"In a double room with shared bathroom. Room was small and pretty clean, bed was comfy but pillows were a bit hard. The bathroom had a bit of a smell b
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At Five Islands Hotel you'll be 3.2 km (2 mi) from Australia's Industry World and 3.5 km (2.2 mi) from Nan Tien Temple. Highlights at this hotel include 2 bars/lounges, a restaurant, and free self parking.
Attractions within a 15-minute drive of this Cringila hotel include Wollongong City Beach and North Wollongong Beach.
Five Islands Hotel ratings based on 12 Verified Reviews
Review Summary
3.2
out of 5
3.5 out of 5.0
Room cleanliness3.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for Five Islands Hotel
Everyone (4)Couples (5)
2 out of 5
On checking in, our allocated room key was missing, the staff went to find the manager who used the spare key to let us into our allocated room, when we entered, another persons bag and items were already in that room so the staff had given our room to another person. When the manager found another available room and let us into it, it was significantly smaller then the room that should’ve been ours, we booked and paid for a queen bed and had been given a double bed in the new room, the manager said he would give us a free meal at the bistro for the inconvenience but the bistro was closing in 5 minutes due to the stuff around of room changes, the tv remote was missing/lost, the room was extremely hot and the bathroom facilities were extremely unhygienic and dirty, with other guests dirty towels piled up in a basket in the lone mens shower. Lucky it was only for 1 night, very disappointing!
Posted by Jarrad on 17 May 2022
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4 out of 5
In a double room with shared bathroom. Room was small and pretty clean, bed was comfy but pillows were a bit hard. The bathroom had a bit of a smell but was generally ok. Overall, pretty average.
Posted by Taylor on 30 Apr. 2022
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Comment from Hotel Management
14 Jun. 2022
by Amanda
Hi Taylor,
Thank you for taking the time to share your feedback and we are pleased to hear that you enjoyed your stay with us.
We hope to have the opportunity to welcome you back again soon.
5 out of 5
Didn't like paying for an upgrade where the television Didn't work.
However, enjoyed the rest of the facilities.
Posted by Cheryl on 28 Apr. 2022
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Comment from Hotel Management
14 Jun. 2022
by Amanda
Hi Cheryl,
Thank yo for taking the time to share your feedback and we are pleased to hear that you enjoyed your stay with us. We apologise that there was an issue with the television in your room and thank you for alerting us to this. We do hope to have the opportunity to welcome you back again soon.
Thank you
5 out of 5
Toilet facilities were dirty,
Posted by John on 9 Apr. 2022
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5 out of 5
Great stay but air con would have made it even more comfortable
Posted by Melinda on 21 Mar. 2022
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Comment from Hotel Management
29 Mar. 2022
by Amanda
Hi Melinda,
Thank you for taking the time to share your feedback and we are pleased to hear that you enjoyed your stay with us. We hope to welcome you back again soon.
Thank you
3 out of 5
If I stayed here again I’d book a room not facing the main road. Other than that it was a pleasant stay. Thank you
Posted by Lamia Chantell on 9 Mar. 2022
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Comment from Hotel Management
14 Mar. 2022
by Amanda
Hi Lamia,
Thank you for taking the time to share your feedback and we are pleased to hear that you enjoyed your stay with us. We will be happy to accommodate you on the other side of the building on your return visit. We hope to welcome you back again soon.
Thank you
1 out of 5
I rang this place cause i needed to find out if there is parking for our work utes with tools in them. The guy told me on the phone that there is parking for our ute and shouldnt be a problem. I arrived there and the parking was completly full and so i went inside and asked were is the parking i was told i can get. The guy told me you need to find a parking on the street somewhere. I told him that's no good for us to cancel the room. They then charged me the full price for the room even though i was not told i will be charged.
Posted by Raymond on 17 Feb. 2022
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Comment from Hotel Management
14 Mar. 2022
by Amanda
Hi Raymond,
Whilst we do have a carpark on-site this can get quite busy during peak periods on the weekend and we are unable to guarantee parking spots. However, as our team mentioned, there is ample street parking available next to the hotel. We do apologise that there were no spots in the carpark upon your arrival but this is out of our control.
1 out of 5
Paid $260 for one night for a room with a shared unisex bathroom (didn't realise at time of booking) no amenities at all in the room. The room although clean had a sewage smell wafting through it at times. There was no lock on the shower cubicle in the unisex bathroom. A man opened the door while I was about to shower which was frightening. Disappointing stay for what we paid.
Posted by Sally on 11 Jan. 2022
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Comment from Hotel Management
14 Jan. 2022
by Sophie
Hello Sally, thank you for taking the time to leave a review, your feedback means a lot to us. We're sorry to hear that our accommodation did not meet your expectations. We appreciate your comments, and we are looking into ways of improving our accommodation. Thank you for choosing to stay with us.
2 out of 5
The room is far too hot and not suitable for summer. The room seems to absorb sunlight even with the blinds fully drawn and radiates heat until midnight. It needs air conditioning and windows that open fully. Other guests have expressed similar concerns and some chose to keep their doors open to cool down despite the health and security risks. In addition, one or more of the shared toilets were often not working. One of the shared showers had a door that could not be locked properly and so hotel management designated that shower “men only” to protect women guests. Further, the door to our room needs maintenance as it squeaks loudly every time it was opened. On the bright side, thanks to Wotif and hotel management, we were able to check out early and cancel the last couple of nights to receive a refund.
Posted by Michael on 4 Jan. 2022
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Comment from Hotel Management
6 Jan. 2022
by Sophie
Hello Michael, we're sorry the accommodation did not meet your expectations. Thank you for your feedback, it will be passed on to management. Should you have any further concerns please don't hesitate to reach out. We hope you enjoyed your time on the south coast!
2 out of 5
No air conditioning in room. Windows only opened a small amount and we had to stuff towels in the gap to hold them up.. Very noisy until hotel closed..
Toilet in bathroom near our room, wouldn,t flush properly. Very expensive, but it was a holiday night. It was very clean.
Posted by carole on 31 Dec. 2021
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Comment from Hotel Management
3 Jan. 2022
by Sophie
Hello Carole, we're sorry the accommodation did not meet your expectations. Thank you for your feedback, this will be passed on to management. We hope you enjoyed your time on the south coast!
There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. Five Islands Hotel also features coffee/tea in a common area and an ATM. Free self parking is available. Smoking is allowed in designated areas at this Wollongong hotel.
21 guestrooms or units
2 bars or lounges
Coffee in lobby
Front desk (limited hours)
Storage area for luggage
ATM
Smoking in designated areas
Dining venue
Internet
Available in all rooms:
Wireless internet access
Parking
Free self parking
Transport
Train station: Cringila Station (0.6 km / 0.4 mi)
Parking: Free self parking
Room Amenities
Five Islands Hotel offers 21 accommodations with complimentary toiletries and ceiling fans. 24-inch flat-screen televisions come with digital channels. Bathrooms include showers. Housekeeping is provided once per stay.
Flat-screen television
Digital channels
Shower
Housekeeping (once per stay)
Toiletries (free)
Ceiling fan
Food & Drink
Five Islands Hotel has a restaurant on site.
Hotel Policies
Check-in
Check-in time starts at 2:00 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
The front desk is open daily from 2:00 PM - midnight. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
The front desk at this property is open daily from 2:00 PM - midnight. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Check-out
Check-out by 10:00 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
Pets and service animals are not allowed at Five Islands Hotel
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Contactless check-out is available. Enhanced food service safety measures are in place. This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).
No rollaway/extra beds available
No cots (infant beds) available
No lifts
Service animals not allowed
Debit cards
Staffed front desk
Property is cleaned with disinfectant
Staff do not wear personal protective equipment
Protective clothing is not available for guests
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is not available
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are not available
No gap period between guests' stays
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Guest accommodation is not sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Masks are not compulsory at the property
Contactless food service / room service is not available
Reservation is not required for facilities on site
Mobile key entry is not available
Food service has been amended for enhanced safety
Property follows sanitisation practices of COVID-19 Guidelines (CDC)
Property does not offer on-site COVID-19 testing
Property does not require health documentation at check-in
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Frequently Asked Questions
Five Islands Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.
Five Islands Hotel uses enhanced cleaning measures, and ensures social distancing. Sanitization practices of COVID-19 Guidelines (CDC) are followed.
Yep, Five Islands Hotel has a free self car park.
The closest beach to Five Islands Hotel is Wollongong City Beach (4.7 km).
No, Five Islands Hotel does not offer an airport shuttle service.
Yep, you can grab a meal at Five Islands Hotel's onsite restaurant.
Check-in begins at 2:00 PM. Check-out time is 10:00 AM.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
