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4.5 out of 5

"Lovely room with all the amenities that you would need. Safe and quiet, great staff. " More

By a verified traveller on Wed 28 Sep 2022

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Hotel Description

A luxury stay in Alice Springs awaits you at Quest Alice Springs. Within a 20-minute stroll, you'll find Alice Springs Transport Heritage Centre and Heritage Walk. Highlights at this aparthotel include an outdoor swimming pool and in-room free WiFi.

You can enjoy a flat-screen TV with digital channels, and each apartment features a DVD player, a coffee/tea maker, and a safe. In-room dining is easy with amenities like a refrigerator, a microwave, and a stovetop. A hair dryer, an iron/ironing board, and a wardrobe or closet are also available.

This business-friendly aparthotel offers free WiFi in public areas, a free grocery shopping service, and a 24-hour front desk. Added amenities include laundry facilities, a garden, and barbecue grills. There's also the convenience of free self parking.

Sights within a 20-minute walk of this 4.5-star The Gap aparthotel include Royal Flying Doctor Service and National Pioneer Women's Hall of Fame.

Studio Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$148* Per night/room 18 Dec. - 19 Dec.

Executive 2 bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 5 Max

3 Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 7 Max

2 Bedroom Apartment

Bed Count 2 King Beds Maximum Occupancy 5 Max

1 Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 3 Max

Quest Alice Springs ratings based on 125 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Quest Alice Springs

Everyone (60) Couples (38) Family (20)
5 out of 5
Lovely room with all the amenities that you would need. Safe and quiet, great staff.

Posted by on 28 Sep. 2022

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Comment from Hotel Management

3 Oct. 2022 by Manager

Good morning Karen, Thank you very much for your lovely review and we are pleased that you have enjoyed your stay with us. We wish you safe travels and hopefully till a next time.

4 out of 5

Posted by on 17 Aug. 2022

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5 out of 5
Lovely apartment however, the temperature in the shower was luke warm not hot at all

Posted by on 12 Aug. 2022

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Comment from Hotel Management

12 Sep. 2022 by Lenie

Good afternoon Allison,Thank you for your well appreciated feedback and we are very pleased you have enjoyed your stay with us. We apologize for the luke-warm water, fortunately we were able to fix this problem the same day. Again, thank you very much for staying with us and we wish you safe travels.

4 out of 5
All good generally but location limits opportunities without transport.

Posted by on 26 Jul. 2022

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Comment from Hotel Management

12 Sep. 2022 by Lenie

Good afternoon Daniel,Thank you for your well appreciated feedback and we are very pleased you have enjoyed your stay with us. We wish you safe travels

2 out of 5
All good except we didn’t get our hot water shower for first two days of stay. Communicated with property manager but not much done. Don’t stay at 33B last unit in the line to get hot water supply.

Posted by on 11 Jul. 2022

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Comment from Hotel Management

22 Jul. 2022 by Manager

Good afternoon Jo, thank you for your email and again we are sorry that there was a problem with the hot water system, we are very glad that we were able to assist you to ensure the remainder of your stay was satisfactory.

4 out of 5
The staff were really friendly and helpful. It was useful having the laundry facilities

Posted by on 10 Jun. 2022

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Comment from Hotel Management

28 Jun. 2022 by Manager

Good morning Robyn, Thank you so much for your lovely feedback and that you have enjoyed your stay with us. A big thank you for the compliments regarding our staff. Always very nice to hear. We wish you safe travels and hopefully till next time!

5 out of 5
The fact that it was an aprtment and we could cook our own meals

Posted by on 20 May 2022

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Comment from Hotel Management

1 Jun. 2022 by Lenie

Dear Val, Thank you so much for this wonderful review. We hope to welcome you back on your next travels to the Red Centre

4 out of 5
Good rooms, central location

Posted by , from Charters Towers on 23 Oct. 2021

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Comment from Hotel Management

23 Nov. 2021 by Lenie

Dear Phillip, thank you very much for your great feedback. It is much appreciated and we are glad you have enjoyed your stay with us. We wish you safe travels and hopefully till a next time.

4 out of 5
Annie, at reception made our stay a breeze. She was exceptionally helpful and always happy. What a super ambassador for the Quest brand.

Posted by on 1 Sep. 2021

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Comment from Hotel Management

8 Sep. 2021 by Lenie

Dear Andrea, We very much appreciate your comments regarding your stay at the Quest Serviced Apartments Alice Springs. It is always a pleasure to receive great feedback and we will share your kind comments with our team. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Your QAS Team

2 out of 5
This property is marketed as a 'Luxury' property and I would like to know what part is the luxury. The foyer is really lovely, but that is it. The room was dark and musty, carpet in room and hallway in need of a good clean. The bed was held up by 3 novels on one of the legs and had collapsed in the middle. The bathroom was in need of an upgrade, you couldn't adjust the height of the shower head and when you tried the pipes inside the wall moved. The drain must be blocked as there was a smell and the water was slow to drain away in the shower. There is not enough parking for all the guests, so they had an overflow area, but once the car is locked in you cannot gain access until 7am the next morning, so we found we didn't go out at night as we did not want to miss out on a car park. We could hear noise from other rooms. We stayed here for the last nights of our stay in NT thinking we were paying extra for some luxury, this is definately not what we got, very disappointing. Not sure how they got all the other positive reviews, we would not stay again and would not recommend.

Posted by on 24 Aug. 2021

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Property Features

As a guest of Quest Alice Springs, you'll find an outdoor pool, barbecue grills, and multilingual staff. Event space at this aparthotel measures 11 square feet (0 square meters) and includes conference space. Public spaces have free WiFi. The luxury Quest Alice Springs also features a garden, a picnic area, and laundry facilities. Free self parking is available. This 4.5-star Alice Springs aparthotel is smoke free.

  • 68 guestrooms or units
  • 11 sq ft of conference space
  • 0 sq m of conference space
  • Poolside lounge chairs
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Grocery service (free)
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Ciccone Alice Springs Station (3.8 km / 2.3 mi)
  • Parking: Free self parking

Room Amenities

Quest Alice Springs offers 68 accommodations with DVD players and safes. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with digital channels. Housekeeping is provided daily.

  • Flat-screen television
  • Digital channels
  • DVD player
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Nearby Activities

Recreational amenities at the aparthotel include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 9:00 PM

Special check-in instructions:

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 9 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

  • No rollaway/extra beds available
  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Credit card pre-authorisation
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Credit card charges are subject to a surcharge of AUD 50

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Alice Springs Quest
  • Quest Alice Springs
  • Quest Hotel Alice Springs
  • Quest Alice Springs Apartment
  • Quest Alice Springs The Gap
  • Quest Alice Springs Aparthotel
  • Quest Alice Springs Aparthotel The Gap

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.