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Barceló Maya Caribe - All Inclusive

4.0 star property
On beach with 2 outdoor pools, near Ecopark Kantun Chi

Photo gallery for Barceló Maya Caribe - All Inclusive

Aerial view
Suite (Ocean Front Premium Level)
5 restaurants, breakfast, lunch, dinner served; Spanish cuisine
2 outdoor pools, pool loungers
5 restaurants, breakfast, lunch, dinner served; Spanish cuisine

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
The current price is AU$1,012
includes taxes & fees
16 Dec - 17 Dec

Explore the area

View map
Carr. Federal Chetumal-Puerto Juárez, Km. 266,3, Xpu-Ha, QROO, 77750
  • Place, Cenote Cristalino
    ‪3 min walk‬
  • Place, Ecopark Kantun Chi
    ‪5 min walk‬
  • Place, Cenote Azul
    ‪10 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Suite (Swim Up Premium Level)

Free minibar, in-room safe, desk, blackout curtains

Suite (Swim Up Premium Level)

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LCD TV
Day bed
Ceiling fan
Blackout curtains
Hairdryer
  • 133 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Ocean Front Premium Level)

Suite (Ocean Front Premium Level)

Suite (Ocean Front Premium Level)

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LCD TV
Day bed
Ceiling fan
Blackout curtains
Hairdryer
  • 133 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (Swim Up Premium Level)

Free minibar, in-room safe, desk, blackout curtains

Junior Suite (Swim Up Premium Level)

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LCD TV
Day bed
Ceiling fan
Blackout curtains
Hairdryer
  • 55 sq m
  • Partial sea view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (Ocean Front Premium level)

Junior Suite (Ocean Front Premium level)

Junior Suite (Ocean Front Premium level)

8.6 out of 10
Excellent
(12 reviews)

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Day bed
Sofa bed - twin
Ceiling fan
  • 55 sq m
  • Partial ocean view
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Room

Superior Room

Superior Room

7.6 out of 10
Good
(130 reviews)

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
Free minibar items
LCD TV
Blackout curtains
Ceiling fan
Day bed
  • 39 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Suite (Swim Up Premium Level | 2A 1C)

Free minibar, in-room safe, desk, blackout curtains

Suite (Swim Up Premium Level | 2A 1C)

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LCD TV
Day bed
Ceiling fan
Blackout curtains
Hairdryer
  • Partial sea view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

About the area

Xpu-Ha

You'll be connected to the convention centre at Barceló Maya Caribe - All Inclusive, and within just a 10-minute stroll of Xpu-ha Beach and Ecopark Kantun Chi. Highlights at this all-inclusive property include 5 restaurants, 2 outdoor swimming pools and a full-service spa. .A relaxing visit to U-Spa can include deep-tissue massages, hot stone massages and aromatherapy along with access to the sauna and hot tub. The buffet restaurant, Caribe Buffet, is open for breakfast, lunch and dinner. With 4 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and water park. 12109 square feet (1125 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a business centre. Other amenities include a nightclub, free Wi-Fi in public areas and a gym. Each morning free buffet breakfast is offered between 7:00 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .With a stay at this 4-property class Xpu-Ha property, you'll be 0.5 km (0.3 mi) from Cenote Cristalino and 2.9 km (1.8 mi) from Puerto Aventuras Golf Club.

What's nearby

  • Cenote Cristalino - 3 min walk - 0.3 km
  • Ecopark Kantun Chi - 5 min walk - 0.4 km
  • Cenote Azul - 10 min walk - 0.8 km
  • Xpu-ha Beach - 18 min walk - 1.5 km
  • Cenote Jardín del Eden - 19 min walk - 1.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 69 min drive

Restaurants

  • ‪Mirador & La Hacienda Buffets - ‬18 min walk
  • ‪Strikers Sports Bar - ‬1 min walk
  • ‪Carey Lobby Bar - ‬15 min walk
  • ‪Tokyo - ‬3 min walk
  • ‪Capri - ‬6 min walk

About this property

Barceló Maya Caribe - All Inclusive

On beach with 2 outdoor pools, near Ecopark Kantun Chi
Barceló Maya Caribe - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Barceló Maya Caribe - All Inclusive, you'll find a full-service spa, a water park (surcharge), and 2 outdoor swimming pools. There are 5 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Free breakfast is available daily. Public spaces have free WiFi.

A business centre and meeting rooms are available. Event space at this property measures 12109 square feet (1125 square metres) and includes a conference centre. A children's pool, a health club, and a nightclub are also featured at the business-friendly Barceló Maya Caribe - All Inclusive. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Xpu-Ha property.

  • 414 guestrooms or units
  • 3 levels
  • 2 buildings
  • 5 dining venues
  • 4 bars or lounges
  • Conference rooms
  • 12109 sq ft of conference space
  • 1125 sq. m of conference space
  • Built in 1999
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Barceló Maya Caribe - All Inclusive offers 414 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. 32-inch LCD televisions come with premium satellite channels.

Bathrooms include a combined bath/shower unit with a rainfall showerhead, bathrobes, slippers and complimentary toiletries. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

U-Spa has 25 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

Similar properties

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4.2 out of 5, Very good, 1,003 reviews
The price is AU$1,012
includes taxes & fees
16 Dec - 17 Dec
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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free covered self parking on site
  • Limited on-site parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 4 bars/lounges
  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Capitan Morgan Grill
  • Caribe Buffet
  • La Fuente

Things to do

  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Mini golf
  • Nightclub
  • Personal motorised watercraft
  • Playground
  • Sauna
  • Scuba diving
  • Shopping centre
  • Snorkelling
  • Steam room
  • Water park
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room babysitting
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre (12,109 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • 25 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Built in 1999
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Day bed

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Barceló Maya Caribe - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.80 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 278 per vehicle (one-way, maximum occupancy 7)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • A facilities fee includes use of: spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Barcelo Caribe
Barcelo Caribe Maya
Barcelo Maya Caribe
Barcelo Maya Caribe All Inclusive Xpu-Ha
Barcelo Maya Caribe All Inclusive
Barcelo Maya Caribe Xpu-Ha
Caribe Barcelo
Barceló Maya Caribe All Inclusive
Barceló Maya Caribe Xpu-Ha
Barceló Maya Caribe All Inclusive Hotel Xpu-Ha
Barceló Maya Caribe All Inclusive Hotel
Barceló Maya Caribe All Inclusive Xpu-Ha
Barceló Maya Caribe All Inclusive All-inclusive property Xpu-Ha
Barceló Maya Caribe All Inclusive All-inclusive property
Barceló Maya Caribe Inclusive
Barceló Maya Caribe - All Inclusive Xpu-Ha
Barceló Maya Caribe - All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Barceló Maya Caribe - All Inclusive?

Barceló Maya Caribe - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Barceló Maya Caribe - All Inclusive?

As of 14 Dec 2025, prices found for a 1-night stay for 2 adults at Barceló Maya Caribe - All Inclusive on 16 Dec 2025 start from AU$1,007.90, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Barceló Maya Caribe - All Inclusive?

Yep, Barceló Maya Caribe - All Inclusive has a free self car park. Onsite parking is limited.

Are there any beaches close to Barceló Maya Caribe - All Inclusive?

Yep, Barceló Maya Caribe - All Inclusive is a short 1-minute walk from Xpu-ha Beach. Fun beach activities include volleyball, snorkelling and scuba diving.

Is there a spa on site at Barceló Maya Caribe - All Inclusive?

Yep, U-Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does Barceló Maya Caribe - All Inclusive have a pool?

Yep, and guests love it! Barceló Maya Caribe - All Inclusive has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

Does Barceló Maya Caribe - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Barceló Maya Caribe - All Inclusive?

Barceló Maya Caribe - All Inclusive features 2 outdoor pools, a full-service spa and a nightclub.

What makes Barceló Maya Caribe - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at Barceló Maya Caribe - All Inclusive.

Is Barceló Maya Caribe - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Barceló Maya Caribe - All Inclusive is a hit with families.

Does Barceló Maya Caribe - All Inclusive serve breakfast?

Yep, complimentary buffet brekkie is offered daily from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at Barceló Maya Caribe - All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Barceló Maya Caribe - All Inclusive?

Yep, they've got a poolside bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Barceló Maya Caribe - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Barceló Maya Caribe - All Inclusive?

No, pets and service animals are not allowed.

Reviews

Barceló Maya Caribe - All Inclusive Reviews

8.6

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 601 out of 1004 reviews
Rating 8 - Good. 213 out of 1004 reviews
Rating 6 - Okay. 100 out of 1004 reviews
Rating 4 - Poor. 37 out of 1004 reviews
Rating 2 - Terrible. 53 out of 1004 reviews

Reviews

4/10 Poor

Jacqualyn

Travelled with partner
My husband and I got food poisoning the first meal we ate. We were very sick for two nights and left. We were booked for 12 days.
Stayed 12 nights in Aug 2025

10/10 Excellent

Ricardo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful, i really enjoyed the time off, spotless place calm and and an excellent menu at the restaurant.
Stayed 2 nights in Sep 2025

10/10 Excellent

Yelena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

Alfredo Enrique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly staff, Spa was great, nice gym with great options, excelent entertainment activities, and more.
Stayed 12 nights in Aug 2025

10/10 Excellent

Blake

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3rd time at Barcelo and Love it every time.
Stayed 6 nights in Aug 2025

10/10 Excellent

Arminda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this resort! There are a lot of fitness and fun activities, as well as a fantastic spa. Plenty of food choices and there’s even a natural cenote at walking distance.
Stayed 4 nights in Aug 2025

10/10 Excellent

ALCIDIA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was very good. There were many options to choose from. The one issue we experienced was the water that went from the shower to the toilet area every time the shower was turned on. We had to lay towels down to block the leaking area on the floor connecting the shower to the toilet area. Another issue was the ice machines out on the hallways that did not function. Other than that, we enjoyed our stay.
Stayed 3 nights in Aug 2025

10/10 Excellent

Jennifer

Stayed 7 nights in Aug 2025

10/10 Excellent

Melissa

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo perfecto, los baños de las habitaciones pueden mejorar, pero no es algo relevante, 10/10 todo
Stayed 5 nights in Aug 2025

2/10 Terrible

Scarlet Desiree

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like the staff, they are very rude and foul-mouthed. You ask them about something and they never know anything. The food is very bad, tasteless and full of grease. They don't have any activities for such a big hotel. They don't have any music. The truth is, it's very boring and with bad service from most of the employees.
Stayed 4 nights in Aug 2025

10/10 Excellent

zaim

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff. Very accommodating. Very clean. Huge resort.
Stayed 8 nights in Aug 2025

2/10 Terrible

Kejuan

Stayed 4 nights in Aug 2025

10/10 Excellent

Kristina Valentinova

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great vacation in Barcelo Maya Caribe! Clean room, nice staff, delicious food and lots of fun.
Stayed 7 nights in Aug 2025

10/10 Excellent

Zana, Elmwood Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food
Stayed 12 nights in Jul 2025

8/10 Good

Carroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, lots of acivity, great dining options.
Stayed 5 nights in Aug 2025

10/10 Excellent

Terri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was amazingly well cared for and the staff was fantastic
Stayed 3 nights in Aug 2025

10/10 Excellent

Osvaldo J

Liked: Cleanliness, staff & service, property conditions & facilities
Overall very good if you're looking for somewhere quiet and close to everything. Just 20 min drive from quinta avenida playa del carmen. A drive worth taking alot of night life. Cenotes are also very close by. 10/10
Stayed 3 nights in Aug 2025

10/10 Excellent

Maksym

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
food options and bed comfort
Stayed 7 nights in Aug 2025

10/10 Excellent

saad

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After staying in other All Inclusive resorts Barcelo was by far one of the best ones with food, drinks, and staff.
Stayed 2 nights in Aug 2025

8/10 Good

Maxim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Part of large beautiful resort complex with many things to do. Buffet food is pretty good. A la carte restaurants not worth going to as their food isn't really better but selection is much more limited. Beach isn't great, ok mostly for looks as it gets rocky deeper in the water. The best part of the beach is pier with lots of tropical fish underneath. One can jump of the piere and snorkel without need to waste money on tours like XelHa etc. Rooms ok, beds comortable, good AC. Bathroom had no lock and was rather small. Internet good, except on the beach. Pools are large, but quite shallow (4 ft). Cocktail drinks VERY bad. Nightly shows are not all enjoyable, I liked Mexican the best.
Stayed 7 nights in Aug 2025

6/10 Okay

Mara-Victoria

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The food options were really limited. They don’t tell you that you only get a limited amount of cards to book the restaurants, for example (5 nights = 2 cards for restaurants). Otherwise, you don’t have access to them and will have to eat at the buffet every day. The buffet food didn’t look appetizing. The staff wasn’t super welcoming, we had to ask the waiters to bring us water with our food multiple times and had to wave them down to even come service us. As a non-native/non-Spanish speaker, the staff didn’t try to communicate with you or really give you great service. Obviously with some exceptions. The sheets weren’t fully clean as there were a few spots of leftover dirt from previous users. As it was the season for seaweed, the beach was cleaned every two days rather than every day, which made it difficult to enter the ocean, unlike other resorts. Due to the messy beach, the pool was a better option for our stay, which was really clean and taken care of, even though we were looking forward to spending all our time on the beach. The bartenders were super friendly and helpful. Absolutely great service. Lots of beach chairs with options for shade or sun. The Internet connection outside of the room was very minimal. Barely any Internet connection on the beach and the pool.
Stayed 5 nights in Aug 2025

10/10 Excellent

Hristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2025

10/10 Excellent

Nicolae

Stayed 8 nights in Aug 2025

8/10 Good

Bryan Benson De

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2025

10/10 Excellent

nestor

Stayed 6 nights in Aug 2025