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3.9 out of 5

"loved the views, distance, size of room. Dining was limited " More

By a verified traveller on Thu 22 Sep 2022

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Hotel Description

Copthorne Hotel & Apartments Queenstown Lakeview puts you in the heart of Queenstown, within just a 10-minute stroll of Lake Wakatipu and St Josephs Parish. Highlights at this hotel include a restaurant, free self parking, and a bar/lounge.

The restaurant, Hillarys Restaurant, serves local cuisine and is open for breakfast. The Rocks Cafe & Bar is the hotel's own bar, serving drinks along with dinner and light fare. Enjoy the gym and spa tub. Added amenities include free WiFi in public areas, a coffee shop/cafe, and laundry facilities. Cooked-to-order breakfast is available daily between 6:30 AM and 10 AM. There's also limited parking, along with the convenience of car rentals on site.

Sights within a 10-minute walk of this 4-star Queenstown City Centre hotel include Queenstown Gardens and Queenstown Ice Arena.

Superior Queen

Bed Count 2 Queen Beds Maximum Occupancy 3 Max
AU$213* Per night/room 7 Oct. - 8 Oct.

Superior Lakeview Queen

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior 2 Queen

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Apartment, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 5 Max

Superior Lakeview 2 Queen

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Copthorne Hotel & Apartments Queenstown Lakeview ratings based on 226 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Copthorne Hotel & Apartments Queenstown Lakeview

Everyone (142) Couples (27) Family (45)
4 out of 5
loved the views, distance, size of room. Dining was limited

Posted by on 22 Sep. 2022

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4 out of 5
Nice rooms, beautiful views, friendly staff. Spa wasnt working though - under repair until November apparently. If id known that, I would have booked somewhere else as that was the main reason I booked.

Posted by on 19 Sep. 2022

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4 out of 5
I really enjoyed our stay... The staff were really friendly and helpful... The only downside was that the one wall heater in each room was not enough to keep it warm enough at all and this is at the begining of Spring and no air conditioning must be horrible in summer... Definitely recommend getting the breakfast included... Good selection of food... The veges in room service meals definitely need to be cooked more and don't add pepper all over kids veges... Could do with a little updating on decor (but understandable after the last 2 years financially)

Posted by on 11 Sep. 2022

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4 out of 5
Close to town with friendly staff.

Posted by on 25 Aug. 2022

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Comment from Hotel Management

28 Aug. 2022 by GM

Thank you for your comments regarding our team.We hope that you enjoyed your time in Queenstown.Kind regardsHotel ManagementCopthorne Hotel & Apartments Queenstown Lakeview

5 out of 5
Close to town

Posted by on 22 Jul. 2022

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5 out of 5
Friendly staff and great facilities. A great view out our window, a huge bed and handy to town - exactly what we needed.

Posted by on 18 Jul. 2022

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4 out of 5
.

Posted by on 26 Jun. 2022

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5 out of 5
Great stay.

Posted by on 14 Jun. 2022

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5 out of 5
Friendly staff Great location

Posted by on 11 Jun. 2022

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4 out of 5

Posted by on 10 Jun. 2022

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About the Copthorne Hotel & Apartments Queenstown Lakeview

Location 88 Frankton Road, Queenstown, 9300

Property Features

Copthorne Hotel & Apartments Queenstown Lakeview offers its guests a spa tub and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A library, tour/ticket assistance, and ski storage are also featured at the eco-friendly Copthorne Hotel & Apartments Queenstown Lakeview. Limited free parking is available on a first-come, first-served basis. This 4-star Queenstown hotel is smoke free.

  • 1 building
  • 85 guestrooms or units
  • 4 levels
  • Ski equipment storage
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Parking: Free self parking

Room Amenities

Copthorne Hotel & Apartments Queenstown Lakeview offers 85 accommodations with safes and hair dryers. 32-inch LCD televisions come with premium satellite channels. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Electric kettle
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Ensuite bathroom
  • Free tea bags/instant coffee

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 10 AM.

Hillarys Restaurant - This restaurant specializes in local cuisine and serves breakfast only.

The Rocks Cafe & Bar - This bar specializes in local cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards, and cash. This property uses a grey water recycling system and eco-friendly cleaning products.

For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of We Clean. We Care. We Welcome. (Millennium).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Smoke detector
  • Grey water recycling system
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines We Clean. We Care. We Welcome. (Millennium)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between NZD 19 and NZD 27 for adults, NZD 13 and NZD 13 for children (approximately)
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Copthorne Apartments
  • Copthorne Hotel & Apartments Lakeview
  • Copthorne Hotel & Apartments Queenstown Lakeview
  • Copthorne Hotel Apartments Queenstown
  • Copthorne Hotel Lakeview
  • Copthorne Hotel Queenstown
  • Copthorne Lakeview
  • Copthorne Lakeview Hotel
  • Copthorne Queenstown Lakeview
  • Hotel Copthorne Queenstown
  • Copthorne Hotel And Apartments Queenstown Lakeview
  • Copthorne Hotel Apartments Queenstown Lakeview
  • Copthorne Hotel Apartments Lakeview
  • Copthorne Hotel & Apartments Queenstown Lakeview Hotel
  • Copthorne Hotel & Apartments Queenstown Lakeview Queenstown

You should know

  • Free in-room WiFi has a 5-device limit. WiFi in public areas is also free and has a 5-device limit.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

  • Qualmark

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 stars.

Official New Zealand Rating provided by Qualmark®

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.