Hard Rock Hotel Riviera Maya - All Inclusive

4.5 star property

Photo gallery for Hard Rock Hotel Riviera Maya - All Inclusive

Outdoor pool
Creator video - submitted by Jet Set with Sarita
Exterior
View from room
Bar (on property)

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa pool
  • All-inclusive
  • Spa
  • Pet-friendly
The current price is AU$557
includes taxes & fees
31 May - 1 June

Explore the area

View map
Km 72, Carretera Cancun-Chetumal, Puerto Aventuras, QROO, 77710
  • Place, Blu Riviera Maya
    ‪5 min drive‬
  • Place, Puerto Aventuras Marina
    ‪7 min drive‬
  • Place, Dolphin Discovery
    ‪7 min drive‬

Room options

Deluxe Gold King Room

  • Sleeps 2

Deluxe Diamond King Room

  • Sleeps 2

Family Deluxe

  • Sleeps 5

Room, 1 King Bed, Partial Ocean View (Rock Royalty)

  • Partial ocean view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Gold Deluxe King Room

8.6 out of 10
Excellent
(8 reviews)
  • Garden view
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed (Diamond)

  • Garden view
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed (Gold, Pure Wellness)

  • Garden view
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Double Room, Partial Ocean View (Rock Royalty)

  • Partial ocean view
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 2 Double Beds (Gold)

7.8 out of 10
Good
(23 reviews)
  • Garden view
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 2 Double Beds, Partial Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • Partial ocean view
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 2 Double Beds (Gold, Pure Wellness)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed (Heaven, Rock Royalty)

  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed (Heaven, Gold)

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed (Heaven, Diamond)

  • Garden view
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Double Beds (Heaven, Gold)

  • Garden view
  • 45 sq m
  • Sleeps 3
  • 2 Double Beds

Deluxe Room, 1 King Bed (Heaven, Gold, Pure Wellness)

  • Garden view
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 Bedroom, Terrace (Heaven, Sky)

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 90 sq m
  • Sleeps 2
  • 1 King Bed

Suite (Heaven, Rock, Platinum Rooftop)

  • Ocean view
  • 480 sq m
  • Sleeps 4
  • 3 Double Beds

Suite, 2 Bedrooms, Oceanfront (Heaven, Rock)

  • Ocean view
  • 240 sq m
  • 1 bedroom
  • Sleeps 4
  • 3 Double Beds

Deluxe Room, 1 Bedroom, Terrace (Sky)

  • Partial ocean view
  • 90 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Family Room

  • Garden view
  • 90 sq m
  • Sleeps 6
  • 3 Double Beds

Deluxe Room, 2 Bedrooms, Terrace (Grand Sky)

  • Partial ocean view
  • 179 sq m
  • Sleeps 6
  • 3 Double Beds

Suite, 2 Bedrooms, Oceanfront (Rock, Lounge, Personal Assistant)

  • Ocean view
  • 480 sq m
  • 2 bedrooms
  • Sleeps 6
  • 3 Double Beds

Suite, 2 Bedrooms, Oceanfront (Rock, Personal Assistant)

  • Ocean view
  • 240 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Deluxe Room, 1 King Bed (Heaven - Swim Up)

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Double Beds

  • Garden view
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 2 Double Beds (Heaven)

  • Garden view
  • Sleeps 3
  • 2 Double Beds

Deluxe Room, 1 King Bed (Heaven)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • Sleeps 2
  • 1 King Bed

One Bedroom Deluxe Room with Sky Terrace

  • Sleeps 2

Two Bedroom Deluxe Grand Room with Sky Terrace

  • Sleeps 5

Deluxe Partial Ocean View Double Beds

  • Sleeps 3

Deluxe Gold-Double Beds

  • Sleeps 3

Room, 1 King Bed (Heaven, Rock Royalty)

  • Sleeps 2

Room, 1 King Bed, Partial Ocean View (Rock Royalty)

  • Sleeps 2

Deluxe Room, 1 King Bed (Heaven-Swim up)

  • Sleeps 2

Double Room, Partial Ocean View (Rock Royalty)

  • Sleeps 3

Deluxe Room, 1 Bedroom, Terrace (Heaven, Sky)

  • Sleeps 2

Diamond King Room

  • Sleeps 2

Heaven-Deluxe Gold King Room

  • Sleeps 2

Deluxe Double Beds Hacienda

  • Sleeps 3

Deluxe King Hacienda

  • Sleeps 3

Deluxe Gold Double Beds Heaven

  • Sleeps 3

Heaven - Rock Suite Platinum Rooftop

  • Sleeps 4

Rock Star Suite Ocean Front Two Bedroom with Personal Assistant

  • Sleeps 6

Heaven - Rock Suite Ocean Front Two Bedroom

  • Sleeps 4

Rock Suite Ocean Front Rooftop Lounge Two Bedroom with Personal Assistant

  • Sleeps 6

About the area

Puerto Aventuras

A day of pampering can include deep-tissue massages, hot stone massages, detox wraps and body wraps along with access to the hot springs/mineral springs. Spend the day at the private beach where you'll find umbrellas, and enjoy the on-site nightclub and free kids' club. Additionally, you'll find free Wi-Fi in public areas, a gym and a sauna. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free valet parking, along with the convenience of an airport shuttle.

What's nearby

  • Kantenah Lagoon - 8 min walk - 0.7 km
  • Blu Riviera Maya - 5 min drive - 2.2 km
  • Puerto Aventuras Golf Club - 6 min drive - 3.6 km
  • Puerto Aventuras Marina - 7 min drive - 3.9 km
  • Dolphin Discovery - 7 min drive - 4.3 km

Restaurants

  • ‪Las Brisas - ‬11 min drive
  • ‪El Abuelo - ‬10 min drive
  • ‪Bloved Restaurant & Lounge - ‬11 min drive
  • ‪The Market - ‬4 min walk
  • ‪Bamboleo Snack & Grill - ‬11 min drive

About this property

Hard Rock Hotel Riviera Maya - All Inclusive

A private beach is featured. There's a snack bar/deli on site. A business centre and meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star property.

  • Conference rooms
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
Rooms open to balconies. This accommodation offers separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and telephones. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries. Additionally, rooms include air conditioning and complimentary bottles of water. Rollaway/extra beds (complimentary) are also available. Rooms are accessible via exterior corridors. Housekeeping is provided on a daily basis.
The on-site spa has massage/treatment rooms, couples treatment room(s) and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily. There are hot springs/mineral springs on site.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 coffee shops/cafes
  • 7 bars/lounges
  • 9 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Frida
  • Pizzeto
  • The Market
  • Zen

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Gym
  • Hot tub
  • Kayaking
  • Mini golf
  • Nightclub
  • Pro golf lessons
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Volleyball
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Grocery/convenience store
  • Mini golf
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (87,823 square foot of space)
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Terrace

Full-service spa

  • 50 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 3 floors
  • 9 buildings
  • Banquet hall
  • Built in 2013
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Contactless check-in and check-out are available
Express check-in available

Check-out

Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome for a fee
  • Only dogs and cats are allowed
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A pet fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

All Inclusive Hard Rock Hotel Riviera Maya
Hard Rock Hotel All Inclusive Riviera Maya
Hard Rock Hotel Maya
Hard Rock Hotel Maya Riviera
Hard Rock Hotel Riviera
Hard Rock Hotel Riviera Maya
Hard Rock Hotel Riviera Maya All Inclusive
Hard Rock Hotel Riviera Maya All Inclusive Puerto Aventuras
Hard Rock Riviera Maya
Hard Rock Riviera Maya Puerto Aventuras
Hard Rock Hotel Riviera Maya Puerto Aventuras
Hard Rock Hotel Riviera Maya All Inclusive Solidaridad
Hard Rock Hotel Riviera Maya Solidaridad
Hard Rock Riviera Maya Inclus
Hard Rock Hotel Riviera Maya
Hard Rock Hotel Riviera Maya All Inclusive
Hard Rock Hotel Riviera Maya - All Inclusive Puerto Aventuras

Frequently asked questions

There's no onsite spa, but this property does offer services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

How much does it cost to stay at Hard Rock Hotel Riviera Maya - All Inclusive?

As of 15 May 2026, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Riviera Maya - All Inclusive on 31 May 2026 start from AU$557, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Yep, this property has a waterslide!

No, but there are Jetted bath in the guestrooms.

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Hard Rock Hotel Riviera Maya - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 482 out of 1000 reviews
Rating 8 - Good. 218 out of 1000 reviews
Rating 6 - Okay. 131 out of 1000 reviews
Rating 4 - Poor. 84 out of 1000 reviews
Rating 2 - Terrible. 85 out of 1000 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Shanthi

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean. They didn’t clean the room one day. Staff were courteous and helpful
Stayed 7 nights in Feb 2026

10/10 Excellent

Romi

Stayed 9 nights in Jan 2026

10/10 Excellent

Karla

Stayed 5 nights in Dec 2025

6/10 Okay

Rubi Lizbeth

Travelled with family and small children, Travelled with group
The room was in okay condition. I didn’t have a blow dryer and the iron I had to iron my clothes was in poor condition. When I called guest services they took 4 hours to bring to me after calling multiple times.
Stayed 3 nights in Dec 2025

2/10 Terrible

Igor

Stayed 5 nights in Dec 2025

10/10 Excellent

Kara

Stayed 4 nights in Dec 2025

6/10 Okay

Adrienne

Travelled with family
The grounds and staff were great. The overall resort needs a major renovation. Cracked walls, peeling paint, issues with in room amenities not working (coffee maker & safe). Bed was comfortable but made loud noise when getting up. If you don't have young children go to a different resort. The walls are so thin we could hear the baby crying next door and kids running and slamming doors at all hours of the early mornings. Definitely not a place for families with older teens or no children.
Stayed 1 night in Jan 2026

8/10 Good

Bethany Mc Kenzie

Travelled with family, Travelled with family and small children
Liked: Cleanliness
The staff were all lovely, facilities and rooms clean. Food was good. Some areas, room included need refresh and updating, but i understand they are slowly renovating. Overall a great experience.
Stayed 5 nights in Jan 2026

10/10 Excellent

Andrea M

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property is clean but needs a renovation, the rooms specifically bathroom looks old and to used.
Stayed 2 nights in Jan 2026

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing, hotel was very nice and clean.
Stayed 5 nights in Dec 2025

6/10 Okay

Olga

Travelled with family
Liked: Cleanliness, staff & service
The resort was beautiful! The best part were the staff, very friendly and accommodating. The room could use improvement. The door leading to the bathroom and shower was broken and we couldn’t open or close it, after staff fixed it, it only partially closed. The door to the toilet did not close fully either, leading to zero privacy if anyone needed to use the sink. Another issue was the wait time for restaurants, you could not make reservations, and there was usually 1-2 hrs wait time, so it was almost impossible to see any of the shows if you wanted to eat at the restaurant because shows started around 8pm and restaurants opened around 5:30, if you did not come right at opening, you will most likely miss the show. The other issue was access to the loungers at the pool and ocean, all were reserved by 9:30, we tried coming at 8:30 and could not find any, we had to lounge on the sand. About half the loungers were ‘reserved’ but always empty. I thought it was not fair especially since staff did not do anything about it. The ocean was very nice and calm, you can reserve snorkeling mask and watch the fish. Overall beautiful resort and amazing staff.
Stayed 7 nights in Dec 2025

10/10 Excellent

John

Stayed 1 night in Jan 2026

6/10 Okay

Kristie, Chicago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has so many things for kids to do: waterpark, trampolines, pools, activities, etc. We had a great time. The staff is friendly and helpful. However, we booked two rooms together and we were not together. Then the plumbing in our room was very loud. They moved our room after day 3 and gave us 2 massages for lack of sleep. Our next room had loud AC, I think the fan was broken. Wonderful vacation, teens had a blast, but rooms need some work.
Stayed 6 nights in Dec 2025

10/10 Excellent

Kelvin

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2025

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 7 nights in Dec 2025

2/10 Terrible

Julio

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Hotel muito cheio. Não tinha nenhuma cadeira vaga em todas piscinas ou área de praia. A maioria reservada para clientes vip. Para quem reservou sem ser vip e pagou apenas US$1.200 dólares a diária, não sobra nenhum espaço após as 07:00 da manhã. Com certeza não vale a pena, e não voltaria.
Stayed 1 night in Dec 2025

10/10 Excellent

Beatrice

Travelled with partner
Liked: Cleanliness
This property is the best for me so far from the rooms to the pool and the activities and the food as well. I will definitely come back
Stayed 3 nights in Dec 2025

10/10 Excellent

Gurpreet, Chestermere

Stayed 7 nights in Dec 2025

10/10 Excellent

Jessica

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The staff were the best! Thank you to Max at the pool bar and Brian and Carlos were amazing! Thank you for the great trip!
Stayed 7 nights in Dec 2025

6/10 Okay

sari

Travelled with family
Disliked: Amenities
The property was nice, however we had lots of problems with our room. some were fixed some were not. I felt like all they wanted from me was to become a member and if I didn't they did not care to help or take care of your needs. Unless you are a member you get non of the extra amenities like chairs by the pool or reservations for restaurants at the hotel.
Stayed 5 nights in Dec 2025

10/10 Excellent

XueBin

Travelled with family
Liked: Cleanliness, staff & service, amenities
The service is excellent!
Stayed 6 nights in Dec 2025

4/10 Poor

Leslie

Stayed 4 nights in Dec 2025

8/10 Good

Payton

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great except the food. With the exception of the steak restaurant, the food was really disappointing.
Stayed 5 nights in Dec 2025

10/10 Excellent

Khaled

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have the best food , I’ve been to Mexico few times and I always have hard time with the food , but this resort got the best food ever , best staff , best service , I would definitely come back and recommend
Stayed 5 nights in Dec 2025

8/10 Good

Justin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The room was pretty nice, the staff kept the rooms, common areas, pools very clean and respectful. We did have one incident where water was leaking through the ceiling in the bathroom. I believe it was probably due to a blocked condensate drain from the AC unit. The front desk sent someone to fix it right away. We also had some loud noises in the ceiling one morning around 6:00am. It sounded like someone was doing renovations or repairs. It turned out to be a raccoon most likely that got into the ceiling space. One downfall is we found 2 dead cockroaches in the closet!!! The food was the best I have ever had at any resort. I have been to Mexico before (a different resort), Dominican Republic, Las Vegas, Cuba and this was by far the best resort and food. The Staff was very friendly, accommodating and helpful. Daniella the entertainment DJ was a lovely woman who danced and played with my daughter almost daily. Expedia itself is not a great site. The failed to mention that travel was not included from the airport to the resort. This left us to arrange travel at the very last minute, while we were standing at the airport with our two kids. It was also very costly as it was last minute. Same on Expedia! You call it an all inclusive package which indicates flight, stay and travel, but there was no travel. I would highly recommend booked with a more diligent booking company. 1 star for Expedia 5 stars for Hard Rock Riviera Maya
Stayed 6 nights in Dec 2025