3.6 out of 5

"Staff were friendly but the second key given to us was to another room, one towel between four of us, no mention of the breakfast vouchers til we aske ... " More

By a verified traveller on Mon 27 Aug 2018

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Hotel Description

At Apartments Melbourne Domain - New Quay Docklands, you'll be 2 km (1.2 mi) from Queen Victoria Market and 2.5 km (1.6 mi) from SEA LIFE Melbourne. Highlights at this property include 12 restaurants, 5 coffee shops/cafés, and an outdoor swimming pool.

Each apartment is soundproofed and features an LCD TV with a DVD player, along with a washer/dryer, free WiFi, and a balcony. In-room dining is easy with a kitchen that comes equipped with a fridge, a microwave, and a hob. A living room, a dining area, and a coffee/tea maker are also available. Weekly housekeeping is available.

Enjoy the marina and fitness centre. Conference space and a business centre are among the business amenities offered. Added amenities include free WiFi in public areas, a rooftop terrace, and a garden. There's also the convenience of self parking.

Attractions within a 10-minute drive of this 4-star Melbourne Central Business District property include Melbourne Star Observation Wheel and DFO South Wharf.

One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$164 per night

Exclusive Apartment, 3 Bedrooms, 2 Bathrooms, River View

Bed Count 2 Queen Beds Maximum Occupancy 7 Max

Two Bedroom One Bathroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Two Bedroom Two Bathroom Apartment - Water Views

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Two Bedroom One Bathroom Apartment - Water Views

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Apartments Melbourne Domain - New Quay Docklands ratings based on 381 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Apartments Melbourne Domain - New Quay Docklands

Everyone (334) Couples (9) Business (2) Family (37)
4 out of 5
Nice place. Bit tricky checking in at night as box to pick up key was a block away from apartment.

Posted by on 17 Feb. 2019

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Comment from Hotel Management

19 Feb. 2019 by Anais

Hi There Thanks for your feedback. Happy to read that you enjoyed your stay with us. See you soon

4 out of 5
Great location with plenty of restaurants a short walk away

Posted by on 10 Feb. 2019

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Comment from Hotel Management

19 Feb. 2019 by Anais

Hello, Thanks for sharing your good experience, happy to see that you enjoyed the place.

4 out of 5
Like the appartment Didnt like the check in process

Posted by on 2 Feb. 2019

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Comment from Hotel Management

11 Feb. 2019 by Anais

Hello Happy to read that you enjoyed the apartment. The self and quick check in allow to have all the paper works done prior your arrival and give you the choice of your arrival time, whatever if it's late at night. Thanks for your comment. See you soon

4 out of 5
It’s location is great parking is great and the access was good overall thoroughly enjoyed the stay

Posted by on 29 Jan. 2019

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Comment from Hotel Management

1 Feb. 2019 by Anais

Hello Thanks for the feedback. We are happy to hear you spent a good time with us and hope to see you soon in Apartments Melbourne Domain

3 out of 5
For amount of money charged the apartment was too small and had no exhaust fan in toilet. Window in main bedroom had no handles to open, lamp broken in lounge area, heater snapped off wall in main bedroom. Only one lift was working at one time. For amount of money being charged, not very impressed.

Posted by on 27 Jan. 2019

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Comment from Hotel Management

3 Feb. 2019 by Anais

Hi There Thanks for your comment. Have you reported these maintenance issues to our reception staff? We would take action if we knew it. Please don't hesitate to contact us and let us know where you stayed and we'll make sure to follow up. Thanks

2 out of 5
This is certainly not a premium apartment property, the pictures on wotif do not align with the actual apartments. The apartment was small and pokey, in terrible condition with damaged doors and walls. The bathrooms in the two bedroom, two bathroom apparent were tiny and shabby. The 2nd bedroom had barely enough room for the two twin beds. The corridors in the building as you exited the lifts smelled terrible, like mould that was being covered up with a deodorant. Was such a disappointment for the money we paid, would never stay here again

Posted by on 27 Jan. 2019

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Comment from Hotel Management

5 Feb. 2019 by Anais

Hello We are working hard to keep our guests happy but it's hard to assist with issues if they are not reported to us on check in. Please make sure we would take action if you have addressed your matter to our reception staff. Don't hesitate to contact us if you want to discuss further.

2 out of 5

Posted by on 27 Jan. 2019

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Comment from Hotel Management

3 Feb. 2019 by Anais

Hi There We are working hard to offer the best services to our guests but it's hard to improve if you don't provide your feedback about a matter which can justify this disappointment. Please don't hesitate to contact us if you want to give us more details.

4 out of 5
Great views, good amenities and well set up. Need better instructions though about directions and apartment operations

Posted by on 20 Jan. 2019

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Comment from Hotel Management

22 Jan. 2019 by Anais

Hello Thanks for your feedback. We are glad to read you spent a great time with us. Hope to see you back in Docklands

2 out of 5
The property not fully clean We found dirty dishes and cooking equipment Some of the floor was dirty

Posted by on 19 Jan. 2019

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Comment from Hotel Management

24 Jan. 2019 by Anais

Hello Thanks for your feedback. Did you report these issues to our reception staff? If we knew it we would send back the cleaning team straight into your room to fix them. Can you please contact us to let us know in which apartment you stayed as we check all our rooms and keep records so we would like to double check what happened. Thanks in advance

3 out of 5
Set up was good...but...the lock to the balcon needed a screwdriver to open or shut it, there was no cord for the DVD player, and some lights did not work, and the coffee table under was filthy.

Posted by on 16 Jan. 2019

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Comment from Hotel Management

19 Jan. 2019 by Anais

Hi There. Thanks for your comment. Sorry about the issues you get during your stay. We do our best to keep our guests happy so we really would like to know where you stayed to organise maintenance as none of this as been reported to us yet. Please don't hesitate to call our friendly staff to discuss further. Thank you

About the Apartments Melbourne Domain - New Quay Docklands

Location 13 Caravel Lane, Docklands, VIC 3008

Property Features

Apartments Melbourne Domain - New Quay Docklands offers its guests a marina, an outdoor pool, and a fitness centre. There are 12 restaurants and 5 coffee shops/cafés, as well as a nearby corner/local shop. There's an onsite business centre. WiFi is free in public spaces. A rooftop terrace, tour or ticket assistance, and multilingual staff are also featured at the business-friendly Apartments Melbourne Domain - New Quay Docklands. Parking is available for a fee. This 4-star Docklands apartment is smoke free.

  • 37 guestrooms or units
  • 26 levels
  • 10 buildings
  • 12 dining venues
  • 5 coffee shops
  • 25 sq. m of conference space
  • Built in 2002
  • Terrace on the roof
  • Business facilities
  • Conference space
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Corner/local shop
  • Garden
  • On-site shopping
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Separate living room
  • Free WiFi
  • Soundproofed rooms
  • Kitchen
  • Grocery/convenience store
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Melbourne, VIC (MEL-Tullamarine) (22.4 km / 13.9 mi)
  • Train station: Spencer Street Station (2.6 km / 1.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Apartments Melbourne Domain - New Quay Docklands offers 37 forms of air-conditioned accommodation with washers/dryers and DVD players. Rooms open to balconies. This individually decorated and furnished accommodation has separate living rooms and includes desks. Accommodation at this 4-star apartment has kitchens with full-sized fridge/freezers, hobs, microwaves and separate dining areas. Bathrooms include a shower, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. LCD televisions are featured in guestrooms. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a weekly basis.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Dining room
  • Living room
  • LCD television
  • DVD player
  • Fridge (full size)
  • Microwave
  • Oven
  • Hob
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (weekly)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Food & Drink

Apartments Melbourne Domain - New Quay Docklands has 12 restaurants on site.

Nearby Activities

Recreational amenities at the apartment include an outdoor pool and a fitness centre.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open during the following times:

  • Monday-Friday: 9 AM-6 PM
  • Saturday-Sunday: 9 AM-4 PM
If you are planning to arrive after 6 PM, please contact the property at least 24 hours in advance using the information on the booking confirmation.

Guests planning to arrive outside of normal check-in hours must contact this property in advance to arrange check-in. Please contact the office using the information on the reservation confirmation received after booking.

This property's front desk is open during the following times:

  • Monday - Friday: 9 AM - 6 PM
  • Saturday - Sunday: 9 AM - 4 PM
Guests arriving after 6 PM must contact the property at least 24 hours prior to arrival using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 45.0 per day.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • Only service animals are allowed
  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 300.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: AUD 20.00 per night (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 45.0 per day
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Apartments Melbourne Domain Docklands
  • Melbourne Domain Docklands

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.