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4.4 out of 5

"Great location. Pool was lovely. Friendly staff and quick check in and out. " More

By a verified traveller on Mon 11 Jan 2021

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Hotel Description

A luxury stay in Townsville awaits you at Oaks Townsville Gateway Suites. Within a short 5-minute stroll, you'll find Maritime Museum of Townsville and Perc Tucker Regional Gallery. Highlights at this property include an outdoor swimming pool, free self parking, and a spa tub.

Each apartment features a balcony, WiFi, and wired Internet. A TV, a refrigerator, and a hair dryer are also available.

This smoke-free apartment building offers free WiFi in public areas, a fitness center, and has dry cleaning/laundry services. Added amenities include WiFi in public areas and laundry facilities.

With a stay at this 4.5-star South Townsville property, you'll be 1.3 km (0.8 mi) from Magnetic Island Ferry Terminal.

Hotel Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$134* Per night/room 24 Jan. - 25 Jan.

Apartment, 3 Bedrooms

Bed Count 3 Queen Beds Maximum Occupancy 6 Max

Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Apartment, 2 Bedrooms Kitchen (No Housekeeping)

Bed Count 2 King Beds Maximum Occupancy 5 Max

Apartment, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 5 Max

Apartment, 1 Bedroom (No Housekeeping)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Oaks Townsville Gateway Suites ratings based on 551 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Oaks Townsville Gateway Suites

Everyone (294) Couples (161) Business (1) Family (97)
5 out of 5
Great location. Pool was lovely. Friendly staff and quick check in and out.

Posted by , from Melbourne on 11 Jan. 2021

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5 out of 5
They waited up for our delayed flight arrival. Very frindly

Posted by on 30 Dec. 2020

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5 out of 5
Well located, very friendly the staff. Will come back.

Posted by on 29 Dec. 2020

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2 out of 5
The bathroom had thick dust on the tiles around the sink/mirror. We arrived in Townsville early, we were told the check in was 2pm ... We came back and at 2pm the receptionist had to check to see if the room was ready. We didn't get access to the room until after the 2pm check in. Just after we got to the room, a cleaner just walked in.

Posted by on 19 Dec. 2020

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5 out of 5
Great location very central. Great pool.appartment was nice and clean. Friendly staff.

Posted by , from Mackay on 30 Nov. 2020

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3 out of 5
Bathroom needs upgrading - shower over bathtub. Not suitable for older generation. Outdoor spa needs resurfacing - inside lots of flecks of pebblecrete / concrete was flaking off.

Posted by , from Whitsundays on 23 Nov. 2020

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Comment from Hotel Management

30 Nov. 2020 by Alagu

Dear Lynn, Thank you for choosing to stay with us at the Oaks Gateway Suites. We appreciate the time you have taken in reviews us. I have taken on board your comment about the bathroom facilities and apologies for any inconvenience caused. Look forward to seeing you next time you travel to Townsville. Kind regards,

5 out of 5
Nice room with Great view Close to restaurants and CZbD

Posted by , from Clermont on 10 Oct. 2020

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5 out of 5
Service was so professional and patient. They truly met with my needs as I asked to upgrade my room. Rooms were clean and tidy. Always greeted with a smile, will definitely stay there again!

Posted by , from Brisbane on 1 Oct. 2020

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4 out of 5

Posted by on 24 Sep. 2020

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4 out of 5

Posted by on 10 Sep. 2020

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About the Oaks Townsville Gateway Suites

Location 2 Dibbs Street, South Townsville, QLD 4810

Property Features

Oaks Townsville Gateway Suites offers its guests an outdoor pool, a spa tub, and a fitness center. WiFi is free in public spaces. The luxury Oaks Townsville Gateway Suites also features tour/ticket assistance, laundry facilities, and dry cleaning/laundry services. Free self parking is available. This 4.5-star Townsville apartment is smoke free.

  • 111 guestrooms or units
  • 9 levels
  • Built in 2009
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi , WiFi (surcharge)

Parking

Free self parking

Transport

  • Airport: Townsville, QLD (TSV) (7.4 km / 4.6 mi)
  • Train station: Townsville Station (3.4 km / 2.1 mi)
  • Parking: Free self parking

Room Amenities

Oaks Townsville Gateway Suites offers 111 accommodations with hair dryers and irons/ironing boards. Rooms open to balconies. This Townsville apartment provides wired and wireless Internet access for a surcharge. Bathrooms include showers.

  • Private balcony
  • Television
  • Refrigerator
  • Shower
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wardrobe or closet

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 9:30 PM

Special check-in instructions:

The front desk is open daily from 7:00 AM - 9:30 PM. If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This hotel’s reception is open 24 hours from Tuesday to Saturday and from 6 AM to 11 PM on Sundays and Mondays.

The front desk at this property is open daily from 7:00 AM - 9:30 PM.
Guests arriving after 11 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 44.0 per night.
  • Cribs (infant beds) are available for AUD 20.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards and debit cards. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Guests are provided with hand sanitizer.

  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 1 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: AUD 18.00 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: AUD 18.00 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: AUD 18.00 per 24-hour period (rates may vary)
  • Crib (infant bed) fee: AUD 20.0 per night
  • Rollaway bed fee: AUD 44.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Gateway Oaks
  • Oaks Gateway
  • Oaks Gateway Palmer
  • Oaks Gateway Palmer Hotel
  • Oaks Gateway Palmer Hotel South Townsville
  • Oaks Gateway Palmer South Townsville
  • Oaks Gateway Palmer Apartment South Townsville
  • Oaks Gateway Palmer Apartment
  • Oaks Gateway Suites Apartment South Townsville
  • Oaks Gateway Suites Apartment
  • Oaks Gateway Suites South Townsville
  • Oaks Gateway on Palmer
  • Oaks Gateway Suites Townsvill
  • Oaks Gateway Suites
  • Oaks Townsville Gateway Suites Apartment
  • Oaks Townsville Gateway Suites South Townsville
  • Oaks Townsville Gateway Suites Apartment South Townsville

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.