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4.4 out of 5

"From stunning sunrises and moonrises over the water to clean comfy interior with great amenities in what feels like a grand but intimate complex. I ha ... " More

By a verified traveller on Wed 28 Jul 2021

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Hotel Description

At Best Western City Sands - Wollongong Golf Club you'll be within just a 10-minute stroll of WIN Stadium and WIN Entertainment Centre. Highlights at this hotel include a golf course, a restaurant, and free self parking.

You can enjoy TVs with cable channels, and all 20 rooms feature free WiFi, balconies, and dining areas. Refrigerators, microwaves, and room service make in-room dining convenient. Additionally, coffee/tea makers, hair dryers, and irons/ironing boards are available. Weekly housekeeping is available.

The restaurant, The Deck, serves local cuisine and is open for lunch and dinner. Tap Inn is the hotel's own bar, serving drinks along with lunch and dinner. Other amenities include free WiFi in public areas and laundry facilities.

Places within a 30-minute walk of this 4-star Wollongong CBD hotel include North Wollongong Beach and Wollongong Hospital.

One Bedroom Mountain View Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$136* Per night/room 29 Aug. - 30 Aug.

One Bedroom Ocean View Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Two Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 6 Max

Best Western City Sands - Wollongong Golf Club ratings based on 443 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western City Sands - Wollongong Golf Club

Everyone (217) Couples (144) Business (1) Family (90)
5 out of 5
From stunning sunrises and moonrises over the water to clean comfy interior with great amenities in what feels like a grand but intimate complex. I have been fortunate to stay here a couple of times and when caught out during the lockdown and needing an extended stay, the staff were wonderful as always. It feels more like the apartment of my dreams than a hotel:)

Posted by on 28 Jul. 2021

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2 out of 5

Posted by on 12 Jul. 2021

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4 out of 5
The executive chef needs to reinstate a la carte breakfast on level 2 Like it was prior to COVID 19 ! If a Buffett breakfast can be provided for golfers on a sponsors day it can be done ! Families with young children have to go elsewhere for a cooked breakfast ! Each apartment should at least have a toaster in the kitchenette? I must say the apartments a well cleaned & the staff are very helpful in fact the staff made our stay !

Posted by on 13 Jun. 2021

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2 out of 5

Posted by on 9 Jun. 2021

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4 out of 5
Beautiful view over the golf course and ocean. The bird life is amazing. Rooms could do with a refresh but other than that awesome weekend away in the Gong ❤️

Posted by on 23 May 2021

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Comment from Hotel Management

25 May 2021 by Leanne

Thank you for your feedback. I am pleased to read you enjoyed your stay with us.

5 out of 5
Amazing location overlooking the golf course. Bar & restaurant top quality.

Posted by on 20 May 2021

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Comment from Hotel Management

25 May 2021 by Leanne

Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything, we can help you with.

5 out of 5
view was excellent

Posted by on 28 Apr. 2021

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Comment from Hotel Management

29 Apr. 2021 by Leanne

Thanks for staying with us. We appreciate your feedback!

5 out of 5
Friendly staff, clean and comfortable! Club was great too

Posted by on 27 Apr. 2021

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Comment from Hotel Management

29 Apr. 2021 by Leanne

Thanks for staying with us. We appreciate your feedback!

1 out of 5
The place has seen better days. Air con would not turn on, was cold at night. But reception is only around until 10pm. Stains everywhere you look. Bathroom was pretty gross. At least the bed sheets seemed clean and the view was nice.

Posted by on 26 Apr. 2021

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Comment from Hotel Management

29 Apr. 2021 by Leanne

Thanks for taking the time to give your feedback. I'm sorry to hear the rooms weren't up to the standard you've come to expect from us. I have personally addressed this with our housekeeping staff to ensure this won't happen again. Kind regards

3 out of 5
The hotel is looking a little run down, lights broken hanging down, the sink in our room wasn’t glued down to the sink in our bathroom could tilt forward and move, tv was old and the remote had back holding the batteries in(annoying with kids), there is no aircon or fan in your bedroom, the front door on the room didn’t have a latch/security chain(annoying with kids again)

Posted by on 11 Apr. 2021

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Comment from Hotel Management

22 Apr. 2021 by Leanne

Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

About the Best Western City Sands - Wollongong Golf Club

Location cnr of Banks & Corrimal St, Wollongong, NSW 2500

Property Features

Best Western City Sands - Wollongong Golf Club offers its guests a golf course. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There are 3 meeting rooms available. The business-friendly Best Western City Sands - Wollongong Golf Club also features a garden, laundry facilities, and dry cleaning/laundry services. Free self parking is available. Smoking is allowed in designated areas at this 4-star Wollongong hotel.

  • 1 building
  • 20 guestrooms or units
  • 3 levels
  • Dining venue
  • Bar or lounge
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Garden
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Separate dining area
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Shellharbour, NSW (WOL) (20.7 km / 12.9 mi)
  • Train station: Wollongong Station (1.4 km / 0.9 mi)
  • Parking: Free self parking

Room Amenities

Best Western City Sands - Wollongong Golf Club offers 20 air-conditioned accommodations with coffee/tea makers and hair dryers. Rooms open to balconies. Accommodations offer separate dining areas. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Televisions come with cable channels. Housekeeping is provided weekly.

  • Private balcony
  • Dining room
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Kitchenware
  • Shower
  • Housekeeping (weekly)
  • Hair dryer
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

The Deck - Overlooking the golf course, this restaurant specializes in local cuisine and serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered. Reservations are required.

Tap Inn - This bar serves lunch, dinner, and light fare. Happy hour is offered. Open daily.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 10:00 PM

Special check-in instructions:

The front desk is open daily from 8:00 AM - 6:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information. Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book. For more details, please contact the property using the information on the booking confirmation.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Guests planning to arrive outside of normal check-in hours must contact this property in advance to arrange check-in.

Guests must contact the property by phone during posted front desk hours to arrange check-in.

The front desk at this property is open daily from 8:00 AM - 6:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information and lockbox information. Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place and guests are provided with hand sanitizer. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Number of children who can stay for free – 2
  • Guests will receive an email with special check-in instructions
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western City Sands
  • Best Western City Sands Hotel
  • Best Western City Sands Hotel Wollongong
  • Best Western City Sands Wollongong
  • Best Western City Sands-Wollongong Golf Club Hotel Wollongong
  • Best Western City Sands Motel Wollongong
  • Best Western City Sands Motel
  • Best Western City Sands Wollongong Golf Club Motel
  • Best Western City Sands Golf Club Motel
  • Best Western City Sands Wollongong Golf Club
  • Best Western City Sands Golf Club
  • Best City Sands Golf Club
  • Best City Sands Wollongong
  • Best Western City Sands Wollongong Golf Club
  • Best Western City Sands - Wollongong Golf Club Hotel
  • Best Western City Sands - Wollongong Golf Club Wollongong
  • Best Western City Sands - Wollongong Golf Club Hotel Wollongong

You should know

  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.