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Grand Palladium Kantenah Resort & Spa All Inclusive

Where to?

Dates

April 2026

May 2026

2 bars/lounges, 2 swim-up bars, poolside bar, beach bar

Overview
Rooms
Location
Policies

Excellent

Popular amenities

On private beach
Spa
Parking included

includes taxes & fees

5 May - 6 May

Explore the area

Carretera Chetumal, Puerto Juarez KM 256-100, Kantenah, QROO, 77710

Place, Cenote Azul
‪4 min drive‬
Place, Cenote Cristalino
‪5 min drive‬
Place, Akumal Beach
‪5 min drive‬
Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Minibar, in-room safe, desk, blackout curtains

Junior Suite Garden View

Very good

Garden view
37 sq m
1 bedroom
Sleeps 4
1 King Bed OR 2 Double Beds

Room Deluxe with View

37 sq m
Sleeps 1

Suite Junior with View

42 sq m
Sleeps 1

Suite Luxury with View

58 sq m
Sleeps 1

Room Deluxe with View

37 sq m
Sleeps 2

Suite Junior with View

42 sq m
Sleeps 2

Suite Luxury with View

58 sq m
Sleeps 2

Room Deluxe with View

37 sq m
Sleeps 3

Suite Junior with View

42 sq m
Sleeps 3

Room Deluxe With View

37 sq m
Sleeps 4

Suite Junior with View

42 sq m
Sleeps 4

Room Deluxe with View

37 sq m
Sleeps 3

Suite Junior with View

42 sq m
Sleeps 3

Suite Junior with View

42 sq m
Sleeps 4

Junior Suite Single Use Garden View

Good

Garden view
37 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

Suite Superior with Garden View

Garden view
103 sq m
Sleeps 4

Junior Suite Garden View

Wonderful

Garden view
37 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Junior Suite Garden View

Exceptional

37 sq m
1 bedroom
Sleeps 4
2 Double Beds and 1 Double Sofa Bed

Family Selection Junior Suite Rooftop with Private Pool

Exceptional

51 sq m
1 bedroom
Sleeps 4
2 Double Beds and 1 Double Sofa Bed

Family Selection Suite Beachfront

Excellent

103 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Suite Junior with Garden View

Garden view
37 sq m
Sleeps 2

Suite Junior with Garden View

Garden view
37 sq m
Sleeps 3

Suite Junior with Garden View

Garden view
37 sq m
Sleeps 4

Suite Luxury with Pool View

37 sq m
Sleeps 2

Suite Luxury with Pool View

37 sq m
Sleeps 3

Suite Luxury with Pool View

37 sq m
Sleeps 4

Suite Premium with Pool View

51 sq m
Sleeps 2

Suite Premium with Pool View

51 sq m
Sleeps 3

Suite Master with Garden View

Garden view
103 sq m
Sleeps 2

Suite Master with Garden View

Garden view
103 sq m
Sleeps 3

Suite Master with Garden View

Garden view
103 sq m
Sleeps 4

Suite Junior with Garden View

Garden view
37 sq m
Sleeps 1

Suite Junior with Garden View

Garden view
37 sq m
Sleeps 3

Suite Junior with Garden View

Garden view
37 sq m
Sleeps 4

Suite Luxury with Pool View

37 sq m
Sleeps 1

Suite Luxury with Pool View

37 sq m
Sleeps 3

Suite Luxury with Pool View

37 sq m
Sleeps 4

Suite Premium with Pool View

51 sq m
Sleeps 1

Suite Premium with Pool View

51 sq m
Sleeps 3

Suite Master with Garden View

Garden view
103 sq m
Sleeps 1

Suite Master with Garden View

Garden view
103 sq m
Sleeps 3

Suite Master with Garden View

Garden view
103 sq m
Sleeps 4

Suite Premium with Pool View

103 sq m
Sleeps 4

Family Junior Suite Garden View

Sleeps 3

Family Junior Suite Swim-up

Sleeps 3

Deluxe Room With Garden View

Sleeps 3

Family Selection Suite Beachside

Sleeps 2

Family Selection Junior Suite Rooftop With Private Pool

Sleeps 3

Family Selection Suite Beachfront

Sleeps 3

About the area

Kantenah

A luxury stay in Kantenah awaits you at Grand Palladium Kantenah Resort & Spa All Inclusive. You'll be 10.6 km (6.6 mi) from Puerto Aventuras Marina and 11.1 km (6.9 mi) from Akumal Beach. Highlights at this all-inclusive property include 3 restaurants, 5 outdoor swimming pools and a full-service spa. .A relaxing visit to Zentropia can include deep-tissue massages, hot stone massages, aromatherapy and hydrotherapy along with access to the sauna. With 2 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site gym and kids' club. Plus you'll find free Wi-Fi in public areas, a Turkish bath/hammam and a sauna. Free buffet breakfast is available daily between 7:00 AM and 11:00 AM. There's also free self parking, along with the convenience of car rentals on site. .With a stay at this 5-property class Kantenah property, you'll be 20.3 km (12.6 mi) from Xel-Há Park.

What's nearby

Cenote Azul - 4 min drive - 7.5 km
Cenote Cristalino - 5 min drive - 7.8 km
Akumal Beach - 5 min drive - 7.5 km
Ecopark Kantun Chi - 5 min drive - 8.5 km
Akumal Ecological Center - 5 min drive - 7.5 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 67 min drive

Restaurants

‪Pueblito Lindo - ‬8 min drive
‪Xtra Time Sport Bar - ‬1 min walk
‪La Hacienda - ‬1 min walk
‪Oishi Japanese Restaurant - ‬8 min drive
‪Lobby Bar White Sand - ‬9 min walk

About this property

Grand Palladium Kantenah Resort & Spa All Inclusive

Grand Palladium Kantenah Resort & Spa All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Grand Palladium Kantenah Resort & Spa All Inclusive, you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 3 restaurants on site, along with a coffee shop/cafΘ. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 2 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a children's club, a children's pool and a steam room. Free self parking is available. A complete renovation of Grand Palladium Kantenah Resort & Spa All Inclusive was completed in December 2023.

Smoking is allowed in designated areas at this 5-star Kantenah property.

252 guestrooms or units

2 levels

11 buildings

3 dining venues

2 swim-up bars

2 bars or lounges

Conference rooms

Built in 2002

Buffet breakfast (free)

Kid's club

Childcare (surcharge)

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Poolside lounge chairs

Umbrellas for the pool

Conference centre

Business facilities

Dry cleaning

Self-service laundry

Front desk (24 hours)

Express check-in

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Games room or arcade

Pool or billiards table

Terrace

Garden

Gift shop

Beauty salon

On-site shopping

Bellhop

Smoking in designated areas

Bar on the beach

Coffee shop

Bar by the pool

Grand Palladium Kantenah Resort & Spa All Inclusive offers 252 air-conditioned accommodations with minibars and a safe. Rooms open to furnished balconies. 32-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, complimentary toiletries and hairdryers.

This Kantenah property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Zentropia has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

On private beach
Pool
Breakfast included
All-inclusive

includes taxes & fees

5 May - 6 May

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site
Limited on-site self parking

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:00 AM
2 bars/lounges
2 swim-up bars
3 restaurants
A beach bar
A coffee shop/cafe
A poolside bar
Couples/private dining

Things to do

5 outdoor pools
Arcade/game room
Archery
Basketball
Beach volleyball
Billiards/pool table
Boat tours
Bowling alley
Children's club
Children's pool
Evening entertainment
Fitness classes
Full-service spa
Games
Gym
Kayaking
Mini golf
Pilates classes
Playground
Racquetball/squash
Sauna
Scuba diving
Segway rentals/tours
Shopping
Steam room
Tennis
Waterslide
Windsurfing
Yoga classes

Family friendly

5 outdoor pools
Arcade/game room
Babysitting (surcharge)
Bowling alley
Children's club
Children's games
Children's pool
In-room cot
Laundry facilities
Lifeguards on site
Mini golf
Playground
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

Business centre
Conference centre
Meeting rooms

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On a private beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

16 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Sauna
Spa open daily
Sports massages
Steam room
Thai massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Handrails in stairways
No lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

11 buildings
2 floors
Banquet hall
Built in 2002
Designated smoking areas
Lifeguards
Renovated entire property - December 2023

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Free cot

Bathroom

Dressing gowns
Free toiletries
Hair dryer
Jetted bathtub
Private bathroom
Rainfall showerhead
Shampoo
Shower/bathtub combination
Soap
Toilet paper
Towels provided

Entertainment

32-inch flat-screen TV with premium cable channels
IPod dock
Pay films

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Minibar

Air conditioning
Desk
Iron/ironing board
Phone
Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Kids stay free! One child 2 years old or younger stays free when using existing bedding.

Rollaway/extra beds are not available.

Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

Sanitation services: USD 2 per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher, a smoke detector and a security system

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Grand Palladium Kantenah Solidaridad

Grand Palladium Kantenah Resort All Inclusive

Kantenah Grand Palladium

Grand Palladium Kantenah

Grand Palladium Kantenah All Inclusive

Grand Palladium Kantenah Resort & Spa All Inclusive Kantenah

Frequently asked questions

What is the cancellation policy at Grand Palladium Kantenah Resort & Spa All Inclusive?

Grand Palladium Kantenah Resort & Spa All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Palladium Kantenah Resort & Spa All Inclusive?

As of 7 Apr 2026, prices found for a 1-night stay for 2 adults at Grand Palladium Kantenah Resort & Spa All Inclusive on 5 May 2026 start from AU$507, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Palladium Kantenah Resort & Spa All Inclusive?

Yep, Grand Palladium Kantenah Resort & Spa All Inclusive has a free self car park.

Are there any beaches close to Grand Palladium Kantenah Resort & Spa All Inclusive?

The closest beach to Grand Palladium Kantenah Resort & Spa All Inclusive is Half Moon Bay (4.6 km).

Is there a spa on site at Grand Palladium Kantenah Resort & Spa All Inclusive?

Yep, Zentropia is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does Grand Palladium Kantenah Resort & Spa All Inclusive have a pool?

Grand Palladium Kantenah Resort & Spa All Inclusive has 5 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Grand Palladium Kantenah Resort & Spa All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Grand Palladium Kantenah Resort & Spa All Inclusive?

Grand Palladium Kantenah Resort & Spa All Inclusive features a private beach, 5 outdoor pools and a full-service spa. All guestrooms come with Private jetted baths and 24-hour room service.

What makes Grand Palladium Kantenah Resort & Spa All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as Jetted bath and private balconies in the guestrooms, help set the scene for a romantic weekend at Grand Palladium Kantenah Resort & Spa All Inclusive.

Is Grand Palladium Kantenah Resort & Spa All Inclusive family-friendly?

You bet! With amenities such as a children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Grand Palladium Kantenah Resort & Spa All Inclusive is a hit with families.

Are there hot tubs in the rooms at Grand Palladium Kantenah Resort & Spa All Inclusive?

No, but there are Jetted bath in the guestrooms.

Does Grand Palladium Kantenah Resort & Spa All Inclusive serve breakfast?

Yep, free buffet brekkie is available daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Grand Palladium Kantenah Resort & Spa All Inclusive?

No, Grand Palladium Kantenah Resort & Spa All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Palladium Kantenah Resort & Spa All Inclusive?

Yep, they've got a beach bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Grand Palladium Kantenah Resort & Spa All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Grand Palladium Kantenah Resort & Spa All Inclusive?

No, only service animals are allowed.

Grand Palladium Kantenah Resort & Spa All Inclusive Reviews

8.6

Excellent

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

2/10 Terrible

Gurmit Singh

Travelled with family, Travelled with family and small children, Travelled with group

7 Jan 2026

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

outdated rooms, poor in room service, poor dinning experiene

Stayed 6 nights in Dec 2025

10/10 Excellent

Rupinder Singh

7 Jan 2026

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Dec 2025

10/10 Excellent

Michael

5 Jan 2026

Stayed 6 nights in Dec 2025

10/10 Excellent

Anna Barbara Lynes

5 Jan 2026

Stayed 4 nights in Dec 2025

8/10 Good

Swarnjit K, Surrey

5 Jan 2026

Stayed 6 nights in Dec 2025

6/10 Okay

Daphney, Bronx

Travelled with family, Travelled with family and small children

3 Jan 2026

Liked: Cleanliness, property conditions & facilities

Grand Palladium Kantenah – nice staff and pools, but very poor organization and Family Selection service We stayed at Grand Palladium Kantenah Resort & Spa in the Family Selection section as two families traveling with children. While there were some positives, the overall experience was disappointing for the price paid. The staff were friendly and polite, and the Family Selection pool was calm and enjoyable, with some activities for younger children (2–5 years old). The bar and food service at the Family Selection pool was good, and this was one of the better parts of the stay. Unfortunately, restaurant reservations were a constant issue. We were repeatedly told that no à la carte reservations were available, yet when we eventually secured reservations after persistance, the restaurants were quiet with empty tables. On New Year’s Eve, we were told a table for 8 was impossible, but when we arrived for a smaller reservation, multiple tables around us remained empty. This suggested poor reservation management rather than high demand. Food quality was mixed. The Nest (Family Selection restaurant) was disappointing for both dinner and breakfast. The à la carte restaurants were average overall. At La Portofino, food arrived cold and service was slow, though we had drinks. Our children’s sofa bed was bare with no mattress, which was fixed eventually. It just felt like everything was a task which isn’t a vacation.

Stayed 5 nights in Dec 2025

10/10 Excellent

David

Travelled with family and small children

3 Jan 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Review for stay during September of '25. This resort is huge with being 4 resorts (Kantenah, Colonial, White Sands & TRS-Adults only), on shared Palladium property. You can attend most if not all the resort pools, restaurants, entertainment etc. It was low season so resorts were not over-crowded. Actually, Kantenah Family Selection building/beach was fairly empty which we did not mind. Never an issue finding chairs at the beach or bali bed for rent. Colonial is the 'center hub' of all the resorts and seems to have the best entertainment, beach parties etc. Gametime sports bar was great, air-conditioned, TVs & full bar food menu and drinks to order from all included. It made for great catching a game on NFL opening weekend. Resort is also very family friendly. They have a schedule for activities for children, teens & adults. Never thought we would enjoy such a big resort but we truly did and wish we had more time. Rare occasion we opted not to leave the resort as every day/night there was something to do or see. There is a smaller waterpark on site also with slides for the kids and even an area for toddlers. We did encounter a couple issues during our stay however, management was prompt to resolve the issue and offer compensation. Our concierge butler passed the information on and the concierge manager came to the pool finding us offering sincere apologies and asked how they can make things right. Nothing is perfect but to me, that is customer service. We will return.

Stayed 4 nights in Sep 2025

4/10 Poor

Sarabjit

3 Jan 2026

Stayed 5 nights in Dec 2025

10/10 Excellent

Anthony

Travelled with family

2 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Incredible service

Stayed 8 nights in Dec 2025

4/10 Poor

Meaghan

2 Jan 2026

Stayed 7 nights in Dec 2025

10/10 Excellent

Izabela

2 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Beautifulclean room very friendly stuff!

Stayed 3 nights in Dec 2025

10/10 Excellent

Trisha

Travelled with family, Travelled with family and small children

1 Jan 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great all inclusive family resort and spa. Also has an adult only section that is private.

Stayed 5 nights in Dec 2025

10/10 Excellent

Gabor

1 Jan 2026

Liked: Cleanliness, property conditions & facilities

All was good big resort

Stayed 7 nights in Dec 2025

8/10 Good

Diana

Travelled with family and small children

31 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

The family selection amenities were great. Service hit or miss and terrible when it came to reservations with a child. Had to argue 4 days for a decent time. Given Christmas dinner at 10pm was an INSULT ! Meals were probably the best I’ve had so far at an AI

Stayed 7 nights in Dec 2025

10/10 Excellent

Christine

30 Dec 2025

Stayed 6 nights in Dec 2025

10/10 Excellent

Jacobus

30 Dec 2025

Stayed 7 nights in Dec 2025

8/10 Good

Harnek Singh

Travelled with family, Travelled with family and small children, Travelled with group

30 Dec 2025

Liked: Cleanliness

We had a family selection swim up room. It was great !!!! Butler service was also amazing. Rooms were clean and amenities was good aswell. But food was mediocre, beach was great for family selection but rest was not clean. Over all stay was great but this hotel isn't 5 star I'd rate it 3.5 or 4 star. Only great thing was service from butlers in family selection.

Stayed 7 nights in Dec 2025

10/10 Excellent

Helen

29 Dec 2025

Stayed 4 nights in Dec 2025

6/10 Okay

jamie katharina

Travelled with family and small children

29 Dec 2025

Liked: Amenities, property conditions & facilities

The resort itself is beautiful. They are constantly upkeeping everything and working hard to keeping it up. The rooms are great. We stayed in Family selection 51 and it was perfect. Our butlers were attentive and helpful with booking restraunts and rides. The food is probably the worst of all inclusives weve been to. (Alot) We also had someone poop in our bathroom while we were gone- not sure if a staff member got upset or what. Then, they didnt do anything besides supposedly tell security, but it smelled and we could not figure out where it was coming from- well surprise a nice huge pile of POOP in our tub. The resort itself isn't great with communications and problems. But we had a wonderful stay despite everything else. The pools are amazing and there is a lot of activities for kids and adult's at the resort.

Stayed 7 nights in Dec 2025

10/10 Excellent

Nicholas

Travelled with family and small children

28 Dec 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 on all. Jose at the beach service and butler service perfect. Great place to go and to go back again.

Stayed 9 nights in Dec 2025

4/10 Poor

Rian Bethany Alwens

Travelled with family

28 Dec 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Disliked: Amenities

The grounds are beautiful. The staff friendly. The food options are absolutely horrendous even at the buffets. I question the cleanliness and food safety as most food was cold. Cockroaches & ants were abundant. I was also treated poorly by the "travel club" salespeople. Overall beautiful property but we will never return.

Stayed 7 nights in Dec 2025

2/10 Terrible

Dan

Travelled with family and small children

27 Dec 2025

Liked: Property conditions & facilities

Disliked: Cleanliness

I’ve been choosing Grand Pallidium as the reaort for my children for nearly 10 times in 20 years. In 10 years I have visited Mexico nearly 20 times. Unforunately, this will be the last time we visit: - noisy hotel. Reported noise issues on day 2 at 3 am. Rooms are loud and acoustics are bad. We lost day 3 because we were so tired. - one bar of soap for the week stay - no shampoo on day 2 - pillow case smelled. Reported to hotel. No change. - service is confusing and inconsistent depending on whether guest have upgraded “experience”. This is one of the most disappointing part of the trip. - room selection was confusing. I wanted a garden view suite but just got garden view. I was happy to pay for upgrade but nothing offered/available. - food quality as gone down over the 10 years - shower is super crazy hazardous trying to get out unless your 7 ft tall

Stayed 6 nights in Dec 2025

10/10 Excellent

Kristen, Toronto

27 Dec 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Dec 2025

8/10 Good

Slavita

Travelled with family

27 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Beautiful property, room, lovely beach and staff were fantastic. Food wasn't quite there for us but overall a great place to stay!

Stayed 9 nights in Dec 2025

10/10 Excellent

Sergiy

Travelled with family

27 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Amenities for kids were great the rooms are clean and staff is very attentive and pleasant.

Stayed 7 nights in Dec 2025

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Suite Junior with Garden View

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Suite Luxury with Pool View

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Suite Luxury with Pool View

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Suite Luxury with Pool View

View all photos for Suite Premium with Pool View

Suite Premium with Pool View

View all photos for Suite Premium with Pool View

Suite Premium with Pool View

View all photos for Suite Master with Garden View

Suite Master with Garden View

View all photos for Suite Master with Garden View

Suite Master with Garden View

View all photos for Suite Master with Garden View

Suite Master with Garden View

View all photos for Suite Junior with Garden View

Suite Junior with Garden View

View all photos for Suite Junior with Garden View

Suite Junior with Garden View

View all photos for Suite Junior with Garden View

Suite Junior with Garden View

View all photos for Suite Luxury with Pool View

Suite Luxury with Pool View

View all photos for Suite Luxury with Pool View

Suite Luxury with Pool View

View all photos for Suite Luxury with Pool View

Suite Luxury with Pool View