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Copthorne Hotel Auckland City

4-star property
150 Anzac Avenue, Auckland, 1800 796 370
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3.7 out of 5
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See all 272 wotif Reviews

"Was a good price and close to the University and not far from train services. Not a bad breakfast! " More

By a verified traveller on Mon 15 Apr 2024

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Hotel Description

Copthorne Hotel Auckland City puts you in the heart of Auckland, steps from University of Auckland and within a 10-minute stroll of Spark Arena. Highlights at this eco-certified hotel include in-room free WiFi, balconies, and plasma TVs.

The restaurant, Zoes for Breakfast, serves local cuisine and is open for breakfast. Zoes Bar is the hotel's own bar. Additionally, you'll find free WiFi in public areas and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10:00 AM. There's also self parking, along with the convenience of car rentals on site.

Within a 15-minute walk of this 4-star Auckland Central Business District hotel, attractions include Queen Street Shopping District and Auckland Ferry Terminal.

Superior King

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$86* Per night/room 28 Apr. - 29 Apr.

Superior 2 Double

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Harbourview King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Copthorne Hotel Auckland City ratings based on 272 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Copthorne Hotel Auckland City

Everyone (163) Couples (43) Family (34)
2 out of 5
Strong mold smell in the room with black mold on the air vents.

Posted by on 22 Apr. 2024

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1 out of 5
I was very disappointed with our stay at the Copthorne. We came as a family for a big Dance event. This was a special time as we don’t usually get the chance to stay away from home. We were booked for 2 nights. On the first night, we discovered that the shower screen was broken and dangerously moving about. The shower completely overflowed and flooded the bathroom floor and went out of the bathroom into the main area. We used most of our towels to clean this up. We complained about it the next day and were offered another room but our sun would need to sleep on a stretcher bed rather than a proper bed. We declined this as felt it was unfair. They offered free breakfast. We accepted. Upon having the breakfast there was no labels on food for people with dietary needs. (My wife is Gluten free). We asked what she could eat and was told only the egg and some fruit. We asked if they had any GF bread which they did have a couple of slices. It felt really sad that my wife had to watch my son and I eat ‘lavishly’ while she had small toast with a bit of egg and a bit of fruit on the side. We didn’t feel that our needs were met here. Feel sad that we poured hard earned money into a substandard holiday venue.

Posted by on 22 Apr. 2024

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2 out of 5
Booked room for 3 people but only provided with linen, towels, glasses,cups for 2 people.

Posted by on 17 Apr. 2024

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5 out of 5
Was a good price and close to the University and not far from train services. Not a bad breakfast!

Posted by on 15 Apr. 2024

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5 out of 5
Had a great stay here - staff member on reception was so warm and welcoming, and very helpful. The room was fabulous, large and homely with a desk looking over an unexpected balcony and view. The shower was indulgently hot and the bed was super comfortable. My car was safely parked off the street. And I enjoyed a wonderful room service dinner that was fast, delicious, and affordable, and was delivered to me by another warm and friendly staff member. Maybe I am a simple person with simple needs, who doesn't need anything flashy... but this hotel exceeded my expectations as a solo traveller and I would happily stay again.

Posted by on 7 Apr. 2024

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Comment from Hotel Management

8 Apr. 2024 by Nick L - General Manager

Dear RobynThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

5 out of 5
Frontline staff were very helpful and accommodating

Posted by on 7 Apr. 2024

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Comment from Hotel Management

8 Apr. 2024 by Nick L - General Manager

Dear JimThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

2 out of 5
Room was old. Cracked and broken tiles in the bathroom. Mouldy sealant. Worn carpet with holes in it. Poorly sealed door to exterior. Generally felt unclean.

Posted by on 2 Apr. 2024

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Comment from Hotel Management

8 Apr. 2024 by Nick L - General Manager

Dear DarachThank you for taking the time to post your feedback regarding your accommodation experience.Having recently commenced at the hotel, the condition of the rooms is one area that has been identified for refurbishment which is due to commence in 2025. In the interim, we are currently painting all our rooms including the guest corridors.Kind regards and thank you for choosing to stay with us while in Auckland

5 out of 5

Posted by on 29 Mar. 2024

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Comment from Hotel Management

8 Apr. 2024 by Nick L - General Manager

Dear JoannaThank for your feedback and for choosing to stay with us while in Auckland. We look forward to welcoming you back in the near future.Kind regards

1 out of 5
For a $300 a night hotel i expected a lot more. Its run down. Breakfast "buffet" was a few very cheap items like budget savories, beans eggs and frozen hard waffles. The worst thing was the accessible hotel room would only be able to be used by someone quite able bodied. Steep short ramp up into the bathroom. Bathroom was very small and had no handrails for the toilet. Very disappointed

Posted by on 15 Mar. 2024

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Comment from Hotel Management

18 Mar. 2024 by Nick L - General Manager

Dear Thank you for taking the time to post your feedback regarding your accommodation experience.Having recently commenced at the hotel, the condition of the rooms is one area that has been identified for refurbishment which is due to commence in 2025. In the interim, we are currently painting all our rooms including the guest corridors.Kind regards and thank you for choosing to stay with us while in AucklandKind regards

1 out of 5
The place was falling apart. The glass shower wall wasn’t secured and I almost fell into the shower on the glass. The tiles were falling off, there was a hole in the roof. It hasn’t been cleaned properly from the previous guests I found some of their belongings in the room. The room looked nothing like the photos and we couldn’t make a coffee because there were no plugs that could reach a surface for the jug to boil on. The only thing this place has going for it is the location. You cannot pre book parking either which was a pain. This place leaves a lot to be desired and is in desperate need of a fix up.

Posted by on 29 Feb. 2024

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Comment from Hotel Management

18 Mar. 2024 by Nick L - General Manager

Dear Thank you for taking the time to post your feedback regarding your accommodation experience.Having recently commenced at the hotel, the condition of the rooms is one area that has been identified for refurbishment which is due to commence in 2025. In the interim, we are currently painting all our rooms including the guest corridors.Kind regards and thank you for choosing to stay with us while in AucklandKind regards

About the Copthorne Hotel Auckland City

Location 150 Anzac Avenue, Auckland, 1010

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The eco-certified Copthorne Hotel Auckland City also features concierge services, laundry facilities, and dry cleaning/laundry services. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Auckland hotel is smoke free.

  • 106 guestrooms or units
  • 6 levels
  • Meeting rooms
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces) , Offsite parking discounted rates available

Transport

  • Train station: Auckland Britomart Station (0.9 km / 0.6 mi)
  • Metro station: The Strand Station (0.7 km / 0.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Copthorne Hotel Auckland City offers 106 accommodations with safes and hair dryers. Rooms open to balconies. 49-inch plasma televisions come with premium satellite channels and pay movies. Bathrooms include showers and complimentary toiletries. This Auckland hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Private balcony
  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Electric kettle
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Free tea bags/instant coffee
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.

Zoes for Breakfast - This restaurant specializes in local cuisine and serves breakfast only.

Zoes Bar - Onsite bar. Open daily.

Zoes for Dinner - This restaurant specializes in local cuisine and serves dinner only. Open select days.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 40 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards, and cash. This property uses eco-friendly cleaning products.

For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is available
  • Property does not follow a brand or regulatory agency's sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Humane animal treatment
  • Comprehensive food waste policy
  • Comprehensive recycling policy

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 35.00 for adults and NZD 17.50 for children
  • Self parking fee: NZD 30 per day
  • Nearby parking fee: NZD 30 per day (820 ft away)
  • Rollaway bed fee: NZD 40 per night
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Copthorne Auckland City
  • Copthorne Auckland City Hotel
  • Copthorne Hotel Auckland City New Zealand
  • Copthorne Hotel Auckland City
  • Hotel Copthorne Auckland City
  • Copthorne Hotel Auckland HarbourCity New Zealand
  • Copthorne Auckland City
  • Copthorne Hotel Auckland City Hotel
  • Copthorne Hotel Auckland City Auckland
  • Copthorne Hotel Auckland City Hotel Auckland

You should know

  • Free in-room WiFi has a 3-device limit.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

  • Qualmark

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 stars.

Official New Zealand Rating provided by Qualmark®

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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.