A luxury stay in Alice Springs awaits you at Mercure Alice Springs Resort. Within just a 10-minute stroll, you'll find Olive Pink Botanic Garden and Australian Aboriginal Dreamtime Gallery. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free self parking.
The restaurant, Barra on Todd Restaurant, is open for breakfast, lunch, and dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the gym and pool loungers. Other amenities include free WiFi in public areas, a conference center, and laundry facilities. Buffet breakfast is available daily between 6 AM and 10 AM. There's also the convenience of free train pick-up service.
Sights within a 15-minute walk of this East Side hotel include Todd Mall and Adelaide House.
Mercure Alice Springs Resort ratings based on 281 Verified Reviews
Review Summary
4.2
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Mercure Alice Springs Resort
Everyone (221)Couples (23)Business (6)Family (18)
4 out of 5
The staff in the dining area were very friendly. Mathias in reception was very helpful too. The food was excellent
Posted by Janice on 1 Aug. 2022
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Comment from Hotel Management
24 Sep. 2022
by Front Office
Hi Janice,Thank you so much for taking the time to write us a review and for your stay. We are glad to hear that you enjoyed the restaurant. We will pass along your kind words to the restaurant and Mathias.Hope to see you here on another occasion.Best regards,Mercure Alice Springs Resort
1 out of 5
We had so many things wrong with the room- lights, taps, noisy fridge- we didn’t sleep. We reported these issues and were told a manager would get back to us- nothing for 2 weeks so we called again and were told a manger would get back to us- this was over a week ago- still nothing.
I have tried to give them a chance- but 3 weeks and no response is really too much,
Posted by Heidi on 29 Jul. 2022
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Comment from Hotel Management
24 Sep. 2022
by Front Office
Dear Heidi,First of all we would like to thank you for taking the time to give us your feedback. We are so sorry that we didn't follow up on the room issues and communication. We have struggled after we opened again in July.We hope to have the privilege of changing your experience and view of our resort in the future. Sincerely,Mercure Alice Springs Resort
4 out of 5
Good end of hike relaxing.
Posted by David on 26 Jul. 2022
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Comment from Hotel Management
24 Sep. 2022
by Front Office
Dear David,Thank you so much for taking the time to write us a review and for your visit. We are glad to hear that you had a relaxing stay. Hope to see you here on another occationKind regardsMercure Alice Springs Resort
5 out of 5
The room was ver spacious and clean. Just had t wait to book in about and hour due to short staff. But overall a great location and place to stay.
Posted by Leanna on 13 Jul. 2022
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2 out of 5
Hotel was advertised as having an indoor heated pool. What they dont tell you is that this is the local community pool around the corner. Attitude was poor at this being brought up, and had been by previous customers. Restaurant was below average for the cost charged. Far better to venture into local restaurants in town then to waste your money in the restaurant.
Posted by a verified traveller on 7 Jul. 2020
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Comment from Hotel Management
10 Aug. 2020
by Jason
Thank you for taking the time to review Mercure Alice Springs Resort, i'm sorry that you did not have a satisfactory stay with us. I must note that we do not advertise having a heated pool, but only as having an outdoor unheated swimming pool onsite. We do however suggest that there is a heated pool in close proximity to the resort which incurs a fee for entry. I'm also sorry that you did not rate highly our award winning onsite restaurant, and hope that you will visit again in the future so that we can show you the ongoing improvements happening at the resort.
Best regards,
Jason Todd, General Manager
5 out of 5
Have been using the Mercure AliceSprings Resort for 3 years. The staff are always fantastic.
Posted by Dyan, from Yuelamu on 9 Jun. 2020
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Comment from Hotel Management
26 Jun. 2020
by Jason
Dear Dyan,
Thanks for taking the time to rate Mercure Alice Springs Resort, I'm so pleased you continue to visit us and hope to welcome you back in the future for another memorable experience!
Warm regards,
Jason Todd
General Manager
4 out of 5
Stayed for 1 night in February 2020. Lovely overall. My booking was on a second floor - luggage lift available for use provided that other patrons follow instructions to close all doors for the next trip. Ice machine in lobby of accommodation block which was the best! Room was lovely and luxurious, clean and fresh products. My garden view was overlooking the bike path along the Todd River - this translated to limited privacy, high power electricity wires buzzing constantly at balcony height and the sound of people arguing for a number of hours overnight. Thus the balcony was unusable. The cooling system and block out curtains reduced much of the noise. Didn't use the pool facilities but it looked popular - pool towels provided by hotel. Restaurant looked popular also with a varied menu. Limited tea, coffee, etc and small in-room menu. Staff were warm and helpful. Was able to book multiple activities through them, inclusion airport transfer, with recommendations by reception staff. Hotel is within walking distance to the centre of town and other local facilities. I will happily stay again in the future without feeling any need to book at the nearby, more expensive establishments.
Posted by a verified traveller on 20 Apr. 2020
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Comment from Hotel Management
7 May 2020
by Jason
Thank you for taking the time to review Mercure Alice Springs Resort, and thank you for providing such detailed information for the benefit of the resort, and also our prospective future guests. I'm so pleased you had a great stay and hope to welcome you back in the future for another memorable experience!
Warm regards,
Jason Todd, General Manager
5 out of 5
Has everything you need at your finger tips and the staff really provide good service.
Posted by a verified traveller on 31 Mar. 2020
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Comment from Hotel Management
7 May 2020
by Jason
Thank you for taking the time to review Mercure Alice Springs Resort, i'm so pleased you had a great stay and hope to welcome you back in the future for another memorable experience!
Warm regards,
Jason Todd, General Manager
4 out of 5
Great location. Lovely pool. Friendly staff. Would recommend
Posted by Prue, from Adelaide on 10 Mar. 2020
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Comment from Hotel Management
7 May 2020
by Jason
Dear Prue,
Thank you for taking the time to review Mercure Alice Springs Resort, I'm so pleased you had a great stay and look forward to welcoming you back in the future for another memorable stay!
Warm regards,
Jason Todd, General Manager
Mercure Alice Springs Resort offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. WiFi is free in public spaces. There are 4 meeting rooms available. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Mercure Alice Springs Resort. Self parking is free. This 4.5-star Alice Springs hotel is smoke free.
139 guestrooms or units
2 levels
3 buildings
Built in 1974
Poolside lounge chairs
Umbrellas for the pool
Conference center
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Wedding services available
Terrace
Garden
Outdoor picnic space
Gift shop
ATM
Elevator
No smoking on site
Bar or lounge
Bar by the pool
Dining venue
Family Friendly Amenities
Family property
Number of outdoor pools - 1
Free WiFi
Laundry facilities
Refrigerator
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Train station: Ciccone Alice Springs Station (4 km / 2.5 mi)
Property shuttles: Free train station pick-up
Parking: Free self parking
Room Amenities
Mercure Alice Springs Resort offers 139 accommodations with minibars and safes. LCD televisions are featured in guestrooms. Bathrooms include complimentary toiletries and hair dryers. This Alice Springs hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.
Minibar
In-room dining (limited hours)
LCD television
Refrigerator
Cribs (surcharge)
Rollaway beds (surcharge)
Housekeeping (daily)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Wheelchair accessible
Wardrobe or closet
Food & Drink
For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10 AM.
Barra on Todd Restaurant - This poolside restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 10 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding.
Rollaway/extra beds are available for AUD 40.0 per night.
Cribs (infant beds) are available for AUD 10.0 per night.
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property advises that enhanced cleaning measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Children stay free
Service animals are allowed
Service animals are exempt from fees/restrictions
Number of children who can stay for free – 3
UnionPay
Debit cards not accepted
Staffed front desk
Children stay free: Maximum age 12
Property is cleaned with disinfectant
Property does not follow a brand or regulatory agency's sanitisation guidelines
Property confirms they are implementing enhanced cleaning measures
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property is not currently implementing any guest safety measures
Property does not follow sanitisation practices of any association
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Breakfast fee: between AUD 20 and AUD 25 for adults, AUD 12 and AUD 13 for children (approximately)
Late check-out fee: AUD 49 (subject to availability)
Crib (infant bed) fee: AUD 10.0 per night
Rollaway bed fee: AUD 40.0 per night
Credit card charges are subject to a surcharge of 1.3 percent
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Alice Springs Chifley
Alice Springs Chifley Resort
Alice Springs Resort
Chifley Alice Springs
Mercure Alice Springs Resort Opening July 2017
Chifley Resort
Chifley Resort Alice Springs
Resort Alice Springs
Mercure Resort Opening July 2017
Mercure Alice Springs Opening July 2017
Mercure Opening July 2017
Mercure Alice Springs
Chifley Alice Springs Resort
Mercure Alice Springs Resort (Opening July 2017)
Mercure Alice Springs Side
Mercure Alice Springs Resort Hotel
Mercure Alice Springs Resort East Side
Mercure Alice Springs Resort Hotel East Side
You should know
Up to 3 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
National Rating
This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.
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Frequently Asked Questions
Mercure Alice Springs Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.
Mercure Alice Springs Resort uses enhanced cleaning measures.
Yep, Mercure Alice Springs Resort has a free self car park.
Mercure Alice Springs Resort has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.
You bet! With amenities like kids' meals and laundry facilities, as well as cots/infant beds in the guestrooms, it's no surprise Mercure Alice Springs Resort is a hit with families.
You bet, buffet brekkie is available daily between 6 AM and 10 AM.
No, Mercure Alice Springs Resort does not offer an airport shuttle service.
Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.
Check-in begins at 3:00 PM. Check-out time is 10 AM.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
