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4.2 out of 5

"The staff were so friendly and the property was perfect for our needs. I will definitely be back. " More

By a verified traveller on Wed 30 Jan 2019

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Hotel Description

At Pelican Cove you'll be within a 20-minute stroll of Harley Park and Ian Dipple Lagoon. Highlights at this beach property include 2 outdoor swimming pools, 2 spa tubs, and in-room kitchens.

Each apartment features a balcony, WiFi, and a TV. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A ceiling fan, a hair dryer, and an iron/ironing board are also available.

Enjoy the outdoor tennis court and pool loungers. Added amenities include WiFi in public areas and laundry facilities. There's also free self parking, along with the convenience of an airport shuttle.

Attractions within a 10-minute drive of this 3.5-star Biggera Waters property include Cavill Avenue and Broadwater Parklands.

Standard Apartment, 1 Bedroom, Non Smoking, Kitchen (3-6 nights)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Basic Apartment, 2 Bedrooms, No View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Apartment, 2 Bedrooms, Kitchen (3 nights)

Bed Count 1 Full Bed Maximum Occupancy 5 Max

Standard Apartment, Multiple Bedrooms, Non Smoking, Kitchen (3 bedroom - 7 nights)

Bed Count 2 Full Beds Maximum Occupancy 7 Max

Standard Apartment, Multiple Bedrooms, Non Smoking, Kitchen

Bed Count 2 Full Beds Maximum Occupancy 7 Max

Standard Apartment, 2 Bedrooms, Non Smoking, Kitchen (5 nights)

Bed Count 1 Full Bed Maximum Occupancy 5 Max

Pelican Cove ratings based on 50 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Pelican Cove

Everyone (20) Couples (2) Family (28)
2 out of 5
Didn’t have access to key or wifi code on arrival as we arrived after hours. No code was left on the welcome letter and as a result for 2 of the 3 nights stay we didn’t have wifi access. My son also nearly electrocuted after turning off a bedside lamp at the power point. The facilities were clean and nice though.

Posted by on 28 Jan. 2020

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Comment from Hotel Management

30 Jan. 2020 by Danielle

Dear Kirsty, Thank you for your feedback. We endeavor to improve our service continuously, and as practically as possible. Unfortunately we never had the opportunity to meet you as you never presented yourself at our reception to formally to check-in during your entire stay. As stated on the Late Arrival information sheet, guests who checked in After Hours are to come to reception to check-in and WiFi voucher would be issued then. This policy is for the safety requirement of all guests and other residents in the resort. Nevertheless, a Wifi voucher was delivered to your room after you contacted us over the phone, and the 'faulty' power point as you claimed was checked by electrician and no fault was found. It was a brand new power point. We are unsure of what exactly happened when you say your son was 'nearly electrocuted'. We notice the apartment was very messy with items all over the floor/surfaces. Lights and fans were left on when unattended for the day, which is not appropriate for safety concerns. However we still changed he table light in your son's room for safety precautions. We appreciate your comment and thank you for staying with us. Regards Pelican Cove Management

5 out of 5
The staff were so friendly and the property was perfect for our needs. I will definitely be back.

Posted by on 30 Jan. 2019

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Comment from Hotel Management

14 Feb. 2019 by Michelle

Thank you we look forward to having you stay with us in the near future

1 out of 5

Posted by on 4 Dec. 2018

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5 out of 5
Heated pool and spa was great. Dedicated undercover parking was great.

Posted by on 14 Nov. 2018

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Comment from Hotel Management

14 Nov. 2018 by Management

Thank you for your feedback

5 out of 5
we will be returning nextyear. Very happy with the property.

Posted by , from Auckland on 24 Sep. 2018

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Comment from Hotel Management

24 Sep. 2018 by Michelle

Look forward to having you stay with us next year

3 out of 5

Nice accommodation for the price

Pros: Location and view
Nice accommodation for the price but was disappointed that the spa wasn’t hot until the afternoon and once it was it was full of noisy inconsiderate boys that obviously live in the complex who were unsupervised. They also nearly pulled the vending machine over, perhaps some more eyes on what’s happening around the place would be good.

Posted by on 30 Jul. 2018

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4 out of 5

Great location

Really had a great stay facilities were great. Only down side the gardner deciding to cut hedges at 7.15am the first morning we were there. Not the early wake up i was wanting. Other than that great stay.

Posted by , from Australia on 7 Mar. 2018

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Comment from Hotel Management

12 Mar. 2018 by Management

Thank you Jules for your review and we look forward to having you stay with us in the near future. Regards Michelle

2 out of 5

Not what the picture showed ,

Pros: Location
Cons: Clean and update when people are paying
We turned up to our accomodation and it was nothing like the picture showed. We understand that these units are privately owned but it was very dated.the kitchen had a broken PowerPoint with no button left to turn switch on or off, the microwave Still had the spaghetti sauce stuck to the roof , kitchen bench was broken and Buckled and the water goes under the sink. The carpet was old and dirty as was the Extra bed that we had. Good location is the only positive thing we can say.

Posted by , from melbourne on 17 Jan. 2018

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5 out of 5

Family-friendly, great location

Pelican Cove is a great place to stay in; it's close to the beach, the Theme Parks and shopping, has a nice pool and barbecue area and the reception staff Debbie and Daniella are awesome. The unit we stayed in was not very new but comfortable and it contained everything we needed. We also had a great water view from our balcony. Will definitely return

Posted by , from Sydney, Australia on 6 Jan. 2018

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5 out of 5

Great little getaway and business stopover

Was a great 2 nights there. Only downside was tree pruning at 7am. People are on holidays, it could have waited until 8am at least!

Posted by , from sunshine coast on 12 Oct. 2017

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Property Features

Pelican Cove offers its guests 2 outdoor swimming pools, 2 spa tubs, and an outdoor tennis court. Public spaces have WiFi for a fee. Tour/ticket assistance, barbecue grills, and a garden are also featured at Pelican Cove. Free self parking is available.

  • 22 guestrooms or units
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Tour and ticket information
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Outdoor tennis court
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Airport: Coolangatta Airport (OOL) (48 km / 29.9 mi)
  • Train station: Helensvale Station (8.2 km / 5.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Pelican Cove offers 22 accommodations with hair dryers and irons/ironing boards. Rooms open to balconies. In-room wireless Internet access is available for a surcharge. Accommodations at this 3.5-star apartment have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Rollaway/extra beds (surcharge) are also available.

  • In-room kitchen
  • Private balcony
  • Television
  • Refrigerator
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Electric kettle
  • Kitchenware
  • Rollaway beds (surcharge)
  • Hair dryer
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ceiling fan

Nearby Activities

2 outdoor swimming pools and 2 spa tubs are on site. Other recreational amenities include an outdoor tennis court.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 9 AM - 5 PM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Reception hours on Sunday and public holidays are 9 AM-noon. Guests arriving outside of reception hours must contact this property at least 24 hours in advance to arrange check-in. Please contact the hotel office using the information on the reservation confirmation received after booking.

This property's front desk is open during the following times:

  • Monday - Friday: 9 AM - 5 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 30.00 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • No cots (infant beds) available
  • Cash or credit card deposit required
  • Debit cards not accepted
  • Staffed front desk
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • gap period enforced between guest stays 48 hours
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 150.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: AUD 30.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pelican Cove Apartment Biggera Waters
  • Pelican Cove Biggera Waters
  • Pelican Cove Apartment
  • Pelican Cove Biggera Waters
  • Pelican Cove Apartment Biggera Waters

You should know

  • Pool access available from 7:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.