2/10 Terrible
Liza
4 July 2025
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I chose this property for its location and price. Great location, and it's cheap, but I expect to be given what they are advertising and I did not.
The room was in very poor condition. The bed and linen were great, but everything seemed broken or not working.
Heat pump (aircon) didn't work and was old. It whirred and tried to start then stopped.
The bathroom exhaust fan did not work.
The shower head dripped all night.
The phone was strangely unplugged from the wall socket. And when I plugged it in to the wall to get reception, she informed me that no one was able to help. I rang again and there was no answer.
The Tv remote had no batteries and the concierge was not able to come to my room to sort these things out. So, I used the batteries from the aircon remote but still the tv didn't work.
The bathroom cupboard was falling off its hinges and wouldn't close properly.
It took many trips down to the front desk to try and fix the situation, but all to no avail. I suggested another room and she said there was none available. I said I wanted a refund, she said no refund policy. 2 hours later she found me another room, which I could not access, the door lock was faulty. She was required to come up and use her computer on the lock.
The new room was refurbished, new appliances. Bed was good, linen fresh.
Everything seemed to work, until I wanted to watch Netflix which said there was a connection problem.
If all you want is a bed & shower, then that is what you are paying for.
Liza
Stayed 1 night in Jun 2025
