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4.2 out of 5

"The air-conditioning kept cutting off especially at night. The shower had mould growing around the tiles and looked like it hadn't been cleaned The ... " More

By a verified traveller on Sun 14 Apr 2024

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Hotel Description

At Royal Pacific Resort you'll be within a 20-minute walk of Ian Dipple Lagoon and 2.4 km (1.5 mi) from South Stradbroke Island Conservation Park.

You can enjoy a plasma TV with cable channels, and each apartment features a washer/dryer, free WiFi, and a balcony. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A coffee/tea maker, an iron/ironing board, and a wardrobe or closet are also available. Weekly housekeeping is available.

Spend the day at the beach and enjoy the onsite outdoor swimming pool, gym, and sauna. Additionally, you'll find free WiFi in public areas, a game room, and a garden. There's also free self parking, along with the convenience of an airport shuttle.

Studio

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Apartment, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Royal Pacific Resort ratings based on 201 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Royal Pacific Resort

Everyone (89) Couples (50) Family (62)
3 out of 5
The air-conditioning kept cutting off especially at night. The shower had mould growing around the tiles and looked like it hadn't been cleaned The door to balcony didn't lock or close properly. The hot plate didn't work The room was quiet and the bed was comfortable.

Posted by on 14 Apr. 2024

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Comment from Hotel Management

18 Apr. 2024 by Manager

Jodie, After checking, there is no issue with the air conditioner, once the set temperature is reached the air conditioner will stop running and start again if it goes above the set temperature when cooling. With regard to the "mould" around the tiles, I am not sure if you noticed but in this particular unit the whole shower area is grouted with a dark grey grout and on inspection no mould was found.

4 out of 5
Really lovely location and helpful admin. Beautiful view ⭐️

Posted by on 25 Feb. 2024

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5 out of 5
Overall l, the property was very good, enjoyed the sauna spa and pool. The negatives were the road noise so had to keep door closed. Exhaust in bathroom wasn’t working and drains seem to have strong odour.

Posted by on 10 Feb. 2024

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4 out of 5
Property was well kept. Outside areas very clean and tidy.

Posted by on 20 Jan. 2024

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5 out of 5
Amazing apartment. We stayed in a two bedroom apartment and they both had ensuites. Staff were amazing. We also got a room with a view.

Posted by on 6 Jan. 2024

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5 out of 5
Royal Pacific Resort was within easy reach of shopping centres, Factory outlets at Harbourtown and the sporting complex at Runaway Bay.

Posted by on 23 Dec. 2023

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5 out of 5
Very comfortable apartment. Great location and view. Helpful staff.

Posted by on 30 Nov. 2023

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5 out of 5
Is lovely, quiet, swimming pool and games room available. Had no issues parking, all you need for a homely stay is provided, reception is lovely. Would definitely recommend staying here.

Posted by on 11 Nov. 2023

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5 out of 5
Location, service excellent

Posted by on 6 Nov. 2023

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5 out of 5
I love the cleanliness and friendly staff but the location was not close to the centre but the amenties were all working and in good condition

Posted by on 5 Nov. 2023

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Property Features

Royal Pacific Resort offers its guests an outdoor pool, a sauna, and a fitness center. Public spaces have free WiFi. Tour/ticket assistance, barbecue grills, and a vending machine are also featured at Royal Pacific Resort. Free self parking is available. This 3.5-star Gold Coast apartment is smoke free.

  • 55 guestrooms or units
  • Front-desk safe
  • Tour and ticket information
  • Game room or arcade
  • Pool or billiards table
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Kitchen
  • Arcade/game room
  • Washer/dryer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Helensvale Station (8.2 km / 5.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Royal Pacific Resort offers 55 accommodations with washers/dryers and coffee/tea makers. Rooms open to balconies. Accommodations at this 3.5-star apartment have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers. This Gold Coast apartment provides complimentary wireless Internet access. Plasma televisions come with cable channels. Housekeeping is offered weekly and hair dryers can be requested.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Bathtub or shower
  • Housekeeping (weekly)
  • Hair dryer available
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wardrobe or closet

Nearby Activities

Recreational amenities at the apartment include an outdoor pool, a sauna, and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 8:30 AM - 5:00 PM
  • Saturday - Saturday: 8:30 AM - 4:00 PM
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk hours are 9 AM to 1 PM on Sunday.

This property's front desk is open during the following times:

  • Monday - Friday: 8:30 AM - 5:00 PM
  • Saturday - Saturday: 8:30 AM - 4:00 PM
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector and a first aid kit in each accommodation. The property is professionally cleaned.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • gap period enforced between guest stays 72 hours
  • Property confirms they are implementing guest safety measures

Hotel Names

  • Royal Pacific Biggera Waters
  • Royal Pacific Resort Biggera Waters
  • Royal Pacific Resort Gold Coast/Biggera Waters
  • Royal Pacific Resort Apartment
  • Royal Pacific Resort Biggera Waters
  • Royal Pacific Resort Apartment Biggera Waters

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.