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4.0 out of 5

"Always enjoy staying at The Pullman. Always great service. One issue this time: I had multiple cards that didn't let me into the residence entrance ... " More

By a verified traveller on Sun 17 May 2020

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Hotel Description

A luxury stay in the heart of Auckland awaits you at Pullman Auckland Hotel & Apartments. Within just a 10-minute stroll, you'll find popular attractions like University of Auckland and Auckland Ferry Terminal. Highlights at this family-friendly hotel include a full-service spa, an indoor swimming pool, and a health club.

You can enjoy LED TVs with satellite channels, and all 328 rooms feature free WiFi, coffee/tea makers, and free newspapers. Refrigerators and round-the-clock room service make in-room dining convenient. Premium linens invite a comfortable night's sleep, and you'll find nice touches like bathrobes and slippers. Safes, hair dryers, and phones are also available.

A day of pampering at Spa at the Pullman can include deep-tissue massages, hot stone massages, and detox wraps along with aromatherapy and Ayurvedic treatments. Enjoy the fitness center, sauna, and pool loungers as well as access to yoga classes. Business amenities include a conference center, a business center, and limo/town car service. Other amenities include free WiFi in public areas and laundry facilities. There's also the convenience of valet parking.

Attractions within a 10-minute walk of this 5-star Auckland Central Business District hotel include Queen Street Shopping District and Britomart Transport Centre.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$188* Per night/room 17 Jul. - 18 Jul.

Executive Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Pullman Auckland Hotel & Apartments ratings based on 215 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Pullman Auckland Hotel & Apartments

Everyone (168) Couples (20) Business (3) Family (12)
5 out of 5
Always enjoy staying at The Pullman. Always great service. One issue this time: I had multiple cards that didn't let me into the residence entrance to The Pullman.

Posted by on 17 May 2020

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Comment from Hotel Management

8 Jun. 2020 by Justine & The Pullman Auckland Family

Kia Ora! Thank you for your 5 star review! We're glad that you enjoyed your stay with us. So sorry for the inconvenience with the key cards. We hope that we can welcome you again soon

4 out of 5
Staff at the Pullman were very helpful and friendly. Nothing was a bother for them, which was a nice change from other hotels we had stayed at. Close to everything, although you do have to walk up and down the hill to get into the city or down to the Viaduct area so if you have difficulty walking this can be an issue. Property probably needs a bit of a refresh but otherwise great.

Posted by on 2 Feb. 2020

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Comment from Hotel Management

4 Feb. 2020 by Justine & The Pullman Auckland Family

Kia Ora! Thanks a million for your review! We love to see that you had a fantastic stay with us and that you specially enjoyed the friendliness and helpfulness of our Team. We look forward to welcoming you again soon

5 out of 5

Posted by on 19 Jan. 2020

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Comment from Hotel Management

20 Jan. 2020 by Justine & The Pullman Auckland Family

Kia Ora! Thank you for your review!

5 out of 5
The room was very clean. The bed was comfortable. The windows outside were dirty but i understand thats something that cant be clean very easily.

Posted by on 17 Jan. 2020

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Comment from Hotel Management

20 Jan. 2020 by Justine & The Pullman Auckland Family

Kia Ora! Thank you so much for your review - we're glad to see that you had a great stay. We're sorry however that the windows were not perfect - we've started to fix this and it will be finalised very woon. We hope that we can welcome you back again soon

5 out of 5
A modern up to date Hotel with great staff and excellent service.

Posted by , from Rotorua on 4 Jan. 2020

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Comment from Hotel Management

6 Jan. 2020 by Justine & The Pullman Auckland Family

Kia Ora, Thank you so much for your review! We're pleased to see that you loved our style and specially our Team. We hope to welcome you back again soon

5 out of 5
Staff are nice, property needs a refresher. Other than that happy with the stay

Posted by on 3 Jan. 2020

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Comment from Hotel Management

9 Jan. 2020 by Justine & The Pullman Auckland Family

Kia Ora! Thank you so much for your review! We love to see that you enjoyed your stay. Please rest assured that we listen to your comments and are certainly taking them on board. We sincerely hope that we will have the pleasure to welcome you again soon for another great stay!

2 out of 5
It is difficult to understand how this hotel can be rated 5 Star! It was very clean and tidy and the facilities were acceptable. We only stayed one night and were disappointed with the "discussions" we had to have on check out. The two of us did not accept the "package" offered with breakfasts. We ordered one breakfast but found we had been charged for two - as there were two people in the room! This was disappointing when our one breakfast had arrived with one cup and saucer and no other indication that it was meant for two people.

Posted by on 1 Jan. 2020

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Comment from Hotel Management

14 Jan. 2020 by Justine & The Pullman Auckland Family

Kia Ora, Thank you so much for taking the time to share your feedback following your stay with us. We are terribly sorry to see that we failed at offering you a great experience. This is very unusual and we would love to have more details so we can address it so feel free to contact us directly. We hope that we can hear from you soon

4 out of 5
Very pleasant stay, would definitely stay again. Staff pleasant and helpful

Posted by on 28 Dec. 2019

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Comment from Hotel Management

30 Dec. 2019 by Justine & The Pullman Auckland Family

Kia Ora! Thank you very much for your review and for recommending us. We look forward to welcoming you again

5 out of 5
Nice and quiet lovely room generous beds and comfy

Posted by on 21 Dec. 2019

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Comment from Hotel Management

23 Dec. 2019 by Justine & The Pullman Auckland Family

Kia Ora! Thank you so much for rating us 5/5! We love to see that you enjoyed your stay with us and we hope that we will have the pleasure to welcome you again soon!

5 out of 5
Leisure facilities were great and everywhere was clean

Posted by on 8 Dec. 2019

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Comment from Hotel Management

8 Dec. 2019 by Justine & The Pullman Auckland Family

Kia Ora, Thank you very much for your review! We're glad to see that you had a great stay with us and especially enjoyed our wellbeing facilities Hope to see you soon

About the Pullman Auckland Hotel & Apartments

Location Princes Street And Waterloo Quadrant, Auckland, 1010

Property Features

Pullman Auckland Hotel & Apartments offers its guests a full-service spa, an indoor pool, and a health club. Public spaces have free WiFi. A business center and limo/town car service are available. There are 16 meeting rooms available. A sauna, spa services, and a terrace are also featured at the luxury Pullman Auckland Hotel & Apartments. The hotel can provide concierge services and wedding services. For a fee, parking is available. This 5-star Auckland hotel is smoke free.

  • 328 guestrooms or units
  • 14 levels
  • 2 buildings
  • Built in 1968
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Auckland Intl. Airport (AKL) (27.9 km / 17.4 mi)
  • Train station: Auckland Britomart Station (0.7 km / 0.4 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Pullman Auckland Hotel & Apartments offers 328 accommodations with laptop-compatible safes and complimentary newspapers. Beds feature premium bedding. 49-inch LED televisions come with satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Rooms have partially open bathrooms. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Bathrooms are partially open
  • In-room dining (24 hours)
  • HD television
  • Satellite channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

24-hour room service is available.

Spa Services

  • Number of treatment rooms 6
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 65.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines Bureau Veritas (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered valet parking fee: NZD 45.00 per night (in/out privileges)
  • Rollaway bed fee: NZD 65.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Auckland Pullman
  • Pullman Auckland
  • Pullman Hotel Auckland
  • Pullman Auckland Hotel
  • Pullman Auckland Hotel Auckland Central
  • Pullman Auckland New Zealand
  • Auckland Hyatt Regency
  • Pullman Auckland
  • Pullman Auckland & Apartments
  • Pullman Auckland Hotel & Apartments Hotel
  • Pullman Auckland Hotel & Apartments Auckland
  • Pullman Auckland Hotel & Apartments Hotel Auckland

You should know

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 5 stars.

Official New Zealand Rating provided by Qualmark®

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.