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4.2 out of 5

"Staff are great. Food is a 5/10. Pool decking is in terrible condition. Gaps, lips and cracks everywhere. Trip hazards waiting for a lawsuit. The des ... " More

By a verified traveller on Fri 24 Sep 2021

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Hotel Description

You'll be connected to the convention center at Crowne Plaza Alice Springs Lasseters, an IHG Hotel, and within steps of Alice Springs Convention Centre and Lasseters Casino. Highlights at this luxury hotel include 3 restaurants, 4 bars/lounges, and a full-service spa.

All 205 rooms feature plasma TVs with satellite channels, and you can enjoy free WiFi, furnished balconies, and coffee/tea makers. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators and round-the-clock room service. Nice touches to enhance your stay include slippers and free toiletries. Safes, hair dryers, and phones are also available.

A day of pampering at Lavish Day Spa can include deep-tissue massages and hot stone massages along with facials and mani/pedis. The restaurant, Juicy Rump Bar/Restaurant, is open for brunch, lunch, and dinner. Tempo is the hotel's own tapas bar. Enjoy the outdoor swimming pool, 24-hour health club, sauna, and kids' swimming pool. Business travelers can take advantage of a conference center, a meeting room, and a business center. Other amenities include a casino, free WiFi in public areas, and laundry facilities. Buffet breakfast is available on weekdays between 6 AM and 10 AM and on weekends between 6 AM and 11 AM. There's also free self parking, along with the convenience of airport drop-off service.

Sights within a 20-minute walk of this 4.5-star Desert Springs hotel include Yeperenye-Emily and Jessie Gaps Nature Park and Alice Springs Golf Club.

Standard Room, 2 Queen Beds, Non Smoking (2 Beds)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
AU$229* Per night/room 1 Oct. - 2 Oct.

Deluxe Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Suite, 2 Bedrooms, Non Smoking

Bed Count 2 King Beds Maximum Occupancy 4 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 2 Queen Beds, Non Smoking (2 Bed)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Crowne Plaza Alice Springs Lasseters, an IHG Hotel ratings based on 404 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Crowne Plaza Alice Springs Lasseters, an IHG Hotel

Everyone (278) Couples (68) Business (4) Family (38)
3 out of 5
Staff are great. Food is a 5/10. Pool decking is in terrible condition. Gaps, lips and cracks everywhere. Trip hazards waiting for a lawsuit. The design of the bathroom is also terrible. 4 person room with no towel rail. Sliding shower door system is woeful. Shower head is also on the wrong wall. Overall terrible use of space. No clothesline to dry pool clothes. The architect needs to be named and shamed.

Posted by on 24 Sep. 2021

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Comment from Hotel Management

27 Sep. 2021 by Hotel Team

Dear Mat, Thank you for taking the time to provide feedback on your stay. Please accept our apologies for your experience not being up to standard. We shall review with the team and make improvements moving forward. Kind Regards Hotel Team

1 out of 5
Of all the times that we’ve stayed at the Lasseters, this was probably the worst. Checked in on one of the busiest times of the year due to Red Centrenats. Upon entering the room, we noticed that it looked like the room had been cleaned in a hurry without much effort. There was hair in the bathroom next to the shower and grime that had not been cleaned. The TV for the room also did not work. I made a complaint about this to reception and they informed us that someone will come to fix it the next day but no one made an effort to fix it. In addition to this, there was a large argument from the people staying next to our room the first night we stayed there at 3AM in the morning! We barely had any sleep cause of this and they made more noise the next day at 8am in the morning. We did make a complaint in the morning and it was dealt with then. I understand that this is a busy period for the hotel but this was not a pleasant experience.

Posted by on 5 Sep. 2021

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Comment from Hotel Management

5 Sep. 2021 by Hotel Team

Thank you for taking the time to post a review of your stay with us. Please accept our apologies for your experience not being up to standard. We shall review with the team and make improvements moving forward, especially in regards cleanliness. We understand your disappointment, we will share your review with our team for improvements on our end. We hope we can welcome you back to Alice Springs in the future and to the Crowne Plaza for a much better experience. Kind Regards, Hotel Team

3 out of 5
Ok

Posted by on 5 Sep. 2021

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Comment from Hotel Management

5 Sep. 2021 by Hotel Team

Dear Frank, Thank you for taking the time to provide feedback on your stay. Please accept our apologies for your experience not being up to standard. We shall review with the team and make improvements moving forward. We hope we can welcome you back to Alice Springs in the future and to the Crowne Plaza for a much better experience. Kind Regards Hotel Team

5 out of 5
We loved staying here, best we stayed in in Alice Springs. you get what you pay for. Would stay again.

Posted by on 24 Aug. 2021

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3 out of 5
We were larfely disappointed in our stay. While the staff were doing their best, it was obvious they were thin on the grounf. We opted to forego our housekeeping to help with staffing and were given a $15 food and beverage voucher. The public areas need a good clean, the publoc furniture in the breakfast restaurant is old and peeling. Our room was fine and the breakfast was as expected.

Posted by on 15 Aug. 2021

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Comment from Hotel Management

31 Aug. 2021 by Hotel Team

Thank you for taking the time to tell us about your experience at Crowne Plaza Alice Springs. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza. Kind Regards, Hotel Team

3 out of 5
No balcony in the room

Posted by on 15 Aug. 2021

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Comment from Hotel Management

31 Aug. 2021 by Hotel Team

Thank you for taking the time to tell us about your experience at Crowne Plaza Alice Springs. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza. Kind Regards, Hotel Team

1 out of 5
Stayed at this property twice last week. The first night the room was bearable but not exactly clean. Had been on the road for 15 hours, ordered room service and then went to have a shower and the drain pipe was blocked, couldn't shower without water spilling out all over the bathroom floor. Room service arrived it was burnt and cold soggy chips and a wilted salad. Let reception know and got "oh" from the receptionist who just pushed the eftpos machine in front of me to settle the bill. Stayed there again on the way home as had pre booked again bathroom was filthy and still had someone elses toothpaste in the sink. Ordered room service again cold and to top it off we ordered garlic sauce on our steak. This had obviously been cooked in a large batch of garlic prawns or the likes ( Highly Allergic) which then sent me into anaphylaxis. Given this is the only thing eaten all day and I was not bitten by anything this is the only conclusion we can come to. Still waiting on a response from management. Will NEVER Stay here again - Absouloutly Disgusted.

Posted by on 9 Aug. 2021

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Comment from Hotel Management

31 Aug. 2021 by Hotel Team

Thank you for taking the time to provide feedback on your stay. Please accept our apologies for your experience not being up to standard. I am sorry to learn about the issues encountered during your recent stay with us, particularly with the poor bathroom quality, the cleanliness misses, and the food quality. We have shared your concerns with the team so that necessary actions can be taken to promote improvement. Kind Regards, Hotel Team

5 out of 5
Great place had everything we needed

Posted by on 23 Jul. 2021

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3 out of 5
The bed was comfortable, the cleanliness of the shower and bathroom was disgusting. Mold and mildew throughout the shower

Posted by on 18 Jul. 2021

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Comment from Hotel Management

31 Aug. 2021 by Hotel Team

Thank you for taking the time to provide feedback on your stay. Please accept our apologies for your experience not being up to standard. We were very concerned to read your comments regarding cleanliness of the bathroom. We shall review with the team and make improvements moving forward. We hope we can welcome you back to Alice Springs in the future and to the Crowne Plaza for a much better experience Again, thank you for choosing Crowne Plaza Kind Regards Hotel Team

5 out of 5
Beautiful views of the desert terrain

Posted by on 12 Jul. 2021

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Comment from Hotel Management

31 Aug. 2021 by Hotel Team

Thank you for taking the time to provide feedback on your stay. It is great to see such a good for your experience. We hope we can welcome you back in the future. Again, thank you for choosing Crowne Plaza Alice Springs. Kind Regards, Hotel Team

About the Crowne Plaza Alice Springs Lasseters, an IHG Hotel

Location 93 Barrett Drive, Desert Springs, NT 0870

Property Features

Crowne Plaza Alice Springs Lasseters, an IHG Hotel offers its guests a full-service spa, an outdoor pool, and a 24-hour health club. There are 3 restaurants and 4 coffee shops/cafés on site. You can unwind with a drink at one of the 4 bars/lounges. WiFi is free in public spaces. A business center and a meeting room are available. A casino, a children's pool, and a sauna are also featured at the luxury Crowne Plaza Alice Springs Lasseters, an IHG Hotel. A shuttle from the hotel to the airport (available on request) is available for a fee. Self parking is free. Smoking is allowed in designated areas at this 4.5-star Alice Springs hotel.

  • 205 guestrooms or units
  • 2 levels
  • 3 dining venues
  • 4 bars or lounges
  • 4 coffee shops
  • Casino
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Ciccone Alice Springs Station (4.5 km / 2.8 mi)
  • Property shuttles: Airport drop-off
  • Parking: Free self parking

Room Amenities

Crowne Plaza Alice Springs Lasseters, an IHG Hotel offers 205 accommodations, which are accessible via exterior corridors and feature minibars and safes. Rooms open to furnished balconies. Plasma televisions come with satellite channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers. This Alice Springs hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Private balcony (furnished)
  • Minibar
  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6 AM to 10 AM and on weekends from 6 AM to 11 AM.

Juicy Rump Bar/Restaurant - This restaurant serves brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Tali - This restaurant serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

Tempo - Onsite tapas bar. Open select days.

Casbah - This bar serves light fare only. Open daily.

Late night fare is available from 24-hour room service.

Spa Services

  • Facial treatments
  • Manicures and pedicures
  • Sauna in spa
  • Massages
  • Minimum age to access spa is 15
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 35.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and JCB International. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast and through room service. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Car recommended
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 25.00 and AUD 30.00 for adults, AUD 12.50 and AUD 12.50 for children (approximately)
  • Airport shuttle fee: AUD 15.00 per person
  • Airport shuttle fee per child: AUD 15.00 (from 3 to 12 years old)
  • Late check-out fee: AUD 75.00 (subject to availability)
  • Rollaway bed fee: AUD 35.0 per night
  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Lasseters
  • Lasseters Casino
  • Lasseters Casino Hotel
  • Crowne Plaza Alice Springs Lasseters Hotel
  • Lasseters Hotel Casino
  • Lasseters Hotel Desert Springs
  • Lasseters Desert Springs
  • Crowne Plaza Lasseters Hotel
  • Crowne Plaza Lasseters
  • Crowne Plaza Alice Springs Lasseters
  • Crowne Plaza Alice Springs Lasseters, an IHG Hotel Hotel

You should know

  • Crowne Plaza Alice Springs Lasseters, an IHG Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.