops/cafes, and an outdoor swimming pool.

Each apartment is soundproofed and features a washer/dryer, free WiFi, and a balcony. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A living room, a dining area, and a Smart TV are also available. Weekly housekeeping is available.

Enjoy the indoor swimming pool, marina, and gym. Additionally, you'll find free WiFi in public areas and laundry facilities. There's also the convenience of self parking.

Within a 30-minute walk of this 4-star Melbourne Central Business District aparthotel, attractions include Queen Victoria Market and Melbourne Central.

Apartments Melbourne Domain - New Quay Docklands ratings based on 426 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Apartments Melbourne Domain - New Quay Docklands

Everyone (345) Couples (19) Business (2) Family (58)
2 out of 5
Terrible check in experience. Grubby apartment.would never stay here again.

Posted by on 14 Mar. 2020

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Comment from Hotel Management

16 Mar. 2020 by Anais

Hello, our reception closes at 6pm and after-hours check-in are a simple process to pick-up keys from our key safe box. We apologise that this way to check-in didn't suit to you. Regarding the apartment, we would send our cleaning team back to the apartment if you would address your complain however, we haven't received any request. Our staff members work hard to keep our guests happy but it's hard to fix an issue if we are not aware about it. Please don't hesitate to contact us if you want to discuss further.

3 out of 5
The apartment was nice, clean and in a nice spot with a good view. Was only a couple of things we weren’t happy with eg- toilet button was broken and couldn’t flush straight after flushing first time, shower handle wasn’t attached and fell off every time we showered, and the fan didn’t work properly so bathroom steamed up straight away and staff weren’t the friendliness.

Posted by , from Tasmania on 10 Mar. 2020

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Comment from Hotel Management

16 Mar. 2020 by Anais

Hi Jess Thanks for reporting us the maintenance issues. We are happy that you liked the apartment and enjoyed the great water views!

5 out of 5
Apartment in great location and clean. Very helpful staff. We enjoyed our stay.

Posted by , from langwarrin. on 1 Mar. 2020

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Comment from Hotel Management

2 Mar. 2020 by Anais

Hi Marielle Thanks for your feedback. We loved to have our guests happy :) We hope to see you soon!

2 out of 5
The owner canceled our booking so they could resell it at a higher price but they didn’t actually tell us or give us a refund. We arrived to check in to no booking. Luckily the nice girl at reception found us a room we could have which had maintenance issues. Very disappointing!

Posted by on 1 Feb. 2020

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Comment from Hotel Management

3 Feb. 2020 by lisa

We are sorry to hear this is how you feel. if we had cancelled the booking which we had not we would of given you a refund. We would really like to assist you further if you would be so kind to contact our office.

4 out of 5
Location and near to tram station. Good condition.

Posted by on 29 Jan. 2020

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Comment from Hotel Management

3 Feb. 2020 by lisa

Thank you for your feedback.

3 out of 5
Close to tram stop and priced appropriately for its condition. The property seemed run down and in need of repair. No hot water on our second night/morning. No towels for the pool. Outdoor area dirty. No plug for kitchen sink to wash up.

Posted by on 10 Jan. 2020

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Comment from Hotel Management

20 Jan. 2020 by Anais

Hello Thanks for your feed back. Please don't hesitate to contact our office when you find any maintenance issue in your room or missing item (like the kitchen plug) as we can action straight away. We never get any comment or feed-back regarding hot water issue? Please next time, contact our office if anything's wrong so we can help you.

4 out of 5
Great spot to stay short 2 minute walk to tram and restaurants

Posted by on 9 Jan. 2020

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Comment from Hotel Management

20 Jan. 2020 by Anais

Hi There Thanks for the feedback. Glad to know you enjoyed to stay with Apartments Melbourne Domain.

2 out of 5
The apartment was lovely except there was tape holding a window in providing a unsafe environment especially in the high winds on level 10 that we experienced. Pool was like ice and unfortunately no indoor pool was available although ad suggested there was. Air con DID NOT work which was particularly hard during a 44 degree day. The house keeper was very helpful, but the rest weren't so, and appeared annoyed when we arrived, and during phone conversations. Air con wasn't fixed and we were told owners wouldn't allow someone to come out till next morning

Posted by on 5 Jan. 2020

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Comment from Hotel Management

6 Jan. 2020 by Anais

Hello Thanks for the feedback. As you posted anonymous it's hard for us to check the maintenance issues described as we don't have any of these issues in record. We currently have all air-con working in all rooms. Please don't hesitate to contact us if you would like to discuss further. Thanks

3 out of 5
Not clean dirty carpet no ac in bed rooms no car park spot in same appartment block

Posted by on 30 Dec. 2019

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Comment from Hotel Management

6 Jan. 2020 by Anais

Hello, all the air-con are currently working. If you experience an issue please let our reception know so we can send a technician to check if any maintenance is needed. We do have regular carpet cleaning too so please don't hesitate to let us know where you stayed so we can double-check. Thanks

2 out of 5
Sub standard room 1009P with missing, dirty or damaged blinds and insufficient towels for guests. Bathroom needs attention especially shower hose that makes floor completely wet when showering. Two pot lids but no pots for cooking. Gas stove knobs where broken and we didn’t know if gas was turned off so slept with balcony door open so we didn’t die in our sleep.

Posted by on 29 Dec. 2019

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Comment from Hotel Management

6 Jan. 2020 by Anais

Hello, Sorry to hear that your stay wasn't as expected but we don't understand your complaint as everything has been checked and we did find pots, gas stove works fine. In case of any issue like this or any question, please just contact our reception and we'll send someone into your apartment to help you.

About the Apartments Melbourne Domain - New Quay Docklands

Location 13 Caravel Lane, Docklands, VIC 3008

Property Features

There are 12 restaurants and 5 coffee shops/cafes, as well as a grocery/convenience store. WiFi is free in public spaces. Apartments Melbourne Domain - New Quay Docklands offers its guests a marina, an indoor pool, and an outdoor pool. A fitness center, multilingual staff, and laundry facilities are also featured at the business-friendly Apartments Melbourne Domain - New Quay Docklands. For a fee, parking is available. You'll have access to the indoor pool, outdoor pool, and health club at a partner property. This 4-star Melbourne aparthotel is smoke free.

  • 37 guestrooms or units
  • 26 levels
  • 10 buildings
  • 12 dining venues
  • 5 coffee shops
  • Built in 2002
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Convenience store
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Number of living rooms
  • Free WiFi
  • Soundproofed rooms
  • Kitchen
  • Grocery/convenience store
  • Laundry facilities
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Southern Cross Station (2.5 km / 1.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Apartments Melbourne Domain - New Quay Docklands offers 37 accommodations with washers/dryers and coffee/tea makers. Rooms open to balconies. These individually decorated and furnished accommodations have separate living rooms. Accommodations at this 4-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers, complimentary toiletries, and hair dryers. This Melbourne aparthotel provides complimentary wireless Internet access. Smart televisions are featured in guestrooms. Housekeeping is provided weekly.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Dining room
  • Living room
  • Smart television
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (weekly)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Food & Drink

Apartments Melbourne Domain - New Quay Docklands has 12 restaurants on site.

Nearby Activities

An indoor pool and an outdoor pool are on site. Other recreational amenities include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

The front desk is open daily from 9:00 AM - 6:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests planning to arrive outside of normal check-in hours must contact this property in advance to arrange check-in.

The front desk at this property is open daily from 9:00 AM - 6:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 45.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned and disinfectant is used to clean the property. Contactless check-out is available.

  • Parking height restrictions apply
  • Debit cards not accepted
  • Staffed front desk
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 300.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: AUD 20.00 per night (in/out privileges)
  • Rollaway bed fee: AUD 45.0 per day
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Apartments Melbourne Domain New Quay Docklands
  • Melbourne Domain Docklands
  • Apartments Domain New Quay
  • Melbourne Domain New Quay Docklands
  • Domain New Quay
  • Apartments Melbourne Domain New Quay Docklands Apartment
  • Apartments Domain New Quay Apartment
  • Apartments Melbourne Domain Docklands
  • Apartments Melbourne Domain New Quay Docklands
  • Apartments Melbourne Domain - New Quay Docklands Docklands
  • Apartments Melbourne Domain - New Quay Docklands Aparthotel

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.