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4.1 out of 5

"It was quite pricey for the standard. Im sure there are other nicer cheaper options in Alice Springs. We would not stay again. " More

By a verified traveller on Sat 15 Oct 2022

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Hotel Description

A luxury stay in Alice Springs awaits you at Mercure Alice Springs Resort. Within just a 10-minute stroll, you'll find Olive Pink Botanic Garden and Mbantua Fine Art Gallery and Cultural Museum. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free self parking.

The restaurant, Barra on Todd Restaurant, is open for breakfast, lunch, and dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the gym and pool loungers. Other amenities include free WiFi in public areas, a conference center, and laundry facilities. Buffet breakfast is available daily between 6 AM and 10 AM. There's also the convenience of free train pick-up service.

Sights within a 15-minute walk of this East Side hotel include Australian Aboriginal Dreamtime Gallery and Todd Mall.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$130* Per night/room 26 Feb. - 27 Feb.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Twin Room, Multiple Beds

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed, Balcony, Garden View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Queen Beds, Garden View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Superior Twin Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Mercure Alice Springs Resort ratings based on 281 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mercure Alice Springs Resort

Everyone (220) Couples (21) Business (6) Family (20)
3 out of 5
Un peu vieillot...

Posted by on 22 Jan. 2023

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3 out of 5
It was quite pricey for the standard. Im sure there are other nicer cheaper options in Alice Springs. We would not stay again.

Posted by on 15 Oct. 2022

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Comment from Hotel Management

21 Oct. 2022 by Front Office

Dear Tracy,Thank you for your feedback. We are sorry to hear that you are unhappy with your stay.Thank you so much for your visit.

2 out of 5
Felt sorry for the stretched and over worked staff, I would love to see the management cut back availabilities and let the staff just focus on the quality of fewer rooms.

Posted by on 8 Oct. 2022

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Comment from Hotel Management

21 Oct. 2022 by Front Office

Dear Haley,We use all the feedback we get to improve the resort, so we appreciate you taking the time to write us a review. We have been struggling with staff shortage like most hotels after we reopened, but we are proud to say that we are finally getting on top of things. We do hope you still had a nice time in Alice and that we get the privilege of changing your view of the resort in the future.Kind regardsMercure Alice Springs Resort

4 out of 5
friendly staff, lovely environment

Posted by on 29 Sep. 2022

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Comment from Hotel Management

2 Oct. 2022 by Front Office

Dear Sijun,Thank you so much for you review and kind words. We are happy to hear that you are satisfied with the staff and environment.Thank you for your visit. Hope you come again.Best regardsMercure Alice Springs Resort

2 out of 5

Posted by on 28 Aug. 2022

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2 out of 5
Booked a cab to the airport and the reception clerk decided to book us a private car instead. Didn’t even tell us they did this and it cost is twice the cost.

Posted by on 13 Aug. 2022

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4 out of 5
The staff in the dining area were very friendly. Mathias in reception was very helpful too. The food was excellent

Posted by on 1 Aug. 2022

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Comment from Hotel Management

24 Sep. 2022 by Front Office

Hi Janice,Thank you so much for taking the time to write us a review and for your stay. We are glad to hear that you enjoyed the restaurant. We will pass along your kind words to the restaurant and Mathias.Hope to see you here on another occasion.Best regards,Mercure Alice Springs Resort

3 out of 5

Posted by on 30 Jul. 2022

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1 out of 5
We had so many things wrong with the room- lights, taps, noisy fridge- we didn’t sleep. We reported these issues and were told a manager would get back to us- nothing for 2 weeks so we called again and were told a manger would get back to us- this was over a week ago- still nothing. I have tried to give them a chance- but 3 weeks and no response is really too much,

Posted by on 29 Jul. 2022

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Comment from Hotel Management

24 Sep. 2022 by Front Office

Dear Heidi,First of all we would like to thank you for taking the time to give us your feedback. We are so sorry that we didn't follow up on the room issues and communication. We have struggled after we opened again in July.We hope to have the privilege of changing your experience and view of our resort in the future. Sincerely,Mercure Alice Springs Resort

4 out of 5
Good end of hike relaxing.

Posted by on 26 Jul. 2022

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Comment from Hotel Management

24 Sep. 2022 by Front Office

Dear David,Thank you so much for taking the time to write us a review and for your visit. We are glad to hear that you had a relaxing stay. Hope to see you here on another occationKind regardsMercure Alice Springs Resort

About the Mercure Alice Springs Resort

Location 34 Stott Terrace, East Side, NT 0870

Property Features

Mercure Alice Springs Resort offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. There are 4 meeting rooms available. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Mercure Alice Springs Resort. Self parking is free. This 4.5-star Alice Springs hotel is smoke free.

  • 139 guestrooms or units
  • 2 levels
  • 3 buildings
  • Built in 1974
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Ciccone Alice Springs Station (4 km / 2.5 mi)
  • Property shuttles: Free train station pick-up
  • Parking: Free self parking

Room Amenities

Mercure Alice Springs Resort offers 139 accommodations with minibars and safes. LCD televisions are featured in guestrooms. Bathrooms include complimentary toiletries and hair dryers. This Alice Springs hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Refrigerator
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10 AM.

Barra on Todd Restaurant - This poolside restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 40.0 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property advises that enhanced cleaning measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 3
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free: Maximum age 12
  • Property is cleaned with disinfectant
  • Property does not follow a brand or regulatory agency's sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property is not currently implementing any guest safety measures
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 20 and AUD 25 for adults, AUD 12 and AUD 13 for children (approximately)
  • Late check-out fee: AUD 49 (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 40.0 per night
  • Credit card charges are subject to a surcharge of 1.3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Alice Springs Chifley
  • Alice Springs Chifley Resort
  • Alice Springs Resort
  • Chifley Alice Springs
  • Mercure Alice Springs Resort Opening July 2017
  • Chifley Resort
  • Chifley Resort Alice Springs
  • Resort Alice Springs
  • Mercure Resort Opening July 2017
  • Mercure Alice Springs Opening July 2017
  • Mercure Opening July 2017
  • Mercure Alice Springs
  • Chifley Alice Springs Resort
  • Mercure Alice Springs Resort (Opening July 2017)
  • Mercure Alice Springs Side
  • Mercure Alice Springs Resort Hotel
  • Mercure Alice Springs Resort East Side
  • Mercure Alice Springs Resort Hotel East Side

You should know

  • Up to 3 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.