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4.2 out of 5

"Friendly staff, easy check in, happy with everything. " More

By a verified traveller on Mon 23 Jan 2023

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Hotel Description

A luxury stay in the heart of Wollongong awaits you at Mantra Wollongong. Within just a 10-minute stroll, you'll find Crown Street Mall and Wollongong Hospital. Highlights at this aparthotel include in-room kitchens, washers/dryers, and free WiFi.

You can enjoy an LCD TV with cable channels, and each apartment features free wired Internet, a dining area, and a sitting area. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. Free long-distance calls, free local calls, and a hair dryer are also available. Weekly housekeeping is available.

This pet-friendly aparthotel offers free WiFi in public areas, a business center, and concierge services. Other amenities include a snack bar/deli and laundry facilities. Bring your pet along and take advantage of this property's pet-friendly amenities such as food and water bowls. There's also self parking, along with the convenience of car rentals on site.

Sights within a 20-minute walk of this 4.5-star Wollongong CBD aparthotel include WIN Entertainment Centre and Wollongong Golf Club.

One Bedroom Superior Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$201* Per night/room 13 Feb. - 14 Feb.

One Bedroom Deluxe Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

One Bedroom Superior Apartment with Balcony

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Two Bedroom Deluxe with Balcony

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Two Bedroom Superior Apartment with Balcony

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Mantra Wollongong ratings based on 947 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mantra Wollongong

Everyone (430) Couples (249) Business (2) Students (1) Family (266)
2 out of 5
The room was not clean- coffee table, kitchen and bathrooms were dirty. No milk provided. Not enough cutlery/ crockery/ napkins/ etc.

Posted by on 30 Jan. 2023

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Comment from Hotel Management

1 Feb. 2023 by Operations Manager

Dear Kushi,Thank you for sharing your recent experience at Mantra Wollongong.It is disappointing to learn than aspects of your stay failed to meet your expectations. Your comments regarding the cleanliness and inventory of the apartment have been shared with our housekeeping team. I can assure that we will work harder to improve on these shortcomings.We value your feedback and hope you will give us a second chance next time you are visiting Wollongong.Kind Regards,Shane Operations Manager

5 out of 5
Friendly staff, easy check in, happy with everything.

Posted by on 23 Jan. 2023

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Comment from Hotel Management

1 Feb. 2023 by Operations Manager

Dear Karlin,Thank you for choosing us for your recent stay in Wollongong and taking the time to share your experience. We hope to welcome you back next time you are visiting the picturesque Illawarra region.Kind Regards,ShaneOperations Manager

5 out of 5
Checkin was so easy and the staff were great. Close to everything I needed. Bathroom was a little old and dirty but that is just being picky

Posted by on 20 Dec. 2022

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Comment from Hotel Management

20 Jan. 2023 by Reception

Hi Shawn,Thank you for taking the time to leave us a review. We are pleased to hear you enjoyed your stay and appreciate your constructive feedback.We look forward to welcoming you back soon.Kind Regards,Mantra Wollongong

3 out of 5
Was in need of a update specially for the price ..

Posted by on 11 Dec. 2022

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Comment from Hotel Management

20 Jan. 2023 by Reception

Hi Robert,Thank you for taking the time to leave a review. We appreciate your patronage.Regards,Mantra Wollongong

4 out of 5
Size of apartment was great. Kitchen stove could do with an upgrade, reasonable cutlery could be provided, couldn’t cut an orange up. Staff very pleasant. Location reasonable. Overall a pleasant stay. 👍

Posted by on 3 Dec. 2022

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Comment from Hotel Management

5 Dec. 2022 by Mantra Wollongong

Hi Chris,Thank you for taking the time to share your experience. We truly appreciate your patronage and look forward to welcoming you back soon!Regards,Mantra Wollongong

2 out of 5
The wait times were often around 7-10 mins and totall unacceptable

Posted by on 16 Sep. 2022

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Comment from Hotel Management

11 Oct. 2022 by Chhaya Sharma | Operations Manager

Dear Colleen,Thank you for taking the time to review us and share your experience, my sincerest apologies for this experience and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards,Chhaya Sharma Operations Manager

2 out of 5
When I booked the Mantra, I was happy my expectation was high. When I got there I was told dish washer not working, when I got to the room carpet adjacent dishwasher soaking receptionist (who was trying to assist) just put a towel over it and gave a bottle a wine ! Room, balcony very dirty. No breakfast facility even though clearly signed in hotel. It made an enjoyable weekend very disappointing. Only highlight was secure parking. And in saying that i would recommend not storing additional beds in an open environment as the Mantra clearly does ! Regards Stephen

Posted by on 21 Aug. 2022

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Comment from Hotel Management

17 Oct. 2022 by Chhaya Sharma | Operations Manager

Dear Stephen, Thank you for taking the time to review us and share your experience. This is disappointing to read, and on behalf of Management, my sincerest apologies for this experience and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,Chhaya Sharma Operations Manager

3 out of 5
The location for our purposes was great. Staff were friendly but our room was filthy. The bathroom seemed clean but the coffee table had rings in it when he weren’t from us, surfaces such as the microwave were filthy and kitchen cupboards like they hadn’t been wiped clean in forever.

Posted by on 21 Aug. 2022

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Comment from Hotel Management

23 Aug. 2022 by Chhaya Sharma | Operations Manager

Dear Craige, Thank you for taking the time to review us and share your experience. This is disappointing to read, and on behalf of Management, my sincerest apologies for this experience and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,Chhaya Sharma Operations Manager

3 out of 5

Posted by on 7 Jul. 2022

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4 out of 5

Posted by on 5 Jul. 2022

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Property Features

There's a snack bar/deli on site. WiFi is free in public spaces. You'll find a business center on site. The luxury Mantra Wollongong also features concierge services, complimentary newspapers in the lobby, and laundry facilities. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Wollongong aparthotel is smoke free.

  • 42 guestrooms or units
  • 7 levels
  • Built in 2008
  • Deli
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Express check-out
  • Storage area for luggage
  • Concierge
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of living rooms
  • Free WiFi
  • Kitchen
  • Snack bar/deli
  • Laundry facilities
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Internet access - wireless

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Wollongong Station (0.7 km / 0.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Mantra Wollongong offers 42 air-conditioned accommodations with washers/dryers and hair dryers. Accommodations offer separate sitting areas. 32-inch LCD televisions come with premium cable channels. Accommodations at this 4.5-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers and complimentary toiletries. This Wollongong aparthotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided weekly.

  • In-room kitchen
  • Washer and dryer
  • Dining room
  • Sitting area
  • HD television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Electric kettle
  • Kitchenware
  • Shower
  • Housekeeping (weekly)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Free tea bags/instant coffee

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 8:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Sunday: 8:00 AM - 8:00 PM
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property's front desk is open during the following times:

  • Monday - Sunday: 8:00 AM - 8:00 PM
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 20.0 per night.

Pet Policy

  • Pets: AUD 80 per accommodation, per stay
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Onsite credit card payments are subject to a surcharge of 1.10% for Mastercard, 1.25% for Visa, a 3.35% for American Express or JCB, and a 3.50% for Diners Club.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, JCB International, debit cards, and cash.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place. Contactless check-out is available. This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Parking height restrictions apply
  • Caters to LGBTQ guests
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: AUD 10 per day (in/out privileges)
  • Pet fee: AUD 80 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: AUD 20 (subject to availability)
  • Crib (infant bed) fee: AUD 20.0 per night
  • Credit card charges are subject to a surcharge of 1.3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Aparthotel Wollongong
  • Wollongong Best Western
  • Best Western City Sands-Wollongong Golf Club Hotel Wollongong
  • Mantra Wollongong Apartment
  • Mantra Wollongong
  • Mantra Wollongong Aparthotel
  • Mantra Wollongong Wollongong
  • Mantra Wollongong Aparthotel Wollongong

You should know

  • This aparthotel caters to LGBTQ guests.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.