4.4 out of 5

"There is literally no parking for guests. They advertise free parking for guests but only tell you when you get there that there is hardly any parkin ... " More

By a verified traveller on Thu 23 Aug 2018

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Hotel Description

A luxury stay in South Townsville awaits you at Oaks Gateway Suites. Within a short 5-minute stroll, you'll find Maritime Museum of Townsville and Perc Tucker Regional Gallery. Highlights at this property include an outdoor swimming pool and in-room balconies.

Each apartment features WiFi, wired Internet and a TV. A fridge, a hairdryer and a phone are also available.

This smoke-free apartment offers a fitness centre, dry cleaning/laundry services and luggage storage. Added amenities include WiFi in public areas and a lift. There's also the convenience of free self parking.

With a stay at this 4.5-star South Townsville property, you'll be 1.3 km (0.8 mi) from Magnetic Island Ferry Terminal.

Hotel Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$136 per night

Apartment, 3 Bedrooms

Bed Count 3 Queen Beds Maximum Occupancy 6 Max

Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Apartment, 2 Bedrooms Kitchen (No Housekeeping)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Apartment, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 5 Max

Apartment, 1 Bedroom (No Housekeeping)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Oaks Gateway Suites ratings based on 508 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Oaks Gateway Suites

Everyone (279) Couples (144) Business (1) Family (85)
4 out of 5
The location suited us it is close to restaurants & shopping. Also close to tourist attractions

Posted by on 17 Jul. 2019

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4 out of 5

Posted by on 29 Jun. 2019

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Comment from Hotel Management

2 Jul. 2019 by Oaks Gateway Suites

Thank you for your review. We look forward to seeing you again soon!

5 out of 5

Posted by on 24 Jun. 2019

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Comment from Hotel Management

2 Jul. 2019 by Oaks Gateway Suites

Thank you for leaving a review. We hope to see you again soon!

5 out of 5
Room was excellent. Staff friendly. Quick check in.

Posted by on 20 Jun. 2019

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Comment from Hotel Management

22 Jun. 2019 by Oaks Gateway Suites

Hello and thank you for your review. It's great to hear that you enjoyed your stay with us. We look forward to seeing you again soon!

5 out of 5

Posted by on 17 Jun. 2019

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Comment from Hotel Management

18 Jun. 2019 by Oaks Gateway Suites

Your review is appreciated! We look forward to welcoming you back again soon!

4 out of 5
Great view of the new stadium, convenient location

Posted by on 26 May 2019

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Comment from Hotel Management

28 May 2019 by Oaks Gateway Suites

Thank you for leaving a review. We are really excited for the opening of the new stadium. It is a great asset for Townsville and we are really lucky to be located only a few minutes away. It certainly will take the hassle out of parking for our guests who come stay with us for Cowboy home games and other big events! Thanks for choosing Oaks Gateway Suites and we look forward to welcoming you back again soon.

4 out of 5
Weekend where there was a lot of noise due to a music festival attracting an alternate clientele Also only one place open for breakfast and then not open on Monday so had to oo elsewhere

Posted by on 8 May 2019

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Comment from Hotel Management

14 May 2019 by Oaks Gateway Suites

Thank you for taking the time to provide a review of your recent stay. The local area really livens up during local events and while we had many music festival goers stay with us we experienced only minimal issues which we attribute to strict behaviour expectations and overnight security patrols throughout the floors and around the hotel grounds. We are lucky to be within short walking distance to some of Townsville best dining options. Monday does see some local restaurants operating with restricted opening times and I apologise that this caused inconvenience during your stay with us. Please feel free to visit reception during your next stay as we are happy to share with you some great options for breakfast nearby to the hotel. Thank you for choosing Oaks Gateways Suites and we look forward to seeing you again!

4 out of 5

Posted by on 3 May 2019

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Comment from Hotel Management

5 May 2019 by Oaks Gateway Suites

Thank you for your review!

5 out of 5
The hotel is perfectly located, all the restaurants on Palmer street are located 1 minutes walk away across the road. Can relax by the pool overlooking the city and river. Staff are very professional and will go out of there way to assist you. Beds are comfortable and the rooms are very well maintained

Posted by on 30 Apr. 2019

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Comment from Hotel Management

5 May 2019 by Oaks Gateway Suites

Thank you for taking the time to leave a review. I'm so pleased to hear that you had such an enjoyable stay with us. We look forward to seeing you again.

4 out of 5

Posted by on 14 Apr. 2019

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Comment from Hotel Management

26 Apr. 2019 by Oaks Gateway Suites

Thank you for your review!

Property Features

Oaks Gateway Suites offers its guests an outdoor pool and a fitness centre. WiFi is available in public spaces for a fee. The luxury Oaks Gateway Suites also features dry cleaning/laundry services and a lift. Self parking is free. This 4.5-star South Townsville apartment is smoke free.

  • 111 guestrooms or units
  • 9 levels
  • Built in 2009
  • Dry cleaning
  • Storage area for luggage
  • Lift
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Airport: Townsville, QLD (TSV) (6.9 km / 4.3 mi)
  • Train station: Townsville Station (2.6 km / 1.6 mi)
  • Parking: Free self parking

Room Amenities

Oaks Gateway Suites offers 111 forms of air-conditioned accommodation with a hairdryer and an iron/ironing board. Rooms open to balconies. This South Townsville apartment provides wired and wireless Internet access for a surcharge. Bathrooms include a shower.

  • Private balcony
  • Television
  • Fridge
  • Shower
  • Hairdryer
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom

Nearby Activities

Recreational amenities at the apartment include an outdoor pool and a fitness centre.

Hotel Policies

Check-in

  • Check-in time ends at 11:00 PM
  • Check-in time starts at 2 PM

Special check-in instructions:

The front desk is open during the following times:

  • Sunday-Tuesday: 6:00 AM-11:00 PM
  • Wednesday-Saturday: midnight-midnight
If you are planning to arrive after 11 PM, please contact the property in advance using the information on the booking confirmation.

This hotel’s reception is open 24 hours from Tuesday to Saturday and from 6 AM to 11 PM on Sundays and Mondays. For more details, please contact the property using the information on the reservation confirmation received after booking.

This property's front desk is open during the following times:

  • Sunday - Tuesday: 6:00 AM - 11:00 PM
  • Wednesday - Saturday: midnight - midnight
Guests arriving after 11 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 44.0 per night.
  • Cribs (infant beds) are available for AUD 20.0 per night.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 1 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: AUD 18.00 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: AUD 18.00 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: AUD 18.00 per 24-hour period (rates may vary)
  • Crib (infant bed) fee: AUD 20.0 per night
  • Rollaway bed fee: AUD 44.0 per night
  • On-site credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Oaks Gateway Palmer Hotel South Townsville
  • Oaks Gateway Palmer Hotel
  • Oaks Gateway Palmer South Townsville
  • Oaks Gateway Palmer
  • Oaks Gateway Palmer Apartment South Townsville
  • Oaks Gateway Palmer Apartment
  • Oaks Gateway Suites Apartment South Townsville
  • Oaks Gateway Suites Apartment
  • Oaks Gateway Suites South Townsville
  • Oaks Gateway Suites Townsvill

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.