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"The Quadrant is in a good location, quite small rooms, but with balconies (which I like) and generally well-priced. I’ve stayed there dozens of times ... " More

By a verified traveller on Thu 06 Aug 2020

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Hotel Description

A luxury stay in the heart of Auckland awaits you at The Quadrant Hotel & Suites. Within just a 10-minute stroll, you'll find popular attractions like University of Auckland and Queen Street Shopping District. Highlights at this hotel include in-room kitchens, free WiFi, and balconies.

All 240 rooms feature plasma TVs with cable channels, and you can enjoy DVD players, coffee/tea makers, and safes. Kitchens come equipped with refrigerators and microwaves, and 24-hour room service is also available. Additionally, hair dryers, irons/ironing boards, and desks are available.

This business-friendly hotel offers free WiFi in public areas, concierge services, and a 24-hour front desk. Additionally, you'll find laundry facilities, express check-in, and dry cleaning/laundry services. There's also the convenience of valet parking.

Within a 15-minute walk of this 4.5-star Auckland Central Business District hotel, attractions include Sky Tower and Auckland Ferry Terminal.

Deluxe Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$81* Per night/room 11 Oct. - 12 Oct.

Premier Room, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Classic Room, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Premier Room, 2 Bedrooms

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Executive Room, 2 Bedrooms

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Penthouse, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Quadrant Hotel & Suites ratings based on 279 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Quadrant Hotel & Suites

Everyone (221) Business (7) Couples (24) Family (11)
2 out of 5
The staff were unfriendly and almost “put out” on arrival and again on checking out! IT seemed to be too mum to ask just for a smile. The bed was uncomfortable and 2 out of the 3 elevators were “Out of order”. The time we had to wait for the valet parking was ridiculous, and the noise from the rooms next door was disturbing to say the least ! Won’t be back !

Posted by on 11 Aug. 2020

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Comment from Hotel Management

12 Aug. 2020 by General Manager

Dear Anonymous guest, I am surprised at your review. Our teams are very friendly and everyone acknowledges that. If you can contact us with specific details, we can attend to it. Being Anonymous, we can’t even validate when and where you stayed. We have no record of any contact from you regarding noise or the bed being an issue. Our beds are new. We do understand that every guest have their own individual preferences and likes. We try to accommodate most of the preferences but hotels are designed and catered to as per general standards and taste. Valet parking in our building is complex and it can take some wait during traffic times as exit to buildings is on a different street. CBD buildings and parkings can be complex and it’s just the nature of how buildings in CBD are made... something beyond anyone’s practical control. Our hotel gets great reviews from most guest, exception from those who we evict due to them creating any noise or disturbance to other patrons.

3 out of 5
The Quadrant is in a good location, quite small rooms, but with balconies (which I like) and generally well-priced. I’ve stayed there dozens of times since it opened. It’s become shabby with the current owners. There’s always something wrong. Last stay a couple of weeks ago it was a smelly bathroom. Yesterday they’d turned the fridge off to save a few cents on electricity. I don’t notice when I was putting fresh juice for breakfast in the night before and found out in the morning. Have been staying as I have some vouchers to use up, but will look around for something better in future.

Posted by , from Wellington on 6 Aug. 2020

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Comment from Hotel Management

6 Aug. 2020 by General Manager

Dear Nigel, Appreciate your feedback. its great to see that you recognize the balconies of the rooms. You may not have observed that the apartment appears smaller because it has added full kitchen with appliances and full height Cabinets. The apartment also comes with an in room washer dryer in its own closet. Both these items take up space but gives very handy facilities. Normal hotels don't have such offerings and thus their rooms may appear bit more spacious. We do not have procedure to switch fridges off and this particular apartment has much larger fridge with switch behind the fridge. The apartments have been in regular refurbishment and while some items got delayed due to COVID, all apartments are very hygienically cleaned and maintained. We have already completed replacement of new beds and new international plug socket bedside lamps with added USB charging ports to name a few improvements. Inhouse maintenance team have been retouching the rooms and furniture. Very soon these rooms are getting brand new carpets and Kitchen benchtops to Quartz stone. I notice that you have stayed here many times and thank you for the patronage. We are good value for money, which attracts a lot of repeat guests.

4 out of 5

Posted by on 1 Aug. 2020

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Comment from Hotel Management

2 Aug. 2020 by The Quadrant Team

Thanks for your encouraging feedback. We would love to be of service to you again on your next visit.

5 out of 5

Posted by , from Auckland on 26 Jul. 2020

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Comment from Hotel Management

26 Jul. 2020 by The Quadrant Team

Thank you and we are looking forward to welcoming you back again.

4 out of 5

Posted by on 19 Jul. 2020

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Comment from Hotel Management

19 Jul. 2020 by General Manager

Dear Guest, We thank you a lot for your encouraging feedback score and wish to be of service to you again, this time to get 5 out of 5 score from you.

4 out of 5
pitty no food service and also I wasn't told about this, until I called to see about car parking situation, then to enter the building was difficult as new concrete was being laid, so very hard to leave car and feel safe, until you parked it.

Posted by , from Aklnd on 18 Jul. 2020

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Comment from Hotel Management

24 Jul. 2020 by General Manager

Dear Kerrie, Thanks for your feedback. The food Service in these COVID times is unsustainable till business grows, which thankfully it is picking up now. The service is being prepared to reopen next month. The suspension of the facility had already been done on all sites. The new driveway and Porch is a face lift work for the hotel entrance but the contractor made sure that guest had access all times and our prompt valets park the car for you. Your car is perfectly safe to park out t the front with most areas now re-opened. Thanks for your encouraging score, I believe you enjoyed your stay experience barring the two mentioned items.

5 out of 5
Good location, easy check in, would stay again if in the city

Posted by on 13 Jul. 2020

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Comment from Hotel Management

13 Jul. 2020 by General Manager

Thanks a lot for your patronage and feedback. We loved to see your stay experience was great and we will get to serve you again soon

2 out of 5

Posted by on 20 Jun. 2020

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Comment from Hotel Management

24 Jun. 2020 by Quadrant Team

Thank you for your time and for sending us the feedback, it was much appreciated We would be delighted to welcome you back. Please let us know when you are travelling to Auckland again.

1 out of 5
Really disappointed. Will never stay again, this is by far the worst experience I've ever had.

Posted by on 22 Mar. 2020

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Comment from Hotel Management

23 Mar. 2020 by General Manager

Dear valued guest. Thank you for staying with us and your feedback. We are sorry to hear few things did not please you in the room type you booked. We take the guest feedback seriously and we can assure you that the quality standards you noticed in the particular room are not the norms at The Quadrant Hotel. Your feedback has been taken on board and necessary actions being taken to avoid reoccurrence. Our hotel also offers a great range of room types from a Studio Deluxe Room to One Bedrooms, and Two Bedroom units to the Penthouse with 180 degrees stunning views of the Harbour and Domain. Most of the valued visitors and guests enjoy our central location in Auckland CBD, 23 floors modern 4.5 star hotel, a cozy bar and restaurant, sauna, spa, gym, valet parking and the spacious rooms all fully equipped with kitchenette, laundry and complimentary unlimited high-speed Wi-Fi internet. Our guests and their comfort is very important for us, our multi-lingual and friendly team goes an extra mile to ensure the guests enjoy their stay with us. We look forward to welcoming you back again and changing your experience. Warm regards, General Manager

2 out of 5

Posted by on 20 Mar. 2020

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Comment from Hotel Management

23 Mar. 2020 by General Manager

Dear valued guest. Thank you for staying with us, we appreciated your feedback. We take guest feedback very seriously and noted the concerns. Our guests and their comfort is very important for us, our multi-lingual and friendly team goes an extra mile to ensure the guests enjoy their stay with us. We look forward to welcoming you back again and changing your experience. Warm regards, General Manager

About the The Quadrant Hotel & Suites

Location 10 Waterloo Quadrant, Auckland, 1001

Property Features

As a guest of The Quadrant Hotel & Suites, you'll find multilingual staff, concierge services, and complimentary newspapers in the lobby. Public spaces have free WiFi. The luxury The Quadrant Hotel & Suites also features laundry facilities, dry cleaning/laundry services, and 24-hour room service. For a fee, parking is available. This 4.5-star Auckland hotel is smoke free.

  • 240 guestrooms or units
  • 23 levels
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Auckland Intl. Airport (AKL) (27.8 km / 17.3 mi)
  • Train station: Auckland Britomart Station (1.2 km / 0.8 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

The Quadrant Hotel & Suites offers 240 accommodations with DVD players and safes. Rooms open to balconies. Accommodations at this 4.5-star hotel have kitchens with refrigerators, microwaves, cookware/dishes/utensils, and coffee/tea makers. Rooms have partially open bathrooms. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Plasma televisions come with premium cable channels. Housekeeping is provided daily.

  • Bathrooms are partially open
  • In-room kitchen
  • Private balcony
  • In-room dining (24 hours)
  • Plasma television
  • Cable channels
  • Premium channels
  • DVD player
  • Refrigerator
  • Microwave
  • Coffee maker
  • Kitchenware
  • Shower
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Wardrobe or closet

Food & Drink

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for NZD 35.0 per day.
  • Cribs (infant beds) are available for NZD 30.0 per stay.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.Contactless check-in and contactless check-out are available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Ecolab (3rd party expert - Global) sanitization guidelines.

  • One child stays free
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Ecolab (3rd party expert - Global)
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Mobile key entry is not available
  • Masks are available for guests
  • Food service has been amended for enhanced safety
  • Debit cards not accepted
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: NZD 250.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: NZD 35 per night (in/out privileges)
  • Early check-in fee: NZD 65 (subject to availability)
  • Late check-out fee: NZD 65 (subject to availability)
  • Crib (infant bed) fee: NZD 30.0 per stay
  • Rollaway bed fee: NZD 35.0 per day
  • Credit card charges are subject to a surcharge of 2.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Quadrant
  • Quadrant Auckland
  • Quadrant Hotel
  • Quadrant Hotel Auckland
  • The Quadrant Hotel And Suites Auckland New Zealand
  • The Quadrant Hotel Suites
  • The Quadrant Hotel Suites
  • The Quadrant & Suites Auckland
  • The Quadrant Hotel & Suites Hotel
  • The Quadrant Hotel & Suites Auckland
  • The Quadrant Hotel & Suites Hotel Auckland

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.

National Rating

This Hotel property is rated 4 star plus.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.