For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
A luxury stay in Punta Sam awaits you at Finest Playa Mujeres by The Excellence Collection - All Inclusive. Within steps you'll find Mujeres Beach and Punta Sam Beach within a 20-minute stroll. Highlights at this all-inclusive property include 12 restaurants, 10 outdoor swimming pools, and a full-service spa.
LED TVs with satellite channels are featured in all 450 rooms, and you can enjoy indoor private spa tubs, free WiFi, and furnished balconies or patios. Dining in is an option with 24-hour room service, and minibars provide free refreshments. Pillowtop beds and premium bedding welcome you to a good night's rest, and other nice touches include jetted tubs and rainfall showerheads. Sitting areas, minibars, and separate bathtubs and showers are also available.
A day of pampering at One Spa can include deep-tissue massages, detox wraps, and body wraps along with access to the sauna and spa tub. The fine-dining restaurant, Lizo, serves Mexican cuisine and is open for dinner. With 2 poolside bars and 16 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find sun loungers, and enjoy the onsite free water park and free kids' club. 17000 square feet (1579 square meters) of event facilities include a conference center, and other business amenities include a business center. Other amenities include a gym, an outdoor tennis court, and a Turkish bath/hammam. Each morning free full breakfast is offered between 7:00 AM and 11:00 AM. There's also the convenience of free valet parking.
Attractions within a 20-minute drive of this 5-star Playa Mujeres property include Plaza Las Americas and Dubai Palace Casino.
Finest Club Family Suite + Free On-Site Covid-19 Test
Bed Count1 King BedMaximum Occupancy
5 Max
Excellence Club Junior Suite Ocean View
Bed Count1 King BedMaximum Occupancy
2 Max
Pool Family Suite
Bed Count1 King BedMaximum Occupancy
5 Max
Finest Club Junior Suite Pool View + Free On-Site Covid-19 Test
Bed Count1 King BedMaximum Occupancy
4 Max
Junior Suite Spa Or Pool View
Bed Count2 Full BedsMaximum Occupancy
4 Max
Two-Story Rooftop Terrace Suite with Plunge Pool
Bed Count1 King BedMaximum Occupancy
4 Max
Finest Club Junior Suite Ocean View + Free On-Site Covid-19 Test
Bed Count2 Full BedsMaximum Occupancy
4 Max
Finest Club Two-Story Rooftop Terrace Suite with Plunge Pool + Free On-Site Covid-19 Test
Bed Count1 King BedMaximum Occupancy
4 Max
Finest Club Junior Swim-Up Suite + Free On-Site Covid 19 Test
Bed Count1 King BedMaximum Occupancy
4 Max
Excellence Club Junior Suite Ocean View + Free On-Site Covid-19 Test
Bed Count1 King BedMaximum Occupancy
2 Max
Finest Club Junior Suite Ocean View
Bed Count2 Full BedsMaximum Occupancy
4 Max
Finest Club Family Suite
Bed Count1 King BedMaximum Occupancy
5 Max
Junior Swim-Up Suite
Bed Count1 King BedMaximum Occupancy
4 Max
Finest Club Junior Swim-Up Suite
Bed Count1 King BedMaximum Occupancy
4 Max
Finest Club Two-Story Rooftop Terrace Suite with Plunge Pool
Bed Count1 King BedMaximum Occupancy
4 Max
Junior Suite with Private Pool + Free On-Site Covid-19 Test
Bed Count1 King BedMaximum Occupancy
4 Max
Junior Suite With Private Pool
Bed Count1 King BedMaximum Occupancy
4 Max
Excellence Club Junior Swim-up Suite + Free On-Site Covid-19 Test
Bed Count1 King BedMaximum Occupancy
2 Max
Two-Story Rooftop Terrace Suite with Plunge Pool + Free On-Site Covid-19 Test
Bed Count1 King BedMaximum Occupancy
4 Max
Excellence Club Junior Swim-up Suite
Bed Count1 King BedMaximum Occupancy
2 Max
Excellence Club Junior Suite Pool View + Free On-Site Covid-19 Test
Bed Count1 King BedMaximum Occupancy
2 Max
Junior Swim-Up Suite + Free On-Site Covid-19 Test
Bed Count1 King BedMaximum Occupancy
4 Max
Junior Suite Spa or Pool View + Free On Site Covid-19 Test
Bed Count2 Full BedsMaximum Occupancy
4 Max
Excellence Club Two-Story Rooftop Terrace Suite Plunge Pool
Bed Count1 King BedMaximum Occupancy
2 Max
Family Suite + Free On-Site Covid-19 Test
Bed Count1 King BedMaximum Occupancy
5 Max
Family Suite
Bed Count1 King BedMaximum Occupancy
5 Max
Excellence Club Two-Story Rooftop Terrace Suite Plunge Pool + Free On-Site Covid-19 Test
All land activities, recreational facilities and equipment included
Kayaking included
24-hour room service
Tennis included
Volleyball included
Football included
Cycling included
Yoga classes/lessons included
Pilates classes/lessons included
Aerobics classes/lessons included
Dancing classes/lessons included
Language classes/lessons included
Cooking classes/lessons included
On-site live performances included
Theme parties included
Scuba diving excursions not included
Scuba diving certification not included
Motorised water sports not included
Golf green fees not included
Use of golf equipment not included
Use of golf cart not included
Spa/beauty facilities and services not included
Activities/services from independent operators not included
Transport to off-site activities not included
Off-site tours not included
Taxes included
All meals served buffet style
Buffet and à la carte dining
Water fitness classes/lessons included
All available beverages included
Scuba diving lessons not included
Sailboats not included
On-site entertainment and activities included
Property Features
Finest Playa Mujeres by The Excellence Collection - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Finest Playa Mujeres by The Excellence Collection - All Inclusive you can cool off in one of the 10 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 12 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 16 bars/lounges. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking and valet parking are free. The property offers extended parking privileges. This 5-star Punta Sam property is smoke free.
450 guestrooms or units
4 levels
12 buildings
12 dining venues
2 bars by the pool
2 swim-up bars
16 bars or lounges
17000 sq ft of conference space
1579 sq m of conference space
Built in 2015
Full breakfast (free)
Bar on the beach
Coffee shop
Deli
Kid's club (free)
Supervised kid's activities (free)
Childcare (surcharge)
Terrace on the roof
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Poolside lounge chairs
Umbrellas for the pool
Conference center
Business facilities
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Garden
Gift shop
Beauty salon
ATM
Onsite shopping
Bellhop
Elevator
No smoking on site
Internet
Available in all rooms:
Free WiFi
Parking
Free self parking
, Free valet parking
Transport
Parking: Free valet parking and self parking
Room Amenities
Finest Playa Mujeres by The Excellence Collection - All Inclusive offers 450 accommodations with indoor private spa tubs and minibars (stocked with some free items). Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. A pillow menu is available. 46-inch LED televisions come with premium satellite channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free international calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
Private indoor hot tub
Private balcony or patio (furnished)
Sitting area
Pillowtop beds
Jetted tub
Stocked minibar (select free items)
In-room dining (24 hours)
LED television
Satellite channels
Premium channels
Coffee maker
Luxury bedding
Hypo-allergenic bedding
Pillow options
Separate shower and tub
Rainfall showerhead
Housekeeping (daily)
International calls (free)
Hair dryer
Laptop safe
Bathrobes
Slippers
Designer toiletries
Telephone
Desk
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Toothbrush and toothpaste
Food & Drink
Guests are served free full breakfast daily from 7:00 AM to 11:00 AM.
Lizo - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting).
Shoji - This fine-dining restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Le Petit Plaisir /Eleganc - This fine-dining restaurant specializes in French cuisine and serves dinner only. Open daily.
The Market Kitchen - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Brass - This steakhouse specializes in international cuisine and serves dinner only. Open daily.
24-hour room service is available.
Spa Services
Body treatments
Facial treatments
Number of treatment rooms 19
Outdoor treatment areas
Couples treatment rooms
Manicures and pedicures
Body wraps
Body scrubs
Aromatherapy treatments
Thalassotherapy treatments
Hydrotherapy treatments
Ayurvedic treatments
Sauna in spa
Spa tub in spa
Massages
Hot stone massage
Deep tissue massage
Swedish massage
Prenatal massage
Steam room in spa
Reflexology
Detoxification wrap
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at anytime
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
This property offers health screenings for COVID-19 on site for a surcharge. Fees are waived for bookings of 3 nights or more through October 31, 2021 (restrictions apply). Guests should contact the front desk upon arrival to schedule departure health screenings.
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Pet Policy
No pets allowed
Policies
No shows require payment in full, including taxes and service fee.
Guests with service animals should contact this property in advance.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
No rollaway/extra beds available
Noise-free rooms not guaranteed
Debit cards not accepted
Staffed front desk
Security system
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is available for guests
Masks are available for guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is not available
Property follows regional sanitisation guidelines National Guidelines for reopening Tourism (Mexico)
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are available
Individually wrapped food options are available for breakfast
Individually wrapped food options are available for lunch
Individually wrapped food options are available for dinner
Individually wrapped food options are available through room service
No gap period between guests' stays
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Property follows sanitisation practices of Safe Travels (WTTC - Global)
Guest accommodation is not sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Masks are not compulsory at the property
Contactless food service / room service is available
Reservation is not required for facilities on site
Mobile key entry is not available
Food service has been amended for enhanced safety
Reservations are required for on-site COVID-19 testing
Hotel Names
Finest Excellence Group Hotel
Finest Excellence Group Hotel Playa Mujeres
Finest Playa Mujeres Excellence Group
Finest Playa Mujeres Excellence Group All inclusive
Finest Excellence Group All inclusive
Finest Excellence Group
Finest Playa Mujeres by Excellence Group
Finest Playa Mujeres by Excellence Group All inclusive
Finest Excellence Group All inclusive All-inclusive property
Finest Excellence Group inclu
Finest Playa Mujeres by The Excellence Collection All inclusive
You should know
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Awards & Affiliations
Green / Sustainable Property This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
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Frequently asked questions
Finest Playa Mujeres by The Excellence Collection - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.
Finest Playa Mujeres by The Excellence Collection - All Inclusive uses enhanced cleaning measures, ensures social distancing, and gives staff personal protective equipment. Sanitization practices of Safe Travels (WTTC - Global) are followed. There is a shield between guests and staff in the main contact areas and contactless room service is available.
Yep, Finest Playa Mujeres by The Excellence Collection - All Inclusive has a free self car park and free valet parking.
Yep, Finest Playa Mujeres by The Excellence Collection - All Inclusive is on Norte Beach. Fun beach activities include volleyball, snorkelling and scuba diving. You can also find motor boats and boat tours.
Yep, One Spa is available for guests. It has a spa tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.
Finest Playa Mujeres by The Excellence Collection - All Inclusive has 10 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.
Finest Playa Mujeres by The Excellence Collection - All Inclusive features a private beach, 2 poolside bars and 10 outdoor pools. All guestrooms come with private hot tubs, Private jetted tubs and pillowtop beds.
A hot tub and couples spa treatments, as well as private hot tubs and jetted baths in the guestrooms, help set the scene for a romantic weekend at Finest Playa Mujeres by The Excellence Collection - All Inclusive.
Yep, all rooms come with private spa tubs.
Yeah, free full breakfast is on offer daily from 7:00 AM to 11:00 AM.
No, Finest Playa Mujeres by The Excellence Collection - All Inclusive does not offer an airport shuttle service.
Relax with a coldie at the 2 poolside bars or 16 lounge bars, and grab a meal at the onsite restaurant that serves Mexican cuisine.
Check-in begins at 3:00 PM. Check-out time is noon.
No, pets are not allowed.
There is a golf course next to Finest Playa Mujeres by The Excellence Collection - All Inclusive.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
