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3.8 out of 5

"The room was clean and modern. It was small, but that was known, however, the bathroom is crazy small - in fact, the toilet was pretty much unusable ... " More

By a verified traveller on Thu 10 Sep 2020

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Hotel Description

A luxury stay in the heart of Auckland awaits you at VR Queen Street - Hotel & Suites. Within steps you'll find Queen Street Shopping District and Aotea Centre within a 10-minute stroll. Highlights at this hotel include in-room free WiFi and LCD TVs.

All 80 rooms feature iPod docks, digital TV, and coffee/tea makers. Refrigerators, microwaves, and room service make in-room dining convenient, and minibars provide refreshments. Nice touches to enhance your stay include free toiletries, while pillowtop beds and premium bedding invite a good night's rest. Additionally, hair dryers, phones, and desks are available.

This business-friendly hotel offers free WiFi in public areas, a 24-hour front desk, and childcare. Other amenities include laundry facilities, dry cleaning/laundry services, and tour/ticket assistance. Buffet breakfast is available daily between 7:00 AM and 9:30 AM. There's also the convenience of self parking.

Attractions within a 15-minute walk of this 4.5-star Newton hotel include Sky Tower and University of Auckland.

Deluxe King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$86* Per night/room 25 Oct. - 26 Oct.

Two Bedroom Suite

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

One Bedroom Suite

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Premier King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Compact Single Room (1 x Single Bed)

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

VR Queen Street - Hotel & Suites ratings based on 219 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for VR Queen Street - Hotel & Suites

Everyone (167) Couples (23) Business (3) Family (18)
5 out of 5

Posted by on 15 Sep. 2020

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Comment from Hotel Management

18 Sep. 2020 by Manager

Dear Valued Guest, Thank you for taking the time to share your experience. We are very glad to hear that you had a very positive experience! We pride ourselves on our friendly and efficient staff, so it is wonderful to hear that they assisted in making your stay even more enjoyable. Please stay in touch with us and we look forward to welcoming you again in the near future! Warm regards,

5 out of 5

Posted by on 13 Sep. 2020

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Comment from Hotel Management

18 Sep. 2020 by Manager

Dear Valued Guest, Thank you for taking the time to share your experience. We are very glad to hear that you had a very positive experience! We pride ourselves on our friendly and efficient staff, so it is wonderful to hear that they assisted in making your stay even more enjoyable. Please stay in touch with us and we look forward to welcoming you again in the near future! Warm regards,

4 out of 5
The room was clean and modern. It was small, but that was known, however, the bathroom is crazy small - in fact, the toilet was pretty much unusable for anyone over about 6ft. Service was good, and the price was extremely competitive.

Posted by , from Wellington on 10 Sep. 2020

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Comment from Hotel Management

11 Sep. 2020 by Manager

Dear Valued Guest, Thank you for taking the time to share your experience. We are very glad to hear that you had a very positive experience! We pride ourselves on our friendly and efficient staff, so it is wonderful to hear that they assisted in making your stay even more enjoyable. Please stay in touch with us and we look forward to welcoming you again in the near future! Warm regards, Manager

4 out of 5
Good location. Clean. Nice showers. Air con works.

Posted by on 31 Jul. 2020

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Comment from Hotel Management

2 Aug. 2020 by Front Office Team

Dear Valued Guest, Greetings from VR Queen Street hotel! We would like to thank you for your good feedback. We hope to see you again soon. Thank you. Kind regards,

2 out of 5
We were firstly given the room key to an occupied room. We were then 'upgraded' to a one-bedroom apartment. Shower was mouldy, Towel was not clean, Fridge did not work. Definitely does not look like the photos. If we had of not been in a rush to get ready and get to our function we would have left and found somewhere else to stay. over all very disappointing for a nice night away.

Posted by , from Rotorua on 22 Jun. 2020

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Comment from Hotel Management

24 Jun. 2020 by Front Office Team

Dear Nicole, Greetings from Ascotia Off Queen! We are very sorry to hear that. We have already addressed your issues to the concerned Department Heads for the proper action. Rest assured that all of these will be taking care of.Once again, we are very sorry about to hear your experience with us. Thank you. Kind regards, Front Office Team

5 out of 5
Loved being right in Queen Street , but there was no noise in the hotel so slept well

Posted by on 19 Mar. 2020

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Comment from Hotel Management

22 Mar. 2020 by Manager

Dear Valued Guest, Thank you for taking the time to share your experience. We are very glad to hear that you had a very positive experience! We pride ourselves on our friendly and efficient staff, so it is wonderful to hear that they assisted in making your stay even more enjoyable. Please stay in touch with us and we look forward to welcoming you again in the near future! Warm regards, Manager

4 out of 5

Posted by on 4 Mar. 2020

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Comment from Hotel Management

7 Mar. 2020 by Manager

Dear Valued Guest, Thank you for taking the time to share your experience. We are very glad to hear that you had a very positive experience! We pride ourselves on our friendly and efficient staff, so it is wonderful to hear that they assisted in making your stay even more enjoyable. Please stay in touch with us and we look forward to welcoming you again in the near future! Warm regards, Manager

5 out of 5
Was a nice clean place with good service and a good area

Posted by on 3 Mar. 2020

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Comment from Hotel Management

7 Mar. 2020 by Manager

Dear Valued Guest, Thank you for taking the time to share your experience. We are very glad to hear that you had a very positive experience! We pride ourselves on our friendly and efficient staff, so it is wonderful to hear that they assisted in making your stay even more enjoyable. Please stay in touch with us and we look forward to welcoming you again in the near future! Warm regards, Manager

4 out of 5
Good location near Airport bus stops.Suite was clean and tidy. Downsides were that it had an iron but no ironing board, cooktop but no pots and pans, tv but no tv remote which all seemed rather strange

Posted by on 3 Mar. 2020

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Comment from Hotel Management

7 Mar. 2020 by Manager

Dear Valued Guest, Thank you for taking the time to share your experience. We are very glad to hear that you had a very positive experience! We pride ourselves on our friendly and efficient staff, so it is wonderful to hear that they assisted in making your stay even more enjoyable. Please stay in touch with us and we look forward to welcoming you again in the near future! Warm regards, Manager

4 out of 5

Posted by on 1 Mar. 2020

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Comment from Hotel Management

7 Mar. 2020 by Manager

Dear Valued Guest, Thank you for taking the time to share your experience. We are very glad to hear that you had a very positive experience! We pride ourselves on our friendly and efficient staff, so it is wonderful to hear that they assisted in making your stay even more enjoyable. Please stay in touch with us and we look forward to welcoming you again in the near future! Warm regards, Manager

About the VR Queen Street - Hotel & Suites

Location 401 Queen Street, Auckland, 1010

Property Features

VR Queen Street - Hotel & Suites offers its guests tour/ticket assistance, multilingual staff, and laundry facilities. Public spaces have free WiFi. The luxury VR Queen Street - Hotel & Suites also features dry cleaning/laundry services, room service (during limited hours), and a safe deposit box at the front desk. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 4.5-star Auckland hotel.

  • 1 building
  • 80 guestrooms or units
  • 8 levels
  • Built in 2014
  • Childcare (surcharge)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Television in lobby
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Auckland Intl. Airport (AKL) (27.1 km / 16.8 mi)
  • Train station: Auckland Mt Eden Station (1.8 km / 1.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

VR Queen Street - Hotel & Suites offers 80 accommodations with iPod docking stations and minibars. Pillowtop beds feature premium bedding. 32-inch LCD televisions come with digital channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers. This Auckland hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Pillowtop beds
  • Minibar
  • IPod dock
  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 9:30 AM.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 30.0 per night.
  • Cribs (infant beds) are available for NZD 30.0 per stay.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.Contactless check-out is available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: NZD 250 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: NZD 28 for adults and NZD 14 for children (approximately)
  • Self parking fee: NZD 35 per night
  • Late check-out fee: NZD 25 (subject to availability)
  • Crib (infant bed) fee: NZD 30.0 per stay
  • Rollaway bed fee: NZD 30.0 per night
  • Credit card charges are subject to a surcharge of 2.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • VR Queen Street Limited
  • VR Queen Street Limited Auckland
  • VR Queen Street Hotel Auckland
  • VR Queen Street Hotel
  • VR Queen Street Auckland
  • VR Queen Street
  • VR Queen Street Auckland New Zealand
  • VR Queen Street Hotel Suites
  • Vr Queen & Suites Auckland
  • VR Queen Street Hotel Suites
  • VR Queen Street - Hotel & Suites Hotel
  • VR Queen Street - Hotel & Suites Auckland
  • VR Queen Street - Hotel & Suites Hotel Auckland

National Rating

This Hotel property is rated 4 star plus.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.