4.7 out of 5

"Stayed in luxury for 1 night. Close to $700 once all the bills added up but worth every cent " More

By a verified traveller on Thu 06 Sep 2018

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Hotel Description

A luxury stay in the heart of Auckland awaits you at Skycity Grand Hotel. Within steps you'll find Sky Tower and SkyCity Casino. Highlights at this hotel include 15 restaurants, 3 bars/lounges, and a full-service spa.

Plasma TVs with satellite channels are featured in all 312 rooms, and you can enjoy free WiFi, in-room childcare, and coffee/tea makers. Pillow menus welcome you to a good night's rest, and other nice touches include bathrobes and free toiletries. 24-hour room service, free newspapers, and in-room massages are also available.

A day of pampering at East Day Spa can include deep-tissue massages, hot stone massages, body wraps, and body scrubs along with access to the spa tub. The restaurant, Gusto, serves Italian cuisine and is open for breakfast, lunch, and dinner. Enjoy the indoor swimming pool, fitness centre, and sauna. A 24-hour business centre, a meeting room, and limo/town car service are among the business amenities offered. Other amenities include a casino, free WiFi in public areas, and a snack bar/deli. Full breakfast is available daily. There's also the convenience of valet parking.

Places within a 15-minute walk of this 5-star Auckland Central Business District hotel include Auckland Ferry Terminal and Princes Wharf.

Grand Accessible King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$227 per night

Grand Deluxe Harbour View King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Grand Harbour View King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Grand Deluxe Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Grand King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Grand Twin Room

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Skycity Grand Hotel ratings based on 1,037 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Skycity Grand Hotel

Everyone (517) Couples (460) Business (6) Family (52)
4 out of 5
I liked the room and amenities. Not that chuffed with the breakfast.

Posted by on 14 Mar. 2019

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Comment from Hotel Management

18 Mar. 2019 by Alison Borland - Guest Relations Executive

Thank you for your compliments and suggestions, they have been passed onto all of the teams.

5 out of 5
good service good views and everything yoi need with a room quiet too

Posted by on 2 Mar. 2019

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Comment from Hotel Management

4 Mar. 2019 by Alison Borland - Guest Relations Executive

Thanks, we are pleased you enjoyed your stay

5 out of 5
Room was stunning , view beautiful , service excellent

Posted by on 23 Feb. 2019

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Comment from Hotel Management

24 Feb. 2019 by Alison Borland - Guest Relations Executive

Thank you! The team will be delighted to read your compliments

4 out of 5
Very well located on Federal Street and convenient If you are a tourist highly recommended Aroma while entering the room was of Chinese food . Could do something about it

Posted by on 16 Feb. 2019

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Comment from Hotel Management

17 Feb. 2019 by Alison Borland - Guest Relations Executive

Thank you for your comments, your feedback has been passed onto the teams and we hope to welcome you back in the future

4 out of 5
Close to main street of city. Plenty of restaurants close by.

Posted by on 3 Feb. 2019

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Comment from Hotel Management

10 Feb. 2019 by Alison Borland - Guest Relations Executive

Many thanks, we are surrounded by lots of wonderful eateries both here at SKYCITY and nearby. We hope to welcome you back in the future.

5 out of 5
Wonderful service, convenient location and the most comfortable bed I've slept on in quite some time

Posted by on 31 Jan. 2019

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Comment from Hotel Management

10 Feb. 2019 by Alison Borland - Guest Relations Executive

We are so pleased you had a restful stay - our beds are always receiving great reviews!

4 out of 5
Really nice,clean and helpful staff at the hotel the only thing I was not happy about was the unexpected fees for parking which I felt was little ridiculous as you have to pay each time you took your car out really because on holidays you would like to come and go as you pleased but at this hotel it would cost you each time this can become expensive.

Posted by on 21 Jan. 2019

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Comment from Hotel Management

28 Jan. 2019 by Alison Borland - Guest Relations Executive

Thank you for your feedback - it's really important to us. If you are using your car often, we thoroughly recommend our Valet Parking service. Thank you and we hope to welcome you back again in the future.

4 out of 5
Really nice hotel just starting to show some signs it's not brand new still. However, the room was great and it's a terrific location.

Posted by on 16 Jan. 2019

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Comment from Hotel Management

20 Jan. 2019 by Alison Borland - Guest Relations Executive

Thank you for your comments. We are just about to start a soft refurbishment of some of our rooms. The new look is luxurious and we hope you have the chance to return.

5 out of 5
The hotel is nice and in a great spot for easy walking to the Sky Tower, good restaurants and shopping. We would stay here again.

Posted by , from Wellington on 14 Jan. 2019

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Comment from Hotel Management

15 Jan. 2019 by Alison Borland - Guest Relations Executive

Thank you for your comments. Being in a central location, it is easy to explore Auckland. We hope to welcome you back soon.

5 out of 5

Posted by on 13 Jan. 2019

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Comment from Hotel Management

15 Jan. 2019 by Alison Borland - Guest Relations Executive

Thankyou for your positive rating, we hope to welcome you back soon.

About the Skycity Grand Hotel

Location 90 Federal Street, Auckland,

Renovations + Closures

The property will be renovating from 31 March 2019 until 15 April 2019 (completion date subject to change). The following areas are affected:

  • Swimming pool
  • One of the swimming pools

During renovations, the hotel will make every effort to minimise noise and disturbance.

Property Features

Skycity Grand Hotel offers its guests a full-service spa, an indoor pool, and a sauna. There are 15 restaurants and 4 coffee shops/cafés, as well as a nearby snack bar/deli. You can unwind with a drink at one of the 3 bars/lounges. Public spaces have free WiFi. A 24-hour business centre, a limo/town car service, and a meeting room are available. A casino, a fitness centre, and spa services are also featured at the luxury Skycity Grand Hotel. Parking is available for a fee. This 5-star Auckland hotel is smoke free.

  • 312 guestrooms or units
  • 15 levels
  • 15 dining venues
  • 3 bars or lounges
  • 4 coffee shops
  • Built in 2004
  • Casino
  • Deli
  • Childcare (surcharge)
  • Business centre (24 hours)
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Auckland (AKL-Auckland Intl.) (27 km / 16.8 mi)
  • Train station: Auckland Britomart Station (1 km / 0.6 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Skycity Grand Hotel offers 312 forms of air-conditioned accommodation with laptop-compatible safes and free newspapers. A pillow menu is available. Plasma televisions come with premium satellite channels and pay-per-view films. Bathrooms include a shower, a complimentary bathrobe, complimentary toiletries and a hairdryer. This Auckland hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Premium channels
  • Films for purchase
  • Coffee maker
  • Hypo-allergenic bedding
  • Pillow options
  • Shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a full breakfast daily.

Gusto – This restaurant specialises in Italian cuisine and serves breakfast, lunch and dinner.

TheGrill by Sean Connolly – This restaurant serves lunch and dinner.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 12
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Massages

Hotel Policies

Check-in

  • Minimum check-in age is 18

Special check-in instructions:

Group Booking Policy: For bookings of 4 rooms or more, this property charges a deposit equal to the entire stay, due at time of reservation confirmation. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 60.00 per night.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Union Pay
  • 24-hour check-in
  • Cash Deposit Required

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: NZD 200.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: NZD 42 for adults and NZD 21 for children (approximately)
  • Self-parking fee: NZD 35 per night
  • Valet parking fee: NZD 55.00 per night
  • Rollaway bed fee: NZD 60.00 per night
  • On-site credit card charges are subject to a surcharge of 2.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Skycity Grand Hotel Auckland
  • Skycity Grand Hotel
  • Skycity Grand Auckland
  • Skycity Grand
  • Hotel Skycity Grand
  • SKYCITY Grand Hotel Auckland, New Zealand

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 5 stars.

Official New Zealand Rating provided by Qualmark®