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"Customer service was great. Quality of the cabin was good for what we paid for. My kids loved it there " More

By a verified traveller on Sun 08 Jan 2023

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Hotel Description

At Lakeside Inn Illawarra , you'll be 10.7 km (6.6 mi) from Nan Tien Temple and 12.8 km (8 mi) from Wollongong Golf Club. Highlights at this hotel include an outdoor swimming pool and in-room free WiFi.

This pet-friendly hotel offers free WiFi in public areas, a garden, and barbecue grills. Additionally, you'll find laundry facilities, a picnic area, and express check-out. There's also the convenience of free self parking.

Sights within a 20-minute drive of this Windang hotel include Wollongong City Beach and University of Wollongong.

Pet Friendly Standard Queen Single Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$125* Per night/room 16 Feb. - 17 Feb.

Lakeside Superior King Spa Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Lakeside Cabin

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Lakeside Family Bunk Room

Bed Count 1 Twin Bed Maximum Occupancy 5 Max

Lakeside Two Bedroom Apartment

Bed Count 3 Queen Beds Maximum Occupancy 7 Max

Lakeside Accessible Queen Single Room

Bed Count 1 Twin Bed Maximum Occupancy 3 Max

Lakeside Inn Illawarra ratings based on 86 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Lakeside Inn Illawarra

Everyone (29) Couples (29) Family (25)
4 out of 5
Customer service was great. Quality of the cabin was good for what we paid for. My kids loved it there

Posted by on 8 Jan. 2023

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Comment from Hotel Management

8 Jan. 2023 by Maria

Thank you for your review, we hope to see you again

2 out of 5
This property was disgusting. The rooms were disgusting and incredibly unclean. We felt unsafe the entire time we were there and staff were nowhere to be seen- I went to reception a number of times and called the number they left but no response. The rooms were ridiculously expensive for what we received. Random people were roaming around and we felt unsafe- Random people knocking on your door in the middle of the night. A portacot was available in the room for use for our 18 month old- it was the most filthy thing I have ever seen, I ended up going and buying a new one to use for the four nights. Reception wanted to charge me the $200- again that I had already paid as a deposit, so then I had to embark on a 30 minute quest to try and track down the original payment for the room after a 5 hour car trip with two young children. It was inconvenient to say the least. We never be staying there again! Yuck!

Posted by on 13 Dec. 2022

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Comment from Hotel Management

13 Dec. 2022 by Shay

Laura I am so so sorry about this poor experience you had ! I wish you would have came to one us to discuss this at reception we are here to help anyway we can. May i ask if you were on golfside or lakeside so i can address the matter ASAP!! Again im sorry feedback is needed to improve on everything we are unsure of...again sorry but thank you for staying with us i hope if you ever decide to visit again i gurantee this will not happen again

4 out of 5
The rooms were tidy and clean- props to the staff. Only disappointment was from the name: "Lakeside" as it is actually separated from lake and any views are blocked by another property with homes. Otherwise this is a good location for nearby parks.

Posted by on 2 Dec. 2022

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Comment from Hotel Management

6 Dec. 2022 by Admin

Thank you for your feedback.

5 out of 5

Posted by on 5 Nov. 2022

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1 out of 5
Property was not the same as advertised online. We felt very unsafe as first thing we asked by a shady dude was did we have money and smokes. The area looked dodgey and we didn’t feel safe and secure to stay here and leave our good car . We checked in and out within 5 mins . We demand a full refund

Posted by on 22 Oct. 2022

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Comment from Hotel Management

12 Nov. 2022 by Admin

Thank you for your feedback.

2 out of 5
Dirty

Posted by on 28 Sep. 2022

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Comment from Hotel Management

14 Oct. 2022 by Lakeside Inn

thank you for your feedback

3 out of 5
Great location but some areas of the room definitely needed updating.

Posted by on 28 Sep. 2022

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Comment from Hotel Management

14 Oct. 2022 by Lakeside Inn

thank you for your feedback

3 out of 5
Room was nice but not what I thought I had booked through wotif

Posted by on 12 Sep. 2022

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Comment from Hotel Management

14 Oct. 2022 by Lakeside Inn

thank you for your feedback

2 out of 5
The only decent thing in this accommodation was the spa bath, the shower head spread water all over the shower floor, poor water pressure. No appropriate drinking glasses, bed & pillows uncomfortable. Just a cheap accommodation.

Posted by on 5 Sep. 2022

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Comment from Hotel Management

5 Sep. 2022 by Lakeside Inn

Dear Duane ,Thank you for taking the time to share your recent experience at our hotel. We are so glad you found our hotel to stay.Unfortunately, it seems that we did not meet all your expectations and we would certainly like to learn more about that. Your feedback is very valuable to us as we work to be better each and every day, and we would be honored to have you return to our hotel in the future.Sincerely,

4 out of 5

Posted by on 4 Sep. 2022

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About the Lakeside Inn Illawarra

Location 140-146 Windang Rd, Windang, NSW 2528

Property Features

Lakeside Inn Illawarra offers its guests an outdoor pool, barbecue grills, and a garden. Public spaces have free WiFi. Lakeside Inn Illawarra also features a picnic area, laundry facilities, and express check-out. Free self parking is available. This Wollongong hotel is smoke free.

  • 71 guestrooms or units
  • 2 levels
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Port Kembla Station (6.6 km / 4.1 mi)
  • Parking: Free self parking

Room Amenities

Lakeside Inn Illawarra offers 71 accommodations with hair dryers and complimentary toiletries. Flat-screen televisions are featured in guestrooms. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered weekly and irons/ironing boards can be requested. Housekeeping is provided on a limited basis.

  • Flat-screen television
  • Microwave
  • Electric kettle
  • Housekeeping (weekly)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board available
  • Blackout drapes
  • Climate control (air conditioning)
  • Free tea bags/instant coffee
  • Wardrobe or closet

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 10:00 AM

Special check-in instructions:

The front desk is open daily from 8:00 AM - 7:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 8:00 AM - 7:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and lockbox information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: AUD 30 per accommodation, per stay
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve cribs/infant beds. This property accepts Visa, Mastercard, American Express, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Cash Deposit Required
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Security system
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: AUD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: AUD 30 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Oasis Resort Village Windang
  • Hotel Oasis Resort & Village Windang
  • Windang Oasis Resort & Village Hotel
  • Oasis Resort & Village Windang
  • Oasis Resort Village
  • Oasis Village Windang
  • Oasis Village
  • Hotel Oasis Resort & Village
  • Lakeside Inn
  • Windang Inns
  • Lakeside Inn Illawarra
  • Golf Place Lakeside Inns
  • Lakeside Inn Illawarra Hotel
  • Lakeside Inn Illawarra Windang
  • Lakeside Inn Illawarra Hotel Windang

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.