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4.6 out of 5

"Good quiet location near beach Reasonably priced " More

By a verified traveller on Thu 28 Jul 2022

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Hotel Description

At Quality Suites Pioneer Sands, you'll be connected to the convention center and 1.3 km (0.8 mi) from Fairy Meadow Beach Park. Highlights at this hotel include in-room free WiFi, balconies, and LCD TVs.

Q Cafe is open for breakfast and lunch. For a drink, you can stop by the hotel's own lounge bar. Enjoy the outdoor swimming pool, gym, and pool loungers. 3767 square feet (350 square meters) of event facilities include a conference center, and other business amenities include a business center. Additionally, you'll find free WiFi in public areas, a coffee shop/cafe, and coffee/tea in a common area. Continental breakfast is available daily between 6:30 AM and 9:00 AM. There's also the convenience of free self parking.

Places within a 30-minute walk of this 4-star Towradgi hotel include Wollongong Science Centre and Planetarium and Towradgi Beach.

Studio, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$180* Per night/room 30 Aug. - 31 Aug.

One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Two Bedroom Apartment

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Quality Suites Pioneer Sands ratings based on 743 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Quality Suites Pioneer Sands

Everyone (303) Couples (292) Business (1) Family (144)
4 out of 5
Good quiet location near beach Reasonably priced

Posted by on 28 Jul. 2022

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4 out of 5

Posted by on 17 May 2022

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5 out of 5

Posted by on 1 May 2022

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Comment from Hotel Management

2 May 2022 by Hotel Management

Hi David, Thank you for your feedback. We hope to see you back again soon. Kind Regards, Georgia

3 out of 5
Big place, lacks atmosphere but didn’t come here for atmosphere…

Posted by on 9 Apr. 2022

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Comment from Hotel Management

10 Apr. 2022 by Hotel Management

Hi Jim, Thank you for taking the time to leave us a review. We appreciate the feedback as we are always trying to improve for our guests. We hope to see you again soon.

5 out of 5
Rachel from reception was amazing!.. the bed was extremely comfortable had a wonderful stay just wish my suite was facing the ocean and not the road

Posted by on 20 Mar. 2022

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Comment from Hotel Management

21 Mar. 2022 by Hotel Management

Hi Natasha, Thank you for your feedback. It is great to hear that you enjoyed your stay with us. We hope to see you again soon. Kind Regards, Georgia

5 out of 5
Good location. Easy, free parking. Very quiet and well appointed apartment.

Posted by on 15 Mar. 2022

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Comment from Hotel Management

23 Mar. 2022 by Hotel Management

Hi Sian, Thank you for your feedback. It is great to hear that you enjoyed your stay with us. We hope to see you again soon. Kind regards, Georgia

5 out of 5

Posted by on 8 Mar. 2022

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5 out of 5
Great location, comfortable room, TV a little small for the room space, but overall an excellent accommodation option.

Posted by on 5 Mar. 2022

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Comment from Hotel Management

7 Mar. 2022 by Hotel Management

Hi John, thank you for your feedback. It is great to hear that you enjoyed your stay with us. We hope to see you again soon. Kind Regards, Georgia

4 out of 5
Ok

Posted by on 31 Jan. 2022

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Comment from Hotel Management

12 Feb. 2022 by Olivia

Hi, Thank you for your feedback. We hope to see you again soon. Kind Regards, Olivia Reception

2 out of 5
When we checked in we were handed a information sheet, on it stated there would be no house keeping on our 3 night stay because of covid. However no discount was given!! Every morning I had to call down to reception to at least have our bins emptied and request items which should of been replaced daily with the house keeping service, ie toilet paper, toiletries, coffee etc. With two young children we had a lot of rubbish and we went through things pretty quick. At one stage I had to take rubbish to the reception area when the attendee at the time told me that if I had anymore rubbish to take it to the bins in the basement! When your paying nearly $900 for a 3 night stay this is just not acceptable. Not to mention the sheer curtain leading to the balcony had a giant hole in it. The curtains in the bedroom had stains all on them and the shower looks liked it was missing half the screen? Disappointed to say the least.

Posted by on 24 Jan. 2022

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Comment from Hotel Management

29 Jan. 2022 by Rachel

Hi Laura, Thank you for taking the time to share your recent stay at the Quality Suites Pioneer Sands. I am sorry to hear that your stay was below expectations, we are focused on ensuring our guests have an enjoyable stay and appreciate your comments to help us improve on our services. We will strive harder to deliver the best possible service. We appreciate you giving us the opportunity to review our process. Warm regards Rachel

About the Quality Suites Pioneer Sands

Location 19 Carters Lane, Towradgi, NSW 2518

Property Features

Quality Suites Pioneer Sands offers its guests an outdoor pool and a fitness center. There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There's an onsite business center. Event space at this hotel measures 3767 square feet (350 square meters) and includes a conference center. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Quality Suites Pioneer Sands. Free self parking is available. Smoking is allowed in designated areas at this 4-star Wollongong hotel.

  • 1 building
  • 47 guestrooms or units
  • 3 levels
  • 3767 sq ft of conference space
  • 350 sq m of conference space
  • Built in 2010
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • Smoking in designated areas
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking , Free parking nearby

Transport

  • Train station: Fairy Meadow Station (1.4 km / 0.9 mi)
  • Parking: Free self parking and extended parking

Room Amenities

Quality Suites Pioneer Sands offers 47 air-conditioned accommodations with minibars and coffee/tea makers. Rooms open to balconies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers, complimentary toiletries, and hair dryers. This Wollongong hotel provides complimentary wireless Internet access. LCD televisions come with premium cable channels. Housekeeping is provided daily.

  • Private balcony
  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 6:30 AM to 9:00 AM.

Q Cafe - This bar serves breakfast and lunch. A children's menu is available.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 9:00 PM

Special check-in instructions:

The front desk is open daily from 8:00 AM - 9:00 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 8:00 AM - 9:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 15.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available through room service. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice). This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

  • No rollaway/extra beds available
  • Children stay free
  • One child stays free
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Children stay free: Maximum age 12
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are not available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property follows sanitisation practices of COVID-19 Guidelines (CDC)
  • Guests must provide health documentation
  • Property does not offer on-site COVID-19 testing

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 50.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: AUD 18 per person (approximately)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: AUD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quality Suites Pioneer Sands
  • Quality Suites Pioneer Sands Hotel
  • Quality Suites Pioneer Sands Hotel Towradgi
  • Quality Suites Pioneer Sands Towradgi
  • Quality Suites Pioneer Sands Apartment Towradgi
  • Quality Suites Pioneer Sands Apartment
  • Quality Suites Pioneer Sands Hotel
  • Quality Suites Pioneer Sands Towradgi
  • Quality Suites Pioneer Sands Hotel Towradgi

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Set meals are served in guestrooms only (no menus or public dining).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.