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"Apartment did not look like it did on the website, was significantly smaller with poor quality carpet and lounge. There was a foul odour coming from t
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A luxury stay in the heart of Melbourne awaits you at ACD Apartments. Within just a 10-minute stroll, you'll find popular attractions like Marvel Stadium and Melbourne Star Observation Wheel. Highlights at this aparthotel include an outdoor swimming pool, and in-room kitchens and washers/dryers.
Each apartment is soundproofed and features an LCD TV with cable channels, along with free WiFi, a furnished balcony, and an iPod dock. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A living room, a dining area, and a DVD player are also available. Weekly housekeeping is available.
This business-friendly aparthotel offers free WiFi in public areas, a fitness center, and has a terrace. Added amenities include laundry facilities, a garden, and express check-out. There's also self parking, along with the convenience of an airport shuttle.
Attractions within a 30-minute walk of this 4.5-star Melbourne Central Business District aparthotel include Melbourne Convention and Exhibition Centre and Queen Victoria Market.
ACD Apartments ratings based on 291 Verified Reviews
Review Summary
4.3
out of 5
4.5 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for ACD Apartments
Everyone (200)Couples (26)Business (1)Family (58)
2 out of 5
AC didn’t work, was given electric heaters to place in rooms. Reception number didn’t work when trying to call.
Posted by Jane, from Melbourne on 21 Jun. 2020
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Comment from Hotel Management
6 Jul. 2020
by ACD Apartments
Dear Jane
Thanks for your feedback. We deeply apologise of inconvenience caused.
Kind Regards
3 out of 5
Apartment did not look like it did on the website, was significantly smaller with poor quality carpet and lounge. There was a foul odour coming from the washing machine/bathroom which filled the entire apartment and lingered through my entire stay, making my time there difficult at time due to the smell.
Posted by a verified traveller on 24 Feb. 2020
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Comment from Hotel Management
19 Mar. 2020
by ACD TEAM
Thanks for your feedback .
We'll look into it .
Kind Regards
4 out of 5
Great views and location. Apartment was a bit run down
Posted by a verified traveller on 22 Jan. 2020
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Comment from Hotel Management
19 Mar. 2020
by ACD TEAM
Thanks for your feedback.
Kind Regards
3 out of 5
Property needs some TLC.Carpet and blind's we're filthy.
Apartment was nice and roomy and had plenty of supplies.ie plate's,cutlery and pot's etc.
Posted by Karen on 20 Jan. 2020
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Comment from Hotel Management
19 Mar. 2020
by ACD Team
Thanks For Your Feedback .
Kind Regards
5 out of 5
I love the location, very easy to get to the city and plenty to do near by. The view was great too
Posted by a verified traveller on 8 Jan. 2020
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5 out of 5
Close to Marvel stadium for events. Good views of Docklands. Easy to get to from Citylink
Posted by a verified traveller on 3 Jan. 2020
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1 out of 5
I booked the ACD hotel through Wotif and I'm very disappointed. The room I booked was suppose to have harbour views, a qeeen bed and 2 single beds, separate bath and shower. But there was none of this! It had partial views, I had to request bedding arrangements even though i have asked for certain bedding upon booking and also 1 day before check in. So thats twice that i had confirmed and the staff said they will do it. On the day of check in the staff including the manager did not want to help, not even an apology saying just cancel the booking, how disgusting of them! There was also blood on the bed sheets!! There was a horrible poo smell from the kitchen cupboard and 1 toilet paper roll to last for 5 days for 4 people literally!
I had booked this hotel well in advance according to the description on Wotif and it's pictures, i would not have booked it if i knew it was going to be the complete opposite.
Disgusting service and horrible experience! Never again! Stay away from this hotel!
Posted by a verified traveller on 27 Dec. 2019
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Comment from Hotel Management
28 Dec. 2019
by ACD Apartments team
Dear Guest,
We are devasted to hear of your unpleasant experience.
Due to the different layouts of every apartment, in particularly with the 1 and 2 bedrooms apartments, we are never able to guarantee a water view or specific bedding arrangments requirements. We put our best effort into allocating the apartments accordingly but sometimes it does not allow us to.
We pride ourselves on delivering the most comfort and outstanding customer service.
Due to this, we would like to ask you if you could please contact us so we could get more infomation on your reseveration details and investigate the matter further.
Warmest Regards,
ACD Apartments Team
1 out of 5
Air conditioning did not work so we could not stay and had to go back home. Property manager tried to get the air conditioning going but couldn’t. Chairs in kitchen lost cushion just sunk when sat on an oily stains on seats. Very unhappy experience to have on Christmas Day!!
Posted by a verified traveller on 26 Dec. 2019
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4 out of 5
Spacious apartment, nice balcony, beautifyl views over the harbour.
ACD Apartments offers its guests an outdoor pool and a fitness center. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury ACD Apartments. For a fee, parking is available. Smoking is allowed in designated areas at this 4.5-star Melbourne aparthotel.
36 guestrooms or units
6 buildings
1 conference room
Dry cleaning
Self-service laundry
Front desk (limited hours)
Express check-out
Staff is multilingual
Storage area for luggage
Tour and ticket information
Convenience store
Terrace
Garden
ATM
Elevator
Smoking in designated areas
Family Friendly Amenities
Family property
Outdoor pool
Number of living rooms
Free WiFi
Soundproofed rooms
Kitchen
Grocery/convenience store
Laundry facilities
In-room childcare (surcharge)
Separate dining area
Washer/dryer
Refrigerator
Microwave
Free cribs/infant beds
DVD player
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Self parking (surcharge)
Transport
Train station: Southern Cross Station (1.8 km / 1.1 mi)
Property shuttles: Airport shuttle
Parking: Self parking available for a surcharge
Room Amenities
ACD Apartments offers 36 accommodations with iPod docking stations and washers/dryers. Rooms open to furnished balconies. These individually decorated and furnished accommodations have separate living rooms and include desks. Accommodations at this 4.5-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. 51-inch LCD televisions come with premium cable channels and DVD players. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.
In-room kitchen
Washer and dryer
Private balcony (furnished)
Dining room
Living room
IPod dock
LCD television
Cable channels
Premium channels
DVD player
Refrigerator
Microwave
Oven
Stove
Dishwasher
Electric kettle
Kitchenware
Separate shower and tub
Cribs (free)
Housekeeping (weekly)
Childcare in room (surcharge)
Hair dryer
Toiletries (free)
Iron and ironing board
Desk
Blackout drapes
Sound-insulated rooms
Climate control (air conditioning)
Unique furnishings
Unique decor
Wheelchair accessible
Nearby Activities
Recreational amenities at the aparthotel include an outdoor pool and a fitness center.
Hotel Policies
Check-in
Check-in time starts at 2:00 PM
Minimum check-in age is: 18
Check-in time ends at 10:00 AM
Special check-in instructions:
The front desk is open daily from 9 AM - 6 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Guests planning to arrive outside of normal check-in hours must contact this property in advance to arrange check-in.
The front desk at this property is open daily from 9 AM - 6 PM. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by 10 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! One child stays free when using existing bedding.
Rollaway/extra beds are available for AUD 50.0 per day.
Free cribs (infant beds)!
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards and debit cards. Cash is not accepted.
For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Contactless check-in and contactless check-out are available.
Parking height restrictions apply
Service animals are allowed
Service animals are exempt from fees/restrictions
One child stays free
Debit cards
Staffed front desk
Property uses a professional cleaning service
Property is cleaned with disinfectant
Contactless check-in is available
Property confirms they are implementing enhanced cleaning measures
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Fees
Guests will be asked to pay the following charges at the property:
Deposit: AUD 500 per stay
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Airport shuttle fee: AUD 70 per vehicle (one-way)
Self parking fee: AUD 20 per night (in/out privileges)
Rollaway bed fee: AUD 50.0 per day
Credit card charges are subject to a surcharge of 2.5 percent
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
ACD Apartments
ACD Apartments Docklands
ACD Docklands
ACD Apartments Apartment Docklands
ACD Apartments Apartment
ACD Apartments Docklands
ACD Apartments Aparthotel
ACD Apartments Aparthotel Docklands
You should know
Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
ACD Apartments offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
