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4.1 out of 5

"LIKED Owner communication Decent size Very clean Both a/c and ceiling fan DID NOT LIKE No clock or clock radio No clothes airer One light bulb out Me ... " More

By a verified traveller on Mon 27 Jan 2020

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Hotel Description

Broadbeach Private Apt with CHA puts you in the heart of Gold Coast, within just a 10-minute stroll of popular attractions like The Oasis and Gold Coast Convention and Exhibition Centre. Highlights at this property include an outdoor swimming pool and in-room free WiFi.

Each apartment is individually decorated and features a flat-screen TV with cable channels, along with in-room childcare, a ceiling fan, and a hair dryer. A microwave, an iron/ironing board, and free toiletries are also available. Weekly housekeeping is available.

This smoke-free apartment building offers barbecue grills and tour/ticket assistance. Additionally, you'll find a spa tub. There's also limited parking, along with the convenience of an airport shuttle.

Attractions within a 15-minute walk of this 3-star Broadbeach property include The Star Gold Coast and Surfers Paradise Beach.

Studio B

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Apartment, 2 Bedrooms

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Broadbeach Private Apt with CHA ratings based on 21 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Broadbeach Private Apt with CHA

Everyone (11) Couples (3) Family (3)
3 out of 5
LIKED Owner communication Decent size Very clean Both a/c and ceiling fan DID NOT LIKE No clock or clock radio No clothes airer One light bulb out Mediocre mattress Bathroom tap sent water in >1 direction Front and bathroom doors had a tendency to stick Intermittent wi-fi issues Expecting guests to wash up cutlery and crockery when there is no kitchen sink is completely unreasonable

Posted by , from Brisbane on 27 Jan. 2020

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Comment from Hotel Management

28 Jan. 2020 by Mel

Hi Jocko, Thank you for your review. Glad you found the unit to be clean and a decent size. There should be a clock radio in the unit, we will have to have a look to see what happened with it.We weren't aware of any issues with the tap water or the bathroom doors, so we will investigate these as well. Unfortunately, the wifi can slow down if you are using it in peak times. Washing up of cutlery is just a standard request. But I will take your comment on board & look at a more convenient way of this process. Thank you again for your review. Mel & Vlad

5 out of 5

Posted by on 17 Nov. 2019

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Comment from Hotel Management

20 Nov. 2019 by Mel

Thank you for your review! We are glad to see you had a great stay. Regards Mel & Vlad

5 out of 5
Personal service, and GREAT communication. Great location too!

Posted by on 12 Nov. 2019

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Comment from Hotel Management

13 Nov. 2019 by Mel

Thank you for the great review and comments! We are glad you found everything to your satisfaction. Hope to have you back again next time, Mel & Vlad

5 out of 5
Great location, close to beach, cafes and convention centre

Posted by on 29 Sep. 2019

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Comment from Hotel Management

29 Sep. 2019 by Mel

Thank you for staying with us! We are glad everything was to your satisfaction. Hope we can welcome you back again next time :)

4 out of 5
The fridge and microwave were not quite working, rest everything was good

Posted by on 15 Sep. 2019

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Comment from Hotel Management

17 Sep. 2019 by Mel

Thank you for taking the time to leave your review. If you wouldn't mind calling or sending us a message with what unit number you stayed in so we can look at these issues please. We weren't aware of anything not working in any of the units, so it would be appreciated if you could. If you told us during your stay, we could have fixed or replaced these items in the unit, sorry that you found these unfortunate issues. In the meantime we will try to narrow it down. Hope you enjoyed your stay otherwise! Regards Mel & Vlad

4 out of 5
We liked having two bedrooms and a spacious lounge room. The couches are great. It was frustrating trying to watch the television as you needed the Foxtel remote which was hidden within the springs of the fold out couch. Probably should have been next to the television. The blankets in the second bedroom were both stained, probably need to be washed. We would have liked to spend time on our balcony but our lower left neighbours were always smoking, even at breakfast time. Was great to have a parking spot included, close to the convention centre and restaurants.

Posted by on 18 Aug. 2019

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Comment from Hotel Management

19 Aug. 2019 by Mel

Thank you for your review & your comments. Great to hear you were happy with the apartment. Apologies for the missing remote that was found in the couch and also (and especially) the blanket in the bedroom. These things are generally always checked by my cleaners and put in for washing if found not to be clean. I will talk to my cleaners and have them be more diligent in future. Very sorry for inconvenience of having the smokers below. Great to see you found the location to be situated close to where you needed to be. Thanks once again, Mel & Vlad

4 out of 5
Clean, and very close to the convention centre where I needed to attend.

Posted by on 18 Aug. 2019

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Comment from Hotel Management

19 Aug. 2019 by Mel

Thank you for your review! We are very happy to see you were satisfied with your apartment. Please let us know if we can help you again for next time. Mel & Vlad

5 out of 5

Posted by on 15 Jul. 2019

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Comment from Hotel Management

16 Jul. 2019 by Mel

Thank you for your 5 out of 5 review :)

5 out of 5
So close to the convention centre. A little dated, and the shower needs to be upgraded, as it was very difficult to get the temp right, but overall for the price, a great little apartment.

Posted by on 26 Jun. 2019

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Comment from Hotel Management

28 Jun. 2019 by Mel

Thank you for your comments. We were glad you were happy overall with the apartment. Not sure which unit you stayed in, but I'll be sure that we get the showers/water temp looked at in our units. Thanks again, Melissa

2 out of 5
The property was ok, very small and the dishes had not been dried and washed properly from previous use. Also the Wi-Fi did not work, was very weak. The closest door kept falling of the rack and the amenities were ok.

Posted by on 8 May 2019

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Comment from Hotel Management

11 May 2019 by Melissa

Thank you for your review. I'm assuming by the sound of it you booked our studio unit, which is just a small room, only approx 30m2 (which is in description). The wifi usually has no issues, it might have been too many people on at once. If it's not too much trouble, could you message us directly so we know which room you stayed in so we can check the wardrobe door. We weren't aware of any issues & unless we get told about certain things, we don't know. Sorry this seemed to have deemed a 2 out of 5 for you. Thanks again

Property Features

Broadbeach Private Apt with CHA offers its guests an outdoor pool and a spa tub. A shuttle from the airport to the hotel (available on request) is available for a fee. Tour/ticket assistance and barbecue grills are also featured at Broadbeach Private Apt with CHA. This 3-star Gold Coast apartment is smoke free.

  • 5 guestrooms or units
  • Tour and ticket information
  • BBQ grill(s)
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • In-room childcare (surcharge)
  • Microwave

Internet

Available in all rooms: Free WiFi

Parking

Limited onsite parking

Transport

  • Airport: Coolangatta Airport (OOL) (29.1 km / 18.1 mi)
  • Property shuttles: Airport pick-up

Room Amenities

Broadbeach Private Apt with CHA offers 5 air-conditioned accommodations with hair dryers and irons/ironing boards. Each accommodation is individually furnished and decorated. Flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is provided weekly.

  • Flat-screen television
  • Cable channels
  • Microwave
  • Electric kettle
  • Shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (weekly)
  • Childcare in room (surcharge)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Nearby Activities

An outdoor pool and a spa tub are on site.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11 PM

Special check-in instructions:

There is no front desk at this property. The check-in location differs from the property location. To check in, go to 16 Jubilee Avenue, Broadbeach To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions. Guests can access their accommodation through a private entrance.

This property does not have a front desk. The check-in location differs from the property location. To check in, guests will need to go to 16 Jubilee Avenue, Broadbeach
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Guests can access their accommodation through a private entrance.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 35.0 per night.
  • Cribs (infant beds) are available for AUD 35.0 per week.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards.

  • No lifts
  • Guests will receive an email with special check-in instructions
  • Private entrance

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100.0 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: AUD 45 per vehicle
  • Crib (infant bed) fee: AUD 35.0 per week
  • Rollaway bed fee: AUD 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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You should know

  • Broadbeach Private Apt with CHA offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.