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Barceló Maya Palace - All Inclusive

Property class: 4.5

Photo gallery for Barceló Maya Palace - All Inclusive

3 outdoor pools, pool loungers
Free minibar, in-room safe, desk, blackout curtains
Private beach, white sand, beach towels, scuba diving
3 outdoor pools, pool loungers
Gazebo

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
The current price is AU$516
includes taxes & fees
16 May - 17 May

Explore the area

View map
Cta Chetumal Puerto Juarez KM 266.3, Xpu-Ha, QROO, 77750
  • Place, Cenote Cristalino
    ‪14 min walk‬
  • Place, Ecopark Kantun Chi
    ‪14 min walk‬
  • Place, Cenote Azul
    ‪2 min drive‬

Room options

View all photos for Junior Room

Free minibar, in-room safe, desk, blackout curtains

Junior Room

8.4 out of 10
Very good
(253 reviews)
  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Oceanfront (Premium Level)

Junior Suite, Oceanfront (Premium Level)

Junior Suite, Oceanfront (Premium Level)

8.4 out of 10
Very good
(20 reviews)
  • Partial ocean view
  • 45 sq m
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Pool View (Premium Level)

Junior Suite, Pool View (Premium Level)

Junior Suite, Pool View (Premium Level)

8.8 out of 10
Excellent
(18 reviews)
  • 45 sq m
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

About the area

Xpu-Ha

A luxury stay in Xpu-Ha awaits you at Barceló Maya Palace - All Inclusive. Within just a 15-minute stroll, you'll find Ecopark Kantun Chi and Cenote Cristalino. Highlights at this all-inclusive property include 6 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at U-Spa can include deep-tissue massages, facials and body treatments along with access to the sauna and steam room. The buffet restaurant, Mirador, serves international cuisine. With 2 poolside bars and 4 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the private beach and enjoy the 3 outdoor tennis courts, water park and nightclub. 2347 square feet (218 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a gym and a Turkish bath/hammam. Each morning free buffet breakfast is offered between 7:00 AM and 11:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 15-minute drive of this 4.5-property class Xpu-Ha property include Puerto Aventuras Marina and Akumal Beach.

What's nearby

  • Caleta Chac-hal-al - 10 min walk - 0.8 km
  • Cenote Cristalino - 14 min walk - 1.2 km
  • Ecopark Kantun Chi - 14 min walk - 1.2 km
  • Cenote Azul - 2 min drive - 1.8 km
  • Puerto Aventuras Marina - 3 min drive - 3.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 64 min drive

Restaurants

  • ‪Capri - ‬5 min walk
  • ‪Mirador & La Hacienda Buffets - ‬11 min walk
  • ‪Palmeras - ‬8 min walk
  • ‪Colonial Buffet - ‬9 min walk
  • ‪Strikers Sports Bar - ‬10 min walk

About this property

Barceló Maya Palace - All Inclusive

Barceló Maya Palace - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to smell the salty air and watch the ocean waves from the white sand beach. At Barceló Maya Palace - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 6 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 4 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a water park (surcharge), a complimentary children's club and a children's pool. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Xpu-Ha property is smoke free.

  • 756 guestrooms or units
  • 3 levels
  • 6 dining venues
  • 2 bars by the pool
  • 4 bars or lounges
  • Conference rooms
  • 2347 sq ft of conference space
  • 218 sq. m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Swim-up bar
Barceló Maya Palace - All Inclusive offers 756 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. 32-inch LCD televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

U-Spa has 20 treatment rooms. Services include deep-tissue massages, Swedish massages, facials and body treatments. The spa is equipped with a sauna, a steam room and Turkish bath/hammam. The spa is open daily.

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  • All-inclusive
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4.2 out of 5, Very good, 1,003 reviews
The price is AU$328
includes taxes & fees
29 Apr - 30 Apr
Barceló Maya Colonial - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 4 bars/lounges
  • 6 restaurants
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Brasserie
  • Caribe
  • La Hacienda
  • Mirador
  • Rodizio

Things to do

  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Nightclub
  • Outdoor pool (guest access)
  • Piano
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Volleyball
  • Water park
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,347 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers
  • Terrace

Full-service spa

  • 20 treatment rooms
  • Deep-tissue massages
  • Facials
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Banquet hall
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Barceló Maya Palace - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 278 per vehicle (return, maximum occupancy 7)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • A facilities fee includes use of: spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Barcelo Maya Palace Deluxe
Barcelo Maya Palace Deluxe
Barceló Maya Palace All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Xpu-Ha
Barcelo Maya Palace Deluxe Xpu-Ha
Barcelo Palace Maya Deluxe
Maya Barcelo Palace
Maya Palace Barcelo
Maya Palace Deluxe All Inclusive
Palace Barcelo
Barcelo Maya Palace Deluxe All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Hotel
Barcelo Maya Palace All Inclusive Xpu-Ha
Barceló Maya Palace All Inclusive Xpu-Ha
Barcelo Maya Palace Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property
Barceló Maya Inclusive XpuHa
Barcelo Maya Inclusive Xpu Ha
Barceló Maya Palace - All Inclusive Xpu-Ha
Barceló Maya Palace - All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Barceló Maya Palace - All Inclusive?

Barceló Maya Palace - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Barceló Maya Palace - All Inclusive?

As of 24 Apr 2026, prices found for a 1-night stay for 2 adults at Barceló Maya Palace - All Inclusive on 16 May 2026 start from AU$516, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Barceló Maya Palace - All Inclusive?

Yep, Barceló Maya Palace - All Inclusive has a free self car park. Onsite parking is limited.

Are there any beaches close to Barceló Maya Palace - All Inclusive?

The closest beach to Barceló Maya Palace - All Inclusive is Half Moon Bay (11.8 km).

Is there a spa on site at Barceló Maya Palace - All Inclusive?

Yep, U-Spa is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like facials and body treatments, as well as Swedish massages.

Does Barceló Maya Palace - All Inclusive have a pool?

Yep, and guests love it! Barceló Maya Palace - All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a drink from one of the bars.

Does Barceló Maya Palace - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Barceló Maya Palace - All Inclusive?

Barceló Maya Palace - All Inclusive features a private beach, 2 poolside bars and 3 outdoor pools. All guestrooms come with 24-hour room service and free minibar items.

What makes Barceló Maya Palace - All Inclusive a romantic place to stay?

A private beach and 24-hour room service, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at Barceló Maya Palace - All Inclusive.

Is Barceló Maya Palace - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Barceló Maya Palace - All Inclusive is a hit with families.

Does Barceló Maya Palace - All Inclusive serve breakfast?

Sure does, free buffet breakfast is available daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Barceló Maya Palace - All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Barceló Maya Palace - All Inclusive?

Relax with a coldie at the 2 poolside bars or 4 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Barceló Maya Palace - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Barceló Maya Palace - All Inclusive?

No, pets and service animals are not allowed.

Barceló Maya Palace - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1394 out of 2139 reviews
Rating 8 - Good. 459 out of 2139 reviews
Rating 6 - Okay. 163 out of 2139 reviews
Rating 4 - Poor. 61 out of 2139 reviews
Rating 2 - Terrible. 62 out of 2139 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

8/10 Good

Francis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pools, property, beach and overall areas are beautiful and we never felt it was crowded. There’s so much space and areas to explore! Our stay was excellent. Some suggestions: better reception and room service, I asked for help getting kitchen items to feed my baby, dish soap or warm water for bottles and they just said they couldn’t. The kids pool area would be perfect if heated, it took my kids a lot of time adjusting to the temperature. Last, our purpose of selecting an All Inclusive resort was to avoid extra planning related to meals and activities, but we found ourselves confused about our dining options and activities, it is hard to even have a map of the property or a suggested plan to explore it, it felt like they just wanted us to stay put by the beach, pool and buffet. Exploring didn’t feel encouraged but rather an endeavour.
Stayed 4 nights in Jan 2026

8/10 Good

Debie, Donalda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful resort, one of the largest that I’ve stayed at, with many amenities. I was there for a wedding & stayed for 1 week. The variety of pools was great! The pools are large in size - everything from lap pool to kids pool. This is a child friendly resort. The property is in excellent condition. It is a very large resort with 4 resorts in 1 & an extremely long, fine sand beach. You can snorkel right off the beach. There are 2 double decker open air buses that provide transportation to the 4 resorts. The pickleball courts were wonderful but the pickleball paddles were terrible & they only provided 1 ball. I wish that the staff spoke more English. The spa was wonderful & the seaweed detox & deep tissue massage was a treat. I used the 40% discount that was offered for making an appointment in the 1st 48 hours. The mini golf course is 18 holes & pretty challenging but the clubs provided were not putters, they were irons. There are lots of deck chairs available but people get up very early to put a towel on a chair. It was difficult to find a chair some days. Could there be a better way? We were there with a large group & it would have been nice to be able to reserve an area on the beach where we could all sit. The beach does have a lot of palm trees for shade. I have a number of food allergies & the staff at the restaurants were always concerned & very accommodating. The red wine is awful. I would expect my concerns addressed before I would return.
Pickleball Court
Covered Walkway
Courtyard
Palace Beach
Stayed 7 nights in Jan 2026

10/10 Excellent

Richard

Stayed 4 nights in Dec 2025

6/10 Okay

Karl

Liked: Cleanliness
Disliked: Staff & service, amenities
Beach was very nice. Food was very average and drinks watered down.
Stayed 7 nights in Dec 2025

8/10 Good

Sean Devon

Travelled with group
Liked: Cleanliness, property conditions & facilities
Great place to stay. Good food and drinks. Great service
Stayed 8 nights in Jan 2026

10/10 Excellent

vipul

Stayed 4 nights in Dec 2025

8/10 Good

osbaldo cruz

Liked: Cleanliness, amenities, property conditions & facilities
Clean room the service was ok
Stayed 4 nights in Jan 2026

8/10 Good

Andrew John

Liked: Cleanliness, amenities, property conditions & facilities
Facility and beach are gorgeous. It’s also an incredibly clean resort. Tons of fun activities and the drinks and food are good. Only issues are that getting reservations for the restaurants is a complete nightmare and try to get as much information on any excursions. We did Isla Mujeres and it’s a bus that picks you up and takes you. It’s about 2-3 hours there and back and makes stops at other resorts along the way.
Stayed 5 nights in Jan 2026

10/10 Excellent

Emil

Stayed 6 nights in Oct 2025

8/10 Good

Samantha

Liked: Cleanliness, property conditions & facilities
Room was cleaned every day and the staff was lovely and attentive.
Stayed 5 nights in Jan 2026

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing.
Stayed 7 nights in Jan 2026

4/10 Poor

Blake

Stayed 6 nights in Jan 2026

8/10 Good

Mustafa

Stayed 4 nights in Jan 2026

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Everything vas good and excellent.
Stayed 10 nights in Dec 2025

10/10 Excellent

Michael

Stayed 6 nights in Jan 2026

6/10 Okay

Maria Luisa

Stayed 7 nights in Oct 2025

10/10 Excellent

keri

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, staff was very friendly, service was prompt, the beach is gorgeous, and the resort is beautiful!
Stayed 6 nights in Jan 2026

8/10 Good

Aabha

Stayed 6 nights in Dec 2025

10/10 Excellent

Ruben

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Water in pool was to cold
Stayed 4 nights in Jan 2026

10/10 Excellent

Richard J

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good rooms, amenities, great beach and snorkeling.
Stayed 9 nights in Oct 2025

10/10 Excellent

Alexis Orlando Roa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, it has everything you need to enjoy with the family and especially the children
Stayed 7 nights in Dec 2025

8/10 Good

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2025

2/10 Terrible

Yoseph

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was promised I would get a room upgrde but that did not happen even though they had availability. They asked Expedia to contact the property. I reached out to Expedia and the supervisor told me that they have reached out but the reservation office confirmed there was no contact. I reached out Expedia 6 times but there was no luck to get me to speak the manager.
Stayed 4 nights in Dec 2025

10/10 Excellent

Annie

Stayed 5 nights in Dec 2025

10/10 Excellent

Lee

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great beach and pool. Lots to do for the whole family
Stayed 10 nights in Dec 2025