3.7 out of 5

"We enjoyed our stay at Crystal Gardens. It was exciting to hear the trains and planes pass by. The leaky shower was fixed the same day. The locati ... " More

By a verified traveller on Thu 06 Sep 2018

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Hotel Description

At Crystal Garden Resort & Restaurant you'll be 1.7 km (1.1 mi) from Centenary Lakes Botanic Gardens and 2.6 km (1.6 mi) from Mount Whitfield Conservation Park. Highlights at this hotel include a restaurant, an outdoor swimming pool and free buffet breakfast.

Free WiFi, balconies or patios and sitting areas are featured in all 20 rooms. Flat-screen TVs, fridges and ceiling fans are also available.

At the hotel's own bar/lounge, you can stop for a drink. Enjoy the fitness centre and spa tub. Additionally, you'll find free WiFi in public areas and laundry facilities. Each morning free breakfast is served. There's also free self parking, along with the convenience of a free airport shuttle.

This 3.5-star Cairns North hotel is 2.6 km (1.6 mi) from Cairns Esplanade and 2.8 km (1.7 mi) from Cairns Central Shopping Centre.

Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
AU$105 per night

Triple Room with Multiple Beds

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Basic Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Room

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Triple Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Crystal Garden Resort & Restaurant ratings based on 18 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Crystal Garden Resort & Restaurant

Everyone (16) Family (1)
5 out of 5

Posted by on 19 Jun. 2019

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4 out of 5

Posted by on 14 Jun. 2019

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4 out of 5

Posted by on 28 May 2019

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4 out of 5
Staff were very helpful. Close to everything, easy to find.

Posted by on 24 Apr. 2019

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4 out of 5
Good distance to airport close to town as well not far from shops

Posted by on 16 Mar. 2019

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2 out of 5
It's cheap and close to the airport, so looks great for those like myself transiting through Cairns unexpectedly caught out by connecting flights not connecting. Rooms are good quality and clean for the price, but it's clearly a motel and not a resort. Be aware that reception supposedly doesn't open until 9am and there doesn't seem to be any way to check out before then. My check-out method was handing my keys off to a staff member at 9:10am as reception was still closed. Also note the airport transfers don't start until after the check-out time of 10am, so be prepared to grab a taxi. Checking in the staff were helpful and friendly, but it was heavily raining. The restaurant (which closes at 7pm) had large tables inside, and small tables outside but flooded with chair cushions soaked through. When I came in they told me to "sit anywhere" and then asked me to move from one table to another of the same size right next to the kitchen to "make space". Breakfast was a let-down. They'd advertised a buffet breakfast, but on arriving I was told they were doing "cook to order" due to the low number of guests. They presented me with a list of choices, and only one of my choices were available when I ordered. I ended up with half a sausage, a spoonful of scrambled egg, and a few potato gems/tater tots. Cereal and a toasting machine were also available, but my toast was taken twice, once by staff. Not recommended if you want the restaurant or if under time pressure, otherwise OK.

Posted by on 3 Feb. 2019

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4 out of 5
Little bit far from city center, but you can walk or use shuttle bus. The hotel has a nice restaurant serves reasonable price Chinese (Taiwanese) food. Staffs are friendly and helpful.

Posted by on 1 Jan. 2019

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2 out of 5
Dirty room. Dirty curtains. The rooms need to be cleaned properly. You can clearly see the greasy dirt on the curtains

Posted by on 30 Sep. 2018

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2 out of 5
Basic motel. Very run down condition.if you have expectations of anything more than a backpacker style accommodation you’ll be disappointed. Photos on Wotfif are very deceiving.

Posted by , from Sydney on 12 Sep. 2018

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3 out of 5
Perfectly adequate. Nothing special. Breakfast adequate but disorganised.

Posted by , from Townsville, Queensland on 9 Sep. 2018

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About the Crystal Garden Resort & Restaurant

Location 18-24 James Street, Cairns North, QLD 4870

Property Features

Crystal Garden Resort & Restaurant offers its guests an outdoor pool, a spa tub, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi. The business-friendly Crystal Garden Resort & Restaurant also features tour or ticket assistance, concierge services, and laundry facilities. A roundtrip airport shuttle (available on request) and An area shuttle are free. Self parking is free.

  • 20 guestrooms or units
  • Buffet breakfast (free)
  • Dining venue
  • Bar or lounge
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Lift

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cairns, QLD (CNS-Cairns Intl.) (4.8 km / 3 mi)
  • Train station: Cairns Station (3 km / 1.9 mi)
  • Property shuttles: Free airport shuttle and area shuttle
  • Parking: Free self parking

Room Amenities

Crystal Garden Resort & Restaurant offers 20 forms of air-conditioned accommodation with a hairdryer and an iron/ironing board. Rooms open to balconies or patios. This accommodation offers separate sitting areas and includes desks. Flat-screen televisions are featured in guestrooms. Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

  • Private balcony or patio
  • Sitting area
  • Flat-screen television
  • Fridge
  • Electric kettle
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served a free buffet breakfast daily from 7 AM to 9 AM.

On-site venue – This restaurant specialises in Chinese cuisine and serves breakfast and dinner.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness centre.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 8 PM
  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open daily from 9 AM - 8 PM.

Airport shuttle service is available on request from 10 AM to 6 PM. Fees may apply. Contact the property in advance to make arrangements.

The front desk at this property is open daily from 9 AM - 8 PM.

Airport shuttle service is offered on request from 10 AM to 6 PM. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • Only service animals are allowed
  • Union Pay

Hotel Names

You should know

  • Crystal Garden Resort & Restaurant offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.