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3.7 out of 5

"The property is dated and poorly maintained - all taps difficult to turn on/off and leaked badly, hand towel ring repaired with electrical tape, holes ... " More

By a verified traveller on Sat 23 Jul 2022

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Hotel Description

At Crystal Garden Resort & Restaurant you'll be 2.6 km (1.6 mi) from Cairns Esplanade and 2.8 km (1.7 mi) from Cairns Central Shopping Centre. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free self parking.

This business-friendly hotel offers free WiFi in public areas, a fitness center, and a terrace. Other amenities include laundry facilities, a garden, and tour/ticket assistance. There's also the convenience of a free airport shuttle.

Sights within a 20-minute walk of this 3.5-star Cairns North hotel include Cairns Esplanade Charles Street Parkland and Cairns Base Hospital.

Basic Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$210* Per night/room 21 Aug. - 22 Aug.

Triple Room with Multiple Beds

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Basic Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Basic Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Room

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Triple Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Crystal Garden Resort & Restaurant ratings based on 31 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Crystal Garden Resort & Restaurant

Everyone (20) Couples (4) Family (3)
3 out of 5
The property is dated and poorly maintained - all taps difficult to turn on/off and leaked badly, hand towel ring repaired with electrical tape, holes next to toilet paper rolled filled with blutac. The room was not serviced during our 3 night stay.

Posted by on 23 Jul. 2022

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3 out of 5
Bed was very comfortable, shower was great. Cheap nights accommodation. Property was run down & dirty. Booked airport transfers 2 weeks before our stay, refused to take us to the airport when we were leaving so had to catch a cab.

Posted by on 3 Jul. 2022

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3 out of 5
The whole area was dirty and unkempt. In need of cleaning and maintenance.

Posted by on 28 May 2022

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2 out of 5
Overall I felt dissatisfied, the photos advertising the hotel don’t quite match what I saw. A lot of road noise as it’s near a rail crossing. Staff were friendly but were hard to understand. Room overall needed a good clean but sheets and bed were good. Nice and close to the airport.

Posted by on 20 Apr. 2022

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4 out of 5
The room was satisfactory for our stay lack of a table and chairs made sitting on bed a bit un comfortable overall it was good

Posted by on 20 Apr. 2022

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4 out of 5
Friendly

Posted by on 10 Jul. 2021

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5 out of 5
Location

Posted by on 28 Apr. 2021

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Comment from Hotel Management

19 May 2021 by Crystal Garden Customer Service

Thanks Your feedback See you next time .

3 out of 5
It was simple accomodation for a night's stay, close to the airport for travelling the next day.

Posted by on 16 Apr. 2021

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Comment from Hotel Management

21 Apr. 2021 by Crystal Garden Customer Service

Dear Thanks your feedback

5 out of 5
Lovely and clean, great swimming pool. The free shuttle was excellent. Would recommend giving the restaurant a try for dinner, was delicious!

Posted by , from Tasmania on 29 Nov. 2019

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Comment from Hotel Management

8 Dec. 2019 by anita

Hi thank you so much for your support. Looking forward to seeing you again

4 out of 5
Reasonable price. Clean basic room. Chinese - oriented restaurant.

Posted by on 15 Sep. 2019

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Comment from Hotel Management

5 Oct. 2019 by Anita

Thank you so much for your comments. Have a good day!

About the Crystal Garden Resort & Restaurant

Location 18-24 James Street, Cairns North, QLD 4870

Property Features

There's a restaurant on site. Public spaces have free WiFi. Crystal Garden Resort & Restaurant offers its guests an outdoor pool and a fitness center. A roundtrip airport shuttle (available on request) and an area shuttle are free. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Crystal Garden Resort & Restaurant. Self parking is free. This 3.5-star Cairns hotel is smoke free.

  • 20 guestrooms or units
  • Self-service laundry
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • No smoking on site
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Cairns Station (3 km / 1.9 mi)
  • Property shuttles: Free airport shuttle and area shuttle
  • Parking: Free self parking

Room Amenities

Crystal Garden Resort & Restaurant offers 20 air-conditioned accommodations, which are accessible via exterior corridors and feature hair dryers and irons/ironing boards. Accommodations offer separate sitting areas and include desks. Flat-screen televisions are featured in guestrooms. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided on request.

  • Sitting area
  • Flat-screen television
  • Refrigerator
  • Electric kettle
  • Shower
  • Housekeeping (on request)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Free tea bags/instant coffee
  • Wardrobe or closet

Food & Drink

Crystal Garden Resort & Restaurant has a restaurant on site.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open during the following times:

  • Monday - Friday: 10:00 AM - 4:30 PM
  • Saturday - Sunday: 10:00 AM - 2:00 PM
Guests will receive lockbox information.

Crystal Garden Resort & Restaurant offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. This property's front desk is open during the following times:

  • Monday - Friday: 10:00 AM - 4:30 PM
  • Saturday - Sunday: 10:00 AM - 2:00 PM
Guests will receive lockbox information.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Union Pay, and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place and guests are provided with hand sanitizer. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 72 hours between bookings, and can be accessed from outside the building via exterior corridors.

  • No rollaway/extra beds available
  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 72 hours
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crystal Garden Resort Cairns North
  • Crystal Garden Resort
  • Crystal Garden Cairns North
  • Crystal & Restaurant Cairns
  • Crystal Garden Resort & Restaurant Hotel
  • Crystal Garden Resort & Restaurant Cairns North
  • Crystal Garden Resort & Restaurant Hotel Cairns North

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.