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VR Queen Street - Hotel & Suites

4-star property
401 Queen Street, Auckland, 1800 796 370
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3.9 out of 5
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See all 212 wotif Reviews

"Good price and clean. Unfortunately you could hear the people in the next unit in the main bedroom The room was in need of refurbishment and the lay ... " More

By a verified traveller on Sun 28 May 2023

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Hotel Description

VR Queen Street - Hotel & Suites puts you in the center of Auckland, 1.1 km (0.7 mi) from Sky Tower and 1.7 km (1 mi) from Auckland Ferry Terminal. Highlights at this eco-certified hotel include a restaurant and in-room free WiFi.

The restaurant, Latitude 36, serves Modern European cuisine and is open for breakfast and dinner. Bar Latitude 36 is the hotel's own lobby lounge, serving drinks along with dinner and light fare. Conference space and a meeting room are among the business amenities offered. Other amenities include free WiFi in public areas, a coffee shop/cafe, and laundry facilities. Buffet breakfast is available daily between 7:30 AM and 9:30 AM. There's also self parking, along with the convenience of an airport shuttle.

With a stay at this 4-star Auckland Central Business District hotel, you'll be 2.1 km (1.3 mi) from Spark Arena and 2.8 km (1.7 mi) from Eden Park.

Standard King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$99* Per night/room 5 Jun. - 6 Jun.

Two-Bedroom Suite

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

One-Bedroom Suite

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Premier King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Compact Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

VR Queen Street - Hotel & Suites ratings based on 212 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for VR Queen Street - Hotel & Suites

Everyone (108) Couples (46) Family (37)
3 out of 5
Good price and clean. Unfortunately you could hear the people in the next unit in the main bedroom The room was in need of refurbishment and the layout of the room was awful with no view in the lounge

Posted by on 28 May 2023

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Comment from Hotel Management

29 May 2023 by Manager

Dear Valued Guest,Thank you for taking the time to review our hotel! The issue which was raised in your feedback that will help us improve as a property. I have passed on your recommendations and feedback to the relevant department heads to address.Warm regards,

4 out of 5
Good location. Close to the CBD. Our room was spacious. Had a good kitchenette. Overall reception staff were accommodating, with the exception of the staff member who checked us in. Was also disappointed that there was no car spaces available on hotel site. We were told us to use off site car parking as an alternative.

Posted by on 27 May 2023

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Comment from Hotel Management

29 May 2023 by Manager

Dear Valued Guest,Thank you for taking the time to review our hotel! The issue which was raised in your feedback that will help us improve as a property. I have passed on your recommendations and feedback to the relevant department heads to address.Warm regards,

4 out of 5
Good room

Posted by on 14 May 2023

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Comment from Hotel Management

14 May 2023 by Manager

Dear Valued Guest,It is great to hear that you had a comfortable stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon!Warm regards,

3 out of 5
The property was better than I thought it would be

Posted by on 13 May 2023

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Comment from Hotel Management

14 May 2023 by Manager

Dear Valued Guest,It is great to hear that you had a comfortable stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon!Warm regards,

3 out of 5
Easy to find. Easy to check-in. Easy to find paid parking close to hotel. Room itself was average. Floor around bed had dips in it. Glass shower door when opening and closing sounded like glass was cracking. Shower head and wall connection moved and pressure thru the roof. Lowest setting still like a jet. Bed super comfy however pillows were terrible. Recommend bring your own. TV colour could do with fixing also. So stay was average.

Posted by on 7 May 2023

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Comment from Hotel Management

7 May 2023 by Manager

Dear Valued Guest,Thank you for taking the time to review our hotel! The issue which was raised in your feedback that will help us improve as a property. I have passed on your recommendations and feedback to the relevant department heads to address.Warm regards,

4 out of 5
.

Posted by on 3 May 2023

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Comment from Hotel Management

3 May 2023 by Manager

Dear Valued Guest,It is great to hear that you had a comfortable stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon!Warm regards,

5 out of 5

Posted by on 23 Apr. 2023

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Comment from Hotel Management

14 May 2023 by Manager

Dear Valued Guest,It is great to hear that you had a comfortable stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon!Warm regards,

3 out of 5
Area

Posted by on 22 Apr. 2023

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Comment from Hotel Management

23 Apr. 2023 by Manager

Dear Valued Guest,It is great to hear that you had a comfortable stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon!Warm regards,

3 out of 5

Posted by on 18 Mar. 2023

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Comment from Hotel Management

9 Apr. 2023 by Manager

Dear Valued Guest,It is great to hear that you had a comfortable stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon!Warm regards,

4 out of 5

Posted by on 11 Mar. 2023

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Comment from Hotel Management

2 Apr. 2023 by Manager

Dear Valued Guest,It is great to hear that you had a comfortable stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon!Warm regards,

About the VR Queen Street - Hotel & Suites

Location 401 Queen Street, Auckland, 1010

Property Features

Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 215 square feet (20 square meters) and includes conference space. An airport shuttle (available 24 hours) is available for a fee. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the eco-certified VR Queen Street - Hotel & Suites. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Auckland hotel is smoke free.

  • 1 building
  • 80 guestrooms or units
  • 9 levels
  • 215 sq ft of conference space
  • 20 sq m of conference space
  • Built in 2014
  • Childcare (surcharge)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Auckland Mt Eden Station (1.6 km / 1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

VR Queen Street - Hotel & Suites offers 80 air-conditioned accommodations with iPod docking stations and safes. Pillowtop beds feature premium bedding. 50-inch Smart televisions come with digital channels and Netflix. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Irons/ironing boards and change of towels can be requested. Housekeeping is provided daily.

  • Pillowtop beds
  • IPod dock
  • In-room dining (limited hours)
  • Smart television
  • Digital channels
  • Netflix
  • Refrigerator
  • Microwave
  • Electric kettle
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Free tea bags/instant coffee
  • Wardrobe or closet
  • Change of towels (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:30 AM to 9:30 AM.

Latitude 36 - This restaurant specializes in Modern European cuisine and serves breakfast and dinner.

Bar Latitude 36 - This lobby lounge specializes in international cuisine and serves dinner and light fare. Happy hour is offered. Open daily.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

VR Queen Street - Hotel & Suites offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are available for NZD 50 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. Onsite parties or group events are strictly prohibited. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • No cots (infant beds) available
  • Children stay free
  • Parking height restrictions apply
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards
  • Events/parties not allowed
  • Guests will receive an email with special check-in instructions
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Children stay free - maximum age 5
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Ecolab (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: NZD 250 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 30 for adults and NZD 15 for children
  • Airport shuttle fee: NZD 45 per person (one-way)
  • Airport shuttle fee per child: NZD 45 (one-way), (from 5 to 14 years old)
  • Covered self parking fee: NZD 35 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 50 per night
  • Credit card charges are subject to a surcharge of 2.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • VR Queen Street Limited
  • VR Queen Street Limited Auckland
  • VR Queen Street Hotel Auckland
  • VR Queen Street Hotel
  • VR Queen Street Auckland
  • VR Queen Street
  • VR Queen Street Auckland New Zealand
  • VR Queen Street Hotel Suites
  • Vr Queen & Suites Auckland
  • VR Queen Street Hotel Suites
  • VR Queen Street - Hotel & Suites Hotel
  • VR Queen Street - Hotel & Suites Auckland
  • VR Queen Street - Hotel & Suites Hotel Auckland

You should know

  • One child 5 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

  • Qualmark

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.