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4.5 out of 5

"Could not fault perfect place " More

By a verified traveller on Mon 19 Dec 2022

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Hotel Description

The Sebel Quay West Auckland places you in the center of Auckland, within a short 5-minute stroll of popular places like Auckland Ferry Terminal and Queen Street Shopping District. Highlights at this eco-certified aparthotel include in-room kitchens, washers/dryers, and free WiFi.

Each apartment is individually decorated and features an LCD TV with digital channels, along with free wired internet, a balcony, and a sitting area. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. Nice touches to enhance your stay include free toiletries and premium bedding. A living room, a coffee/tea maker, and free newspapers are also available. Housekeeping is available on request.

This smoke-free aparthotel offers free WiFi in public areas, a 24-hour front desk, and express check-in. Other amenities include a coffee shop/cafe and laundry facilities. There's also the convenience of self parking.

Attractions within a 10-minute walk of this 4-star Auckland Central Business District aparthotel include Princes Wharf and Sky Tower.

Apartment, 1 Bedroom

Bed Count 1 Full Bed Maximum Occupancy 3 Max
AU$188* Per night/room 12 Apr. - 13 Apr.

Apartment, 2 Bedrooms

Bed Count 2 Full Beds Maximum Occupancy 6 Max

The Sebel Quay West Auckland ratings based on 224 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Sebel Quay West Auckland

Everyone (88) Couples (81) Family (54)
5 out of 5
Could not fault perfect place

Posted by on 19 Dec. 2022

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Comment from Hotel Management

2 Jan. 2023 by Guest Service Agent

Thank you Trevor for your review.Happy New Year!

4 out of 5
Great stay in the city. Awesome location within good walking distance to everything you would need. Bit noisy due to the construction going on everywhere. Could do with a bit of an upgrade of facilities. Our WIFI didn't work & that was disappointing - but the team were very helpful and tried to fix it for us - but were unsuccessful.

Posted by on 20 Nov. 2022

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4 out of 5
Had everything that was specified. Pleasing stay. Friendly helpful staff.

Posted by on 15 May 2022

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Comment from Hotel Management

25 May 2022 by Kesh

Hi Rochelle, We appreciate you taking the time to post a feedback of your recent stay and what a delight it is to read that you had a wonderful experience. The team strives to provide an outstanding experience and we are glad that you were able to experience this. Thank you again for your feedback and we look forward to seeing you again. Warm regards, Kesh General Manager

5 out of 5
Great location, friendly staff and comfortable bed!

Posted by on 28 Apr. 2022

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5 out of 5
Great place for an overnight stay, handy to everything you need.

Posted by on 22 Jan. 2022

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Comment from Hotel Management

25 Jan. 2022 by Emil Mukhamediarov

Kia Ora Rawinia, It is a true delight to read your feedback. My team and I hope to see you again in the near future. Sincerely, Emil Mukhamediarov Front Office Manager Sebel Quay West Auckland

5 out of 5

Posted by on 21 Jan. 2022

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5 out of 5
Plenty of space, quite, clean, professional staff

Posted by on 24 Jul. 2021

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Comment from Hotel Management

6 Sep. 2021 by Sunny

Thank you for staying at the Sebel Quay West hotel and sharing the experience with us.

5 out of 5
Very central, service desk was great. Clean and tidy. Lovely big balcony, which had views of harbour, between other high rises. Will definitely stay again

Posted by on 17 Jul. 2021

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Comment from Hotel Management

6 Sep. 2021 by Sunny

Thank you for staying at the Sebel Quay West hotel and sharing the experience with us.

5 out of 5
Great location. Large apartment-style hotel with a lounge, kitchen, laundry, bathroom and separate bedroom. Large balcony overlooking the harbour with table and chairs. Really friendly/helpful staff. Cafe on level one does a great breakfast at very reasonable prices compared to most hotels. Not the newest hotel on the block but very well maintained. This will be my home on future trips back to Auckland.

Posted by on 11 Jun. 2021

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1 out of 5
Receptionist wanted a deposit fee and a payment of the carpark taken in advance even though we were staying overnight. Money driven and not customer experience driven

Posted by on 18 May 2021

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Comment from Hotel Management

27 May 2021 by Emil Mukhamediarov

Kia Ora Anonymous, Thank you for sharing your experience with us. Taking a security bond ahead of the stay is a standard practice across most hotels in Auckland and New Zealand as a whole. It is unfortunate, however, that it spoiled your overall experience with us. Our goal is to ensure every guest has a pleasant stay in our hotel, and we hope to see you again in the near future. Sincerely, Emil Mukhamediarov Front Office Manager

About the The Sebel Quay West Auckland

Location 8 Albert Street, Auckland, 1010

Property Features

There's a coffee shop/cafe on site. WiFi and wired Internet are free in public spaces. The eco-certified The Sebel Quay West Auckland also features laundry facilities, dry cleaning/laundry services, and express check-in. Parking is available for a fee. This 4-star Auckland aparthotel is smoke free.

  • 29 guestrooms or units
  • 32 levels
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Newspapers for purchase
  • Elevator
  • No smoking on site
  • Coffee shop

Family Friendly Amenities

  • Separate living room
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Washer/dryer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Transport

  • Train station: Auckland Britomart Station (0.9 km / 0.6 mi)
  • Metro station: Gaunt Street Tram Stop (1 km / 0.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

The Sebel Quay West Auckland offers 29 accommodations with washers/dryers and safes. Rooms open to balconies. These individually decorated and furnished accommodations have separate sitting areas. Beds feature premium bedding. LCD televisions come with digital channels. Accommodations at this 4-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include complimentary toiletries and hair dryers. This Auckland aparthotel provides complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Sitting area
  • LCD television
  • Digital channels
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Unique furnishings
  • Unique decor
  • Change of towels (on request)
  • Change of bedsheets (on request)

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 6 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 58.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. The property is professionally cleaned. Contactless check-out is available.

  • Children stay free
  • Number of children who can stay for free – 2
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Security system
  • Children stay free - maximum age 12
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Ecolab (3rd party expert - Global)
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive recycling policy

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 100.00 per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: NZD 40 per day
  • Rollaway bed fee: NZD 58.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quay Suites
  • Quay Suites Hotel
  • Quay Suites Hotel Auckland West
  • Quay West Suites Auckland
  • Quay West Auckland
  • Quay West Hotel Auckland
  • Quay West Suites Auckland Hotel Auckland Central
  • Quay West Suites Auckland New Zealand
  • Sebel Quay West Auckland Hotel
  • Sebel Quay Hotel
  • Sebel Quay West Auckland
  • Sebel Quay
  • The Sebel Quay West Auckland New Zealand
  • Sebel Quay West Auckland Apartment
  • Sebel Quay Apartment
  • The Sebel Quay West Auckland
  • The Sebel Quay West Auckland Auckland
  • The Sebel Quay West Auckland Aparthotel
  • The Sebel Quay West Auckland Aparthotel Auckland

You should know

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Awards & Affiliations

  • Qualmark

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Apartment property is rated 4 stars.

Official New Zealand Rating provided by Qualmark®

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.