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4.0 out of 5

"Warm cookies received on arrival, friendly helpfully staff, great food. " More

By a verified traveller on Tue 30 Jan 2024

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Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$174* Per night/room 30 Mar. - 31 Mar.

Room, 1 King Bed, Mountain View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Double Room, Mountain View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premier Suite, 1 King Bed, Mountain View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 2 Double Beds, Mountain View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

DoubleTree by Hilton Alice Springs ratings based on 333 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for DoubleTree by Hilton Alice Springs

Everyone (230) Couples (45) Business (2) Family (44)
5 out of 5
Warm cookies received on arrival, friendly helpfully staff, great food.

Posted by on 30 Jan. 2024

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Comment from Hotel Management

30 Jan. 2024 by Ashley, Assistant Front Office Manager

Dear Lisa, Thank you for sharing your kind review. We are happy to hear you enjoyed your stay, especially our amazing Doubletree cookies and our friendly team. We look forward to welcoming you back sometime!

4 out of 5

Posted by on 20 Jan. 2024

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2 out of 5
Aspect across the course is great. Distance to rooms and impracticable internal access extremely poor and after hours access inconsistent. No details given by reception staff re direction to room or assistance offered!

Posted by on 22 Dec. 2023

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Comment from Hotel Management

22 Dec. 2023 by Ellane

Dear Nick, Thank you for taking the time write us feedback. I wanted to personally extend my sincerest apologies for the inconveniences you experienced during your recent stay at DoubleTree by Hilton Alice Springs. Your feedback regarding the impractical internal access, inconsistent after hours access, and lack of guidance from our reception staff has been brought to our attention, and I am genuinely sorry for the frustration these issues may have caused.We take great pride in providing exceptional service and ensuring a seamless experience for our guests, and I regret that we fell short in meeting your expectations on this occasion.To make amends and demonstrate our commitment to providing you with the quality stay you deserve, I would like to offer you a complimentary upgrade for your next visit if our room availability allows. Your valuable feedback has been shared with our IT team, and we are actively working on improving our internal access and service. When you plan your return, please reach out to our reservations team, and we will personally oversee your upgraded accommodation to ensure a seamless and enjoyable stay.Once again, I apologize for any inconvenience caused and appreciate your understanding. We value your patronage and hope to have the opportunity to restore your faith in our hospitality during your next visit.Should you have any further concerns or if there is anything else we can do to enhance your future stay, please don't hesitate to contact me directly.Thank you for choosing DoubleTree by Hilton Alice Springs. We are committed to making your next experience exceptional.Warm regards,

5 out of 5
Helpful staff

Posted by on 8 Dec. 2023

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Comment from Hotel Management

8 Dec. 2023 by Sabrina Shi

Dear Gary,Thank you so much for taking the time to leave us such a glowing 5-star review! We're thrilled to hear that you had a fantastic experience with us. Your kind words truly mean the world to our team.Your feedback motivates us to continue delivering exceptional experiences to everyone who walks through our doors. We hope to have the pleasure of welcoming you back soon for another wonderful stay.Once again, thank you for choosing DoubleTree by Hilton Alice Springs and for sharing your positive experience. If there's anything else we can do to make your next visit even better, please don't hesitate to reach out.Warm regards,Sabrina ShiHotel Manager

4 out of 5

Posted by , from Currambine on 17 Nov. 2023

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Comment from Hotel Management

22 Nov. 2023 by Ellane

Hi Geoff,Thank you for taking a moment to share your experience. I am happy to hear you found our hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

3 out of 5
Everything had a cheap and run down feel. The staff were very friendly and easy to deal with.

Posted by on 23 Oct. 2023

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Comment from Hotel Management

30 Oct. 2023 by Ashley, Assistant Front Office Manager

Dear Kate, Thank you for leaving us your feedback of the hotel and our team. We look forward to the opportunity to welcome you back sometime.

5 out of 5

Posted by on 18 Oct. 2023

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Comment from Hotel Management

13 Nov. 2023 by Ashley, Assistant Front Office Manager

Thank you for leaving us your review. We hope to see you again sometime!

3 out of 5
There was a bad stench from the water in the taps in the bathroom.

Posted by on 21 Sep. 2023

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Comment from Hotel Management

20 Oct. 2023 by Ashley, Assistant Front Office Manager

Hi Muriel, thank you for letting us know about the taps/water doing your previous visit. I will pass this to our Maintenance Team.

4 out of 5

Posted by on 23 Jul. 2023

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Comment from Hotel Management

8 Aug. 2023 by Ashley, Assistant Front Office Manager

Dear Julie, Thank you for your review. We hope to see you again on your next trip!

4 out of 5
Liked the accessibility to laundry (and ready supply laundry powder), restaurants and facility ambience.

Posted by on 11 Jul. 2023

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Comment from Hotel Management

8 Aug. 2023 by Ashley, Assistant Front Office Manager

Dear Susan, Thank you for sharing your feedback. It is wonderful to hear you enjoyed your stay and the ambiance. Please feel more than welcome to visit again sometime.

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