6/10 Okay
Ruby
Travelled with family
3 Feb 2026
Liked: Cleanliness, staff & service, amenities
The room was beautiful, clean and ample. The lobby was small, but pleasant and well kept. The staff were very personably and welcoming. There was however, no available parking at the time we checked in and they suggested we parked at the hotel next door, which was Tropicana. There were no other instructions. Just to park at Tropicana, which is an extremelly large hotal. We had to walk with our luggage from the parking lot, which itself took a while to find, through the hotel huge quarter and lobby then once again outside through frigid temperatures and finally into our hotel. The entire ordeal took an hour. There was no feedback other than "yes, it could be tricky to find their parking lot," and no other explanation as to why they had given us such vague instructions for what would be such a time consuming distressing ordeal. Additionally, the main entrance was covered by a large sheet of ice. There was no way around it, other than through it. One of our parties fell the morning of check out. We informed the front desk staff and she noted apologetically that "you are not the first to fall." Reportedly another guest had fallen the day prior and injured himself. It is unfortunately, as the hotel is quite comfortable, but the checking in logistics were a nightmare.
Ruby
Stayed 1 night in Jan 2026
