4.4 out of 5

"Great place at a low price. Only criticism is that the bond they reserve on your credit card is too much and takes too long to return. It's my money t ... " More

By a verified traveller on Sat 29 Sep 2018

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Hotel Description

A luxury stay in the heart of Docklands awaits you at ACD Apartments. You'll be 1.9 km (1.2 mi) from Queen Victoria Market and 2.2 km (1.3 mi) from SEA LIFE Melbourne. Highlights at this property include an outdoor swimming pool, an indoor swimming pool, and in-room kitchens.

This apartment offers free WiFi in public areas, a fitness centre, and a garden. Additionally, you'll find laundry facilities, express check-out, and a corner/local shop. Each morning cooked-to-order breakfast is served between 7:00 AM and 10:00 AM. There's also self parking, along with the convenience of an airport shuttle.

You'll be 2.3 km (1.4 mi) from RMIT University and 2.6 km (1.6 mi) from Bourke Street Mall with a stay at this 4.5-star Melbourne Central Business District property.

Executive One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$179 per night

Executive Two Bedroom Two Bathroom Apartment

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Executive Two Bedroom One Bathroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Executive Three Bedroom Two Bathroom Penthouse

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Executive Three Bedroom Two Bathroom Apartment

Bed Count 3 Queen Beds Maximum Occupancy 6 Max

ACD Apartments ratings based on 239 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for ACD Apartments

Everyone (183) Business (1) Couples (18) Family (38)
5 out of 5
We loved our stay..it was close to many amenities. There were multiple food venues walking distance., a supermarket close by, it was very close to the city. We had a lovely view. Thoroughly enjoyed our stay. The only small concern was the time it has taken for the security deposit to be reimbursed, six days and still waiting.

Posted by on 16 Nov 2018

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Comment from Hotel Management

22 Nov 2018 by Darina Philpot

Hi Anonymous, Thank you for your kind review. Docklands is certainly convenient location. It is quite easy to get into the city or go around the harbour from our apartments! There is a plenty of restaurants available along the water front and harbour town. We’re delighted to hear that you were comfortable in the apartment and enjoyed your stay. Regarding your deposit; unfortunately every bank has a different time frame which vary between 3-10 working days when it comes to releasing the deposit; sorry for any inconvenience caused! Hope you had a safe trip home and would love to see you if you are in Melbourne again!

4 out of 5
It was in a great location! Close to trams and restaurants ! Very reasonably priced

Posted by , from Kerang on 15 Nov 2018

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Comment from Hotel Management

22 Nov 2018 by Darina Philpot

Dear Terri, Thank you for your positive review! Our apartments definitely are close proximity to public transport and restaurants.We’re happy to hear you enjoyed the location and like the accommodation price as well! See you next time.

5 out of 5
Good location. Friendly staff . Lots of space . Food and shops nearby.

Posted by , from Newcastle on 28 Oct 2018

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Comment from Hotel Management

14 Nov 2018 by Darina Philpot

Dear Matt, Thank you for your feedback. We are happy that you've enjoyed your stay. Hope to see you again in a near future! Kind Regards

4 out of 5
Great location and great harbour views from apartment great friendly staff,very close to free tram station. Nice big apartment just needed a bit of attention to kitchen cleaning eg kelltle was very dirty and stove and oven also. Would stay again

Posted by , from Sydney on 23 Oct 2018

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Comment from Hotel Management

26 Oct 2018 by ACD Representative

Hi, thank you for your review. We're glad to see you enjoyed your stay and apartment. We apologise about the stove and kettle and will be passing on this feedback to the team.

5 out of 5

Posted by on 21 Oct 2018

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Comment from Hotel Management

26 Oct 2018 by ACD Representative

Thank you!

5 out of 5

2 bedroom unit at The Docklands

Great place at a low price. Only criticism is that the bond they reserve on your credit card is too much and takes too long to return. It's my money that I cant use, until they release it.

Posted by on 29 Sep 2018

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Comment from Hotel Management

12 Oct 2018 by Amanda, ACD Team

Hi there, thanks for your review - we're glad to see you enjoyed our offerings. Thank you for your feedback regarding our bond. The bond is automatically released back to you upon check out. The time it takes to be released is solely based on the guest's bank. Thank you for your feedback

5 out of 5
Beautiful and clean, nice fellow in the admin who was helpful to us with late check in. Nice location right near Etihad and the Melbourne star with city loop trams only 5 minutes walk.

Posted by on 26 Aug 2018

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Comment from Hotel Management

30 Aug 2018 by ACD Apartments team

Dear Anonymous, Thanking you for your kind review. We are located very conveniently near popular landmark in Melbourne whilst being close to the busy CBD. We hope we could be your home away from home next time you are back in Melbourne again. Take care and see you again. Warm regards, ACD Apartments team

5 out of 5

Great views and location, close to restaurants

Had a great stay here for the football on the weekend, hotel was very accommodating for late check in and the apartment had great views of the Docklands and Etihad Stadium. Would definitely stay with ACD again.

Posted by , from Adelaide on 20 Aug 2018

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Comment from Hotel Management

22 Aug 2018 by Amanda, ACD Representative

Hi Brodie, Thanks for your review! It was lovely hosting you and your family and we look forward to hosting you again next time you are in town.

4 out of 5

Great view

It was a fantastic view and close to restaurants cafes and shops . Nice apartment with everything you need . The only fault would be the reception is a fair walk to the apartment but overall very nice

Posted by on 13 Aug 2018

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Comment from Hotel Management

22 Aug 2018 by Amanda, ACD Representative

Hi Ed, Thank you for your review! We're glad to see you enjoyed the view and nearby restaurants. As we do manage several different apartments, our office is designed to be in a central location no more than a few minutes' walk to our apartments. We hope to see you again next time.

4 out of 5
Fantastic apartment overlooking the water. Very clean, perfect for people traveling together, great floor plan. Only complaints was the heating didn’t work at all and when we called about getting it fixed they knew it was broken! Bought us up heaters but never came back the following day to fix it as they said they would. Also normal free to air tv stations didn’t work at all. I’d rather free tv instead of foxtel rubbish. Painful how you can’t get in or out of the building including the car park without keys. We had 3 family’s in 1-3 bedroom apartment so when 1 left at 7am someone had to go with them to let them out of the car park as you only get 2 keys. Apart from those small things I’d 100% stay there again. We were in The Nolan building, room 1702, great views!

Posted by , from Eurobin on 8 Aug 2018

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Comment from Hotel Management

11 Aug 2018 by Amanda, ACD Team

Hi Joanne, thanks for taking the time to review your stay. We're glad to see you enjoyed your apartment's cleanliness and view. Unfortunately it can take days to organise a technician to fix the central heating as they are quite complex issues. Our portable heaters are very warm and a great alternative. We hope to see you again next time!

Property Features

ACD Apartments offers its guests an indoor pool, an outdoor pool, and a fitness centre. Public spaces have free WiFi. A round-trip airport shuttle (available 24 hours) is available for a fee. Tour or ticket assistance, multilingual staff, and a garden are also featured at the luxury ACD Apartments. Parking is available for a fee. Smoking is allowed in designated areas at this 4.5-star Docklands apartment.

  • 35 guestrooms or units
  • 6 buildings
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Corner/local shop
  • Garden
  • ATM
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Indoor pool1
  • Separate living room
  • Free WiFi
  • Soundproofed rooms
  • Kitchen
  • Grocery/convenience store
  • Laundry facilities
  • In-room childcare (surcharge)
  • Separate dining area
  • Washer/dryer
  • Refrigerator
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Melbourne, VIC (MEL-Tullamarine) (22.4 km / 13.9 mi)
  • Train station: Spencer Street Station (2.6 km / 1.6 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

ACD Apartments offers 35 forms of accommodation with iPod docking stations and washers/dryers. Rooms open to furnished balconies. This individually decorated and furnished accommodation has separate living rooms and includes desks. Accommodation at this 4.5-star apartment has kitchens with fridges, hobs, microwaves and separate dining areas. Bathrooms include a separate bath and shower, complimentary toiletries and a hairdryer. This Docklands apartment provides complimentary wireless Internet access. 51-inch LCD televisions come with premium cable channels and DVD players. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a weekly basis.

  • In-room kitchen
  • Washer and dryer
  • Private balcony (furnished)
  • Dining room
  • Living room
  • iPod dock
  • LCD television
  • Cable channels
  • Premium channels
  • DVD player
  • Fridge
  • Microwave
  • Oven
  • Hob
  • Dishwasher
  • Electric kettle
  • Kitchenware
  • Separate shower and tub
  • Cribs (free)
  • Housekeeping (weekly)
  • Childcare in room (surcharge)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Unique furnishings
  • Unique decor
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to 10:00 AM.

Nearby Activities

An indoor pool and an outdoor pool are on site. Other recreational amenities include a fitness centre.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 10:00 AM
  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open daily from 9 AM until 6 PM
To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation.

24-hour airport shuttle service is available upon request. Contact the property in advance to make arrangements. Contact the property in advance to make arrangements.

Guests planning to arrive outside of normal check-in hours must contact this property in advance to arrange check-in. Please contact the office using the information on the reservation confirmation received after booking.

The front desk at this property is open daily from 9 AM - 6 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation.

Airport transport is offered on request 24 hours a day. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 500 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: AUD 5 for adults and AUD 30 for children (approximately)
  • Airport shuttle fee: AUD 70 per vehicle (one-way)
  • Self-parking fee: AUD 20 per night (in/out privileges)
  • On-site credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • ACD Apartments Apartment Docklands
  • ACD Apartments Apartment
  • ACD Apartments Docklands
  • ACD Apartments

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • ACD Apartments offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.