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4.1 out of 5

"Good location, close to everything. Seemed understaffed - called reception and housekeeping a few times and it just rang out. We stayed two nights a ... " More

By a verified traveller on Sun 04 Dec 2022

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Hotel Description

A luxury stay in the heart of Auckland awaits you at Stamford Plaza Auckland. You'll be within steps of DFS Galleria Auckland and within a short 5-minute stroll of Britomart Transport Centre. Highlights at this hotel include in-room free WiFi, free Internet, and LED TVs.

For a drink, you can stop by the hotel's own lounge bar. Enjoy the indoor swimming pool, gym, spa tub, and sauna. 10506 square feet (976 square meters) of event facilities include conference space, and other business amenities include a business center. Additionally, you'll find a full-service spa, free WiFi in public areas, and coffee/tea in a common area. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also the convenience of valet parking.

Places within a short walk of this 5-star Auckland Central Business District hotel include Coast-to-Coast Walkway and Queen Street Shopping District.

Superior Room, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Governor's Suite - Two Bedrooms

Bed Count 1 King Bed Maximum Occupancy 5 Max

Suite (Stamford)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Stamford Plaza Auckland ratings based on 185 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Stamford Plaza Auckland

Everyone (110) Couples (39) Family (23)
1 out of 5
This is not a 5 star hotel. They are very understaffed yet continue to book people in beyond their capabilities. Do not bother taking the breakfast. You will get a much better breakfast at any of the many Auckland cafes. And it won't consist of gluggy eggs, rubber bacon and cold everything. When we complained at check out we were told we had to order a room service or it wouldn't get done. Icing on the cake was the USED covid test behind a chair in the room. Another awesome treat was the curtain hooks that gradually fell off during out stay so the curtain was barely hanging on. The front desk staff were rude and not helpful at all. Will never stay here again, for the price you pay there are much better places. Also the restaurant wasn't open and you could only order bar snacks. They charge you a bond per night plus make you pay for your entire trip when you arrive. So you end up paying more than you think you would before you even stay there. Which having seen why, I can fully understand, because most customers wouldn't even pay half. And if you want to get to your room, good luck having your card work for the entire stay. Save your money from this piece of trash hotel and book somewhere decent.

Posted by on 5 Dec. 2022

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4 out of 5
Good location, close to everything. Seemed understaffed - called reception and housekeeping a few times and it just rang out. We stayed two nights and the room wasn't serviced at all.

Posted by on 4 Dec. 2022

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2 out of 5
Would not recommend this place. Failed to book me in, also did not clean my room upon request.

Posted by on 13 Nov. 2022

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2 out of 5
We waited over 40 minutes in line to check in. There was one staff member on the counter, over 15 people in the line. No one told us what floor we were staying on or that you needed to use the card in the lifts, simple communication from your staff would have helped. Our room was filthy, dust on every surface, the side tables, kettle, bed headboard. Very gross.

Posted by on 6 Nov. 2022

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4 out of 5
Staff were great. We did have to wait 30 mins for our room, even though we checked in later afternoon. That was the only setback as we then had to frantically rush. But even so would gladly return.

Posted by on 26 Oct. 2022

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2 out of 5
Under staffed and untrained staff. Not the staffs fault

Posted by on 15 Oct. 2022

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2 out of 5
Loved the hotel location and size of the room. The pool and spa are wonderful and the gym is huge. Hotel seemed seriously short staffed. The place is worn and tired looking. No minibar, no coffee machine. Both the check in and check out took at least 20 minutes each. I found that incredibly annoying. This place is NOT 5 stars. It is a fine hotel but not 5 star. We won’t be back because there are many others much better.

Posted by on 9 Oct. 2022

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2 out of 5
Definitely not a 5 star hotel and the toilet was dirty on arrival.

Posted by on 5 Oct. 2022

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5 out of 5
The Location is great.. Easy walk to the main Auckland locations and the wharf area. Staff were awesome..polite and friendly. The onsite restaurant had limited options, but what they did the did very well, although not cheap at all. Good Pool and Spa, and a decent gym. The downside was no laundry facilities on site, and the limited and expensive food range. I would recommend easily.

Posted by on 1 Oct. 2022

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4 out of 5
The staff were fantastic and made our staff a happy one! I was disappointed with the quality of one of the meals unfortunately but wasn’t offered adequate compensation. Overall, I rate the Stamford Plaza 4/5.

Posted by on 21 Sep. 2022

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About the Stamford Plaza Auckland

Location 22 - 26 Albert Street, Auckland, 1001

Property Features

Stamford Plaza Auckland offers its guests a full-service spa, an indoor pool, and a spa tub. You can enjoy a drink at the bar/lounge. There's an onsite business center. Public spaces have free WiFi. Event space at this hotel measures 10506 square feet (976 square meters) and includes conference space. A fitness center, a sauna, and spa services are also featured at the luxury Stamford Plaza Auckland. Parking is available for a fee. This 5-star Auckland hotel is smoke free.

  • 1 building
  • 286 guestrooms or units
  • 11 levels
  • 10506 sq ft of conference space
  • 976 sq m of conference space
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: Auckland Britomart Station (0.5 km / 0.3 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Stamford Plaza Auckland offers 286 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. A pillow menu is available. 40-inch LED televisions come with pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and bidets. This Auckland hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided on request.

  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Separate shower and tub
  • Housekeeping (on request)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (heating)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 95.0 per day.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast and lunch, and also through room service.

  • Debit cards
  • UnionPay
  • Staffed front desk
  • Smoke detector
  • Security system
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available through room service
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: NZD 38 per person (approximately)
  • Valet parking fee: NZD 60.00 per night (in/out privileges)
  • Housekeeping fee: NZD 25 per day
  • Rollaway bed fee: NZD 95.0 per day
  • Credit card charges are subject to a surcharge of 3.10 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Stamford Hotel Auckland Plaza
  • Stamford Plaza Auckland
  • Stamford Plaza Auckland Hotel
  • Stamford Plaza Auckland Hotel Auckland Central
  • Stamford Plaza Auckland New Zealand
  • Stamford Plaza Hotel Auckland
  • Auckland Stamford Plaza Hotel
  • Stamford Plaza Auckland Hotel
  • Stamford Plaza Auckland Auckland
  • Stamford Plaza Auckland Hotel Auckland

You should know

  • Pool access available from 7:00 AM to 7:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • Qualmark

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 5 stars.

Official New Zealand Rating provided by Qualmark®

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.