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4.3 out of 5

"Apartment did not look like it did on the website, was significantly smaller with poor quality carpet and lounge. There was a foul odour coming from t ... " More

By a verified traveller on Mon 24 Feb 2020

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Hotel Description

A luxury stay in the heart of Docklands awaits you at ACD Apartments. Within just a 10-minute stroll, you'll find popular attractions like Marvel Stadium and Melbourne Star Observation Wheel. Highlights at this aparthotel include an outdoor swimming pool, and in-room kitchens and washers/dryers.

Each apartment is soundproofed and features an LCD TV with cable channels, along with free WiFi, a furnished balcony, and an iPod dock. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A living room, a dining area, and a DVD player are also available. Weekly housekeeping is available.

This business-friendly aparthotel offers free WiFi in public areas, a fitness center, and has a terrace. Added amenities include laundry facilities, a garden, and express check-out. There's also self parking, along with the convenience of an airport shuttle.

Attractions within a 30-minute walk of this 4.5-star Melbourne Central Business District aparthotel include Melbourne Convention and Exhibition Centre and Queen Victoria Market.

Executive One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$169* Per night/room 8 Jun. - 9 Jun.

Executive Two Bedroom Two Bathroom Apartment

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Executive Two Bedroom One Bathroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Executive Three Bedroom Two Bathroom Apartment

Bed Count 3 Queen Beds Maximum Occupancy 7 Max

ACD Apartments ratings based on 290 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for ACD Apartments

Everyone (200) Couples (26) Business (1) Family (58)
3 out of 5
Apartment did not look like it did on the website, was significantly smaller with poor quality carpet and lounge. There was a foul odour coming from the washing machine/bathroom which filled the entire apartment and lingered through my entire stay, making my time there difficult at time due to the smell.

Posted by on 24 Feb. 2020

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Comment from Hotel Management

19 Mar. 2020 by ACD TEAM

Thanks for your feedback . We'll look into it . Kind Regards

4 out of 5
Great views and location. Apartment was a bit run down

Posted by on 22 Jan. 2020

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Comment from Hotel Management

19 Mar. 2020 by ACD TEAM

Thanks for your feedback. Kind Regards

3 out of 5
Property needs some TLC.Carpet and blind's we're filthy. Apartment was nice and roomy and had plenty of supplies.ie plate's,cutlery and pot's etc.

Posted by on 20 Jan. 2020

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Comment from Hotel Management

19 Mar. 2020 by ACD Team

Thanks For Your Feedback . Kind Regards

5 out of 5
I love the location, very easy to get to the city and plenty to do near by. The view was great too

Posted by on 8 Jan. 2020

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5 out of 5
Close to Marvel stadium for events. Good views of Docklands. Easy to get to from Citylink

Posted by on 3 Jan. 2020

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1 out of 5
I booked the ACD hotel through Wotif and I'm very disappointed. The room I booked was suppose to have harbour views, a qeeen bed and 2 single beds, separate bath and shower. But there was none of this! It had partial views, I had to request bedding arrangements even though i have asked for certain bedding upon booking and also 1 day before check in. So thats twice that i had confirmed and the staff said they will do it. On the day of check in the staff including the manager did not want to help, not even an apology saying just cancel the booking, how disgusting of them! There was also blood on the bed sheets!! There was a horrible poo smell from the kitchen cupboard and 1 toilet paper roll to last for 5 days for 4 people literally! I had booked this hotel well in advance according to the description on Wotif and it's pictures, i would not have booked it if i knew it was going to be the complete opposite. Disgusting service and horrible experience! Never again! Stay away from this hotel!

Posted by on 27 Dec. 2019

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Comment from Hotel Management

28 Dec. 2019 by ACD Apartments team

Dear Guest, We are devasted to hear of your unpleasant experience. Due to the different layouts of every apartment, in particularly with the 1 and 2 bedrooms apartments, we are never able to guarantee a water view or specific bedding arrangments requirements. We put our best effort into allocating the apartments accordingly but sometimes it does not allow us to. We pride ourselves on delivering the most comfort and outstanding customer service. Due to this, we would like to ask you if you could please contact us so we could get more infomation on your reseveration details and investigate the matter further. Warmest Regards, ACD Apartments Team

1 out of 5
Air conditioning did not work so we could not stay and had to go back home. Property manager tried to get the air conditioning going but couldn’t. Chairs in kitchen lost cushion just sunk when sat on an oily stains on seats. Very unhappy experience to have on Christmas Day!!

Posted by on 26 Dec. 2019

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4 out of 5
Spacious apartment, nice balcony, beautifyl views over the harbour.

Posted by on 23 Dec. 2019

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5 out of 5

Posted by on 14 Dec. 2019

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5 out of 5
This apartment was fantastic and I will book again. Location was fab for what we wanted. The apartment was super clean and super roomy. Anyone who stays will not be disappointed.

Posted by on 26 Nov. 2019

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Property Features

ACD Apartments offers its guests an outdoor pool and a fitness center. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury ACD Apartments. For a fee, parking is available. Smoking is allowed in designated areas at this 4.5-star Docklands aparthotel.

  • 36 guestrooms or units
  • 6 buildings
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Convenience store
  • Terrace
  • Garden
  • ATM
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Separate living room1
  • Free WiFi
  • Soundproofed rooms
  • Kitchen
  • Grocery/convenience store
  • Laundry facilities
  • In-room childcare (surcharge)
  • Separate dining area
  • Washer/dryer
  • Refrigerator
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Southern Cross Station (1.8 km / 1.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

ACD Apartments offers 36 accommodations with iPod docking stations and washers/dryers. Rooms open to furnished balconies. These individually decorated and furnished accommodations have separate living rooms and include desks. Accommodations at this 4.5-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. 51-inch LCD televisions come with premium cable channels and DVD players. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

  • In-room kitchen
  • Washer and dryer
  • Private balcony (furnished)
  • Dining room
  • Living room
  • IPod dock
  • LCD television
  • Cable channels
  • Premium channels
  • DVD player
  • Refrigerator
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Electric kettle
  • Kitchenware
  • Separate shower and tub
  • Cribs (free)
  • Housekeeping (weekly)
  • Childcare in room (surcharge)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Unique furnishings
  • Unique decor
  • Wheelchair accessible

Nearby Activities

Recreational amenities at the aparthotel include an outdoor pool and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 10:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 9 AM - 6 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property for check-in instructions. For more details, please contact the property using the information on the booking confirmation.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Guests planning to arrive outside of normal check-in hours must contact this property in advance to arrange check-in.

The front desk at this property is open daily from 9 AM - 6 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property for check-in instructions. For more details, please contact the property using the information on the booking confirmation.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 50.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • One child stays free
  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Parking height restrictions apply
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 500 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: AUD 70 per vehicle (one-way)
  • Self parking fee: AUD 20 per night (in/out privileges)
  • Rollaway bed fee: AUD 50.0 per day
  • Credit card charges are subject to a surcharge of 2.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • ACD Apartments
  • ACD Apartments Docklands
  • ACD Docklands
  • ACD Apartments Apartment Docklands
  • ACD Apartments Apartment
  • ACD Apartments Docklands
  • ACD Apartments Aparthotel
  • ACD Apartments Aparthotel Docklands

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • ACD Apartments offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.