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Beloved Playa Mujeres - Couples Only All Inclusive

Photo gallery for Beloved Playa Mujeres - Couples Only All Inclusive

Terrace/patio
Property video
Exterior
View from room
55-inch Smart TV with satellite channels

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Spa pool
  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View map
Condominio Playa Mujeres, Playa Mujeres, Punta Sam, QROO, 77400
  • Place, Mujeres Beach
    ‪6 min walk‬
  • Place, Playa Mujeres Golf Club
    ‪6 min drive‬
  • Place, North Beach
    ‪47 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪52 min drive‬

Room options

View all photos for Terrace Suite With Plunge Pool

Premium bedding, down duvets, free minibar, in-room safe

Terrace Suite With Plunge Pool

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 173 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Beachfront Casita Suite w/ Private Pool

View from room

Beachfront Casita Suite w/ Private Pool

  • 102 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Beachfront Two Story Casita Suite w/ Plunge Pool

Terrace/patio

Beachfront Two Story Casita Suite w/ Plunge Pool

9.0 out of 10
Wonderful
(2 reviews)
  • Beach view
  • 112 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite with Round Jacuzzi

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite with Round Jacuzzi

9.8 out of 10
Exceptional
(40 reviews)
  • Garden view
  • 89 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Swim Up Suite

View from room

Swim Up Suite

9.8 out of 10
Exceptional
(6 reviews)
  • Garden view
  • 102 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View

View from room

Junior Suite Ocean View

10.0 out of 10
Exceptional
(11 reviews)
  • Ocean view
  • 89 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Terrace Suite w/ Plunge Pool

View from room

Ocean View Terrace Suite w/ Plunge Pool

10.0 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 173 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Casita Suite w/ Private Pool

View from room

Casita Suite w/ Private Pool

9.4 out of 10
Exceptional
(6 reviews)
  • 102 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two Story Casita Suite w Plunge Pool

Terrace/patio

Two Story Casita Suite w Plunge Pool

9.6 out of 10
Exceptional
(5 reviews)
  • Ocean view
  • 112 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Penthouse Ste w/plunge pool

View from room

Ocean View Penthouse Ste w/plunge pool

  • Ocean view
  • 267 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Honeymoon Suite Pool View

Honeymoon Suite Pool View

Honeymoon Suite Pool View

  • 89 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the area

Punta Sam

A luxury stay in Punta Sam awaits you at Beloved Playa Mujeres - Couples Only All Inclusive. You'll be 1.7 km (1.1 mi) from Punta Sam Ferry Terminal and 3.1 km (1.9 mi) from Playa Mujeres Golf Club. Highlights at this all-inclusive property include 5 restaurants, 3 outdoor swimming pools and a full-service spa. .A relaxing day at The Beloved Spa can include massages, body wraps and body scrubs along with aromatherapy and hydrotherapy. The fine-dining restaurant, Le Bisou, is open for breakfast and dinner. With 6 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the beach and enjoy the on-site marina, gym and Turkish bath/hammam. Plus you'll find free Wi-Fi in public areas, a hot tub and a coffee shop/cafe. There's also free valet parking, along with the convenience of an airport shuttle. .Places within a 15-minute drive of this 5-property class Playa Mujeres property include El Meco Archaeological Site and Gran Puerto Pier.

What's nearby

  • Mujeres Beach - 6 min walk - 0.6 km
  • Playa Mujeres Golf Club - 6 min drive - 3.5 km
  • West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 36 min drive - 21.7 km
  • North Beach - 47 min drive - 9.1 km
  • Dolphin Discovery - 57 min drive - 14.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 46 min drive

Restaurants

  • ‪Mike's Coffee - ‬2 min walk
  • ‪The Press - ‬16 min walk
  • ‪caprichos villa del palmar - ‬20 min walk
  • ‪Twiggy - ‬17 min walk
  • ‪Gourmet Hall - ‬6 min drive

About this property

Beloved Playa Mujeres - Couples Only All Inclusive

Beloved Playa Mujeres - Couples Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Beloved Playa Mujeres - Couples Only All Inclusive, you'll find a full-service spa, a marina, and 3 outdoor swimming pools. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges and a poolside bar. Public spaces have free WiFi.

A hot tub, a fitness centre, and spa services are also featured at the luxury Beloved Playa Mujeres - Couples Only All Inclusive. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Punta Sam property.

  • 109 guestrooms or units
  • 4 levels
  • 10 buildings
  • 5 dining venues
  • 6 bars or lounges
  • Built in 2009
  • Deli
  • Towels for the beach
  • Poolside lounge chairs
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Beloved Playa Mujeres - Couples Only All Inclusive offers 109 accommodations with indoor private hot tubs and free minibar items. Rooms open to furnished balconies. Beds feature down duvets and premium bedding. A pillow menu is available. 55-inch Smart televisions come with premium satellite channels. Coffee/tea makers and minibars are provided. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

This Punta Sam property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

The Beloved Spa has 14 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Similar properties

Exterior
Excellence Playa Mujeres - Adults Only All Inclusive
Playa Mujeres
  • On private beach
  • Pool
  • Spa pool
  • All-inclusive
4.6 out of 5, Wonderful, 1,493 reviews
Excellence Playa Mujeres - Adults Only All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • 5 restaurants
  • 6 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • El Mar
  • La Isla Trattoria
  • Le Bisou
  • Lupita Steakhouse

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Library
  • Parasailing
  • Pilates classes
  • Sailing
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Beach towels
  • Garden
  • Marina
  • On the beach
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 14 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (79 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (75 centimetre high)

More

  • 10 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable drinking straws available
  • Built in 2009
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Early check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Beloved Playa Mujeres - Couples Only All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 3904.21 per vehicle (return, maximum occupancy 2)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Beloved Hotel

Beloved Hotel All Inclusive

Beloved Hotel Playa Mujeres

Beloved Hotel Playa Mujeres All Inclusive

Beloved Playa Mujeres

Playa Mujeres Beloved Hotel

Beloved Playa Mujeres Excellence Group All Inclusive

Beloved Excellence Group All Inclusive

Beloved Playa Mujeres Excellence Group

Beloved Excellence Group

Beloved Playa Mujeres Excellence All Inclusive AdultsOnly

Beloved Excellence All Inclusive AdultsOnly

Beloved Playa Mujeres Excellence AdultsOnly

Beloved Excellence AdultsOnly

Beloved Playa Mujeres by Excellence Group All Inclusive

The Beloved Hotel Playa Mujeres All Inclusive

Beloved Playa Mujeres by Excellence Group

Beloved Mujeres Excellence In

Beloved Playa Mujeres Couples Only All Inclusive

Beloved Playa Mujeres - Couples Only All Inclusive Punta Sam

Frequently asked questions

What is the cancellation policy at Beloved Playa Mujeres - Couples Only All Inclusive?

Beloved Playa Mujeres - Couples Only All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Beloved Playa Mujeres - Couples Only All Inclusive?

Yep, Beloved Playa Mujeres - Couples Only All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Beloved Playa Mujeres - Couples Only All Inclusive?

Yep, Beloved Playa Mujeres - Couples Only All Inclusive is a short 6-minute walk from Mujeres Beach. Fun beach activities include scuba diving and parasailing.

Is there a spa on site at Beloved Playa Mujeres - Couples Only All Inclusive?

Yep, The Beloved Spa is available for guests. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Beloved Playa Mujeres - Couples Only All Inclusive have a pool?

Yep, and guests love it! Beloved Playa Mujeres - Couples Only All Inclusive has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at Beloved Playa Mujeres - Couples Only All Inclusive?

Beloved Playa Mujeres - Couples Only All Inclusive features 3 outdoor pools, a full-service spa and 5 restaurants. All guestrooms come with Hot tubs, Private jetted baths and premium bedding.

What makes Beloved Playa Mujeres - Couples Only All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as Hot tubs and Jetted bath in the guestrooms, help set the scene for a romantic weekend at Beloved Playa Mujeres - Couples Only All Inclusive.

Is Beloved Playa Mujeres - Couples Only All Inclusive family-friendly?

No, Beloved Playa Mujeres - Couples Only All Inclusive is an adults-only property.

Are there hot tubs in the rooms at Beloved Playa Mujeres - Couples Only All Inclusive?

Yep, all rooms come with private hot tubs.

Is there a free airport shuttle available at Beloved Playa Mujeres - Couples Only All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Beloved Playa Mujeres - Couples Only All Inclusive?

Yep, they've got a poolside bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Beloved Playa Mujeres - Couples Only All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Beloved Playa Mujeres - Couples Only All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Beloved Playa Mujeres - Couples Only All Inclusive?

There is a golf course next to Beloved Playa Mujeres - Couples Only All Inclusive.

Beloved Playa Mujeres - Couples Only All Inclusive Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 828 out of 1004 reviews
Rating 8 - Good. 115 out of 1004 reviews
Rating 6 - Okay. 25 out of 1004 reviews
Rating 4 - Poor. 11 out of 1004 reviews
Rating 2 - Terrible. 25 out of 1004 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

novia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and the staff was amazing!
Stayed 5 nights in Feb 2026

10/10 Excellent

aman

Stayed 2 nights in Jan 2026

8/10 Good

Travis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 8 nights in Jan 2026

10/10 Excellent

Scott B

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved this resort!! Amazing food, ambience and service!! We will be back.
Stayed 6 nights in Jan 2026

10/10 Excellent

Maggy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The beach is the most quiet and beautiful in Cancun. Staff were amazing! The room was spotless. Peaceful holiday conducive to digital detox. Beds are wonderful. Concierge staff at the beach were so helpful. Food tips: Bocadito food truck tacos. The best. Lupita Lounge: sirloin steak is actually rib eye. Delicious El Mar: Breakfast, lunch and dinner all delicious La Isla: Excellent Risotto Bisou: Delicious breakfast buffet
Playa Mujeres Beach January 2026
Stayed 7 nights in Jan 2026

4/10 Poor

Darya

Stayed 3 nights in Jan 2026

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything about the place was amazing. Staff friendly. Food great. Service excellent and timely. Will highly recommend staying there.
Stayed 6 nights in Jan 2026

10/10 Excellent

Tracy Stoller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great room! Excellent property and wonderful staff. Food was average to above average, but that's my only criticism!
Stayed 3 nights in Jan 2026

10/10 Excellent

Luke

Stayed 4 nights in Jan 2026

10/10 Excellent

Nils

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The perfect place for a quiet get-away. Super-clean, excellent (but not overbearing) service, spacious room (and we had the junior suite). Food was always well presented, but not always great- above par for an all-inclusive resort. The beach was beautiful and quiet. Would definitely come back again.
Stayed 4 nights in Dec 2025

2/10 Terrible

Shawn David

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Not helpful. Wanted to delay stay because of blizzard conditions. Did not even answer messsages. Never stay here with many great options in the area.
Stayed 3 nights in Jan 2026

6/10 Okay

Stephen

Stayed 7 nights in Jan 2026

8/10 Good

Niloufar

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room . Staff , food
Stayed 5 nights in Jan 2026

10/10 Excellent

Juan

Stayed 4 nights in Dec 2025

8/10 Good

Amanda, spring

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Beach was nice. Pool options were nice too. Very calm resort
Stayed 3 nights in Jan 2026

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best customer service of any resort or hotel I have been to. Food was great! The rooms were nice, clean, and spacious. The resort overall was beautiful. I had an amazing time and look forward to booking another stay with Beloved in the future.
Stayed 4 nights in Dec 2025

10/10 Excellent

Yakov

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything excellent and amazing
Stayed 7 nights in Jan 2026

10/10 Excellent

Jeffery

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Went on my first AI and first trip to Mexico for baby moon with the wife. Clean, spacious and recently updated rooms - stayed in the junior pool walkout suite. Staff is super; responsive and excellent customer service acumen. Brand new gym equipment, overall fitness facilities has everything even a punching bag. Pools were super clean and bug free. Food was 7/10. The golfing at PM golf course on the championship course was 9/10 - only better course I’ve been on was at Osprey TPC in Toronto area. I would go back and highly highly recommend for a chill, leisure trip.
Stayed 5 nights in Jan 2026

10/10 Excellent

Nancy s

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Everything from the check in to check out was PERFECT! The staff were very friendly and professional and made it such a magical experience. Romance was definitely the focus of this resort. We will definitely be back very soon!
Stayed 2 nights in Jan 2026

10/10 Excellent

Vasili

Travelled with partner
Liked: Cleanliness
Great food! Great service. Great locations!
Stayed 6 nights in Jan 2026

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2025

10/10 Excellent

David

Travelled with partner
If you're looking for a place, that's calm, quiet, peaceful, and romantic. You can get no better. If you're looking for a party hotel, this is not your place. Everything for our couple getaway was absolutely fantastic romantic and we came away energized
Stayed 4 nights in Dec 2025

10/10 Excellent

CARMELO CORPIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just flew out of Cancun today,and sadly would be missing Beloved Playa Mujeres. Developed nice rapport with the staff and very delighted with their accommodation and services. Now looking forward to returning in due time.
Stayed 6 nights in Jan 2026

4/10 Poor

Shelly, Brunswick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AMAZING TRIP !!!
Stayed 4 nights in Nov 2025

10/10 Excellent

Yang

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room is clean, the staff are friendly, the food was good and the resort is good for adults only.
Stayed 6 nights in Dec 2025