4.3 out of 5

"Had a nice stay, nil issues, great view of the river. I would stay here again. " More

By a verified traveller on Sun 11 Mar 2018

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Hotel Description

Park Regis North Quay places you in the center of Brisbane, within just a 15-minute stroll of popular places like Suncorp Stadium and Queen Street Mall. Highlights at this hotel include a restaurant and an outdoor swimming pool.

All 70 rooms feature free WiFi, TVs, and coffee/tea makers. Minibars provide refreshments, and in-room dining is easy with amenities like fridges and room service. Additionally, hairdryers, irons/ironing boards, and desks are available.

This business-friendly hotel offers free WiFi in public areas, a fitness centre, and has a 24-hour front desk. Other amenities include laundry facilities, barbecue grills, and dry cleaning/laundry services. There's also the convenience of self parking.

Within a 30-minute walk of this 3.5-star Brisbane Central Business District hotel, attractions include Roma Street Parkland and Brisbane Convention and Exhibition Centre.

Park Regis North Quay ratings based on 993 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0
2 out of 5

Air conditioner very noisy

Please note this is not said spiteful it’s to help make the place more appealing carpet in my room needs replacing repaint the room have mordern air conditioning shower replacement and difinately replacement of the settee fridge door was filthy toilet paper was so cheap it fell apart before use you can do better you in best location

Posted by on 18 Mar 2018

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Comment from Hotel Management

20 Mar 2018 by April

Dear Guest, We would like to thank you for taking the time to review our hotel, we appreciate your feedback, as this assists us in setting benchmarks to improve our product & meet your expectations each & every time you stay with us. We have taken your review into account. Yes our maintenance team are in the process of updating our hotel rooms. We do apologise that we did not meet your expectation on this occasion. Hope to have you stay with us again in the near future. Kind Regards, April Blyth Duty Manager

2 out of 5

Fantastic view of the City and River

The worst bed and pillows. A very restless night sleep. The staff were friendly. Car park $30 for the night.

Posted by , from Brisbane, Queensland on 12 Mar 2018

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Comment from Hotel Management

15 Mar 2018 by April Blyth

Dear Narelle, Thank you for taking the time to review our hotel. We are disappointed your concerns regarding the bed and the pillows and that you had a very restless night sleep. Not all our beds are like that, we are in the process of getting new beds for our rooms. When providing a service or product we do always aim to deliver a high level of satisfaction & do apologise that your expectations were not met on this occasion. The car parking is $30 per night, this is a standard price for most hotels in the city. we have checked other hotels and $30 is a fair price We certainly look to welcoming you back again at Park Regis North Quay so you can experience our usual high standard of product Stay Well, April Blyth Duty Manager

5 out of 5

Will stay again

Had a nice stay, nil issues, great view of the river. I would stay here again.

Posted by on 11 Mar 2018

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Comment from Hotel Management

12 Mar 2018 by RK

Dear guest, Thank you for choosing to stay with us at the Park Regis North Quay hotel, and for the nice review. It is great for me to see your stay was satisfactory and you enjoyed the view the of the Brisbane River. It was our pleasure to have you stayed with us and we certainly look forward to welcoming you back. Stay Well, Robert Kim Duty Manager

3 out of 5

Bigger not always better

Spacious suite but generally down at heel, in dire need of a facelift especially the carpet which was filthy.

Posted by , from melbourne on 1 Mar 2018

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Comment from Hotel Management

4 Mar 2018 by Park Regis North Quay

Dear jim, Thank you for choosing Park Regis North Quay and for the time to share your review with us. I apologise that some aspects of our hotel did not meet your expectations. Please rest assured that we are contentiously working to upgrade our rooms and hotel facilities in order to provide better customer experiences. I hope you will give us another opportunity to accommodate you in much improved hotel next time you may stay again. We look forward to welcoming you back. Stay Well, Robert Kim Duty Manager

4 out of 5

An oldie but a Goldie

the motel was easy to access from the street and check in was quick and painless. The parking spaces are a little tight and cost extra but better than walking with bags from a separate car park The room was little dated and had a slight fresh paint small but was roomy and comfortable. The bed was two pushed together with a mattress on top and was OK,should put some full size beds in the rooms.

Posted by on 1 Mar 2018

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Comment from Hotel Management

4 Mar 2018 by Park Regis North Quay

Dear guests, Thank you very much for your stay at Park Regis North Quay hotel and your candid review on your recent stay. We truly value our customer reviews and your feedback is also greatly appreciated. I am very glad it was enjoyable stay with the overall service and the room. Your suggestion will be taken on board for consideration and we will continuously look at better ways to improve our services. We look forward to welcoming you back. Stay Well, Robert Kim Duty Manager

3 out of 5

Great location

Disappointed the restaurant and bar are not open, only for breakfast. Especially when it is raining and not practical to walk anywhere to get food or a drink. There is no room service either. I think this would make a huge difference if they catered, this hotel is in a great location if you plan on going to Suncorp stadium. Staff were very helpful. We had to wait an extra hour to check in as well, a lot of rooms had not been cleaned by the checkin time of 2pm. Maybe they need to employ more cleaners.

Posted by on 25 Feb 2018

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Comment from Hotel Management

6 Mar 2018 by Park Regis North Quay

Dear guest, Thank you very much for your valuable time to share your review on your recent stay at Park Regis North Quay hotel. I deeply apologise for the inconvenience caused by our service availability and for delayed check in. I understand it could have been much pleasant stay for you if it was not for those issues. Our reception staff are happy to make some great suggestions for nearby restaurants within walking distance. I will continuously monitor and work with our housekeeping team to ensure our check in service standard is met at all times. We look forward to welcoming you back. Stay Well, Robert Kim Duty Manager

5 out of 5

Great City Hotel

Pros: Location and the bed and pillows
Cons: There was no shower gel, it was empty.
Location: Short stroll to Southbank, to QPAC for shows
Great location, especially to walk to QPAC for shows. The bed was extremely comfortable with amazing pillows. Very clean. The only downside is you have to pay $30 a night for car parking.

Posted by , from Brisbane on 3 Feb 2018

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Comment from Hotel Management

9 Feb 2018 by Park Regis North Quay

Dear Sharyn, Thank you for your recent stay with us and provided the feedback. I am very glad to see you were happy with the room features and location which made your stay comfortable. The housekeeping staff checks every room amenity to ensure a quality stay for our guests. I apologise for this time and I have shared your comment with the team to pay more attention on their daily duty. We look forward to your next visit to Park Regis hotels. Stay Well, Robert Kim Duty Manager

5 out of 5
Awesome room looking down the Brisbane River 21st level staff were great

Posted by on 22 Jan 2018

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Comment from Hotel Management

22 Jan 2018 by Park Regis North Quay

Dear guest, Thank you very much for choosing Park Regis North Quay and sharing your nice review with us. We are thrilled to hear you enjoyed your stay with the view and staff service. It is always great to see happy guests and it is also encouraging and motivating for all of us to provide better service. We look forward to welcoming you back soon. Stay Well, Robert Kim Duty Manager

5 out of 5

Brilliant location.

Brilliant location with views over the Brisbane River. Staff are friendly and helpful.

Posted by on 16 Jan 2018

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Comment from Hotel Management

17 Jan 2018 by April

Dear Mr/Ms Traveler, Thank you for taking the time to review our hotel. What a pleasure it was to read your comments! The service you experienced is exactly what we aim to deliver, along with good value & a quality comfortable product. It is times like these that myself & my team can truly feel like we succeeded in achieving our goals of satisfying our guests expectations which is such a reward! We certainly look forward to welcoming you back at here at the Park Regis North Quay Stay Well, April Blyth Duty Manager

3 out of 5

Surprise parking charges

Overall the experience was nice for a one night trip but I could have done without the surprise parking charge at check in. When paying over $100 for a room for one night you don’t expect to be charged $30 to park your car for one night. Also the king bed advertised was just two king singles pushed together into one bed which disturbed my sleep during the night more than once. Overall my stay was ok but I probably won’t stay here again and will just find a hotel that provides free parking.

Posted by , from Sunshine Coast, Australia on 15 Jan 2018

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Comment from Hotel Management

17 Jan 2018 by Robert

Dear Conor, Thank you for your valuable time to share your feedback with us on your recent stay. I apologise for the shortfalls on our services to you. Due to the location of our hotel unfortunately parking fee is inevitable however we are monitoring parking rates of other hotels around the same area to keep the rate as low as possible for our guests. I have also addressed the issue regarding the bed to the housekeeping team for review and future improvement. I hope you will give us another opportunity to turn your experience around next time. If we could be of further assistance please do not hesitate to contact us. Kind Regards Robert Kim Duty Manager

About the Park Regis North Quay

Location 293 North Quay, Brisbane, QLD 4000

Renovations + Closures

The following facilities are closed seasonally every year. They will be closed from 01 ??? until 01 May:

  • Dining venue

Property Features

There's a restaurant on site. Public spaces have free WiFi. Park Regis North Quay offers its guests an outdoor pool and a fitness centre. The business-friendly Park Regis North Quay also features a BBQ, on-site laundry facilities, and dry cleaning/laundry services. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3.5-star Brisbane hotel is smoke free.

  • 70 guestrooms or units
  • 24 levels
  • 5 conference rooms
  • Dining venue
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • BBQ grill(s)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Brisbane, QLD (BNE) (18.8 km / 11.7 mi)
  • Train station: Brisbane Roma Street Station (1.2 km / 0.7 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Park Regis North Quay offers 70 forms of air-conditioned accommodation with a hairdryer and an iron/ironing board. Guests can surf the web using complimentary wireless Internet access. Fridges, coffee/tea makers and minibars are provided. Bathrooms include a shower. Cots/infant beds (surcharge) and Rollaway/extra beds (surcharge) are also available. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (limited hours)
  • Television
  • Fridge
  • Coffee maker
  • Shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7 AM to 9:30 AM and at the weekend from 7 AM to 10 AM.

Park Regis North Quay has a restaurant on-site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 65 per night.
  • Cribs (infant beds) are available for AUD 30 per day.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD200.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD24.00 for adults and AUD16.00 for children (approximately)
  • Self-parking fee: AUD30.00 per day
  • Crib (infant bed) fee: AUD30 per day
  • Rollaway bed fee: AUD65 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Park Regis North Quay Hotel Brisbane
  • Park Regis North Quay Hotel
  • Park Regis North Quay Brisbane
  • Park Regis North Quay
  • Hotel Park Regis North Quay

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Promotions

250 MB of Free WiFi Per day

Book a stay in any room and rate category and receive 250 MB of free WiFi per day.

Full details at check-in. Surcharges apply for additional WiFi access. Offer subject to availability. Restrictions may apply.