4.7 out of 5

"Stayed in luxury for 1 night. Close to $700 once all the bills added up but worth every cent " More

By a verified traveller on Thu 06 Sep 2018

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Hotel Description

A luxury stay in the heart of Auckland awaits you at Skycity Grand Hotel. Within steps you'll find Sky Tower and Queen Street Shopping District within a short 5-minute stroll. Highlights at this hotel include 15 restaurants, 3 bars/lounges, and a full-service spa.

Plasma TVs with satellite channels are featured in all 312 rooms, and you can enjoy free WiFi, in-room childcare, and coffee/tea makers. Dining in is an option with 24-hour room service, and minibars provide refreshments. Pillow menus welcome you to a good night's rest, and other nice touches include bathrobes and free toiletries. Free newspapers, in-room massages, and safes are also available.

A day of pampering at East Day Spa can include deep-tissue massages, hot stone massages, body wraps, and body scrubs along with access to the spa tub. The restaurant, Gusto, serves Italian cuisine and is open for breakfast, lunch, and dinner. Enjoy the indoor swimming pool, fitness centre, and sauna. A 24-hour business centre, a meeting room, and limo/town car service are among the business amenities offered. Other amenities include a casino, free WiFi in public areas, and a snack bar/deli. Full breakfast is available daily. There's also the convenience of valet parking.

Attractions within a 20-minute walk of this 5-star Auckland Central Business District hotel include University of Auckland and Auckland Town Hall.

Premium Luxury King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$175 per night

Premium Accessible Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Luxury Harbour View King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Luxury King Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Luxury Twin

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Skycity Grand Hotel ratings based on 996 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0
5 out of 5

Great service

Stayed in luxury for 1 night. Close to $700 once all the bills added up but worth every cent

Posted by on 6 Sep 2018

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Comment from Hotel Management

9 Sep 2018 by Alison Borland - Guest Relations Executive

Many thanks for reviewing your stay at The Grand Hotel. I am so pleased you enjoyed your time with us!

5 out of 5
Great location, loved the experience. We only stayed one night before boarding the cruise ship but we had a great stay and close walking distance to town for a bit of shopping beforehand.

Posted by , from Napier on 28 Aug 2018

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Comment from Hotel Management

3 Sep 2018 by Alison Borland - Guest Relations Executive

Thank you for reviewing your stay at The Grand Hotel. It's great to hear that you enjoyed your time with us and we hope to welcome you back in the future.

4 out of 5
Staff were friendly, polite and helpful. Room was clean, tidy and bathroom had both shower and bath tub which I like. I would have given maximum score if i didn't have to ask for the bathrobe and slipper. These 2 items were supposed to be provided but they were not in my room when I arrived and I had to ask for them. Overall I had a pleasant stay with no incident. This has helped me to concentrate on the business meetings that I was there for.

Posted by , from Sydney, Australia on 13 Aug 2018

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Comment from Hotel Management

21 Aug 2018 by Alison Borland - Guest Relations Executive

Thank you for you comments. It is great to hear that overall you had a great stay and my apologies again that your room was not serviced properly prior to your arrival with our standard bathrobe and slippers. We hope to welcome you back soon.

4 out of 5

Lovely stay!

Greeted by friendly staff who immediately upgraded our room. It was our Wedding Anniversary so it was a great surprise to get s Knick on the doorvyo find s staff member with some champagne for us ... we felt so special.

Posted by , from Auckland on 20 Jul 2018

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Comment from Hotel Management

23 Jul 2018 by Alison Borland - Guest Relations Executive

Thank you for commenting on your very special stay, I am pleased you enjoyed your time with us and we look forward to welcoming you back next year, if not before.

5 out of 5

Excellent location and standard

Great place to have a break in Auckland. Treat yourself to the luxury that is The Grand.

Posted by , from Timaru on 15 Jul 2018

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Comment from Hotel Management

16 Jul 2018 by Alison Borland - Guest Relations Executive

It's great to hear that you enjoyed your stay, we hope to welcome you back soon!

5 out of 5

Amazing hotel! Central location, great ambiance

Fantastic hotel we stay here all the time - great location to fabulous food and drink options, shopping, entertainment etc. lovely reception area, lighting and bar area too. Only one issue this time is that despite our room being cleaned and bed made, no one removed and replaced our used glasses and wine bottle etc from the first night and as it was my birthday the bins were full of packaging from presents.

Posted by on 24 Jun 2018

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Comment from Hotel Management

27 Jun 2018 by Alison Borland - Guest Relations Executive

Thank you for commenting on your stay. I am pleased that you enjoyed your stay and can I please apologise that your room was not serviced to our normal high standard. Our Executive Housekeeper will address this and our apologies to you. We hope to welcome you back again in the future.

5 out of 5
Awesome service from staff and 10/10 accommodation.

Posted by on 18 Jun 2018

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Comment from Hotel Management

18 Jun 2018 by Alison Borland - Guest Relations Executive

Thank you, we are delighted you enjoyed your stay!

5 out of 5
It is situated in the heart of the city, surrounded with fine dining and all the entertainment you need.

Posted by on 16 Jun 2018

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Comment from Hotel Management

17 Jun 2018 by Alison Borland - Guest Relations Executive

Thank you for commenting on your, I am delighted you enjoyed your stay with us!

5 out of 5
Great to be able to check in early. Before lunchtime. Stored bags where necessary.

Posted by on 14 Jun 2018

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Comment from Hotel Management

17 Jun 2018 by Alison Borland - Guest Relations Executive

Thank you, I am pleased we were able to offer you an early check in and that you enjoyed your stay.

3 out of 5
Had to call room staff back to complete clean. TV movie function would not work, although staff were very attentive trying to fix it. Rest was excellent. Everyone has an one-day. I'll be back.

Posted by on 8 Jun 2018

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Comment from Hotel Management

11 Jun 2018 by Alison Borland - Guest Relations Executive

Thank you for commenting on your stay. Whilst you overall had an enjoyable stay, I was disappointed to read about the inconveniences you encountered and my apologies to you. This has been addressed with the team and we look forward to your next stay.

About the Skycity Grand Hotel

Location 90 Federal Street, Auckland,

Property Features

Skycity Grand Hotel offers its guests a full-service spa, an indoor pool, and a sauna. There are 15 restaurants and 4 coffee shops/cafés, as well as a nearby snack bar/deli. You can unwind with a drink at one of the 3 bars/lounges. Public spaces have free WiFi. A 24-hour business centre, a limo/town car service, and a meeting room are available. A casino, a fitness centre, and spa services are also featured at the luxury Skycity Grand Hotel. Parking is available for a fee. This 5-star Auckland hotel is smoke free.

  • 312 guestrooms or units
  • 15 levels
  • 15 dining venues
  • 3 bars or lounges
  • 4 coffee shops
  • Built in 2004
  • Casino
  • Deli
  • Childcare (surcharge)
  • Business centre (24 hours)
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Indoor pool
  • Free WiFi
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Auckland (AKL-Auckland Intl.) (27.4 km / 17.1 mi)
  • Train station: Auckland Britomart Station (1 km / 0.6 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Skycity Grand Hotel offers 312 forms of air-conditioned accommodation with minibars and laptop-compatible safes. A pillow menu is available. Plasma televisions come with premium satellite channels and pay-per-view films. Bathrooms include a shower, a complimentary bathrobe, complimentary toiletries and a hairdryer. This Auckland hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include coffee/tea makers and an iron/ironing board. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Premium channels
  • Films for purchase
  • Coffee maker
  • Hypo-allergenic bedding
  • Pillow options
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a full breakfast daily.

Gusto – This restaurant specialises in Italian cuisine and serves breakfast, lunch and dinner.

TheGrill by Sean Connolly – This restaurant serves lunch and dinner.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Personal motorised watercraft on site nearby
  • Windsurfing nearby
  • Sailing nearby

Spa Services

East Day Spa has 12 treatment rooms. Services include deep-tissue massages, hot stone massages, Thai massages and facials. The spa is equipped with a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

  • Number of treatment rooms 12
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 35.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Union Pay
  • 24-hour check-in
  • Cash Deposit Required

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: NZD 200.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: NZD 42 for adults and NZD 21 for children (approximately)
  • Self-parking fee: NZD 35 per night
  • Valet parking fee: NZD 55.00 per night
  • Rollaway bed fee: NZD 35.0 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Skycity Grand Hotel Auckland
  • Skycity Grand Hotel
  • Skycity Grand Auckland
  • Skycity Grand
  • Hotel Skycity Grand
  • SKYCITY Grand Hotel Auckland, New Zealand

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Promotions

Special Offer

Book a stay in a "Grand Presidential Suite" and receive complimentary fruit, water, and chocolate upon arrival.


Must book a "Grand Presidential Suite" to receive benefits. Full details at check-in. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 5 stars.

Official New Zealand Rating provided by Qualmark®