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"The hotel itself is lovely We had issues with the food and returned meals on more than one occasion Lack of a shuttle to Cancun is disappointing Some ... " More

By a verified traveller on Tue 08 Jan 2019

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Hotel Description

A luxury stay in Playa Mujeres awaits you at Beloved Playa Mujeres - Couples Only All Inclusive. You'll be 1.7 km (1.1 mi) from Punta Sam Ferry Terminal and 2.8 km (1.8 mi) from Playa Mujeres Golf Club. Highlights at this all-inclusive property include 4 restaurants, 3 outdoor swimming pools, and a full-service spa.

All 109 rooms feature LED TVs with satellite channels, and you can enjoy indoor private spa tubs, free WiFi, and furnished balconies. Dining in is an option with 24-hour room service, and minibars provide free refreshments. Premium bedding and pillow menus invite a comfortable night's sleep, and you'll find nice touches like jetted tubs and rainfall showerheads. Additionally, sitting areas, separate bathtubs and showers, and coffee/tea makers are available.

A relaxing day at The Beloved Spa can include massages, body wraps, and body scrubs along with aromatherapy and hydrotherapy. The restaurant, Isla Grill // Dress Code, is open for lunch and dinner. With 7 bars/lounges and a poolside bar to choose from, you can enjoy a drink at the property. Enjoy the marina, fitness center, Turkish bath/hammam, and spa tub. Added amenities include free WiFi in public areas and a snack bar/deli. Each morning free buffet breakfast is offered between 7:00 AM and 10:30 AM. There's also free valet parking, along with the convenience of an airport shuttle.

Sights within a 10-minute drive of this 5-star Playa Mujeres property include Norte Beach and Costa Occidental de Isla Mujeres National Park.

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$540* Per night/room 5 Oct. - 6 Oct.

Terrace Suite with Plunge Pool

Bed Count 1 King Bed Maximum Occupancy 2 Max

Ocean View Penthouse Ste w/plunge pool

Bed Count 1 King Bed Maximum Occupancy 2 Max

Two Story Casita Suite w Plunge Pool

Bed Count 1 King Bed Maximum Occupancy 2 Max

Ocean View Terrace Suite with Plunge Pool

Bed Count 1 King Bed Maximum Occupancy 2 Max

Casita Suite w/private Pool

Bed Count 1 King Bed Maximum Occupancy 2 Max

Beloved Playa Mujeres - Couples Only All Inclusive ratings based on 1 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Beloved Playa Mujeres - Couples Only All Inclusive

Everyone (1)
3 out of 5
The hotel itself is lovely We had issues with the food and returned meals on more than one occasion Lack of a shuttle to Cancun is disappointing Some drinks staff around pool area were unfriendly and their presence minimal The experience in general was not equal to the price paid. There is a very big difference to what 5 star means I in this resort compared to the wider world.

Posted by on 8 Jan. 2019

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About the Beloved Playa Mujeres - Couples Only All Inclusive

Location Condominio Playa Mujeres, Playa Mujeres, QROO 77400

All-inclusive Details

  • Kayaking included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Gratuities included
  • Additional gratuities accepted
  • Airport transfers not included
  • Fitness facilities included
  • All food and beverages included
  • All available beverages included
  • Minibar (all beverages included)
  • All non-motorised water sports included
  • Snorkelling included

Property Features

Beloved Playa Mujeres - Couples Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Beloved Playa Mujeres - Couples Only All Inclusive, you'll find a full-service spa, a marina, and 3 outdoor swimming pools. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a swim-up bar. Free breakfast is available daily. Public spaces have free WiFi. A spa tub, a fitness center, and a rooftop terrace are also featured at the luxury Beloved Playa Mujeres - Couples Only All Inclusive. Self parking and valet parking are free. This 5-star Playa Mujeres property is smoke free.

  • 109 guestrooms or units
  • 4 levels
  • 10 buildings
  • 4 dining venues
  • 7 bars or lounges
  • Built in 2009
  • Buffet breakfast (free)
  • Bar by the pool
  • Swim-up bar
  • Deli
  • Terrace on the roof
  • Towels for the beach
  • Poolside lounge chairs
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (28.9 km / 17.9 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Beloved Playa Mujeres - Couples Only All Inclusive offers 109 accommodations with indoor private spa tubs and free minibar items. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. 55-inch LED televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private indoor hot tub
  • Private balcony (furnished)
  • Sitting area
  • Jetted tub
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Desk
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.

Aroma // Dress Code - This fine-dining restaurant overlooks the ocean and garden.

Isla Grill // Dress Code - This beachfront restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Lupita // Dress Code - Overlooking the ocean and garden, this theme restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.

El Mar // Dress Code - This beachfront restaurant serves lunch only. Open daily.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 14
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

No shows require payment in full, including taxes and service fee.

Guests with service animals should contact this property in advance.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Individually-wrapped food options are available through room service.

  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • Minimum guest age is 18
  • Please note, some room types at this property are not available when booking a stay with children.
  • No gap period between guests' stays

Hotel Names

  • Beloved Hotel
  • Beloved Hotel All Inclusive
  • Beloved Hotel Playa Mujeres
  • Beloved Hotel Playa Mujeres All Inclusive
  • Beloved Playa Mujeres
  • Playa Mujeres Beloved Hotel
  • Beloved Playa Mujeres Excellence Group All Inclusive
  • Beloved Excellence Group All Inclusive
  • Beloved Playa Mujeres Excellence Group
  • Beloved Excellence Group
  • Beloved Playa Mujeres Excellence All Inclusive AdultsOnly
  • Beloved Excellence All Inclusive AdultsOnly
  • Beloved Playa Mujeres Excellence AdultsOnly
  • Beloved Excellence AdultsOnly
  • Beloved Playa Mujeres by Excellence Group All Inclusive
  • The Beloved Hotel Playa Mujeres All Inclusive
  • Beloved Playa Mujeres by Excellence Group
  • Beloved Mujeres Excellence In
  • Beloved Playa Mujeres - Couples Only All Inclusive Playa Mujeres

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Awards & Affiliations

  • EarthCheck
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.