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The Quadrant Hotel & Suites

4-star property
10 Waterloo Quadrant, Auckland, 1800 796 370
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3.6 out of 5
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See all 219 wotif Reviews

"Very good accomodation. Can’t fault for the price. Property is a bit dated, clean, large rooms with everything you need. Good location " More

By a verified traveller on Tue 22 Aug 2023

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Hotel Description

The Quadrant Hotel & Suites places you in the center of Auckland, within just a 15-minute stroll of popular places like Sky Tower and Auckland Ferry Terminal. Highlights at this eco-certified hotel include a restaurant, and in-room kitchens and washers/dryers.

The restaurant, Quad Kitchen, is open for breakfast and dinner. Quad Bar is the hotel's own bar, serving drinks along with dinner and light fare. Added amenities include free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. Each morning full breakfast is served between 6:30 AM and 9:30 AM. There's also valet parking, along with the convenience of an airport shuttle.

With a stay at this 4-star Auckland Central Business District hotel, you'll be 4.2 km (2.6 mi) from Eden Park and 6.7 km (4.1 mi) from Auckland Zoo.

Deluxe Queen Studio

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$106* Per night/room 9 Oct. - 10 Oct.

Premier One-Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Classic One-Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Premier Two-Bedroom Apartment

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Executive Two-Bedroom Apartment

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Penthouse Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Quadrant Hotel & Suites ratings based on 219 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Quadrant Hotel & Suites

Everyone (123) Couples (37) Family (25)
5 out of 5
Very good

Posted by on 23 Sep. 2023

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Comment from Hotel Management

24 Sep. 2023 by Team Quadrant

Dear Guest, thank you very much, we sincerely appreciated your wonderful feedback while staying at The Quadrant Hotel & Suites. We look forward to welcoming you back again.

1 out of 5
there was no internet and i had to supply my own. my vehicle was backed into some boards in the basement. so noisy through the night. people running up and down the corridor. the toilet had used toilet paper everywhere

Posted by on 18 Sep. 2023

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Comment from Hotel Management

22 Sep. 2023 by Team Quadrant

Dear Jon, We are so sorry to hear that your experience with us has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that was not demonstrated to you. My deepest apologies for any inconvenience we have caused you. Looking forward to welcome you again

2 out of 5
While the location of the property was useful for us on a single night stop between flights, the quality was a let down. There were stains on the couch, stains on the carpet, stains on the headboard, stains on the curtains. There were no towels in the room, and a big bag of what looked like soiled linen sitting in front of one of the elevator doors on the 9th floor. The bed was comfortable, the included breakfast was good and the staff were friendly, but I wouldn't stay here again.

Posted by on 17 Sep. 2023

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Comment from Hotel Management

17 Sep. 2023 by Team Quadrant

Dear David, We are so sorry to hear that your experience with us has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that was not demonstrated to you. While we would love the opportunity to regain your trust, we understand how frustrated you must be. My deepest apologies for any inconvenience we have caused you. Looking forward to welcome you again

4 out of 5
Very good accomodation. Can’t fault for the price. Property is a bit dated, clean, large rooms with everything you need. Good location

Posted by on 22 Aug. 2023

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Comment from Hotel Management

22 Aug. 2023 by Team Quadrant

Dear Lisa, Thank you so much, we sincerely appreciated your sharing the wonderful experience while staying at The Quadrant Hotel & Suites. Our guests and their comfort is very important for us, We look forward to welcoming you back again.

3 out of 5

Posted by on 11 Jun. 2023

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Comment from Hotel Management

12 Jun. 2023 by Team Quadrant

Thank you

5 out of 5
enjoyed our stay.Thought the breakfast could have had wider options.

Posted by on 31 May 2023

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Comment from Hotel Management

11 Jun. 2023 by Team Quadrant

Dear Hilton, thank you so much for the feedback. We're hoping to see you again during your next stay.

4 out of 5

Posted by on 30 May 2023

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Comment from Hotel Management

1 Jun. 2023 by Team Quadrant

Hi Sharyn, we sincerely appreciate your feedback.

5 out of 5
Nice room and Awsomee services

Posted by on 27 May 2023

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Comment from Hotel Management

27 May 2023 by Team Quadrant

Dear Melissa, Thank you so much, we sincerely appreciated your sharing the wonderful experience while staying at The Quadrant Hotel & Suites. We look forward in welcoming you again.

2 out of 5
I don’t even know where to begin, this has to be a 2 star hotel at the most. Ripped chairs and cushions, blood on curtain nets, stained bedside tables, holes in walls, black handprints on walls, doorframe ripped off and nailed back on with the nails hanging out, black mould in shower and up walls, dust build up. Complained about the room and got moved on the last night of my 3 day stay, after really bad customer service. Next room was clean but had absolutely no soundproofing so was kept up all night by the room next door. Was told I was getting a partial refund but have heard nothing more about this.

Posted by on 22 May 2023

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Comment from Hotel Management

27 May 2023 by Team Quadrant

Dear Hayley, appreciate you sharing your feedback and we sincerely apologize for the bad experience you had with us. While we would love the opportunity to regain your trust, we understand how frustrated you must be.

3 out of 5
The room was average and everything was old and not maintained.

Posted by on 10 May 2023

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Comment from Hotel Management

10 May 2023 by Team Quadrant

Dear Sarah, Thanks for your feedback. Sad to see that you felt the room looked little run down. We are progressively refurbishing the hotel with new beds, new lights and lamps with international plugs and adaptors with USB ports, LED lights, new carpets, new stone Kitchen benchtop and splashback and refresher of paint. Looking forward to welcome you again.

About the The Quadrant Hotel & Suites

Location 10 Waterloo Quadrant, Auckland, 1001

Property Features

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 861 square feet (80 square meters) and includes conference space. An airport shuttle (available 24 hours) is available for a fee. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the eco-certified The Quadrant Hotel & Suites. For a fee, parking is available. A complete renovation of The Quadrant Hotel & Suites was completed in April 2021. This 4-star Auckland hotel is smoke free.

  • 95 guestrooms or units
  • 23 levels
  • 861 sq ft of conference space
  • 80 sq m of conference space
  • Built in 2006
  • Deli
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Kitchen
  • Snack bar/deli
  • Laundry facilities
  • Washer/dryer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: Auckland Britomart Station (0.9 km / 0.6 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

The Quadrant Hotel & Suites offers 95 air-conditioned accommodations with washers/dryers and safes. Rooms open to balconies. Accommodations at this 4-star hotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers. This Auckland hotel provides complimentary wireless Internet access. 42-inch Smart televisions come with premium cable channels, first-run movies, and Netflix. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and change of towels can be requested.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • In-room dining (limited hours)
  • Smart television
  • Cable channels
  • Premium channels
  • First-run movies
  • Netflix
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet
  • Change of towels (on request)

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 9:30 AM.

Quad Kitchen - This restaurant serves breakfast and dinner. A children's menu is available.

Quad Bar - This bar serves dinner and light fare. A children's menu is available. Happy hour is offered. Open daily.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

The Quadrant Hotel & Suites offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for NZD 35.0 per night.
  • Cribs (infant beds) are available for NZD 25.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Discover and JCB International. Cash is not accepted. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • Children stay free
  • Parking height restrictions apply
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Long-term renters welcome
  • Security system
  • Children stay free - maximum age 5
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are not provided with hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Ecolab (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: NZD 250.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately NZD 30 for adults and NZD 15 for children
  • Airport shuttle fee: NZD 36 per person (one-way)
  • Airport shuttle fee per child: NZD 36 (one-way)
  • Covered valet parking fee: NZD 35 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: NZD 25.0 per night
  • Rollaway bed fee: NZD 35.0 per night
  • Credit card charges are subject to a surcharge of 3.50 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Quadrant
  • Quadrant Auckland
  • Quadrant Hotel
  • Quadrant Hotel Auckland
  • The Quadrant Hotel And Suites Auckland New Zealand
  • The Quadrant Hotel Suites
  • The Quadrant Hotel Suites
  • The Quadrant & Suites Auckland
  • The Quadrant Hotel & Suites Hotel
  • The Quadrant Hotel & Suites Auckland
  • The Quadrant Hotel & Suites Hotel Auckland

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

  • Qualmark

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.