4.7 out of 5

"Stayed in luxury for 1 night. Close to $700 once all the bills added up but worth every cent " More

By a verified traveller on Thu 06 Sep 2018

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Hotel Description

A luxury stay in the heart of Auckland awaits you at Skycity Grand Hotel. Within steps you'll find popular attractions like Sky Tower and SkyCity Casino. Highlights at this hotel include 15 restaurants, 3 bars/lounges, and a full-service spa.

Plasma TVs with satellite channels are featured in all 312 rooms, and you can enjoy free WiFi, in-room childcare, and coffee/tea makers. Dining in is an option with 24-hour room service, and minibars provide refreshments. Pillow menus welcome you to a good night's rest, and other nice touches include bathrobes and free toiletries. Free newspapers, in-room massages, and safes are also available.

A day of pampering at East Day Spa can include deep-tissue massages, hot stone massages, body wraps, and body scrubs along with access to the spa tub. The restaurant, Gusto, serves Italian cuisine and is open for breakfast, lunch, and dinner. Enjoy the indoor swimming pool, fitness centre, and sauna. A 24-hour business centre, a meeting room, and limo/town car service are among the business amenities offered. Other amenities include a casino, free WiFi in public areas, and a snack bar/deli. Full breakfast is available daily. There's also the convenience of valet parking.

Attractions within a short walk of this 5-star Auckland Central Business District hotel include Queen Street Shopping District and within a 15-minute walk you'll find Auckland Ferry Terminal.

Premium Accessible Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$281 per night

Premium Luxury Harbour View King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Luxury King Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Luxury King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Luxury Twin

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Skycity Grand Hotel ratings based on 1,029 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Skycity Grand Hotel

Everyone (511) Couples (459) Business (6) Family (52)
4 out of 5
Really nice hotel just starting to show some signs it's not brand new still. However, the room was great and it's a terrific location.

Posted by on 16 Jan 2019

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5 out of 5
The hotel is nice and in a great spot for easy walking to the Sky Tower, good restaurants and shopping. We would stay here again.

Posted by , from Wellington on 14 Jan 2019

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Comment from Hotel Management

15 Jan 2019 by Alison Borland - Guest Relations Executive

Thank you for your comments. Being in a central location, it is easy to explore Auckland. We hope to welcome you back soon.

5 out of 5

Posted by on 13 Jan 2019

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Comment from Hotel Management

15 Jan 2019 by Alison Borland - Guest Relations Executive

Thankyou for your positive rating, we hope to welcome you back soon.

2 out of 5
Room was not what I expected, considering i almost paid $500 for one nights stay. Could’ve paid $150 less and got the same sized room with a slightly smaller bed. Breakfast was also very dissapointing. Poor service and food.

Posted by on 13 Jan 2019

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Comment from Hotel Management

15 Jan 2019 by Alison Borland - Guest Relations Executive

I am sorry that we did not meet your expectations and your comments have been shared with the team. Thank you for letting us know and we do hope to welcome you back in the future

4 out of 5
It is a nice hotel right in the middle of the city

Posted by on 13 Jan 2019

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Comment from Hotel Management

15 Jan 2019 by Alison Borland - Guest Relations Executive

Thanks! We are pleased you enjoyed your stay

5 out of 5

Posted by on 13 Jan 2019

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Comment from Hotel Management

15 Jan 2019 by Alison Borland - Guest Relations Executive

thanks for your positive rating!

4 out of 5
Slow breakfast service in Gusto restaurant. Had to ask for coffe refills and very slow at coming and taking intial order. Everything else was great.

Posted by on 11 Jan 2019

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Comment from Hotel Management

15 Jan 2019 by Alison Borland - Guest Relations Executive

I am pleased you enjoyed your stay however disappointed to read your comments following your breakfast at Gusto. The team have received your feedback to address and thank you for letting us know.

5 out of 5
Great location, staff, and facilities. Lots of dining choices

Posted by on 11 Jan 2019

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Comment from Hotel Management

15 Jan 2019 by Alison Borland - Guest Relations Executive

Thanks, we look forward to your next visit.

5 out of 5

Posted by on 9 Jan 2019

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Comment from Hotel Management

15 Jan 2019 by Alison Borland - Guest Relations Executive

Thank you for your review, we hope to welcome you back soon

5 out of 5

Posted by on 9 Jan 2019

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Comment from Hotel Management

15 Jan 2019 by Alison Borland - Guest Relations Executive

Thank you for your positive review, we look forward to your next stay.

About the Skycity Grand Hotel

Location 90 Federal Street, Auckland,

Property Features

Skycity Grand Hotel offers its guests a full-service spa, an indoor pool, and a sauna. There are 15 restaurants and 4 coffee shops/cafés, as well as a nearby snack bar/deli. You can unwind with a drink at one of the 3 bars/lounges. Public spaces have free WiFi. A 24-hour business centre, a limo/town car service, and a meeting room are available. A casino, a fitness centre, and spa services are also featured at the luxury Skycity Grand Hotel. Parking is available for a fee. This 5-star Auckland hotel is smoke free.

  • 312 guestrooms or units
  • 15 levels
  • 15 dining venues
  • 3 bars or lounges
  • 4 coffee shops
  • Built in 2004
  • Casino
  • Deli
  • Childcare (surcharge)
  • Business centre (24 hours)
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Auckland (AKL-Auckland Intl.) (27.4 km / 17.1 mi)
  • Train station: Auckland Britomart Station (1 km / 0.6 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Skycity Grand Hotel offers 312 forms of air-conditioned accommodation with minibars and laptop-compatible safes. A pillow menu is available. Plasma televisions come with premium satellite channels and pay-per-view films. Bathrooms include a shower, a complimentary bathrobe, complimentary toiletries and a hairdryer. This Auckland hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include coffee/tea makers and an iron/ironing board. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Premium channels
  • Films for purchase
  • Coffee maker
  • Hypo-allergenic bedding
  • Pillow options
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a full breakfast daily.

Gusto – This restaurant specialises in Italian cuisine and serves breakfast, lunch and dinner.

TheGrill by Sean Connolly – This restaurant serves lunch and dinner.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 12
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Massages

Hotel Policies

Check-in

  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 60.00 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: NZD 200.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: NZD 42 for adults and NZD 21 for children (approximately)
  • Self-parking fee: NZD 35 per night
  • Valet parking fee: NZD 55.00 per night
  • Rollaway bed fee: NZD 60.00 per night
  • On-site credit card charges are subject to a surcharge of 2.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Skycity Grand Hotel Auckland
  • Skycity Grand Hotel
  • Skycity Grand Auckland
  • Skycity Grand
  • Hotel Skycity Grand
  • SKYCITY Grand Hotel Auckland, New Zealand

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 5 stars.

Official New Zealand Rating provided by Qualmark®