4.5 out of 5

"Perfect getaway with everything at hand. Could do with a refurb but great value and comfort " More

By a verified traveller on Fri 25 May 2018

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Hotel Description

A family-friendly stay in Palm Beach awaits you at Royal Palm Resort. Within a 5-minute stroll you'll find Palm Beach Pirate Treasure Island Playground and The Pines Elanora within a 30-minute walk. Highlights at this beachfront property include an outdoor swimming pool, and in-room kitchens and washers/dryers.

Each apartment is individually decorated and features a flat-screen TV with cable channels, along with a furnished balcony, a living room and a dining area. In-room dining is easy with a kitchen that comes equipped with a fridge, a microwave and a hob. A DVD player, a coffee/tea maker and a ceiling fan are also available.

Spend the day at the beach and enjoy the on-site fitness centre, outdoor tennis court and spa tub. Other amenities include free WiFi in public areas and a sauna. There's also the convenience of free self parking.

Places within a 30-minute walk of this 4-star Palm Beach property include Currumbin Wildlife Sanctuary and Balter Brewing Company.

Superior Apartment, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

4 Bedroom Oceanview

Bed Count 2 Queen Beds Maximum Occupancy 9 Max

Deluxe Apartment, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Standard Apartment, 2 Bedrooms

Bed Count 1 Full Bed Maximum Occupancy 5 Max

Superior Apartment, 3 Bedrooms

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Apartment, 3 Bedrooms

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Royal Palm Resort ratings based on 238 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Royal Palm Resort

Everyone (75) Couples (28) Family (133) Other (1)
4 out of 5

Posted by on 26 May 2019

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Comment from Hotel Management

28 May 2019 by Renelle

Many thanks for taking the time to write a review. We hope to ensure your next stay at Royal Palm is a good one.

1 out of 5
Unit was dirty and old. Had no ceiling fans and only one old AC which hardly worked. No screens on any doors, and one of the beds had bed bugs. Staff were rude and argumentative when discussing issues and existing permanent tenants were rude. Expect a lot better quality for the $2200 price tag, will never stay again.

Posted by on 12 Jan. 2019

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Comment from Hotel Management

7 Feb. 2019 by Renelle

Good afternoon Anonymous, We thank you for taking the time to write a review. There have been no reports of bed bugs at Royal Palm in the almost 12 months that I have been the Manager here. We're disappointed that you had some bad experiences. Please feel free to phone to discuss the above mentioned issues. Our staff pride themselves on their hospitality skills. We value your feedback and would definitely like to discuss this further. Kind regards, Renelle

5 out of 5
The view from our room on the 22nd floor was spectacular. Loved the full size kitchen, fridge and stove. Decor was great and very clean, 2 bathrooms, washing machine, dryer and lovely balcony. The pool was great with plenty of shade and BBQs. Walked through the gate and straight onto the beach, security was excellent as well. Will definitely go back but I would make sure I got a unit on the ocean side of the building as high as possible. I would definitely avoid a lower floor room on the road side of the building as it would possibly be noisy and not have that view.

Posted by on 16 Dec. 2018

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Comment from Hotel Management

5 Feb. 2019 by Renelle

Good afternoon Anonymous, We thank you for taking the time to write a review. We believe Royal Palm Resort is a fabulous destination. We look forward to welcoming you to Royal Palm in the near future. Kind regards, Renelle

5 out of 5
Wonderful sea view and fabulous pool. Couldn’t get a better location for a relaxing holiday. Apertment had everything you could wish for.

Posted by on 6 Nov. 2018

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Comment from Hotel Management

7 Nov. 2018 by Renelle

Good morning Jenny, We thank you for taking the time to give us the feedback. We do hope to welcome you to Royal Palm again in the near future. Regards, Renelle

5 out of 5
nice appartment well kept grounds lovely pool and plenty of ammeneties courtious helpful staff

Posted by , from newcastle nsw on 23 Oct. 2018

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Comment from Hotel Management

24 Oct. 2018 by Renelle

Hello Bill and Flo, We really appreciate your feedback. We look forward to welcoming you to Royal Palm again in the near future. Kind regards, Renelle

5 out of 5
what an amazing place and people ,room could do with an update but it was still very comfortable ,will be back and I highly recommend .

Posted by , from Melbourne ,Vic on 18 Oct. 2018

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Comment from Hotel Management

24 Oct. 2018 by Renelle

Hello Mickayla, Many thanks for your review. We look forward to ensuring you have many more enjoyable stays with us in the future. Kind regards, Renelle

4 out of 5

Posted by on 1 Oct. 2018

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Comment from Hotel Management

24 Oct. 2018 by Renelle

Hi there, We hope to see you again in the near future. It's great to see the sun shining and lots of people enjoying the pool and the beach. Kind regards, Renelle

5 out of 5
Very comfortable, very good position. Very enjoyable.

Posted by , from Melbourne on 15 Sep. 2018

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Comment from Hotel Management

19 Sep. 2018 by Renelle

Good afternoon Euggen, Thanks for taking the time to send a review. I hope you enjoyed the facilities and the beach. We're certainly fortunate to be in such a great location. We look forwawrd to welcoming you to Royal Palm again in the near future. Regards, Renelle

5 out of 5
The experience we had couldn't be faulted. Excellent view, very clean and comfortable unit. The unit itself had just been refurbished so that made our stay even more enjoyable.

Posted by , from Sunshine Victoria Australia on 4 Sep. 2018

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Comment from Hotel Management

4 Sep. 2018 by Renelle

Good morning Herb, Many thanks for taking the time to write a review. We look forward to welcoming you back to Royal Palm. Kind regards, Renelle

3 out of 5

Positives and negatives

Great location and nice pool, tennis courts etc. However wifi only available in lobby and no parking for vehicles over 1.9m meaning you have to park on the street. Lounge in unit very old & in poor condition but otherwise unit facilities were good. Good kitchen set up.

Posted by on 5 Jul. 2018

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Comment from Hotel Management

12 Jul. 2018 by Renelle

Hello and thank you for your comments. I'm unsure what type of apartment that you stayed in. We do have a variety of rooms that have been refurbished or partially refurbished and they're priced accordingly. We are hoping to have a small number of older sty;e units upgraded in the near future. We look forward to welcoming you to Royal Palm again in the near future. Kind regards, Renelle

Property Features

As a guest of Royal Palm Resort, you'll find an outdoor pool, an outdoor tennis court, a waterslide, and a spa tub. Public spaces have free WiFi. A fitness centre, a sauna, and tour or ticket assistance are also featured at the family-friendly Royal Palm Resort. Limited free parking is available on a first-come, first-served basis. This 4-star Palm Beach apartment is smoke free.

  • 1 building
  • 46 guestrooms or units
  • 25 levels
  • Built in 1984
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Storage area for luggage
  • Tour and ticket information
  • Games room or arcade
  • Pool or billiards table
  • Garden
  • BBQ grill(s)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Waterslide
  • Separate living room
  • Free WiFi
  • Outdoor tennis court
  • Kitchen
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Miniature golf on site
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces) , Free parking nearby

Transport

  • Airport: Gold Coast, QLD (OOL-Coolangatta) (6.6 km / 4.1 mi)
  • Parking: Free self parking

Room Amenities

Royal Palm Resort offers 46 forms of accommodation with washers/dryers and DVD players. Rooms open to furnished balconies. This individually decorated and furnished accommodation has separate living rooms. Accommodation at this 4-star apartment has kitchens with full-sized fridge/freezers, hobs, microwaves and separate dining areas. Bathrooms include a bath and shower and a hairdryer. Flat-screen televisions come with cable channels. Additionally, rooms include coffee/tea makers and an iron/ironing board.

  • In-room kitchen
  • Washer and dryer
  • Private balcony (furnished)
  • Dining room
  • Living room
  • Flat-screen television
  • Cable channels
  • DVD player
  • Fridge (full size)
  • Microwave
  • Oven
  • Hob
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Bathtub or shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Hairdryer
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open during the following times:

  • Monday-Friday: 9 AM-5 PM
  • Saturday-Saturday: 9 AM-noon
To make arrangements for check-in, please contact the property at least 48 hours before arrival using the information on the booking confirmation.

Reception hours are 9 AM-5 PM Monday to Friday, 9 AM-2 PM Saturday, and 9 AM-12 PM on Sunday, closed on Public Holidays. For more details, please contact the property using the information on the reservation confirmation received after booking.

This property's front desk is open during the following times:

  • Monday - Friday: 9 AM - 5 PM
  • Saturday - Saturday: 9 AM - noon
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 30 per night.
  • Cribs (infant beds) are available for AUD 70 per week.

Pets

  • No pets allowed

Policies

Additional policies and fees may apply when booking more than 4 rooms. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • Noise-free rooms not guaranteed
  • Cash or credit card deposit required
  • Parking height restrictions apply

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 70 per week
  • Rollaway bed fee: AUD 30 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Royal Palm Resort Palm Beach
  • Royal Palm Resort
  • Royal Palm Palm Beach
  • Royal Palm

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.