30 Jan. 2024 by Ashley, Assistant Front Office Manager
Dear Lisa, Thank you for sharing your kind review. We are happy to hear you enjoyed your stay, especially our amazing Doubletree cookies and our friendly team. We look forward to welcoming you back sometime!
22 Dec. 2023 by Ellane
Dear Nick, Thank you for taking the time write us feedback. I wanted to personally extend my sincerest apologies for the inconveniences you experienced during your recent stay at DoubleTree by Hilton Alice Springs. Your feedback regarding the impractical internal access, inconsistent after hours access, and lack of guidance from our reception staff has been brought to our attention, and I am genuinely sorry for the frustration these issues may have caused.We take great pride in providing exceptional service and ensuring a seamless experience for our guests, and I regret that we fell short in meeting your expectations on this occasion.To make amends and demonstrate our commitment to providing you with the quality stay you deserve, I would like to offer you a complimentary upgrade for your next visit if our room availability allows. Your valuable feedback has been shared with our IT team, and we are actively working on improving our internal access and service. When you plan your return, please reach out to our reservations team, and we will personally oversee your upgraded accommodation to ensure a seamless and enjoyable stay.Once again, I apologize for any inconvenience caused and appreciate your understanding. We value your patronage and hope to have the opportunity to restore your faith in our hospitality during your next visit.Should you have any further concerns or if there is anything else we can do to enhance your future stay, please don't hesitate to contact me directly.Thank you for choosing DoubleTree by Hilton Alice Springs. We are committed to making your next experience exceptional.Warm regards,
8 Dec. 2023 by Sabrina Shi
Dear Gary,Thank you so much for taking the time to leave us such a glowing 5-star review! We're thrilled to hear that you had a fantastic experience with us. Your kind words truly mean the world to our team.Your feedback motivates us to continue delivering exceptional experiences to everyone who walks through our doors. We hope to have the pleasure of welcoming you back soon for another wonderful stay.Once again, thank you for choosing DoubleTree by Hilton Alice Springs and for sharing your positive experience. If there's anything else we can do to make your next visit even better, please don't hesitate to reach out.Warm regards,Sabrina ShiHotel Manager
22 Nov. 2023 by Ellane
Hi Geoff,Thank you for taking a moment to share your experience. I am happy to hear you found our hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future!
30 Oct. 2023 by Ashley, Assistant Front Office Manager
Dear Kate, Thank you for leaving us your feedback of the hotel and our team. We look forward to the opportunity to welcome you back sometime.
13 Nov. 2023 by Ashley, Assistant Front Office Manager
Thank you for leaving us your review. We hope to see you again sometime!
20 Oct. 2023 by Ashley, Assistant Front Office Manager
Hi Muriel, thank you for letting us know about the taps/water doing your previous visit. I will pass this to our Maintenance Team.
8 Aug. 2023 by Ashley, Assistant Front Office Manager
Dear Julie, Thank you for your review. We hope to see you again on your next trip!
8 Aug. 2023 by Ashley, Assistant Front Office Manager
Dear Susan, Thank you for sharing your feedback. It is wonderful to hear you enjoyed your stay and the ambiance. Please feel more than welcome to visit again sometime.