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4.4 out of 5

"Didn’t like that we were never told about huge building renovation in both sides. Not double glazed so very noisy. " More

By a verified traveller on Thu 15 Jul 2021

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Hotel Description

Quest Auckland places you steps from Queen Street Shopping District and within a 10-minute stroll of Aotea Centre. Highlights at this aparthotel include in-room kitchenettes, washers/dryers, and free WiFi.

You can enjoy a TV with cable channels, and each apartment features a balcony, an iPod dock, and a coffee/tea maker. A kitchenette comes equipped with a refrigerator and a microwave, and room service is also available. Free newspapers, free local calls, and a safe are also available. Limited housekeeping is available.

This smoke-free aparthotel offers a business center, a terrace, and dry cleaning/laundry services. Added amenities include WiFi in public areas and laundry facilities. There's also the convenience of self parking.

Attractions within a 15-minute walk of this 4-star Newton aparthotel include Sky Tower and University of Auckland.

Studio Executive

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$111* Per night/room 29 Aug. - 30 Aug.

Standard Apartment, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 4 Max

Studio Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Two Bedroom Executive Apartment

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Quest Auckland ratings based on 436 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Quest Auckland

Everyone (237) Couples (146) Business (2) Family (49) Other (1)
3 out of 5
Didn’t like that we were never told about huge building renovation in both sides. Not double glazed so very noisy.

Posted by on 15 Jul. 2021

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Comment from Hotel Management

17 Jul. 2021 by greg

Hi, appreciate your comments... Crane comes down this week on the Building Site , and noise should minimise soon. We are right in the heart of the city, which is a buzzing hustling lively place

5 out of 5
Great staff who could understand and speak either Maori or English.... Stayed in a different hotel the previous night and had problems with language barriers

Posted by on 29 Jan. 2021

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Comment from Hotel Management

31 Jan. 2021 by greg

Hi thanks for staying at Quest Auckland, we do believe our staff make the difference

4 out of 5
Great service, friendly helpful staff. Would definitely recommend this hotel for location and price

Posted by , from Mount Maunganui on 25 Jan. 2021

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Comment from Hotel Management

25 Jan. 2021 by greg

Hi, thank you for your kind feedback, I'm pleased the team made your stay enjoyable , you can't beat a good location...

4 out of 5

Posted by on 6 Oct. 2020

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Comment from Hotel Management

11 Oct. 2020 by greg

Hi, thank you for taking time to give a scorecard

4 out of 5
Really enjoyed our stay. Very friendly helpful staff, great location, nice clean facilities.

Posted by , from Wellington on 5 Oct. 2020

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Comment from Hotel Management

5 Oct. 2020 by GREG

Hi Kylee gald you ahd a great visit to Auckland and we mt your expectations, see you again soon

2 out of 5
Lovely staff however room smelt of stale smoke and was musty. Bathroom felt dirty. No spare blankets. No remote for a/c. Very noisy location.

Posted by on 1 Aug. 2020

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Comment from Hotel Management

3 Aug. 2020 by GREG

Hi , this sounds unusual fro us , so I do apoligise , did you share with the front desk desk at the time, because if would have addressed these concerns at the time

5 out of 5

Posted by on 26 Jul. 2020

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Comment from Hotel Management

26 Jul. 2020 by GREG

THANKS , PLEASED YOU HAD A GREAT STAY

4 out of 5

Posted by on 2 Nov. 2019

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Comment from Hotel Management

3 Nov. 2019 by Greg - manager

thank you and see you again

4 out of 5
Very easy and close to everything lovely staff will be back next time

Posted by on 23 Oct. 2019

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Comment from Hotel Management

23 Oct. 2019 by Greg - Manager

Hi, thank you, look forward to welcoming you back. Just the way it should be Easy...

4 out of 5
It was perfect for what we wanted. We walked everywhere. We liked everything nothing that we didn't like.

Posted by on 22 Sep. 2019

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Comment from Hotel Management

23 Sep. 2019 by manager Greg

thank you, glad it was a perfect stay

Property Features

WiFi is available in public spaces for a fee. There's an onsite business center. A terrace, a vending machine, and complimentary newspapers in the lobby are also featured at Quest Auckland. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Auckland aparthotel is smoke free.

  • 70 guestrooms or units
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Washer/dryer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Auckland Intl. Airport (AKL) (27.4 km / 17.1 mi)
  • Train station: Auckland Britomart Station (1.6 km / 1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Quest Auckland offers 70 air-conditioned accommodations with iPod docking stations and washers/dryers. Rooms open to balconies. Televisions come with cable channels. Accommodations at this 4-star aparthotel have kitchenettes with refrigerators, microwaves, and coffee/tea makers. Rooms have partially open bathrooms. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and safes, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is offered on a limited basis and irons/ironing boards can be requested.

  • Bathrooms are partially open
  • In-room kitchenette
  • Washer and dryer
  • Private balcony
  • IPod dock
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower
  • Housekeeping (limited)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Blackout drapes
  • Air conditioning
  • Connecting rooms available

Food & Drink

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Thursday: 8:00 AM - 8:00 PM
  • Friday - Sunday: 8:00 AM - 4:00 PM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions and lockbox information. Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Monday - Thursday: 8:00 AM - 8:00 PM
  • Friday - Sunday: 8:00 AM - 4:00 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information and lockbox information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 5000.0 per day.
  • Cribs (infant beds) are available for NZD 10.0 per day.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 48 hours between bookings.

  • Parking height restrictions apply
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • LGBTQIA friendly
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • gap period enforced between guest stays 48 hours
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for wireless Internet in public areas: NZD 5 per day (rates may vary)
  • Self parking fee: NZD 20.00 per day
  • Crib (infant bed) fee: NZD 10.0 per day
  • Rollaway bed fee: NZD 5000.0 per day
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Auckland Quest
  • Quest Auckland
  • Quest Hotel Auckland
  • Quest Auckland Serviced Apartments Hotel Auckland Central
  • Quest Auckland Serviced Apartments New Zealand
  • Quest Auckland Aparthotel
  • Quest Auckland Serviced Apartments New Zealand
  • Quest Hotel Auckland
  • Quest Aparthotel
  • Quest Auckland Auckland
  • Quest Auckland Aparthotel
  • Quest Auckland Aparthotel Auckland

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free in-room WiFi is limited to 24 hours per day
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.