Enter dates to see availability

4.4 out of 5

"There is literally no parking for guests. They advertise free parking for guests but only tell you when you get there that there is hardly any parkin ... " More

By a verified traveller on Thu 23 Aug 2018

Hotel Description

A luxury stay in South Townsville awaits you at Oaks Gateway Suites. Within a short 5-minute stroll, you'll find Maritime Museum of Townsville and Perc Tucker Regional Gallery. Highlights at this property include an outdoor swimming pool and in-room balconies.

Each apartment features WiFi, wired Internet, and a TV. A fridge, a hairdryer, and a phone are also available.

This smoke-free apartment offers a fitness centre, dry cleaning/laundry services, and luggage storage. Added amenities include WiFi in public areas and a lift. There's also the convenience of free self parking.

With a stay at this 4.5-star South Townsville property, you'll be 1.2 km (0.8 mi) from Magnetic Island Ferry Terminal.

Hotel Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$144 per night

Apartment, 3 Bedrooms

Bed Count 3 Queen Beds Maximum Occupancy 6 Max

Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Apartment, 2 Bedrooms Kitchen (No Housekeeping)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Apartment, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 5 Max

Apartment, 1 Bedroom (No Housekeeping)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Oaks Gateway Suites ratings based on 495 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Oaks Gateway Suites

Everyone (272) Couples (142) Business (1) Family (81)
1 out of 5
No parking No hot water Overpriced No I’m house food

Posted by on 16 Mar. 2019

Was this review helpful to you?
5 out of 5

Posted by on 20 Feb. 2019

Was this review helpful to you?
5 out of 5
Comfortable, quiet & perfect for last minute one night stay!

Posted by on 16 Feb. 2019

Was this review helpful to you?
4 out of 5
Position to city attractions and entertainment venues

Posted by on 29 Jan. 2019

Was this review helpful to you?
4 out of 5
Clean and friendly. Staff were flexible. Plenty of parking.

Posted by on 26 Jan. 2019

Was this review helpful to you?
3 out of 5
I paid an extra $100 for the same room as my friend when booking on online didn’t realise until I paid

Posted by on 25 Jan. 2019

Was this review helpful to you?
4 out of 5

Posted by on 24 Jan. 2019

Was this review helpful to you?
5 out of 5

Posted by on 13 Jan. 2019

Was this review helpful to you?
Comment from Hotel Management

13 Jan. 2019 by Oaks Gateway

Thank you for your review!

4 out of 5

Posted by on 6 Jan. 2019

Was this review helpful to you?
Comment from Hotel Management

8 Jan. 2019 by Oaks Gateway

Thank you for your review!

5 out of 5
All fine. Standard as expected. Only problem was an issue with the lifts when we were leaving.

Posted by on 27 Dec. 2018

Was this review helpful to you?
Comment from Hotel Management

5 Jan. 2019 by Oaks Gateway

Hi, Thank you for taking the time to review our hotel. We are pleased you had a pleasant stay with us. We are sorry to hear about your experience with the lifts as you were leaving. Thank you for choosing to stay with Oaks

Property Features

Oaks Gateway Suites offers its guests an outdoor pool and a fitness centre. WiFi is available in public spaces for a fee. The luxury Oaks Gateway Suites also features dry cleaning/laundry services and a lift. Self parking is free. This 4.5-star South Townsville apartment is smoke free.

  • 111 guestrooms or units
  • 9 levels
  • Built in 2009
  • Dry cleaning
  • Front desk (limited hours)
  • Storage area for luggage
  • Lift
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Airport: Townsville, QLD (TSV) (7.3 km / 4.6 mi)
  • Train station: Townsville Station (2.9 km / 1.8 mi)
  • Parking: Free self parking

Room Amenities

Oaks Gateway Suites offers 111 forms of air-conditioned accommodation with a hairdryer and an iron/ironing board. Rooms open to balconies. This South Townsville apartment provides wired and wireless Internet access for a surcharge. Bathrooms include a shower.

  • Private balcony
  • Television
  • Fridge
  • Shower
  • Hairdryer
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom

Nearby Activities

Recreational amenities at the apartment include an outdoor pool and a fitness centre.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM

Special check-in instructions:

If you are planning to arrive after 11 PM, please contact the property in advance using the information on the booking confirmation.

This hotel’s reception is open 24 hours from Tuesday to Saturday and from 6 AM to 11 PM on Sundays and Mondays. For more details, please contact the property using the information on the reservation confirmation received after booking.

Guests arriving after 11 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 44.0 per night.
  • Cribs (infant beds) are available for AUD 20.0 per night.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 1 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: AUD 18.00 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: AUD 18.00 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: AUD 18.00 per 24-hour period (rates may vary)
  • Crib (infant bed) fee: AUD 20.0 per night
  • Rollaway bed fee: AUD 44.0 per night
  • On-site credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Oaks Gateway Palmer Hotel South Townsville
  • Oaks Gateway Palmer Hotel
  • Oaks Gateway Palmer South Townsville
  • Oaks Gateway Palmer
  • Oaks Gateway Palmer Apartment South Townsville
  • Oaks Gateway Palmer Apartment
  • Oaks Gateway Suites Apartment South Townsville
  • Oaks Gateway Suites Apartment
  • Oaks Gateway Suites South Townsville
  • Oaks Gateway Suites Townsvill

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.