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3.8 out of 5

"It was simple accomodation for a night's stay, close to the airport for travelling the next day. " More

By a verified traveller on Fri 16 Apr 2021

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Hotel Description

At Crystal Garden Resort & Restaurant you'll be 2.6 km (1.6 mi) from Cairns Esplanade and 2.8 km (1.7 mi) from Cairns Central Shopping Centre. Highlights at this hotel include a restaurant, free self parking, and a free airport shuttle.

All 20 rooms feature free WiFi, sitting areas, and flat-screen TVs. Refrigerators, ceiling fans, and hair dryers are also available.

The restaurant, Lunch&Dinner, serves Chinese cuisine and is open for brunch and dinner. Enjoy the fitness center, spa tub, and seasonal outdoor swimming pool. Other amenities include free WiFi in public areas and laundry facilities. There's also the convenience of a free area shuttle.

With a stay at this 3.5-star Cairns North hotel, you'll be 3.2 km (2 mi) from Cairns Marlin Marina and 3.4 km (2.1 mi) from Reef Fleet Terminal.

Basic Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
AU$86* Per night/room 5 Jun. - 6 Jun.

Triple Room with Multiple Beds

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Basic Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Basic Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Room

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Triple Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Crystal Garden Resort & Restaurant ratings based on 25 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Crystal Garden Resort & Restaurant

Everyone (18) Couples (1) Family (3)
5 out of 5
Location

Posted by on 28 Apr. 2021

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3 out of 5
It was simple accomodation for a night's stay, close to the airport for travelling the next day.

Posted by on 16 Apr. 2021

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Comment from Hotel Management

21 Apr. 2021 by Crystal Garden Customer Service

Dear Thanks your feedback

5 out of 5
Lovely and clean, great swimming pool. The free shuttle was excellent. Would recommend giving the restaurant a try for dinner, was delicious!

Posted by , from Tasmania on 29 Nov. 2019

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Comment from Hotel Management

8 Dec. 2019 by anita

Hi thank you so much for your support. Looking forward to seeing you again

4 out of 5
Reasonable price. Clean basic room. Chinese - oriented restaurant.

Posted by on 15 Sep. 2019

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Comment from Hotel Management

5 Oct. 2019 by Anita

Thank you so much for your comments. Have a good day!

4 out of 5
My stay was very pleasant and I have no issues. Staff were very polite and accommodating. The hotel is near a train line. Only heard one train pass by during my stay and it was hardly noticeable.

Posted by on 7 Sep. 2019

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Comment from Hotel Management

5 Oct. 2019 by Ainta

Good day! Nice to hear you have a pleasant stay here! Looking forward to seeing you again. Have a great day!

5 out of 5
Loved my stay. Great breakfast, pool is clean and lovely the staff are amazing. My second year in a row and i will be back.

Posted by on 27 Aug. 2019

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Comment from Hotel Management

5 Oct. 2019 by Anita

HI thank you so much for your comments. We are looking forward to seeing you next year as well.

4 out of 5

Posted by on 31 Jul. 2019

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5 out of 5

Posted by on 19 Jun. 2019

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4 out of 5

Posted by on 14 Jun. 2019

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4 out of 5

Posted by on 28 May 2019

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About the Crystal Garden Resort & Restaurant

Location 18-24 James Street, Cairns North, QLD 4870

Property Features

There's a restaurant on site. Public spaces have free WiFi. Crystal Garden Resort & Restaurant offers its guests a seasonal outdoor pool, a spa tub, and a fitness center. A roundtrip airport shuttle (available on request) and an area shuttle are free. The business-friendly Crystal Garden Resort & Restaurant also features tour/ticket assistance, a garden, and laundry facilities. Self parking is free. This 3.5-star Cairns hotel is smoke free.

  • 20 guestrooms or units
  • Dining venue
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Garden
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cairns Intl. Airport (CNS) (4.8 km / 3 mi)
  • Train station: Cairns Station (3 km / 1.9 mi)
  • Property shuttles: Free airport shuttle and area shuttle
  • Parking: Free self parking

Room Amenities

Crystal Garden Resort & Restaurant offers 20 air-conditioned accommodations, which are accessible via exterior corridors and feature hair dryers and irons/ironing boards. Accommodations offer separate sitting areas and include desks. Flat-screen televisions are featured in guestrooms. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

  • Sitting area
  • Flat-screen television
  • Refrigerator
  • Electric kettle
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Free tea bags/instant coffee
  • Wardrobe or closet

Food & Drink

Lunch&Dinner - This restaurant specializes in Chinese cuisine and serves brunch and dinner. Reservations are required.

Nearby Activities

A seasonal outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 8 PM

Special check-in instructions:

The front desk is open daily from 9 AM - 8 PM. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 9 AM - 8 PM.
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Guests are provided with hand sanitizer. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 72 hours between bookings, and can be accessed from outside the building via exterior corridors.

  • No rollaway/extra beds available
  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 72 hours
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crystal Garden Resort Cairns North
  • Crystal Garden Resort
  • Crystal Garden Cairns North
  • Crystal & Restaurant Cairns
  • Crystal Garden Resort & Restaurant Hotel
  • Crystal Garden Resort & Restaurant Cairns North
  • Crystal Garden Resort & Restaurant Hotel Cairns North

You should know

  • Crystal Garden Resort & Restaurant offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • The seasonal pool will open in July and close in December.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.