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"There was still soap scrum in the shower and in the sink do it wasn’t cleaned properly. Have strayed there before and it was great . Maybe different s ... " More

By a verified traveller on Sat 20 Mar 2021

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Hotel Description

At Cairns City Sheridan you'll be within just a 15-minute stroll of popular places like Cairns Esplanade and Cairns Central Shopping Centre. Highlights at this hotel include 2 outdoor swimming pools, free self parking, and a poolside bar.

You can enjoy free WiFi, flat-screen TVs, and irons/ironing boards, featured in all 31 rooms. Microwaves, minibars, and desks are also available.

Sheridan Lounge Bar is open for breakfast. The hotel's own lounge bar is a nice place to enjoy a drink. Additionally, you'll find free WiFi in public areas and laundry facilities. There's also RV/bus/truck parking, along with the convenience of car rentals on site.

Within a 30-minute walk of this 3-star Cairns hotel, attractions include Cairns Convention Centre and Cairns Marlin Marina.

Room, 1 Queen Bed, Balcony

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$96* Per night/room 5 Jul. - 6 Jul.

Family Room, Balcony

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Twin Room, Balcony

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Apartment, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Suite, 1 Queen Bed, Jetted Tub

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Apartment, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Cairns City Sheridan ratings based on 318 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Cairns City Sheridan

Everyone (202) Couples (44) Business (1) Family (61) Other (1)
2 out of 5
Offers checkin until 11.30pm

Posted by on 15 May 2021

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3 out of 5
There was still soap scrum in the shower and in the sink do it wasn’t cleaned properly. Have strayed there before and it was great . Maybe different staff

Posted by on 20 Mar. 2021

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5 out of 5
Close to everything walking distance to everything, free wifi, good value for money.

Posted by , from cairns qld on 21 Oct. 2020

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Comment from Hotel Management

22 Oct. 2020 by CitySher

Thank you for staying with us and for your feedback! We hope to see you again soon :)

4 out of 5
Good location and style I like the balkoney view..

Posted by on 18 Jul. 2020

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3 out of 5
Liked that it was close to the Esplanade. The room was dirty, the sliding door did not close properly.

Posted by on 9 Mar. 2020

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Comment from Hotel Management

31 Mar. 2020 by st

Thank you for your review. These issues have been rectified.

5 out of 5

Posted by on 23 Feb. 2020

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Comment from Hotel Management

31 Mar. 2020 by st

Thank you for your review. See you again soon.

3 out of 5
The location of the property was great. Not as clean as the pictures indicate so mildly disappointing on that front, but I guess you get what you pay for.

Posted by on 18 Feb. 2020

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Comment from Hotel Management

31 Mar. 2020 by st

Thank you for your review.

3 out of 5
Location Good for a night stay if you are not fussed Close to most of the place

Posted by , from T on 17 Feb. 2020

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Comment from Hotel Management

18 Feb. 2020 by st

Thank you for taking the time to write a review.

4 out of 5
Central to everything. Very happy with room and amenities

Posted by on 12 Feb. 2020

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Comment from Hotel Management

12 Feb. 2020 by st

Thank you, Dan, for your great review. See you again soon.

2 out of 5
This is not the Sheraton...far from it! We made a big mistake booking here

Posted by , from Brisbane on 9 Feb. 2020

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Comment from Hotel Management

11 Feb. 2020 by st

Yes we are the Cairns City Sheridan, as in the street name for Cairns.

Property Features

Cairns City Sheridan offers its guests 2 outdoor swimming pools. A computer station is on site and WiFi is free in public spaces. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Cairns City Sheridan. Self parking is free. This 3-star Cairns hotel is smoke free.

  • 31 guestrooms or units
  • 3 levels
  • 2 buildings
  • Built in 1990
  • Bar by the pool
  • Bar or lounge
  • Poolside lounge chairs
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • Computer for guest use
  • Television in lobby
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Free WiFi
  • Laundry facilities
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: Cairns Intl. Airport (CNS) (5.7 km / 3.6 mi)
  • Train station: Cairns Station (1.5 km / 1 mi)
  • Parking: Free self parking

Room Amenities

Cairns City Sheridan offers 31 air-conditioned accommodations with minibars and irons/ironing boards. Flat-screen televisions are featured in guestrooms. Bathrooms include showers and complimentary toiletries. This Cairns hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

  • Minibar
  • Flat-screen television
  • Microwave
  • Kitchenware
  • Shower
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Wheelchair accessible
  • Free tea bags/instant coffee

Food & Drink

Sheridan Lounge Bar - This poolside bar serves breakfast only.

Nearby Activities

2 outdoor swimming pools are on site.

Children under 18 years old are not allowed in the swimming pool without adult supervision.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:30 PM

Special check-in instructions:

The front desk is open daily from 9:00 AM - 8:00 PM. Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and key retrieval information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests arriving outside of regular check-in hours can use the exterior telephone for check-in assistance.

The front desk at this property is open daily from 9:00 AM - 8:00 PM.
Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information and key retrieval information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 20.0 per day.
  • Cribs (infant beds) are available for AUD 5.0 per day.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

  • No lifts
  • One child stays free
  • Debit cards
  • Guests will receive an email with special check-in instructions
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 5.0 per day
  • Rollaway bed fee: AUD 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western City Sheridan
  • Best Western City Sheridan Cairns
  • Best Western City Sheridan Hotel
  • Best Western City Sheridan Hotel Cairns
  • Cairns City Sheridan Hotel
  • Cairns City Sheridan
  • Cairns City Sheridan Hotel
  • Cairns City Sheridan Cairns
  • Cairns City Sheridan Hotel Cairns

You should know

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.