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4.2 out of 5

"Unfortunately with Covid restrictions there wasn't daily servicing available and no staff on duty at end of day. But dishwasher and other supplies wer ... " More

By a verified traveller on Tue 28 Sep 2021

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Hotel Description

A luxury stay in the heart of Wollongong awaits you at Mantra Wollongong. Within just a 10-minute stroll, you'll find Crown Street Mall and Wollongong Hospital. Highlights at this aparthotel include in-room kitchens, washers/dryers, and free WiFi.

You can enjoy an LCD TV with cable channels, and each apartment features free wired Internet, a living room, and a dining area. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. Free long-distance calls, free local calls, and a hair dryer are also available. Weekly housekeeping is available.

This business-friendly aparthotel offers free WiFi in public areas, a business center, and concierge services. Other amenities include a snack bar/deli and laundry facilities. Bring your pet along and take advantage of this property's pet-friendly amenities such as food and water bowls. There's also self parking, along with the convenience of car rentals on site.

Sights within a 20-minute walk of this 4.5-star Wollongong CBD aparthotel include Wollongong Golf Club and WIN Entertainment Centre.

One Bedroom Superior Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$209* Per night/room 12 Dec. - 13 Dec.

One Bedroom Deluxe Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

One Bedroom Superior Apartment with Balcony

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Two Bedroom Deluxe with Balcony

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Two Bedroom Superior Apartment with Balcony

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Mantra Wollongong ratings based on 923 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mantra Wollongong

Everyone (423) Couples (244) Business (2) Students (1) Family (257)
3 out of 5
Unfortunately with Covid restrictions there wasn't daily servicing available and no staff on duty at end of day. But dishwasher and other supplies were provided say for 1 day rather than for each day of the stay. As I was eating in could only use the dishwasher once apart from rinsing

Posted by on 28 Sep. 2021

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5 out of 5

Posted by on 6 Jul. 2021

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2 out of 5
There wasn’t much to like,the room was below standard of cleanliness,stained furniture,air-con didn’t really work.But worst of all was the fact the lift didn’t work and we had to walk up and down to the fourth floor with our luggage.😡.The only upside was the staff were very nice.

Posted by on 27 Jun. 2021

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Comment from Hotel Management

25 Aug. 2021 by Mantra

Good Afternoon, Really sorry to hear about the experience you had during your stay. We would like to rectify the matter. Unfortunately your review is anonymous, but if you want to take this up further please feel free to reach out to our reception team. Kind Regards, Mantra Wollongong

5 out of 5
Very clean. Very nice staff.

Posted by on 18 Jun. 2021

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3 out of 5

Posted by on 6 Jun. 2021

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1 out of 5
Wasn't as per the expectation. Didnt even had water bottle to drink (needed to buy one). No aircon in the room.

Posted by on 6 Jun. 2021

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3 out of 5
Very dusty. Mold in shower

Posted by on 27 Apr. 2021

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4 out of 5

Posted by on 22 Apr. 2021

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5 out of 5

Posted by on 7 Apr. 2021

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1 out of 5

Posted by on 7 Feb. 2021

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Property Features

There's a snack bar/deli on site. WiFi is free in public spaces. You'll find a business center on site. The luxury Mantra Wollongong also features concierge services, complimentary newspapers in the lobby, and laundry facilities. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Wollongong aparthotel is smoke free.

  • 42 guestrooms or units
  • 7 levels
  • Built in 2008
  • Deli
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Express check-out
  • Storage area for luggage
  • Concierge
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of living rooms
  • Free WiFi
  • Kitchen
  • Snack bar/deli
  • Laundry facilities
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Wollongong Station (0.7 km / 0.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Mantra Wollongong offers 42 air-conditioned accommodations with washers/dryers and hair dryers. Accommodations offer separate living rooms. 32-inch LCD televisions come with premium cable channels. Accommodations at this 4.5-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers and complimentary toiletries. This Wollongong aparthotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided weekly.

  • In-room kitchen
  • Washer and dryer
  • Dining room
  • Living room
  • HD television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Kitchenware
  • Shower
  • Housekeeping (weekly)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Free tea bags/instant coffee

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 6:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Sunday: 8:00 AM - 6:00 PM
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property's front desk is open during the following times:

  • Monday - Sunday: 8:00 AM - 6:00 PM
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 20.0 per night.

Pet Policy

  • Pets: AUD 80 per accommodation, per stay
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Onsite credit card payments are subject to a surcharge of 1.10% for Mastercard, 1.25% for Visa, a 3.35% for American Express or JCB, and a 3.50% for Diners Club.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, JCB International, debit cards, and cash.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place. Contactless check-out is available. This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Parking height restrictions apply
  • Caters to LGBTQ guests
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • LGBTQIA friendly
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: AUD 10 per day (in/out privileges)
  • Pet fee: AUD 80 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: AUD 20 (subject to availability)
  • Crib (infant bed) fee: AUD 20.0 per night
  • Credit card charges are subject to a surcharge of 1.3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Aparthotel Wollongong
  • Wollongong Best Western
  • Best Western City Sands-Wollongong Golf Club Hotel Wollongong
  • Mantra Wollongong Apartment
  • Mantra Wollongong
  • Mantra Wollongong Aparthotel
  • Mantra Wollongong Wollongong
  • Mantra Wollongong Aparthotel Wollongong

You should know

  • This aparthotel caters to LGBTQ guests.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.