6/10 Okay
CARMEN
Travelled with partner
27 June 2025
We prepaid for our king NON smoking room in the renovated tower, when we got there we were informed they only had a double room in a different tower and SMOKING… The lady checking us in wasn’t very nice at all, I explained that there was no way we were getting downgraded much less put on a smoking room! After she spoke to someone (assuming the manager) we were upgraded to a king non smoking suite which was nice, buy why did we have to ask?!. The room itself didn’t smell like cigarettes… but towels, pillows, linens, everything else did. Every evening our bathroom had a smoke smell to it… assuming it comes from the ventilation. AC is very loud, no room service, only place to get food in the hotel after 10:00pm is a cafe that’s decent, but expected more honestly. All our clothes, even what never left our hotel room stunk like smoke! I understand the common areas are smoking… but stuff that never left our room smelling was a bit much for us.
Most definitely wouldn’t recommend if you don’t appreciate smell of cigarettes the whole time.
CARMEN
Stayed 2 nights in Jun 2025