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Reef Resort Motel

4.0 star property

Photo gallery for Reef Resort Motel

Dining
2 Bedroom Family Suite
Twin Room | Bathroom
Queen Room
Outdoor pool, pool loungers

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available

Explore the area

View map
166-170 Nebo Road, West Mackay, QLD, 4740
  • Place, Mackay Regional Botanic Gardens
    ‪10 min walk‬
  • Place, Pioneer Valley
    ‪15 min walk‬
  • Place, Caneland Central
    ‪4 min drive‬
  • Airport, Mackay, QLD (MKY)
    ‪7 min drive‬

Room options

View all photos for Queen Room

Queen Room

Queen Room

7.8 out of 10
Good
(6 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Twin Room

Twin Room

Twin Room

7.6 out of 10
Good
(9 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Executive Spa Suite

Executive Spa Suite

Executive Spa Suite

  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for 2 Bedroom Family Suite

2 Bedroom Family Suite

2 Bedroom Family Suite

  • 49 sq m
  • Sleeps 5
  • 1 Queen Bed and 3 Single Beds
  • Free Wi-Fi

About the area

Mackay

At Reef Resort Motel you'll be within a 20-minute stroll of Pioneer Valley and Mackay Regional Botanic Gardens. Highlights at this motel include a restaurant, an outdoor swimming pool and free self-parking. .This motel has free WiFi in public areas, free newspapers in the lobby and luggage storage. Additionally, you'll find laundry facilities, a front desk safe and a banquet hall. Full breakfast is available daily between 6:30 AM and 8:00 AM. There's also the convenience of free RV/bus/truck parking. .Places within a 30-minute walk of this 4-property class West Mackay motel include Mackay Base Hospital and Jubilee Park.
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What's nearby

  • Mackay Regional Botanic Gardens - 10 min walk - 0.9 km
  • Pioneer Valley - 15 min walk - 1.3 km
  • Mackay Enertainment and Convention Centre - 3 min drive - 2.6 km
  • Jubilee Park - 3 min drive - 2.6 km
  • Caneland Central - 4 min drive - 3.0 km

Getting around

  • Mackay Station - 4 min drive
  • Mackay, QLD (MKY) - 5 min drive

Restaurants

  • ‪Hungry Jack's - ‬3 min drive
  • ‪McDonald's - ‬3 min drive
  • ‪KFC - ‬3 min drive
  • ‪Subway - ‬4 min walk
  • ‪Jamaica Blue - ‬4 min drive

About this property

Reef Resort Motel

There's a restaurant on site. Public spaces have free WiFi. Reef Resort Motel also features an outdoor pool, complimentary newspapers in the lobby, and laundry facilities. Self parking is free.

Smoking is allowed in designated areas at this 4-star Mackay motel.

  • 35 guestrooms or units
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Newspapers in lobby (free)
  • Smoking in designated areas
  • Dining venue
Reef Resort Motel offers 35 air-conditioned accommodations with complimentary bottles of water and coffee/tea makers. Each accommodation is individually furnished and decorated. Flat-screen televisions come with cable channels.

Bathrooms include complimentary toiletries and hairdryers. This Mackay motel provides complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and microwaves can be requested.

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  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
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The price is AU$160
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Daily full breakfast available 6:30 AM to 8:00 AM for a fee: AUD 10 to 35 per person
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Microwave on request
  • Mini-fridge
  • Outdoor pool

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Conference space

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift (single-level property)

More

  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Free bottled water
  • Microwave on request
  • Mini-fridge
  • Room service
  • Toaster

More

  • Air conditioning
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 8:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee for check-in between 8:30 PM and 10:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 10:00 AM - 8:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 15.0 per day.
  • Cots (infant beds) are available for AUD 11.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 50 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately AUD 10.00 to 35.00 per person
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 8:30 PM and 10:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 11.0 per night
  • Rollaway bed fee: AUD 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, debit cards and cash.

Property is also known as

Best Western Reef Mackay
Best Western Reef Resort Mackay
Reef Resort Motel West Mackay
MAS Country Reef Resort Motel
Reef West Mackay
Reef Resort Motel Motel
Reef Resort Motel West Mackay
Reef Resort Motel Motel West Mackay

Frequently asked questions

What is the cancellation policy at Reef Resort Motel?

Reef Resort Motel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Reef Resort Motel?

Yep, Reef Resort Motel has a free self car park and free RV/bus/truck parking.

Are there any beaches close to Reef Resort Motel?

The closest beach to Reef Resort Motel is Blacks Beach Park (10.7 km).

Does Reef Resort Motel have a pool?

Reef Resort Motel has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

Does Reef Resort Motel serve breakfast?

You bet, full breakfast is served daily from 6:30 AM to 8:00 AM.

Is there a free airport shuttle available at Reef Resort Motel?

No, Reef Resort Motel does not offer an airport shuttle service.

Is there a bar or restaurant at Reef Resort Motel?

Yep, you can grab a meal at Reef Resort Motel's onsite restaurant.

What time are check-in & check-out at Reef Resort Motel?

Check-in begins at 2:00 PM. Check-out time is 10 AM.

Are pets allowed at Reef Resort Motel?

No, only service animals are allowed.

Reef Resort Motel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 82 out of 322 reviews
Rating 8 - Good. 136 out of 322 reviews
Rating 6 - Okay. 62 out of 322 reviews
Rating 4 - Poor. 31 out of 322 reviews
Rating 2 - Terrible. 11 out of 322 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

Brooke

The botanic gardens was a close walk away, same as a 24/7 IGA -Cole’s. Close to the airport
Stayed 2 nights in Sep 2025
Verified

8/10 Good

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and clean room
Stayed 2 nights in Dec 2024
Verified

8/10 Good

Deirdre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of space. Walking distance to shops and pub Quiet rooms and friendly ataff
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly reception very cleanand convenient to local shops
Stayed 1 night in Jul 2022
Verified

6/10 Okay

Verified traveller

It felt under the standard, or at least below the ones I stayed before for same price.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Raelene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is convenient to where I wanted to go around Mackay. Friendly staff, happy to help.
Stayed 2 nights in May 2024
Verified

6/10 Okay

Joel

Liked: Staff & service, amenities
The property is in a good location for travelling through. The beds need updating urgently and they squeak... a lot!! Parking is first in best dressed, so if you go out for dinner, you'll likely lose you close spot and have to park elsewhere. Restaurant was closed for dinner and breaky.
Stayed 1 night in Aug 2025
Verified

8/10 Good

Tom

Looking a little tired and dated and needs up-grading. Room very basic. Helpfulness of staff was very good.
Stayed 3 nights in May 2025
Verified

6/10 Okay

Matthew

Liked: Cleanliness, staff & service
Like - Central location, easy access Dislike - update if linen and room could do with an update.
Stayed 1 night in Jul 2022
Verified

8/10 Good

Phillip

Liked: Cleanliness, staff & service, amenities
Great room, a couple of small issues, no plug for the bathroom sink also no door handle to close the shower screen when i hopped in the shower. A in all. A very good place to stay.
Stayed 1 night in Sep 2022
Verified

10/10 Excellent

Dannielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2024
Verified

6/10 Okay

Keith

Disliked: Property conditions & facilities
Room was dated within, broken fittings including fridge. Bed was clean.
Stayed 1 night in Jan 2025
Verified

8/10 Good

Maybo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Aug 2022
Verified

10/10 Excellent

NGOC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That is good for me thank you
Stayed 1 night in Jul 2022
Verified

6/10 Okay

David

Disliked: Staff & service, property conditions & facilities
Room was not cleaned during my stay
Stayed 2 nights in May 2024
Verified

4/10 Poor

Alexander

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Cheap and nasty….. handy work done by owners and it’s easy to tell. The “buffet” was pretty much their family dining room. This place needs a good hard look at itself as I wouldn’t even pay the $135 that I did. More like a $70/night place. Dirt, mould and stains from previous people staying as well as linens smelt like they weren’t washed properly.
Stayed 1 night in Jul 2024
Verified

4/10 Poor

Carlene

Disliked: Amenities, property conditions & facilities
No spare pillows couldn’t turn the hot water tap on the when we did we couldn’t turn it off dripped non stop all night
Stayed 1 night in Aug 2024
Verified

6/10 Okay

Melinda

Disliked: Cleanliness, amenities, property conditions & facilities
The property is run down and doesn't depict the online photos well. The bed was terrible with springs sticking through and our bathroom was unfortunately dirty with hair strands in the shower and around the sink, rubbish in the bin and dirty tissues on the counter. The carpet in the room is lifting and lumpy, with marks all over. There were no glasses or water in the fridge. A kettle was present but no items to make a tea or coffee. The two lamps in the room didn't work and two of the three lights had blown bulbs. The tv was glitching and it was hard to park in the small spaces provided. Disappointing experience.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

bruce

Liked: Staff & service
Disliked: Property conditions & facilities
You get what you pay for. I did not expect the resort to be in such disrepair and to be so noisy. The traffic from the highway is constant and you hear every plane take off. The on site secure parking is very tight and it is difficult to manoeuvre a big vehicle around. Next time I will do more research and pay more money for a more comfortable and quiet location.
Stayed 1 night in Jul 2024
Verified

6/10 Okay

Heather

Disliked: Staff & service, amenities, property conditions & facilities
The property very dated curtains had holes no crockery and went to reception to get some was told see the man in number 5 seriously very poor service.
Stayed 1 night in Jul 2022
Verified

6/10 Okay

Mark

Liked: Staff & service
Free wifi but can’t used
Verified

4/10 Poor

Hazel

Disliked: Cleanliness, property conditions & facilities
Disappointing to see the ceiling of the bathroom covered in mould. I will be requesting a refund from the manager later today. It’s very sad to see that the property is not maintained to Australian standards. I have photographed this also for reference.
Stayed 1 night in Jul 2022
Verified

4/10 Poor

Tracey

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I don't mind dated and tired in this price range ($109) as long as it's clean. Unfortunately this wasn't the case here. Toilet and shower were in need of a really good clean. No maintenance - the soap rack was hanging off in the shower which could have been easily fixed. We booked for 3 people, only 2 towels provided. No hairdryer. Uncomfortable beds with no extra pillows or blankets. Real improvement needed here.
Stayed 1 night in Jul 2022
Verified

2/10 Terrible

Debra

Disliked: Staff & service
My Daughter checked in as I was on a flight. Upon check in she a was told by the very unpleasant receptionist that my 3 year old grandson wasn’t on the booking and she would have to sign a declaration, which she did, to agree to that, when in fact he was on the booking. I sorted the issue out with him over the phone but my daughter and her son stayed at a friends house as she was made feel like she had done something wrong. There was tea, coffee and sugar but no milk for a cup of tea. There was a large hole in the towel. I would never stay there or recommend it to anyone.
Stayed 1 night in Sep 2024
Verified

6/10 Okay

Ross William

Disliked: Property conditions & facilities
.
Stayed 1 night in May 2024