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VR Queen Street - Hotel & Suites

4-star property
401 Queen Street, Auckland, 1800 796 370
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3.8 out of 5
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See all 218 wotif Reviews

"Hotel is great - WOTIF is not so much fun! " More

By a verified traveller on Sat 07 Aug 2021

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Hotel Description

VR Queen Street - Hotel & Suites places you in the center of Auckland, within just a 15-minute stroll of popular places like Sky Tower and Auckland City Hospital. Highlights at this hotel include free daily breakfast, a restaurant, and a bar/lounge.

All 80 rooms feature Smart TVs with digital channels, and you can enjoy free WiFi, iPod docks, and free local calls. In-room dining is easy with amenities like refrigerators, microwaves, and room service. Pillowtop beds and premium bedding invite a comfortable night's sleep, and you'll find nice touches like rainfall showerheads and free toiletries. Additionally, TVs, Netflix, and safes are available. Change of towels is available on request.

The restaurant, Latitude 36, serves Modern European cuisine and is open for breakfast and dinner. Bar Latitude 36 is the hotel's own lobby lounge, serving drinks along with dinner and light fare. Conference space and a meeting room are among the business amenities offered. Other amenities include free WiFi in public areas, a coffee shop/café, and laundry facilities. Free on-the-go breakfast is available daily between 7:00 AM and 10:00 AM. There's also self parking, along with the convenience of an airport shuttle.

Attractions within a 30-minute walk of this 4-star Newton hotel include Auckland Domain and Spark Arena.

Two-Bedroom Suite

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

One-Bedroom Suite

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premier King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Compact Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

VR Queen Street - Hotel & Suites ratings based on 218 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for VR Queen Street - Hotel & Suites

Everyone (150) Couples (32) Family (28)
5 out of 5
Hotel is great - WOTIF is not so much fun!

Posted by on 7 Aug. 2021

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Comment from Hotel Management

10 Aug. 2021 by Manager

Dear Valued Guest, It is great to hear that you had a comfortable stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon! Warm regards, Manager

4 out of 5
Bit tired and in need of some TLC.

Posted by on 26 Jul. 2021

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Comment from Hotel Management

27 Jul. 2021 by Manager

Dear Valued Guest, Thank you for taking the time to review our hotel! The issue which was raised in your feedback that will help us improve as a property. I have passed on your recommendations and feedback to the relevant department heads to address. Warm regards,

5 out of 5
Great location and services

Posted by on 22 Jul. 2021

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Comment from Hotel Management

24 Jul. 2021 by Manager

Dear Valued Guest, It is great to hear that you had a comfortable stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon! Warm regards, Manager

2 out of 5
We were totally disappointed with our experience here and will not be returning. The apartment was nothing like the pictures, it was very basic and it seems that the fewer rooms there are available the price goes up. We paid $530 so I was expecting something really nice but we were horribly disappointed. It was very small, basic and unclean with stains on the furniture and carpets. We talked to others in the lift etc only to find they paid half what we paid for the same room. Also we were told the car park was booked out so we had to find our own carparking in a Wilson car park which cost us $40! Don't believe the pictures shown on the website - they are totally misrepresented. All in all a really disappointing experience especially since we had taken our daughter and son in law for a special treat.

Posted by on 4 Jul. 2021

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Comment from Hotel Management

10 Jul. 2021 by Manager

Dear Valued Guest, Thank you for taking the time to review our hotel! The issue which was raised in your feedback that will help us improve as a property. I have passed on your recommendations and feedback to the relevant department heads to address. Warm regards, Manager

5 out of 5
Best feature is location, close to centre of CBD but far enough away for noise to be minor. Staff were outstanding-couldn't have been more friendly or helpful. Both reception, restaurant and cleaning staff all great to deal with.

Posted by on 2 Jul. 2021

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Comment from Hotel Management

3 Jul. 2021 by Manager

Dear Valued Guest, Thank you for taking the time to share your experience. We are very glad to hear that you had a very positive experience! We pride ourselves on our friendly and efficient staff, so it is wonderful to hear that they assisted in making your stay even more enjoyable. Please stay in touch with us and we look forward to welcoming you again in the near future! Warm regards, Manager

4 out of 5
Decent location

Posted by on 27 Jun. 2021

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Comment from Hotel Management

28 Jun. 2021 by Front Office Manager

Dear Valued Guest, It is great to hear that you had a comfortable stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon! Warm regards,

3 out of 5
Actually the included continental breakfast was good. Very quiet, good quality of linen and bedding, Could do with teatowel and dishcloth to clean up our very marginal crockery and cutlery. Very odd window/ mirror between bathroom and bedroom. Voyeristic as could see into bathroom. Some maintenance issues (kettle not turn off, shower glass doors badly hung and crashed closed, toilet door needed slamin to close). Some cleaning issues (grubby marks on bathroom door inside, dirt marks on ottoman).

Posted by on 11 Jun. 2021

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Comment from Hotel Management

12 Jun. 2021 by Front Office Manager

Dear Valued Guest, Thank you for taking the time to review our hotel! The issue which was raised in your feedback that will help us improve as a property. I have passed on your recommendations and feedback to the relevant department heads to address. Warm regards,

5 out of 5

Posted by on 30 May 2021

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Comment from Hotel Management

10 Jun. 2021 by Manager

Dear Valued Guest, It is great to hear that you had a comfortable stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon! Warm regards, Manager

5 out of 5
Easy access to motorway great bed and shower

Posted by on 19 May 2021

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Comment from Hotel Management

19 May 2021 by Front Office Manager

Dear Valued Guest, It is great to hear that you had a comfortable stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon! Warm regards,

4 out of 5
Liked Breakfast although we had to wait for a table The Air con in the room was good Carpet because of its light colour showed marks Great service downstairs

Posted by on 2 May 2021

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Comment from Hotel Management

3 May 2021 by Front Office Manager

Dear Valued Guest, It is great to hear that you had a comfortable stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon! Warm regards,

About the VR Queen Street - Hotel & Suites

Location 401 Queen Street, Auckland, 1010

Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi. Event space at this hotel measures 215 square feet (20 square meters) and includes conference space. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the eco-friendly VR Queen Street - Hotel & Suites. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Auckland hotel is smoke free.

  • 1 building
  • 80 guestrooms or units
  • 9 levels
  • 215 sq ft of conference space
  • 20 sq m of conference space
  • Built in 2014
  • To-go breakfast (free)
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Auckland Mt Eden Station (1.5 km / 1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

VR Queen Street - Hotel & Suites offers 80 air-conditioned accommodations with iPod docking stations and safes. Pillowtop beds feature premium bedding. 50-inch Smart televisions come with digital channels and Netflix. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Irons/ironing boards and change of towels can be requested. Housekeeping is provided daily.

  • Pillowtop beds
  • IPod dock
  • In-room dining (limited hours)
  • Smart television
  • Digital channels
  • Netflix
  • Refrigerator
  • Microwave
  • Electric kettle
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Free tea bags/instant coffee
  • Wardrobe or closet
  • Change of towels (on request)

Food & Drink

Guests are served free on-the-go breakfast daily from 7:00 AM to 10:00 AM.

Latitude 36 - This restaurant specializes in Modern European cuisine and serves breakfast and dinner.

Bar Latitude 36 - This lobby lounge specializes in international cuisine and serves dinner and light fare. Happy hour is offered. Open daily.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are available for NZD 35.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. Onsite parties or group events are strictly prohibited. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • No cots (infant beds) available
  • Parking height restrictions apply
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards
  • Events/parties not allowed
  • Guests will receive an email with special check-in instructions
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Ecolab (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: NZD 250 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: NZD 45 per person (one-way)
  • Airport shuttle fee per child: NZD 45 (one-way), (from 5 to 14 years old)
  • Covered self parking fee: NZD 35 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: NZD 35.0 per night
  • Credit card charges are subject to a surcharge of 2.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • VR Queen Street Limited
  • VR Queen Street Limited Auckland
  • VR Queen Street Hotel Auckland
  • VR Queen Street Hotel
  • VR Queen Street Auckland
  • VR Queen Street
  • VR Queen Street Auckland New Zealand
  • VR Queen Street Hotel Suites
  • Vr Queen & Suites Auckland
  • VR Queen Street Hotel Suites
  • VR Queen Street - Hotel & Suites Hotel
  • VR Queen Street - Hotel & Suites Auckland
  • VR Queen Street - Hotel & Suites Hotel Auckland

You should know

  • VR Queen Street - Hotel & Suites offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • One child 5 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

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Frequently asked questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.