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Barceló Maya Palace - All Inclusive

4.5 star property

Photo gallery for Barceló Maya Palace - All Inclusive

3 outdoor pools, pool loungers
Private beach, white sand, beach towels, scuba diving
3 outdoor pools, pool loungers
Free minibar, in-room safe, desk, blackout curtains
Gazebo

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included

Explore the area

View map
Cta Chetumal Puerto Juarez KM 266.3, Xpu-Ha, QROO, 77750
  • Place, Ecopark Kantun Chi
    ‪13 min walk‬
  • Place, Cenote Azul
    ‪2 min drive‬
  • Place, Puerto Aventuras Marina
    ‪2 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Junior Room

Free minibar, in-room safe, desk, blackout curtains

Junior Room

8.4 out of 10
Very good
(251 reviews)
  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Oceanfront (Premium Level)

Junior Suite, Oceanfront (Premium Level)

Junior Suite, Oceanfront (Premium Level)

8.4 out of 10
Very good
(20 reviews)
  • Partial ocean view
  • 45 sq m
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Pool View (Premium Level)

Junior Suite, Pool View (Premium Level)

Junior Suite, Pool View (Premium Level)

8.8 out of 10
Excellent
(18 reviews)
  • 45 sq m
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

About the area

Xpu-Ha

A luxury stay in Xpu-Ha awaits you at Barceló Maya Palace - All Inclusive. Within just a 15-minute stroll, you'll find Ecopark Kantun Chi and Cenote Cristalino. Highlights at this all-inclusive property include 6 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at U-Spa can include deep-tissue massages, facials and body treatments along with access to the sauna and steam room. The buffet restaurant, Mirador, serves international cuisine. With 2 poolside bars and 4 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the private beach and enjoy the 3 outdoor tennis courts, water park and nightclub. 2347 square feet (218 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a gym and a Turkish bath/hammam. Each morning free buffet breakfast is offered between 7:00 AM and 11:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 15-minute drive of this 4.5-property class Xpu-Ha property include Puerto Aventuras Marina and Akumal Beach.

What's nearby

  • Ecopark Kantun Chi - 13 min walk - 1.1 km
  • Cenote Cristalino - 14 min walk - 1.2 km
  • Cenote Azul - 2 min drive - 1.8 km
  • Puerto Aventuras Marina - 2 min drive - 3.2 km
  • Oasis Beach - 3 min drive - 2.9 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 64 min drive

Restaurants

  • ‪Mirador & La Hacienda Buffets - ‬11 min walk
  • ‪Capri - ‬5 min walk
  • ‪Strikers Sports Bar - ‬10 min walk
  • ‪Palmeras - ‬8 min walk
  • ‪Tokyo - ‬9 min walk

About this property

Barceló Maya Palace - All Inclusive

Barceló Maya Palace - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to smell the salty air and watch the ocean waves from the white sand beach. At Barceló Maya Palace - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 6 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 4 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a water park (surcharge), a complimentary children's club and a children's pool. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Xpu-Ha property is smoke free.

  • 756 guestrooms or units
  • 3 levels
  • 6 dining venues
  • 2 bars by the pool
  • 4 bars or lounges
  • Conference rooms
  • 2347 sq ft of conference space
  • 218 sq. m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Swim-up bar
Barceló Maya Palace - All Inclusive offers 756 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. 32-inch LCD televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

U-Spa has 20 treatment rooms. Services include deep-tissue massages, Swedish massages, facials and body treatments. The spa is equipped with a sauna, a steam room and Turkish bath/hammam. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 4 bars/lounges
  • 6 restaurants
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Brasserie
  • Caribe
  • La Hacienda
  • Mirador
  • Rodizio

Things to do

  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Nightclub
  • Outdoor pool (guest access)
  • Piano
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Volleyball
  • Water park
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,347 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers
  • Terrace

Full-service spa

  • 20 treatment rooms
  • Deep-tissue massages
  • Facials
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Banquet hall
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Barceló Maya Palace - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 278 per vehicle (return, maximum occupancy 7)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • A facilities fee includes use of: spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Barcelo Maya Palace Deluxe
Barcelo Maya Palace Deluxe
Barceló Maya Palace All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Xpu-Ha
Barcelo Maya Palace Deluxe Xpu-Ha
Barcelo Palace Maya Deluxe
Maya Barcelo Palace
Maya Palace Barcelo
Maya Palace Deluxe All Inclusive
Palace Barcelo
Barcelo Maya Palace Deluxe All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Hotel
Barcelo Maya Palace All Inclusive Xpu-Ha
Barceló Maya Palace All Inclusive Xpu-Ha
Barcelo Maya Palace Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property
Barceló Maya Inclusive XpuHa
Barcelo Maya Inclusive Xpu Ha
Barceló Maya Palace - All Inclusive Xpu-Ha
Barceló Maya Palace - All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Barceló Maya Palace - All Inclusive?

Barceló Maya Palace - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Barceló Maya Palace - All Inclusive?

Yep, Barceló Maya Palace - All Inclusive has a free self car park. Onsite parking is limited.

Are there any beaches close to Barceló Maya Palace - All Inclusive?

The closest beach to Barceló Maya Palace - All Inclusive is Half Moon Bay (11.8 km).

Is there a spa on site at Barceló Maya Palace - All Inclusive?

Yep, U-Spa is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like facials and body treatments, as well as deep-tissue massages.

Does Barceló Maya Palace - All Inclusive have a pool?

Yep, and guests love it! Barceló Maya Palace - All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a drink from one of the bars.

Does Barceló Maya Palace - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Barceló Maya Palace - All Inclusive?

Barceló Maya Palace - All Inclusive features a private beach, 2 poolside bars and 3 outdoor pools. All guestrooms come with 24-hour room service and free minibar items.

What makes Barceló Maya Palace - All Inclusive a romantic place to stay?

A private beach and 24-hour room service, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at Barceló Maya Palace - All Inclusive.

Is Barceló Maya Palace - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Barceló Maya Palace - All Inclusive is a hit with families.

Does Barceló Maya Palace - All Inclusive serve breakfast?

Sure does, free buffet breakfast is available daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Barceló Maya Palace - All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Barceló Maya Palace - All Inclusive?

Relax with a coldie at the 2 poolside bars or 4 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Barceló Maya Palace - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Barceló Maya Palace - All Inclusive?

No, pets and service animals are not allowed.

Barceló Maya Palace - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1393 out of 2149 reviews
Rating 8 - Good. 466 out of 2149 reviews
Rating 6 - Okay. 165 out of 2149 reviews
Rating 4 - Poor. 62 out of 2149 reviews
Rating 2 - Terrible. 63 out of 2149 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

8/10 Good

Diane

Liked: Cleanliness, property conditions & facilities
no 24hrs restaurant beside sports bar which is long walk
Stayed 5 nights in Dec 2025

10/10 Excellent

Joan

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything the staff was amazing , so kind and helpful . The resort is so clean and beautifully kept up. The food was out standing
Stayed 7 nights in Nov 2025

8/10 Good

Michael Thomas

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Excellent resort. The staff was very friendly, it is so clean and beautifully maintained. The à la carte dinners at the palace were delicious and the staff worked so hard and were so kind! There is a lot of walking and a golf cart would have been nice rather than waiting for the bus which drives to each resort within the Barcelo just because we didn’t know what time it was arriving. The location of the rooms is amazing, they are right next to the beach, absolutely beautiful view. My favorite part was eating breakfast on the terrace and looking at the ocean. The only suggestions I have that would make Barcelo unstoppable are that the check in process was painfully slow, maybe ask for the environmental payment at the end of the stay (just left a sour taste), maybe the lobby staff could help with showing people to their rooms when they first arrive and the dinner buffet needs some improvement. Lastly, there needs to be lunch/snack options other than a buffet!!!! I will end this review with saying we will be back, we had an amazing time. The entertainment staff was great. Our son received half hour at the “ice rink” and I have to say, the staff member named Tina was absolutely amazing. Thank you, my son had an amazing time playing hockey with you and honestly wouldn’t stop saying how nice you were for playing with him. Thank you for making our family trip a memorable one, we will be back!
Stayed 14 nights in Nov 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
First time I was upgraded to the adults only resort from the Palace. When arriving to the Riviera the, staff quickly checked us in and we were off to our room. We arrived very late due to a delay with our departure. We were informed that the buffet closed at 6 pm and the only food we could get was from the neighboring resort, a 15 minute walk. We finally decided to take the bus to Strikers, the 24/7 bar.
Stayed 9 nights in Nov 2025

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were amazing!!
Stayed 15 nights in Nov 2025

10/10 Excellent

SANDRA BEATRIZ, COUNTRYSIDE

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless. Amenities are awesome. Food was endless. The pool is humongous, clean, and impressive. A bit of a walk from the lobby to the room. There are only two buses to ride guests to the other Barcelo hotels in the complex. Perhaps one more would help. Entertainment needs more work, more entertaining. The only show we really liked was the Michael Jackson show, which we had previously seen at the Riu Palace.
Stayed 6 nights in Nov 2025

10/10 Excellent

Aleksandr

Stayed 7 nights in Nov 2025

8/10 Good

Mirabelle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was spacious & clean. Staff were nice & helpful. The only downside is, our room was quite a ways walking distance from the main lobby, pool, buffets & restaurants. But, the pathways were well lit.
Stayed 5 nights in Nov 2025

10/10 Excellent

Chase

Stayed 7 nights in Nov 2025

8/10 Good

Tanna Mae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2025

10/10 Excellent

Steven

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Maya Palace was well looked after, clean and tidy in every corner. Space was grand, felt airy and luxurious.
Stayed 6 nights in Nov 2025

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
out of all the resorts in Barcelo - the Palace was the best! overall best buffets with a ton of selection - something for everyone! room was spotless! loved the location too - I personally thought the other two resorts were too crowded at the beach and pools - even thought the Palace was busy as well - there were more quiet options - such as the adult pool! Would definitely recommend -The Premier level was a hit!
Stayed 4 nights in Nov 2025

8/10 Good

Olin

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great rooms, great staff, fantastic amenities. Be prepared to walk, large property. Beach 90% sandy 10% rocky, but amazing snorkeling. Bring/get your own gear and can snorkel whenever you want.
Stayed 9 nights in Nov 2025

10/10 Excellent

Edward

Stayed 5 nights in Nov 2025

4/10 Poor

Tiju, Goshen

Stayed 4 nights in Sep 2025

10/10 Excellent

Terrie Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2025

10/10 Excellent

Dee Ann

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Amazing resort! Staff is friendly, helpful, and accommodating. The facilities were clean and always well stocked. Fantastic!
Stayed 6 nights in Nov 2025

8/10 Good

TERESA, MISSOURI VALLEY

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very nice and friendly staff
Outside of our room beautiful landscaping thru the whole resort
Loved all the water features thru out the resorts
So peaceful
Fun spot for pictures
Stayed 7 nights in Nov 2025

10/10 Excellent

Carley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was absolutely amazing !! We plan on going back and bringing our littles next time
Stayed 4 nights in Oct 2025

4/10 Poor

Robert luke

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Rooms were nice, ac was okay but paid room service sucked espesially when we were bed ridden for 5 days with sick children. Pools were so freakin cold for the first 5 days as the temp was 29 for a fww days before but even after it warmed up they were way colder than the ocean for most the day and the kids did not like it. Food was very good but the lack of support and direction from staff to find youre way around a massive resort was brutal and the shuttles only move you around the back of resorts so we found our selves walking a ridiculous amount that by the time night came for shows and night life we were exusted. The beaches were very clean and beautiful and so was the resort. We called and let them know my son threw up on his bed and we left a large tip for the person cleaning the room and then they made a complaint about the stain on his sheets and we had to talk to manament about that even after letting them know our child was suffering. Was charged about 500$ CAD for the doctors service for our child which sucked too. All the shows are so scattered and far away that it was hard to keep up with what was going on... I domt think the price is worth the amount of bs. We paid 7k for 2 adults and 1- 4 year old and a 10 month baby for 10 days. Dont think we will be back unless the was a really good deal.
Stayed 11 nights in Nov 2025

8/10 Good

Michael Anthony

Stayed 7 nights in Nov 2025

8/10 Good

Melinda

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The staff was friendly some didn't speak English. The property was clean and the pool area was great. You could exchange peso at the front desk to smaller denominations which was nice. One thing if you use face cloths bring your own very hard to get.
Stayed 7 nights in Nov 2025

6/10 Okay

Jessica Angela, Langley

Stayed 7 nights in Nov 2025

10/10 Excellent

Todor V

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good resort. A lot to do.
Stayed 8 nights in Nov 2025

10/10 Excellent

John Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reins weee clean all areas was well light all around the property. Easy access around all the resort. Friendly people the beach was great lots of space
Stayed 6 nights in Nov 2025