4.4 out of 5

"There is literally no parking for guests. They advertise free parking for guests but only tell you when you get there that there is hardly any parkin ... " More

By a verified traveller on Thu 23 Aug 2018

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Hotel Description

A luxury stay in South Townsville awaits you at Oaks Gateway Suites. Within a short 5-minute stroll, you'll find Maritime Museum of Townsville and Perc Tucker Regional Gallery. Highlights at this property include an outdoor swimming pool and in-room balconies.

This smoke-free apartment offers a fitness centre, dry cleaning/laundry services, and luggage storage. Added amenities include WiFi in public areas and a lift. There's also the convenience of free self parking.

With a stay at this 4.5-star South Townsville property, you'll be 1.2 km (0.8 mi) from Magnetic Island Ferry Terminal.

Hotel Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$129 per night

Apartment, 3 Bedrooms

Bed Count 3 Queen Beds Maximum Occupancy 6 Max

Apartment, 2 Bedrooms Kitchen (No Housekeeping)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Apartment, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 5 Max

Apartment, 1 Bedroom (No Housekeeping)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Oaks Gateway Suites ratings based on 488 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Oaks Gateway Suites

Everyone (271) Couples (138) Business (1) Family (80)
5 out of 5

Posted by on 13 Jan 2019

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Comment from Hotel Management

13 Jan 2019 by Oaks Gateway

Thank you for your review!

4 out of 5

Posted by on 6 Jan 2019

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Comment from Hotel Management

8 Jan 2019 by Oaks Gateway

Thank you for your review!

5 out of 5
All fine. Standard as expected. Only problem was an issue with the lifts when we were leaving.

Posted by on 27 Dec 2018

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Comment from Hotel Management

5 Jan 2019 by Oaks Gateway

Hi, Thank you for taking the time to review our hotel. We are pleased you had a pleasant stay with us. We are sorry to hear about your experience with the lifts as you were leaving. Thank you for choosing to stay with Oaks

5 out of 5
Oaks was fantastic. There were no issues with finding a carpark, the apartment was bright and nicely decorated. We had all the things we needed to cook meals, keep cool with excellent air-conditioning and enjoy our stay in the tropical north!

Posted by on 27 Dec 2018

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Comment from Hotel Management

5 Jan 2019 by Oaks Gateway

Hi, Thank you for the wonderful review! We are so glad you enjoyed your stay with us. We are so pleased to hear that you found our fully self contained apartments to be more like a home away from home! Thank you for choosing Oaks, we look forward to seeing you again

4 out of 5

Posted by on 20 Dec 2018

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Comment from Hotel Management

5 Jan 2019 by Oaks Gateway

Hi, Thank you for taking the time to review our hotel!

4 out of 5

Posted by on 11 Dec 2018

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Comment from Hotel Management

5 Jan 2019 by Oaks Gateway

Hi, Thank you for taking the time to review our hotel!

4 out of 5
Love the location - close to great cafes and fantastic hairdresser Moshka Room in the building .

Posted by on 11 Dec 2018

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Comment from Hotel Management

5 Jan 2019 by Oaks Gateway

Hi, Thank you for taking the time to review our hotel.We're lucky to have such a great location on the river that is so close to the dining facilities and Moksha Room. We are glad this was useful to you. Thank you for choosing Oaks and look forward to seeing you again

4 out of 5
I cant understand any of this because its in another language

Posted by on 10 Dec 2018

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Comment from Hotel Management

5 Jan 2019 by Oaks Gateway

Hi, Thank you for your review, despite being in a different language. Thank you for choosing Oaks Gateway

5 out of 5
Great location at a great price. Close to shops and restaurants within walking distance

Posted by , from Gold Coast on 27 Nov 2018

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Comment from Hotel Management

2 Dec 2018 by Oaks Gateway

Hi Pearl, Thank you for your review! We are blessed with a great location that is surrounded by so many wonderful restaurants, cafes & shops.

5 out of 5
It was perfect for one night. Clean, comfortable & presentable.

Posted by , from Ayr on 16 Nov 2018

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Comment from Hotel Management

2 Dec 2018 by Oaks Gateway

Thank you for your lovely review Mandy! We look forward to welcoming you back soon!

Property Features

Oaks Gateway Suites offers its guests an outdoor pool and a fitness centre. WiFi is available in public spaces for a fee. The luxury Oaks Gateway Suites also features dry cleaning/laundry services and a lift. Self parking is free. This 4.5-star South Townsville apartment is smoke free.

  • 111 guestrooms or units
  • 9 levels
  • Built in 2009
  • Dry cleaning
  • Front desk (limited hours)
  • Storage area for luggage
  • Lift
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Airport: Townsville, QLD (TSV) (7.3 km / 4.6 mi)
  • Train station: Townsville Station (2.9 km / 1.8 mi)
  • Parking: Free self parking

Room Amenities

Oaks Gateway Suites offers 111 forms of air-conditioned accommodation with a hairdryer and an iron/ironing board. Rooms open to balconies. This South Townsville apartment provides wired and wireless Internet access for a surcharge. Bathrooms include a shower.

  • Private balcony
  • Television
  • Fridge
  • Shower
  • Hairdryer
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom

Nearby Activities

Recreational amenities at the apartment include an outdoor pool and a fitness centre.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM

Special check-in instructions:

If you are planning to arrive after 11 PM, please contact the property in advance using the information on the booking confirmation.

This hotel’s reception is open 24 hours from Tuesday to Saturday and from 6 AM to 11 PM on Sundays and Mondays. For more details, please contact the property using the information on the reservation confirmation received after booking.

Guests arriving after 11 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 44.0 per night.
  • Cribs (infant beds) are available for AUD 20.0 per night.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 75.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: AUD 18.00 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: AUD 18.00 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: AUD 18.00 per 24-hour period (rates may vary)
  • Crib (infant bed) fee: AUD 20.0 per night
  • Rollaway bed fee: AUD 44.0 per night
  • On-site credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Oaks Gateway Palmer Hotel South Townsville
  • Oaks Gateway Palmer Hotel
  • Oaks Gateway Palmer South Townsville
  • Oaks Gateway Palmer
  • Oaks Gateway Palmer Apartment South Townsville
  • Oaks Gateway Palmer Apartment
  • Oaks Gateway Suites Apartment South Townsville
  • Oaks Gateway Suites Apartment
  • Oaks Gateway Suites South Townsville
  • Oaks Gateway Suites Townsvill

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.