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4.2 out of 5

"There was no reception available between 12pm and 2pm " More

By a verified traveller on Sun 25 Oct 2020

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Hotel Description

A luxury stay in the heart of Wollongong awaits you at Mantra Wollongong. Within just a 10-minute stroll, you'll find Crown Street Mall and Wollongong Hospital. Highlights at this aparthotel include in-room kitchens, washers/dryers, and free Internet.

You can enjoy an LCD TV with cable channels, and each apartment features a living room, a dining area, and free long-distance calls. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. Free local calls, a hair dryer, and an iron/ironing board are also available. Weekly housekeeping is available.

This business-friendly aparthotel offers free WiFi in public areas, a business center, and express check-out. Other amenities include laundry facilities, dry cleaning/laundry services, and free newspapers in the lobby. There's also self parking, along with the convenience of car rentals on site.

Places within a 30-minute walk of this 4.5-star Wollongong CBD aparthotel include WIN Entertainment Centre and WIN Stadium.

One Bedroom Superior Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$172* Per night/room 28 Apr. - 29 Apr.

One Bedroom Deluxe Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

One Bedroom Superior Apartment with Balcony

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Two Bedroom Deluxe with Balcony

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Two Bedroom Superior Apartment with Balcony

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Mantra Wollongong ratings based on 915 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mantra Wollongong

Everyone (419) Couples (242) Business (2) Students (1) Family (255)
5 out of 5

Posted by on 7 Apr. 2021

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1 out of 5

Posted by on 7 Feb. 2021

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4 out of 5
There was no reception available between 12pm and 2pm

Posted by on 25 Oct. 2020

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Comment from Hotel Management

21 Nov. 2020 by Djamila

Hi anonymous, Unfortunately we have had to limit our reception hours due to Covid19 restrictions. For future stays, we have a 24 hour, after hours number you can reach. We look forward to welcoming you back soon. Kind Regards, Mantra Wollongong

1 out of 5

Posted by on 18 Oct. 2020

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Comment from Hotel Management

19 Oct. 2020 by GM

Dear Guest, We are sorry to see that you didn't enjoy your stay with us. We are always looking to improve, so happy to take any feedback from your stay. Kind regards, Wayne Toomey General Manager

5 out of 5
Clean easy access and close to everything that was in the area

Posted by on 11 Oct. 2020

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Comment from Hotel Management

21 Nov. 2020 by Djamila

Thanks for the review!

5 out of 5

Posted by on 8 Oct. 2020

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Comment from Hotel Management

21 Nov. 2020 by Djamila

Thanks for the review!

4 out of 5
Spacious, clean, somewhat tired, but great location and views. More than comfortable to a business trip or leisure.

Posted by , from Turella on 26 Sep. 2020

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Comment from Hotel Management

9 Oct. 2020 by Djamila

Hi Brett, Thank you for taking the time to review your stay. We appreciate your feedback and look forward to welcoming you next time. Kind Regards, Mantra Wollongong

5 out of 5
Parking was easy. Foyer was beautiful and the room excellent

Posted by on 20 Sep. 2020

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Comment from Hotel Management

9 Oct. 2020 by Djamila

Hi guest, Thank you for the positive feedback! We appreciate your effort and look forward to welcoming you back. Kind Regards, Mantra Wollongong

4 out of 5
Nice room...and good facilities! The couch had an icky stain on it but apart from that it was clean and comfortable.

Posted by , from Batemans Bay on 10 Sep. 2020

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Comment from Hotel Management

9 Oct. 2020 by Djamila

Hi Tracey, Thanks for taking the time to give us a review. We are sorry to hear some parts of your room weren't up to standard. This will be raised with our housekeeping team. Kind Regards, Mantra Wollongong

5 out of 5

Posted by on 2 Sep. 2020

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Comment from Hotel Management

3 Sep. 2020 by Wayne Toomey

Thank you for sending through your perfect stay score, we look forward to welcoming you back. Kind regards, Wayne Toomey

Property Features

Public spaces have free WiFi. You'll find a business center on site. The luxury Mantra Wollongong also features complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Wollongong aparthotel is smoke free.

  • 42 guestrooms or units
  • 7 levels
  • Built in 2008
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Express check-out
  • Storage area for luggage
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of living rooms
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Wollongong Station (0.7 km / 0.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Mantra Wollongong offers 42 air-conditioned accommodations with washers/dryers and hair dryers. Accommodations offer separate living rooms. 32-inch LCD televisions come with premium cable channels. Accommodations at this 4.5-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers and complimentary toiletries. This Wollongong aparthotel provides complimentary wired Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided weekly.

  • In-room kitchen
  • Washer and dryer
  • Dining room
  • Living room
  • HD television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Kitchenware
  • Shower
  • Housekeeping (weekly)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Free tea bags/instant coffee

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 6:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Sunday: 8:00 AM - 6:00 PM
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property's front desk is open during the following times:

  • Monday - Sunday: 8:00 AM - 6:00 PM
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 20.0 per night.

Pet Policy

  • Pets: AUD 80 per accommodation, per stay
  • Service animals are exempt from fees

Policies

Onsite credit card payments are subject to a surcharge of 1.10% for Mastercard, 1.25% for Visa, a 3.35% for American Express or JCB, and a 3.50% for Diners Club.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve onsite parking. This property accepts credit cards, debit cards, and cash.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Contactless check-out is available. This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Parking height restrictions apply
  • Caters to gay and lesbian guests
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • LGBTQIA friendly
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: AUD 10 per day (in/out privileges)
  • Pet fee: AUD 80 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: AUD 20 (subject to availability)
  • Crib (infant bed) fee: AUD 20.0 per night
  • Credit card charges are subject to a surcharge of 1.3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Aparthotel Wollongong
  • Wollongong Best Western
  • Best Western City Sands-Wollongong Golf Club Hotel Wollongong
  • Mantra Wollongong Apartment
  • Mantra Wollongong
  • Mantra Wollongong Aparthotel
  • Mantra Wollongong Wollongong
  • Mantra Wollongong Aparthotel Wollongong

You should know

  • This aparthotel caters to LGBTQ guests.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.