4.3 out of 5

"Great locality close to shops, Britomart and the Viaduct " More

By a verified traveller on Fri 31 Aug 2018

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Hotel Description

A luxury stay in the heart of Auckland awaits you at Grand Mercure Auckland. Within just a 15-minute stroll, you'll find Sky Tower and University of Auckland. Highlights at this hotel include a restaurant, a bar/lounge and a conference centre.

LCD TVs with satellite channels are featured in all 207 rooms, and you can enjoy free WiFi, coffee/tea makers and safes. Minibars provide refreshments, and in-room dining is easy with amenities like fridges and round-the-clock room service. Nice touches to enhance your stay include slippers and designer toiletries. Hairdryers, phones and irons/ironing boards are also available.

This business-friendly hotel offers free WiFi in public areas and a fitness centre, and has a business centre. Other amenities include laundry facilities, concierge services and a 24-hour front desk. Buffet breakfast is available on weekdays between 6 AM and 10:30 AM and on weekends between 6 AM and 11 AM. There's also the convenience of valet parking.

Places within a 30-minute walk of this 4.5-star Auckland Central Business District hotel include Auckland Town Hall and Auckland Domain.

Superior Room (City Side, 1 Queen Bed)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$143* Per night/room 25 Aug. - 26 Aug.

Superior Room (2 Queen Beds)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Superior Room

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Superior Room (City Side, 1 King Bed)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room (2 Twin Beds)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Grand Mercure Auckland ratings based on 52 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Grand Mercure Auckland

Everyone (41) Couples (4) Family (3)
5 out of 5
Like the location - central. Nice comfortable room. Pleasant staff.

Posted by on 19 Aug. 2019

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Comment from Hotel Management

23 Aug. 2019 by Guest Relations Manager

Dear Guest, Thank you for awarding us with 5 stars. We are delighted you enjoyed the location of the hotel and the pleasant service you received from our staff during your stay. We hope to welcome you back in the near future. Kind Regards, Tasi Fameitau Guest Relations Manager

5 out of 5

Posted by on 14 Aug. 2019

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Comment from Hotel Management

23 Aug. 2019 by Guest Relations Manager

Dear Guest, Thank you for awarding us with 5 stars. We are delighted you enjoyed your stay and hope to welcome you back soon. Kind Regards, Tasi Fameitau Guest Relations Manager

5 out of 5

Posted by on 11 Aug. 2019

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Comment from Hotel Management

23 Aug. 2019 by Guest Relations Manager

Dear Guest, Thank you for awarding us with 5 stars. We are delighted you enjoyed your stay and we look forward to welcoming you back. Kind Regards, Tasi Fameitau Guest Relations Manager

2 out of 5
Close to down town city centre, restaurants and the pubs

Posted by on 8 Aug. 2019

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Comment from Hotel Management

23 Aug. 2019 by Guest Relations Manager

Dear Guest, Thank you for taking the time to leave us a review. We are delighted you enjoyed the location of the hotel, as you mentioned, we are very close to a lot of restaurants and pubs. We hope to welcome you back again. Kind Regards, Tasi Fameitau Guest Relations Manager

2 out of 5
Location Great have stayed a number of times close to the heart of the city etc

Posted by on 7 Aug. 2019

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Comment from Hotel Management

21 Aug. 2019 by Guest Relations Manager

Dear Guest, Thank you for taking the time to leave us a review. I agree, our location is in the heart of the city and also within walking distance. We hope to welcome you back again. Kind Regards, Tasi Fameitau Guest Relations Manager

4 out of 5

Posted by on 1 Aug. 2019

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Comment from Hotel Management

8 Aug. 2019 by Guest Relations Manager

Kia Ora Guest, Thank you for rating us. We hope you enjoyed your stay and we look forward to your next stay with us. Kind Regards, Tasi Fameitau

4 out of 5
Great location, friendly staff and comfortable room

Posted by on 16 Jul. 2019

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Comment from Hotel Management

22 Jul. 2019 by Guest Relations Manager

Dear Guest, Thank you for your review. We are delighted you enjoyed your stay and we hope to welcome you back. Kind Regards, Tasi Fameitau

5 out of 5
I’d like you to prepare amenities in advance for all the people who’s staying. The breakfast buffet was very lovely and all the staffs were very nice. We had a very good stay so we’s Like to stay again when we have a chance, thanks.

Posted by on 14 Jul. 2019

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Comment from Hotel Management

22 Jul. 2019 by Guest Relations Manager

Dear Guest, Thank you for your lovely review. I'm very happy to read you enjoyed the breakfast buffet and the service provided by our staff. We hope to welcome you back again soon. Kind Regards, Tasi Fameitau

4 out of 5
Lovely rooms and great location. Only gripe was items left off room service breakfast and lack of concern when I phoned room service to give this feedback. Overall a thoroughly decent hotel.

Posted by on 17 Jun. 2019

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Comment from Hotel Management

21 Jun. 2019 by Guest Relations Manager

Dear Guest, Thank you for your review of the hotel. We sincerely regret to see how we let you down, please know that we appreciate and take all feedback you provided as a coaching moment for the team and ensure this will not happen again in the future. Kind Regards, Tasi Fameitau

4 out of 5
Beautiful hotel but the location means there is a lot of street noise at night

Posted by on 16 Jun. 2019

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Comment from Hotel Management

17 Jun. 2019 by Guest Relations Manager

Dear Guest, Thank you for the beautiful review of the hotel. We are delighted you enjoyed your stay and hope to welcome you back again. Kind Regards, Tasi Fameitau

About the Grand Mercure Auckland

Location 8 Customs Street, Auckland, 1707

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a business centre on site. A computer station is on site and WiFi is free in public spaces. A fitness centre, a library, and multilingual staff are also featured at the luxury Grand Mercure Auckland. Parking is available for a fee. This 4.5-star Auckland hotel is smoke free.

  • 1 building
  • 207 guestrooms or units
  • 13 levels
  • Dining venue
  • Bar or lounge
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Library
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge) , Offsite parking discounted rates available

Transport

  • Airport: Auckland (AKL-Auckland Intl.) (28.6 km / 17.7 mi)
  • Train station: Auckland Britomart Station (0.2 km / 0.1 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Grand Mercure Auckland offers 207 forms of air-conditioned accommodation with minibars and a safe. LCD televisions come with satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a shower, complimentary slippers, designer toiletries and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis. Renovation of all guestrooms was completed in May 2017.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Fridge
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6 AM to 10:30 AM and at the weekend from 6 AM to 11 AM.

Grand Mercure Auckland has a restaurant on site.

Late-night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 100 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: NZD 35 per person (approximately)
  • Self-parking fee: NZD 30 per day
  • Valet parking fee: NZD 40 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Auckland Mercure
  • Mercure Hotel Auckland
  • Accor Hotel Auckland
  • Mercure Auckland Hotel
  • Mercure Auckland Hotel Auckland Central
  • Mercure Auckland New Zealand
  • Grand Mercure Auckland Hotel

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our ratings system.

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.