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4.4 out of 5

"Friendly. Great spot. Close to everything. Safe and secure. " More

By a verified traveller on Sun 15 Mar 2020

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Hotel Description

A luxury stay in Townsville awaits you at Oaks Townsville Gateway Suites. Within a short 5-minute stroll, you'll find Maritime Museum of Townsville and Perc Tucker Regional Gallery. Highlights at this property include an outdoor swimming pool and in-room balconies.

Each apartment features WiFi, wired Internet, and a TV. A refrigerator, a hair dryer, and a phone are also available.

This smoke-free apartment building offers free WiFi in public areas, a fitness center, and has dry cleaning/laundry services. Added amenities include WiFi in public areas and laundry facilities.

With a stay at this 4.5-star South Townsville property, you'll be 1.3 km (0.8 mi) from Magnetic Island Ferry Terminal.

Hotel Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$129* Per night/room 12 Jul. - 13 Jul.

Apartment, 3 Bedrooms

Bed Count 3 Queen Beds Maximum Occupancy 6 Max

Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Apartment, 2 Bedrooms Kitchen (No Housekeeping)

Bed Count 3 King Beds Maximum Occupancy 5 Max

Apartment, 2 Bedrooms

Bed Count 3 King Beds Maximum Occupancy 5 Max

Apartment, 1 Bedroom (No Housekeeping)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Oaks Townsville Gateway Suites ratings based on 536 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Oaks Townsville Gateway Suites

Everyone (289) Couples (154) Business (1) Family (91)
4 out of 5
Friendly. Great spot. Close to everything. Safe and secure.

Posted by , from Mount Isa on 15 Mar. 2020

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3 out of 5

Posted by on 11 Mar. 2020

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5 out of 5
The reception staff were extremely friendly and helpful, they greeted us like old friends and answered our inquiry about the undercover parking as it was raining heavily. We returned later and my partner had realised she had no hair bands, it was late at night and we decided to ask reception if they had any rubber bands for her hair. The wonderful Cloe was on reception and went out of her way to assist and then gave us one of her own personal hairbands. She is a credit to your hotel please pass on our thanks to her. Will definitely return again

Posted by on 28 Feb. 2020

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5 out of 5
Great location, walking distance to many things, friendly staff, generous rooms.

Posted by on 1 Feb. 2020

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5 out of 5

Posted by on 30 Jan. 2020

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5 out of 5
Liked everything about our stay...check in, our apartment, parking, the pool, proximity to shops and restaurants....we had a great, relaxing week

Posted by on 18 Jan. 2020

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4 out of 5
The property is well appointed, having a bedroom that used to be closed off, but now open leaves the capacity to shut out the light completely as difficult.

Posted by on 16 Jan. 2020

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4 out of 5
Good location, good size rooms, easy parking and access, friendly staff, good value for money

Posted by on 5 Jan. 2020

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5 out of 5
Great location close to restaurants and tidy room.

Posted by on 24 Nov. 2019

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3 out of 5

Posted by on 21 Nov. 2019

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About the Oaks Townsville Gateway Suites

Location 2 Dibbs Street, South Townsville, QLD 4810

Property Features

Oaks Townsville Gateway Suites offers its guests an outdoor pool and a fitness center. WiFi is free in public spaces. The luxury Oaks Townsville Gateway Suites also features tour/ticket assistance, laundry facilities, and dry cleaning/laundry services. This 4.5-star Townsville apartment is smoke free.

  • 111 guestrooms or units
  • 9 levels
  • Built in 2009
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Tour and ticket information
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi , WiFi (surcharge)

Transport

  • Airport: Townsville, QLD (TSV) (8.7 km / 5.4 mi)
  • Train station: Townsville Station (3.4 km / 2.1 mi)

Room Amenities

Oaks Townsville Gateway Suites offers 111 accommodations with hair dryers and irons/ironing boards. Rooms open to balconies. This Townsville apartment provides wired and wireless Internet access for a surcharge. Bathrooms include showers.

  • Private balcony
  • Television
  • Refrigerator
  • Shower
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wardrobe or closet

Nearby Activities

Recreational amenities at the apartment include an outdoor pool and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open during the following times:

  • Sunday - Tuesday: 6:00 AM - 11:00 PM
  • Wednesday - Saturday: midnight - midnight
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This hotel’s reception is open 24 hours from Tuesday to Saturday and from 6 AM to 11 PM on Sundays and Mondays.

This property's front desk is open during the following times:

  • Sunday - Tuesday: 6:00 AM - 11:00 PM
  • Wednesday - Saturday: midnight - midnight
Guests arriving after 11 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 44.0 per night.
  • Cribs (infant beds) are available for AUD 20.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Guests are provided with hand sanitizer.

  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards
  • Property confirms they are implementing guest safety measures
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 1 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: AUD 18.00 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: AUD 18.00 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: AUD 18.00 per 24-hour period (rates may vary)
  • Crib (infant bed) fee: AUD 20.0 per night
  • Rollaway bed fee: AUD 44.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Gateway Oaks
  • Oaks Gateway
  • Oaks Gateway Palmer
  • Oaks Gateway Palmer Hotel
  • Oaks Gateway Palmer Hotel South Townsville
  • Oaks Gateway Palmer South Townsville
  • Oaks Gateway Palmer Apartment South Townsville
  • Oaks Gateway Palmer Apartment
  • Oaks Gateway Suites Apartment South Townsville
  • Oaks Gateway Suites Apartment
  • Oaks Gateway Suites South Townsville
  • Oaks Gateway on Palmer
  • Oaks Gateway Suites Townsvill
  • Oaks Gateway Suites
  • Oaks Townsville Gateway Suites Apartment
  • Oaks Townsville Gateway Suites South Townsville
  • Oaks Townsville Gateway Suites Apartment South Townsville

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.