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Finest Playa Mujeres by The Excellence Collection - All Inclusive

Luxury property on the beach, with 10 outdoor pools

Where to?

Dates

July 2025

August 2025

16 bars/lounges, 2 swim-up bars, 2 poolside bars, beach bar

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Explore the area

Vialidad Paseo Mujeres Mz 1, Lt 10 Sm 3, Playa Mujeres, Punta Sam, QROO, 77400

Playa Mujeres Golf Club
‪3 min drive‬
Isla Mujeres Ferry Terminal
‪45 min drive‬
North Beach
‪45 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪33 min drive‬

Room options

2 bedrooms, premium bedding, pillow-top beds, free minibar items

FREE UPGRADE TO FINEST CLUB JUNIOR SUITE OCEAN VIEW

Highlights

Furnished balcony or patio

Separate sitting area

Air conditioning

Connecting rooms available

Free cots/infant beds

Minibar (some free items)

LED TV

Hypo-allergenic bedding

Sea view
Sleeps 4
2 Double Beds OR 1 King Bed

FREE UPGRADE TO TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

Highlights

Furnished balcony or patio

Separate sitting area

Air conditioning

Connecting rooms available

Free cots/infant beds

Minibar (some free items)

LED TV

Hypo-allergenic bedding

Sleeps 4
1 King Bed

FREE UPGRADE TO FINEST CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

Highlights

Furnished balcony or patio

Separate sitting area

Air conditioning

Connecting rooms available

Free cots/infant beds

Minibar (some free items)

LED TV

Hypo-allergenic bedding

Ocean view
Sleeps 4
1 King Bed

Excellence Club Junior Suite Ocean View

Wonderful

Highlights

Furnished balcony or patio

Separate sitting area

Air conditioning

Connecting rooms available

Club Lounge

Minibar (some free items)

LED TV

Hypo-allergenic bedding

72 sq m
Ocean view
Sleeps 2
1 King Bed

FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE OCEAN VIEW

Wonderful

Highlights

Furnished balcony or patio

Separate sitting area

Air conditioning

Connecting rooms available

Minibar (some free items)

LED TV

Hypo-allergenic bedding

Pillow menu

Sea view
Sleeps 2
1 King Bed

Excellence Club Two-Story Rooftop Terrace Suite with Plunge Pool

Exceptional

Highlights

Furnished balcony or patio

Separate sitting area

Private plunge pool

Air conditioning

Connecting rooms available

Club Lounge

Minibar (some free items)

LED TV

149 sq m
Ocean view
Sleeps 2
1 King Bed

Excellence Club Junior Swim-up Suite

Wonderful

Highlights

Furnished balcony or patio

Separate sitting area

Private pool

Air conditioning

Connecting rooms available

Club Lounge

Minibar (some free items)

LED TV

72 sq m
Beach view
Sleeps 2
1 King Bed

Finest Club Family Suite

Highlights

Furnished balcony or patio

Separate sitting area

Air conditioning

Connecting rooms available

Club Lounge

Free cots/infant beds

Minibar (some free items)

LED TV

88 sq m
Ocean view
Sleeps 5
1 King Bed, 2 Large Single Beds and 1 Single Sofa Bed

Finest Club Junior Swim-Up Suite

Excellent

Highlights

Furnished balcony or patio

Separate sitting area

Private pool

Air conditioning

Connecting rooms available

Club Lounge

Free cots/infant beds

Minibar (some free items)

74 sq m
Beach view
Sleeps 4
1 King Bed

Junior Suite Spa Or Pool View

Excellent

Highlights

Furnished balcony or patio

Separate sitting area

Air conditioning

Connecting rooms available

Free cots/infant beds

Minibar (some free items)

LED TV

Hypo-allergenic bedding

72 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Free Upgrade To Excellence Club Two-Story Rooftop Terrace Suite With Punge Pool

Exceptional

Highlights

Furnished balcony or patio

Separate sitting area

Air conditioning

Connecting rooms available

Minibar (some free items)

LED TV

Hypo-allergenic bedding

Pillow menu

Sea view
Sleeps 2
1 King Bed

Junior Swim-Up Suite

Exceptional

Highlights

Furnished balcony or patio

Separate sitting area

Air conditioning

Connecting rooms available

Free cots/infant beds

Minibar (some free items)

LED TV

Hypo-allergenic bedding

88 sq m
Sleeps 4
1 King Bed

Finest Club Two-Story Rooftop Terrace Suite with Plunge Pool

Excellent

Highlights

Furnished balcony or patio

Separate sitting area

Private plunge pool

Air conditioning

Connecting rooms available

Club Lounge

Free cots/infant beds

Minibar (some free items)

144 sq m
Ocean view
Sleeps 4
1 King Bed

FREE UPGRADE TO FINEST CLUB JUNIOR SUITE POOL VIEW

Highlights

Furnished balcony or patio

Separate sitting area

Air conditioning

Connecting rooms available

Free cots/infant beds

Minibar (some free items)

LED TV

Hypo-allergenic bedding

Sleeps 4
1 King Bed OR 2 Double Beds

Finest Club Junior Suite Ocean View

Very good

Highlights

Furnished balcony or patio

Separate sitting area

Air conditioning

Connecting rooms available

Club Lounge

Free cots/infant beds

Minibar (some free items)

LED TV

72 sq m
Ocean view
Sleeps 4
2 Double Beds OR 1 King Bed

Family Suite

Exceptional

Highlights

Furnished balcony or patio

Separate sitting area

Air conditioning

Connecting rooms available

Free cots/infant beds

Minibar (some free items)

LED TV

Hypo-allergenic bedding

88 sq m
Sleeps 5
1 King Bed, 2 Large Single Beds and 1 Single Sofa Bed

Excellence Club Junior Suite Pool View

Wonderful

Highlights

Furnished balcony or patio

Separate sitting area

Air conditioning

Connecting rooms available

Club Lounge

Minibar (some free items)

LED TV

Hypo-allergenic bedding

70 sq m
Sleeps 2
1 King Bed

Two-Story Rooftop Terrace Suite with Plunge Pool

Very good

Highlights

Furnished balcony or patio

Separate sitting area

Private plunge pool

Air conditioning

Connecting rooms available

Free cots/infant beds

Minibar (some free items)

LED TV

149 sq m
Sleeps 4
1 King Bed

Finest Club Junior Suite Pool View

Highlights

Furnished balcony or patio

Separate sitting area

Air conditioning

Connecting rooms available

Club Lounge

Free cots/infant beds

Minibar (some free items)

LED TV

72 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Pool Family Suite

Good

Highlights

Furnished balcony or patio

Separate sitting area

Private pool

Air conditioning

Connecting rooms available

Free cots/infant beds

Minibar (some free items)

LED TV

158 sq m
Sleeps 5
1 King Bed and 2 Single Beds

Junior Suite With Private Pool

Wonderful

Highlights

Furnished balcony or patio

Separate sitting area

Private pool

Air conditioning

Connecting rooms available

Free cots/infant beds

Minibar (some free items)

LED TV

144 sq m
Sleeps 4
1 King Bed

About the area

Punta Sam

A luxury stay in Punta Sam awaits you at Finest Playa Mujeres by The Excellence Collection - All Inclusive. You'll be within a 15-minute walk of Mujeres Beach and 2 km (1.2 mi) from Punta Sam Ferry Terminal. Highlights at this all-inclusive property include 12 restaurants, 10 outdoor swimming pools and a full-service spa. .A day of pampering at One Spa can include deep-tissue massages, detox wraps and body wraps along with access to the sauna and hot tub. The fine-dining restaurant, Lizo, serves Mexican cuisine and is open for dinner. With 2 poolside bars and 16 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site free water park and free kids' club. A meeting room, a conference centre, and a business centre are among the business amenities offered. Other amenities include a gym, an outdoor tennis court and a Turkish bath/hammam. There's also free valet parking, along with the convenience of an airport shuttle. .Within a 15-minute drive of this 5-property class Playa Mujeres property, attractions include Ultramar Ferry Puerto Juárez and Cancun Mall.

What's nearby

Mujeres Beach - 10 min walk - 0.8 km
Playa Mujeres Golf Club - 3 min drive - 2.5 km
Isla Mujeres Ferry Terminal - 45 min drive - 8.7 km
North Beach - 45 min drive - 9.1 km
Dolphin Discovery - 49 min drive - 12.2 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 40 min drive

Restaurants

‪Hiroshi Bar - ‬6 min drive
‪World Café - ‬8 min drive
‪Don Fernando Lobby Bar - ‬6 min drive
‪Caprichos Villa del Palmar - ‬5 min drive
‪Davinos - ‬5 min drive

About this property

Finest Playa Mujeres by The Excellence Collection - All Inclusive

Luxury property on the beach, with 10 outdoor pools

Finest Playa Mujeres by The Excellence Collection - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the white sand beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Finest Playa Mujeres by The Excellence Collection - All Inclusive, you can cool off in one of the 10 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 12 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 16 bars/lounges. This all-inclusive property also offers a complimentary water park, a complimentary children's club and a children's pool. Self parking and valet parking are free. The property offers extended parking privileges.

Smoking is allowed in designated areas at this 5-star Punta Sam property.

450 guestrooms or units

4 levels

12 buildings

12 dining venues

2 bars by the pool

2 swim-up bars

16 bars or lounges

1579 sq. m of conference space

Built in 2015

Deli

Kid's club (free)

Supervised kid's activities (free)

Childcare (surcharge)

Terrace on the roof

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Poolside lounge chairs

Umbrellas for the pool

Conference centre

Business facilities

Coffee in lobby

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Tour and ticket information

Concierge

Wedding services available

Garden

Gift shop

Beauty salon

On-site shopping

Bellhop

Lift

Smoking in designated areas

Bar on the beach

Finest Playa Mujeres by The Excellence Collection - All Inclusive offers 450 accommodations with minibars (stocked with some free items) and minibars. Rooms open to furnished balconies or patios. This accommodation offers separate sitting areas. Pillowtop beds feature premium bedding. A pillow menu is available. 46-inch LED televisions come with premium satellite channels. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

This Punta Sam property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; free international calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

One Spa has 19 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. Children under 13 years old are not allowed in the spa without adult supervision.

Awards and affiliations

Eco-certified property

This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Similar properties

On private beach
Pool
All-inclusive
Spa

includes taxes & fees

24 July - 25 July

Property amenities

Internet

Available in all rooms: Free WiFi

Parking and transport

24-hour return airport shuttle on request for a surcharge
Free self parking on site
Free valet parking on site
Extended parking on site

Food and drink

12 restaurants
16 bars/lounges
2 poolside bars
2 swim-up bars
A beach bar
A coffee shop/cafe
Coffee and tea in common areas
Couples/private dining
Snack bar/deli

Restaurants on site

Brass
Le Petit Plaisir /Eleganc
Lizo
Shoji
The Market Kitchen

Things to do

10 outdoor pools
Beach volleyball
Boat tours
Children's pool
Fishing
Fitness classes
Free children's club
Free water park
Full-service spa
Golf driving range
Gym
Hot tub
Kayaking
Motor boating
Outdoor tennis court
Personal motorised watercraft
Pilates classes
Playground
Sailing
Scuba diving
Shopping
Snorkelling
Steam room
Tennis lessons
Wine tasting room
Yoga classes

Family friendly

10 outdoor pools
Babysitting (surcharge)
Children's pool
Free children's club
Free supervised activities for children
Free water park access
Playground
Snack bar/deli

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Luggage storage

Guest services

Concierge services
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

Business centre
Computer station
Conference centre
Meeting room

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On a private beach
Pool loungers
Pool umbrellas
Rooftop terrace
Vegetable garden

Full-service spa

19 treatment rooms
Aromatherapy
Ayurvedic treatments
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Prenatal massages
Reflexology
Sauna
Steam room
Swedish massages
Thalassotherapy
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Lift (90 centimetre wide door)
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk (111 centimetre high)

12 buildings
4 floors
At least 80% lighting from LEDs
At least 80% of food locally-sourced
Biodegradable drinking straws available
Built in 2015
Comprehensive recycling policy
Designated smoking areas
Eco-friendly cleaning products used
Humane treatment of captive wild animals
Local culture and ecosystem education
No plastic drinking straws
Reusable tableware
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Hypo-allergenic bedding
Pillow menu
Pillowtop mattress
Premium bedding

Bathroom

Designer toiletries
Dressing gowns
Hair dryer
Jetted bathtub
Private bathroom
Rainfall showerhead
Separate bathtub and shower
Slippers
Toothbrush and toothpaste
Towels provided

Entertainment

46-inch LED TV with premium satellite channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Free minibar (limited items)

Air conditioning (climate-controlled)
Cleaning products are eco-friendly
Composting
Connecting rooms available
Desk
Energy-saving switches in guestrooms
Free international calls
Laptop-compatible safe
LED lighting
Phone
Recycling
Separate sitting area
Water-efficient showers
Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Finest Playa Mujeres by The Excellence Collection - All Inclusive

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Airport shuttle fee: MXN 3904.21 per vehicle (return, maximum occupancy 2)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets and service animals are not allowed on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Finest Excellence Group Hotel

Finest Excellence Group Hotel Playa Mujeres

Finest Playa Mujeres Excellence Group

Finest Playa Mujeres Excellence Group All inclusive

Finest Excellence Group All inclusive

Finest Excellence Group

Finest Playa Mujeres by Excellence Group

Finest Playa Mujeres by Excellence Group All inclusive

Finest Excellence Group All inclusive All-inclusive property

Finest Excellence Group inclu

Finest Playa Mujeres by The Excellence Collection All inclusive

Frequently asked questions

What is the cancellation policy at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

Finest Playa Mujeres by The Excellence Collection - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

Yep, Finest Playa Mujeres by The Excellence Collection - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Finest Playa Mujeres by The Excellence Collection - All Inclusive?

Yep, Finest Playa Mujeres by The Excellence Collection - All Inclusive is a short 14-minute walk from Mujeres Beach. Fun beach activities include volleyball, snorkelling and scuba diving. You can also find motor boats and boat tours.

Is there a spa on site at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

Yep, One Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does Finest Playa Mujeres by The Excellence Collection - All Inclusive have a pool?

Finest Playa Mujeres by The Excellence Collection - All Inclusive has 10 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

Finest Playa Mujeres by The Excellence Collection - All Inclusive features a private beach, 2 poolside bars and 10 outdoor pools. All guestrooms come with Private jetted baths, pillowtop beds and premium bedding.

What makes Finest Playa Mujeres by The Excellence Collection - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as Jetted bath and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Finest Playa Mujeres by The Excellence Collection - All Inclusive.

Is Finest Playa Mujeres by The Excellence Collection - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Finest Playa Mujeres by The Excellence Collection - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

No, but there are Jetted bath in the guestrooms.

Is there a free airport shuttle available at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

Relax with a coldie at the 2 poolside bars or 16 lounge bars, and grab a meal at the onsite restaurant that serves Mexican cuisine.

What time are check-in & check-out at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

There is a golf course next to Finest Playa Mujeres by The Excellence Collection - All Inclusive.

Finest Playa Mujeres by The Excellence Collection - All Inclusive Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

10/10 Excellent

Matthew

2 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Mar 2025

10/10 Excellent

Mahadevan

Travelled with family

2 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

nice compact resort

Stayed 5 nights in Feb 2025

10/10 Excellent

Ronald, Lakewood

Travelled with partner

1 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The Staff were amazing.

Stayed 8 nights in Mar 2025

10/10 Excellent

Muhammad Saad

1 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Mar 2025

10/10 Excellent

Takashi

Travelled with family

31 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great services and clean hotel. Friendly to kids and adults

Stayed 3 nights in Mar 2025

10/10 Excellent

Alan

31 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Entire team was great!

Stayed 2 nights in Mar 2025

10/10 Excellent

Allison

Travelled with group

31 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The workers were amazing and friendly

Stayed 3 nights in Mar 2025

10/10 Excellent

Rachelle, Mississauga

Travelled with family, Travelled with family and small children, Travelled with partner

30 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing Property

Stayed 7 nights in Mar 2025

10/10 Excellent

Mayra

30 Mar 2025

Stayed 3 nights in Mar 2025

6/10 Okay

Cindy

30 Mar 2025

Stayed 3 nights in Mar 2025

10/10 Excellent

Rebecca

Travelled with partner

30 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff were super friendly and helpful, service 10/10. Food was excellent, options for all. Highly recommend the Pan-Asian restaurant and the Hibachi experience.

Stayed 5 nights in Mar 2025

10/10 Excellent

Denver

Travelled with family

29 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was amazing - the service, the food, the staff. We will go back

Stayed 5 nights in Mar 2025

10/10 Excellent

Imad

29 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Bea

Stayed 4 nights in Dec 2024

10/10 Excellent

Eleliis

28 Mar 2025

Stayed 5 nights in Mar 2025

10/10 Excellent

Rafael

Travelled with partner

28 Mar 2025

Liked: Amenities, property conditions & facilities

Everything was great, just wish they had access to hand sanitizer.

Stayed 2 nights in Mar 2025

8/10 Good

Nicholas

Travelled with family and small children

27 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great resort with good food options. The service was great for a family.

Stayed 3 nights in Mar 2025

10/10 Excellent

Raquel

Travelled with family and small children

26 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Super nice resort, great for family and adults (mature adults). Clean, neat, organized, amazing structure and decoration. Dining options are great. Kids activities are decent - I travelled with my 2 kids but personally didn't use the kids club. Kids love the kids pool. Staff are very warm and welcoming. Our only bad experience was the internet connection - it was terrible!!

Stayed 5 nights in Mar 2025

6/10 Okay

Ilia

Travelled with family

26 Mar 2025

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Staff & service

Went for 4 nights with a child and my wife. Kids club was great and shows as well, really good quality entertainers but theater itself was very strange- semi outdoors, bad acoustics. While staying- bathroom glass door hinge broke- door was hanging on one hinge and we put trash container for support- after numerous complaints hotel stuff finally fix it by the end of the day- notice that bathroom shower have no privacy. And a bit outdated bathrooms. Food was ok -but last dinner- I had some lamb that was probably not cooked well- and get some stomach problems next day. Ice is bad- if order drinks better with no ice. Waiters not helpful in choosing food . Worst part was- at last day of stay- went to the beach- get some towels in front of crew and start preparing beach chairs al- Put my stuff and etc- one of the beach stuff was extremely rude- like I am not supposed to be there because not member of the club, after asking my room number, I swear haven’t seen any signs, that came up to major confrontation- he refused to show where to go and start being aggressive- I end up using some f words - so as he, really annoying to come for vacation and dealing with attitude of some crew. After complaining to manager- 0 effort was done- nothing was offered. And also worth to mention- internet during our stay was super slow, I couldn’t do simple emails browsing, even in the room was pretty bad- their stuff was fixing it 3 times- after last attempt room wifi was ok

Stayed 4 nights in Mar 2025

10/10 Excellent

Mauricio, Weston

Travelled with family

26 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful resort. Well maintained and clean. Tons of food and beverage options on the property. The beach is clean and quiet. My only complaints, if any, would be with the room. The lack of door leading into the bathroom could be awkward for some families. The water closet does have a door so that’s good. Also, the AC is set at 71 and seems to constantly cycle on and off. It’s gets a little annoying at night, but it a big deal. And lastly, the plunge pool on the roof top could use a little cleaning. It didn’t seem to be circulating the water at all. Otherwise, our stay was amazing. The staff’s hard work ensured it was amazing. PS: bring plenty of singles to tip the staff. They work really hard for your comfort.

Stayed 4 nights in Mar 2025

10/10 Excellent

Karl

Travelled with family and small children

26 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff were all amazing, helpful and very friendly.

Stayed 7 nights in Mar 2025

10/10 Excellent

Alyssia

Travelled with partner

26 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice

Stayed 2 nights in Mar 2025

10/10 Excellent

TUANKHOI

25 Mar 2025

Stayed 4 nights in Mar 2025

8/10 Good

Neeraj

Travelled with family

25 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We stayed in Finest Playa Mujeres (all inclusive) for 4 nights, 5 days during spring break in 2025. Here are some useful learnings from that experience: 1. The resort is a good 40-45 min from the airport and is on the North side of Cancun. The resort provides a shuttle service but it costs a lot for non club reservations. So instead, we booked Happy Shuttle online and they proved to be super organized and professional. If we visit again, we will consider properties closer to Cancun. 2. We planned to visit the Chichen Itza and Mayan villages for a day trip. While this trip was again smooth (booked through Viator), we noticed that some tour providers were reluctant to pick us up as far North as Finest. So our trip options were somewhat limited, but the tour that we ended up with was great! So while the online reservation process was a little tedious, we did not walk away thinking that we missed anything by choosing to stay at Finest. 3. The resort itself is very nice and luxurious. The rooms are very spacious, airy, and comfortable. Our room that was a junior suite with pool view, was on the 5th floor, and had a covered balcony with a fabulous view of the ocean! The rooms were cleaned and restored every day with fresh towels, water, alcohol, and snacks. Room service (breakfast, food/drinks, anything else) is also very prompt and the staff is very courteous. 4. The resort has 12 restaurants serving various cuisines and vegetarian options. Good food, but not outstanding.

Stayed 4 nights in Mar 2025

8/10 Good

Shikha

24 Mar 2025

Stayed 4 nights in Mar 2025

10/10 Excellent

Kerri

24 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Mar 2025

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Finest Playa Mujeres by The Excellence Collection - All Inclusive

Photo gallery for Finest Playa Mujeres by The Excellence Collection - All Inclusive

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View all photos for FREE UPGRADE TO FINEST CLUB JUNIOR SUITE OCEAN VIEW

FREE UPGRADE TO FINEST CLUB JUNIOR SUITE OCEAN VIEW

Highlights

View all photos for FREE UPGRADE TO TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

FREE UPGRADE TO TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

Highlights

View all photos for FREE UPGRADE TO FINEST CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

FREE UPGRADE TO FINEST CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

Highlights

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Excellence Club Junior Suite Ocean View

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FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE OCEAN VIEW

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View all photos for Excellence Club Two-Story Rooftop Terrace Suite with Plunge Pool

Excellence Club Two-Story Rooftop Terrace Suite with Plunge Pool

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Excellence Club Junior Swim-up Suite

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Finest Club Family Suite

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Finest Club Junior Swim-Up Suite

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Junior Suite Spa Or Pool View

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View all photos for Free Upgrade To Excellence Club Two-Story Rooftop Terrace Suite With Punge Pool

Free Upgrade To Excellence Club Two-Story Rooftop Terrace Suite With Punge Pool

Highlights

View all photos for Junior Swim-Up Suite

Junior Swim-Up Suite

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View all photos for Finest Club Two-Story Rooftop Terrace Suite with Plunge Pool

Finest Club Two-Story Rooftop Terrace Suite with Plunge Pool

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View all photos for FREE UPGRADE TO FINEST CLUB JUNIOR SUITE POOL VIEW

FREE UPGRADE TO FINEST CLUB JUNIOR SUITE POOL VIEW

Highlights

View all photos for Finest Club Junior Suite Ocean View

Finest Club Junior Suite Ocean View

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Family Suite

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View all photos for Excellence Club Junior Suite Pool View

Excellence Club Junior Suite Pool View

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View all photos for Two-Story Rooftop Terrace Suite with Plunge Pool

Two-Story Rooftop Terrace Suite with Plunge Pool

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View all photos for Finest Club Junior Suite Pool View

Finest Club Junior Suite Pool View

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Pool Family Suite

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View all photos for Junior Suite With Private Pool

Junior Suite With Private Pool

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Finest Playa Mujeres by The Excellence Collection - All Inclusive

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SLS Playa Mujeres – ALL Inclusive Collection