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Catalonia Riviera Maya Resort and Spa All Inclusive

4.0 star property
Family-friendly property on the beach, with 5 outdoor pools

Photo gallery for Catalonia Riviera Maya Resort and Spa All Inclusive

Exterior
Creator video
10 restaurants, breakfast served, local and international cuisine
Tennis court
View from room

Popular amenities

  • Hot tub
  • On private beach

Explore the area

Map
Av. Xcacel, Lote 1, Plano 2, Puerto Aventuras, QROO, 77783
  • Puerto Aventuras Marina
    ‪13 min walk‬
  • Puerto Aventuras Golf Club
    ‪17 min walk‬
  • Blu Riviera Maya
    ‪3 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Privileged Family Suite

Privileged Family Suite

Privileged Family Suite

8.2 out of 10
Very good
(13 reviews)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Plasma TV
Ceiling fan
Separate bedroom
Blackout curtains
Private bathroom
  • 59 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Comfort Room Single

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Comfort Room Single

Highlights

Furnished balcony
Air conditioning
Plasma TV
Separate bedroom
Blackout curtains
Private bathroom
Rainfall showerhead
Eco-friendly toiletries
  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Privileged Romance

Privileged Romance

Privileged Romance

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Furnished balcony
Private plunge pool
Air conditioning
Plasma TV
Separate bedroom
Blackout curtains
Private bathroom
Eco-friendly toiletries
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Privileged Premium Deluxe

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Privileged Premium Deluxe

8.8 out of 10
Excellent
(16 reviews)

Highlights

Furnished balcony
Air conditioning
Plasma TV
Separate bedroom
Blackout curtains
Private bathroom
Eco-friendly toiletries
Rainfall showerhead
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Privileged Suite

Privileged Suite

Privileged Suite

8.0 out of 10
Very good
(28 reviews)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Club Lounge
Plasma TV
Ceiling fan
Sofa bed
Separate bedroom
  • 35 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Deluxe

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Premium Deluxe

7.4 out of 10
Good
(40 reviews)

Highlights

Furnished balcony
Air conditioning
Plasma TV
Separate bedroom
Blackout curtains
Private bathroom
Rainfall showerhead
Eco-friendly toiletries
  • 36 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Room

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Premium Room

7.8 out of 10
Good
(34 reviews)

Highlights

Furnished balcony
Air conditioning
Plasma TV
Separate bedroom
Blackout curtains
Private bathroom
Rainfall showerhead
Eco-friendly toiletries
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Comfort Room, Standard

Shower, rainfall showerhead, eco-friendly toiletries, hair dryer

Comfort Room, Standard

Highlights

Furnished balcony
Air conditioning
Plasma TV
Separate bedroom
Blackout curtains
Private bathroom
Rainfall showerhead
Eco-friendly toiletries
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Privileged Superior

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Privileged Superior

8.0 out of 10
Very good
(11 reviews)

Highlights

Furnished balcony
Air conditioning
Plasma TV
Ceiling fan
Separate bedroom
Blackout curtains
Private bathroom
Eco-friendly toiletries
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Privileged Superior Ocean View

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Privileged Superior Ocean View

Highlights

Furnished balcony
Air conditioning
Plasma TV
Ceiling fan
Separate bedroom
Blackout curtains
Private bathroom
Eco-friendly toiletries
  • 35 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

About the area

Puerto Aventuras

An all-inclusive stay in Puerto Aventuras awaits you at Catalonia Riviera Maya Resort and Spa All Inclusive. Within steps you'll find Kantenah Lagoon and CEDAM Museum within a 15-minute stroll. Highlights at this beachfront property include 10 restaurants, 5 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages and aromatherapy along with access to the sauna and hot tub. The buffet restaurant, La Brisa, serves local and international cuisine and is open for breakfast, lunch and dinner. With 2 beach bars and 2 poolside bars to choose from, you can enjoy a drink at the property. Spend the day at the private beach and enjoy the 2 outdoor tennis courts, nightclub and free kids' club. Plus you'll find free Wi-Fi in public areas, a gym and a Turkish bath/hammam. Free buffet breakfast is available daily between 7:00 AM and 10:30 AM. There's also free valet parking, along with the convenience of car rentals on site. .Attractions within a 20-minute drive of this 4-property class Puerto Aventuras property include Xcaret Eco Theme Park and Xplor Theme Park.

What's nearby

  • Dolphin Discovery - 10 min walk - 0.9 km
  • Puerto Aventuras Marina - 13 min walk - 1.1 km
  • Oasis Beach - 13 min walk - 1.1 km
  • Puerto Aventuras Golf Club - 17 min walk - 1.5 km
  • Blu Riviera Maya - 3 min drive - 2.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 69 min drive

Restaurants

  • ‪The Market - ‬9 min drive
  • ‪Tequilla Bar - ‬1 min walk
  • ‪Bloved Restaurant & Lounge - ‬1 min walk
  • ‪Restaurante Ipanema - ‬8 min drive
  • ‪Dolphin Discovery - ‬9 min walk

About this property

Catalonia Riviera Maya Resort and Spa All Inclusive

Family-friendly property on the beach, with 5 outdoor pools
Catalonia Riviera Maya Resort and Spa All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply step outside to unwind on the property's beach. At Catalonia Riviera Maya Resort and Spa All Inclusive, you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 swim-up bars and 9 bars/lounges. WiFi is free in public spaces. This Art Deco property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4-star Puerto Aventuras property.

  • 423 guestrooms or units
  • 4 levels
  • 15 buildings
  • 10 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 2 swim-up bars
  • 9 bars or lounges
  • Built in 2000
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Coffee shop
Catalonia Riviera Maya Resort and Spa All Inclusive offers 423 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and complimentary bottles of water. Rooms open to furnished balconies. Plasma televisions come with premium cable channels.

Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. This Puerto Aventuras property provides complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

The on-site spa has 7 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, French, Spanish

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  • Hot tub
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free uncovered valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 10 restaurants
  • 2 beach bars
  • 2 poolside bars
  • 2 swim-up bars
  • 9 bars/lounges
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Bamboleo
  • Bellavista
  • El Mercado
  • La Brisa
  • La Creperie

Things to do

  • 2 outdoor tennis courts
  • 5 outdoor pools
  • 9-hole adjacent golf course
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Golf lessons
  • Health club
  • Hot tub
  • Kayaking
  • Nightclub
  • Pilates classes
  • Playground
  • Pro golf shop
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Volleyball
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (100 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel

More

  • 15 buildings
  • 4 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Built in 2000
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Plasma TV with premium cable channels

Food and drink

  • Free bottled water
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Please note: Guests require a ticket to access each a la carte restaurant. Tickets are provided at check-in, based on length of stay. Tickets cannot be purchased.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Catalonia Riviera Maya Resort and Spa All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Catalonia Maya Resort
Catalonia Maya Riviera
Catalonia Maya Riviera Resort
Catalonia Riviera Maya All Inclusive
Catalonia Riviera Maya Puerto Aventuras
Catalonia Riviera Maya Resort All Inclusive Puerto Aventuras
Catalonia Riviera Resort
Riviera Catalonia
Riviera Catalonia Maya Resort
Riviera Maya Catalonia
Catalonia Riviera Maya Resort All Inclusive
Catalonia Riviera Maya Resort All Inclusive Solidaridad
Catalonia Riviera Maya Solidaridad
Catalonia Riviera Maya
Catalonia Riviera Maya Resort Spa All Inclusive
Catalonia Riviera Maya All Inclusive Puerto Aventuras
Catalonia Riviera Maya Inclus
Catalonia Riviera Maya Resort Spa All Inclusive

Frequently asked questions

What is the cancellation policy at Catalonia Riviera Maya Resort and Spa All Inclusive?

Catalonia Riviera Maya Resort and Spa All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Catalonia Riviera Maya Resort and Spa All Inclusive?

Yep, Catalonia Riviera Maya Resort and Spa All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Catalonia Riviera Maya Resort and Spa All Inclusive?

Yep, Catalonia Riviera Maya Resort and Spa All Inclusive is a short 13-minute walk from Oasis Beach. Fun beach activities include snorkelling, scuba diving and kayaking. You can also find boat tours.

Is there a spa on site at Catalonia Riviera Maya Resort and Spa All Inclusive?

Yep, there is an onsite spa at Catalonia Riviera Maya Resort and Spa All Inclusive. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Swedish massages.

Does Catalonia Riviera Maya Resort and Spa All Inclusive have a pool?

Catalonia Riviera Maya Resort and Spa All Inclusive has 5 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at Catalonia Riviera Maya Resort and Spa All Inclusive?

Catalonia Riviera Maya Resort and Spa All Inclusive features a private beach, 2 beach bars and 5 outdoor pools.

What makes Catalonia Riviera Maya Resort and Spa All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at Catalonia Riviera Maya Resort and Spa All Inclusive.

Is Catalonia Riviera Maya Resort and Spa All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and babysitting services, it's no surprise that Catalonia Riviera Maya Resort and Spa All Inclusive is a hit with families.

Does Catalonia Riviera Maya Resort and Spa All Inclusive serve breakfast?

Sure does, complimentary buffet breakfast is offered daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Catalonia Riviera Maya Resort and Spa All Inclusive?

No, Catalonia Riviera Maya Resort and Spa All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Catalonia Riviera Maya Resort and Spa All Inclusive?

Relax with a coldie at the 2 beach bars, 2 poolside bars or 9 lounge bars, and grab a meal at the onsite restaurant that serves local and international cuisine.

What time are check-in & check-out at Catalonia Riviera Maya Resort and Spa All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Catalonia Riviera Maya Resort and Spa All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Catalonia Riviera Maya Resort and Spa All Inclusive?

There is a golf course next to Catalonia Riviera Maya Resort and Spa All Inclusive.

Catalonia Riviera Maya Resort and Spa All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 576 out of 1273 reviews
Rating 8 - Good. 335 out of 1273 reviews
Rating 6 - Okay. 179 out of 1273 reviews
Rating 4 - Poor. 109 out of 1273 reviews
Rating 2 - Terrible. 74 out of 1273 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Aleshia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall our stay was excellent. Clean, excellent staff, nice quaint resort with short walk times. The beach has the same seaweed problem as all of riviera maya but they were on top of cleaning it up. Snorkling was better than other resorts. Service was fast and efficient Only complaints are time/availability. The bars close before 9 apart from the loud sports bar until the club opens. Then the restaurants were nearly full by the time we got there, limiting our options outside if the buffet. They have started doing day of reservations with the hibatchi, but would probably benefit from a similar system for others to give everyone a fair chance
Stayed 4 nights in Apr 2025

10/10 Excellent

Cheryl

Travelled with partner
Liked: Staff & service, property conditions & facilities
Great hotel. A few hiccups with dining reservations but they were helpful about it. Good food.
Stayed 10 nights in Feb 2025

2/10 Terrible

Thi T

Disliked: Cleanliness, staff & service, property conditions & facilities
Just bad experience
Stayed 4 nights in Apr 2025

10/10 Excellent

Aleksandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with tropical vibe, clean and everyone was nice. The rooms were good, clean and the bed was comfortable for sleeping. The restorant food was good. The kids liked the kids club. The beach on thr left side had rocks for entering so i advice to take swim shoes, but the water was calm, clean for swiming witn no waves, lots of fishes, so make sure to take your snorkeling gear. At night they had excelent entertainment every night, the teathar shows were great, so dont miss it.
Stayed 5 nights in Apr 2025

6/10 Okay

Sarah

Travelled with family
Liked: Cleanliness, property conditions & facilities
Paid for premier service and didn’t receive the extra services
Stayed 3 nights in Apr 2025

10/10 Excellent

Mackenzie

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The resort itself is stunning, from the multitude of amenities and attractions to the packed days of entertainment, genuinely zero complaints about my experience here. Not only is the resort itself amazing but the staff here have been exceptional, Nelson and Louis greeted us day 1 with welcome drinks and were there the moment we said goodbye. Made sure every excusion we went on and every taxi we entered was safe as well as got back safe. Rooms were cleaned daily in a very timely manner and everything in the room worked perfectly. We were always stocked with water and our room stayed very cool. Would recommend this resort 100 times over!!
Stayed 7 nights in Apr 2025

6/10 Okay

elizabeth

Stayed 7 nights in Apr 2025

8/10 Good

Tricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was quiet and kid friendly. The buffet was excellent, as well as the steak house. The other restaurants were average. It was rather difficult to make reservations at these restaurants, even though I inquired about it prior to our stay. I paid for the privileged room for 24 hour room service. The food offered for room service was minimal, and no alcoholic drinks were offered with room service. The bed was a little hard, and the shower would occasionally smell. The hotel is otherwise very clean, however, and we enjoyed the nightly shows. The staff were always helpful and polite. Puerto Aventuras is a nice little community that is tucked away.
Stayed 6 nights in Apr 2025

4/10 Poor

Barbaros

Travelled with family

No restaurant options, it’s scam

Second they gave me QR code for restaurant booking, i tried to book reservations but every single restaurant was not available. Open buffet wasn’t good quality and restaurants are scam. They say they have 7 restaurant options, so if you want to eat only cheap open buffet get this, otherwise find some other place
Stayed 4 nights in Apr 2025

8/10 Good

Joseph

Liked: Property conditions & facilities
Stayed 8 nights in Apr 2025

10/10 Excellent

Kellsi Marie

Stayed 7 nights in Apr 2025

10/10 Excellent

dion

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

6/10 Okay

Ronald

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The pool closed to early , alcohol was not served all night , one side of the beach had to much seaweed, & the other side had to much rocks to climb before you could get to the beach .
Stayed 3 nights in Apr 2025

10/10 Excellent

AZADEH

Liked: Cleanliness
Stayed 6 nights in Mar 2025

10/10 Excellent

Ilze

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was a wonderful. The choice of restaurants was a nice option instead of one or two to choose from. The food was above average with many options. Highly recommend staying at the resort.
Stayed 7 nights in Mar 2025

10/10 Excellent

Michaela

Travelled with family and small children, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
It was our 3rd time in this resort and we absolutely loved everything. Kids couldn’t be more happy over here.
Stayed 6 nights in Mar 2025

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
This property is in a gated community, which makes you feel very safe. A five dollar taxi ride to the market, or a 15 minute walk. All the staff at the resort were amazing, the beach was something to be desired, and every day we were there it was too windy to enjoy the ocean. That being said, we did enjoy the lagoon.
Stayed 6 nights in Mar 2025

10/10 Excellent

Sraporn

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First all inclusive in Mexico with the family and it was an amazing experience! Thank you to ALL of the staff at the hotel in making this trip memorable! Will definitely see you again soon! Special shout outs to Santiago, Francisco, Pedro, and Alex who made great drinks and our Panini master (by the pool), Jared, Artuero (with his amazing hat) and the entertainment team, Abel (Steakville), our waiters at Alebrijes and Ayami, and Abraham in Toscana! Genaro and David at the spa were also incredible! Big thank you to Jorge, Vero, and the ProDive team for helping with our excursions during our stay! Thank you again so much for making this trip a great one!!!
Stayed 7 nights in Mar 2025

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

8/10 Good

Mary

Liked: Property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service
Stayed 5 nights in Jan 2025

4/10 Poor

SUSAN

Hard to rate because it was a pretty nice place. The service staff were all very nice. The staff behind the reception desk were NOT helpful at all. We will not ever go back even if it was given free. I specifically said I can’t do stairs and I had to climb stairs every time to get to our room. Things in the room did not work well. The “plunge” pool is a tub! Very misleading!! They neglected to point out there was an elevator used by staff I could have use to get to the lobby. I struggled everyday walking. The place is NOT designed for elderly or disabled people. They wouldn’t let my sister even come into the lobby to see the beauty that we saw. It is a beautiful view. The food was amazing. The staff in the restaurants were great! No elevator to the 4 restaurants and one bar upstairs that were very good. The ramps are so steep it made it difficult to climb. We’ve gone to Sandals all inclusive before and this place pales in comparison. Food and drinks are the only things that are all included. Activities are all extra. Limited wine. One white one red. If you want a different kind you have to purchase a bottle.
Stayed 13 nights in Mar 2025

10/10 Excellent

Dean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time and stay. Staff were excellent and extremely helpful in retrieving/securing my luggage the airline lost!
Stayed 5 nights in Mar 2025

8/10 Good

Melinda, Longview

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always, a lovely stay…. But not without issues. But let’s start with the lovely. Check in was quick and easy. Julio was friendly, helpful, and efficient. We received the Expedia VIP upgrade without question. The room was updated and very comfortable, with a large, modern shower. There is a decided lack of storage, however, with absolutely no drawers and no doors on the closet or bedside table. Our refrigerator did not work, though, and it took four calls and three days to get it replaced. Housekeeping was wonderful! They often came twice a day. The property is very eco-friendly, which we appreciate, but there is only one hook in the bathroom to hang towels that can be reused. We tried using a chair to dry them, but housekeeping always took them anyway. Restaurant service was mostly exceptional! Special shout outs to Ernestina Poot in the Italian restaurant, Estela in Steakville, and Arturo in the buffet! The entertainment was also enjoyable. Arturito has such a great personality and makes things so fun. Oscar/Jared was as professional and helpful as ever — we really appreciate him! — and the dancers in the evening shows were amazing!! But….the restaurant reservation process is a pain in the butt. I was NEVER able to make a reservation, supposedly because my email was not ever registered with my account when we checked in, in spite of several visits to the front desk and the guest services hut. Luckily my friend could book for both rooms. But it’s a bad system.
Stayed 12 nights in Mar 2025