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Catalonia Riviera Maya Resort and Spa All Inclusive

4.0 star property
Family-friendly property on the beach, with 5 outdoor pools

Photo gallery for Catalonia Riviera Maya Resort and Spa All Inclusive

Exterior
Creator video
Tennis court
View from room
10 restaurants, breakfast served, local and international cuisine

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
  • On private beach
  • Bar

Explore the area

View map
Av. Xcacel, Lote 1, Plano 2, Puerto Aventuras, QROO, 77783
  • Place, Puerto Aventuras Marina
    ‪13 min walk‬
  • Place, Puerto Aventuras Golf Club
    ‪17 min walk‬
  • Place, Blu Riviera Maya
    ‪3 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Comfort Room, Standard

Shower, rainfall showerhead, eco-friendly toiletries, hair dryer

Comfort Room, Standard

Highlights

Furnished balcony
Air conditioning
Plasma TV
Separate bedroom
Blackout curtains
Rainfall showerhead
Eco-friendly toiletries
Private bathroom
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Privileged Suite

Privileged Suite

Privileged Suite

8.0 out of 10
Very good
(28 reviews)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Club Lounge
Plasma TV
Sofa bed
Separate bedroom
Blackout curtains
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Privileged Family Suite

Privileged Family Suite

Privileged Family Suite

8.4 out of 10
Very good
(14 reviews)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Plasma TV
Separate bedroom
Ceiling fan
Blackout curtains
Bathrobes
  • 59 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Privileged Superior Ocean View

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Privileged Superior Ocean View

Highlights

Furnished balcony
Air conditioning
Plasma TV
Separate bedroom
Ceiling fan
Blackout curtains
Bathrobes
Eco-friendly toiletries
  • 35 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Deluxe

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Premium Deluxe

7.6 out of 10
Good
(41 reviews)

Highlights

Furnished balcony
Air conditioning
Plasma TV
Separate bedroom
Blackout curtains
Rainfall showerhead
Eco-friendly toiletries
Private bathroom
  • 36 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Comfort Room Single

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Comfort Room Single

Highlights

Furnished balcony
Air conditioning
Plasma TV
Separate bedroom
Blackout curtains
Rainfall showerhead
Eco-friendly toiletries
Private bathroom
  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Privileged Romance

Privileged Romance

Privileged Romance

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Furnished balcony
Private plunge pool
Air conditioning
Plasma TV
Separate bedroom
Blackout curtains
Bathrobes
Eco-friendly toiletries
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Privileged Superior

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Privileged Superior

8.0 out of 10
Very good
(11 reviews)

Highlights

Furnished balcony
Air conditioning
Plasma TV
Separate bedroom
Ceiling fan
Blackout curtains
Bathrobes
Eco-friendly toiletries
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Premium Room

7.8 out of 10
Good
(36 reviews)

Highlights

Furnished balcony
Air conditioning
Plasma TV
Separate bedroom
Blackout curtains
Rainfall showerhead
Eco-friendly toiletries
Private bathroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Privileged Premium Deluxe

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Privileged Premium Deluxe

9.0 out of 10
Wonderful
(17 reviews)

Highlights

Furnished balcony
Air conditioning
Plasma TV
Separate bedroom
Blackout curtains
Bathrobes
Eco-friendly toiletries
Hairdryer
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

About the area

Puerto Aventuras

An all-inclusive stay in Puerto Aventuras awaits you at Catalonia Riviera Maya Resort and Spa All Inclusive. Within steps you'll find Kantenah Lagoon and CEDAM Museum within a 15-minute stroll. Highlights at this beachfront property include 10 restaurants, 5 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages and aromatherapy along with access to the sauna and hot tub. The buffet restaurant, La Brisa, serves local and international cuisine and is open for breakfast, lunch and dinner. With 2 beach bars and 2 poolside bars to choose from, you can enjoy a drink at the property. Spend the day at the private beach and enjoy the 2 outdoor tennis courts, nightclub and free kids' club. Plus you'll find free Wi-Fi in public areas, a gym and a Turkish bath/hammam. Free buffet breakfast is available daily between 7:00 AM and 10:30 AM. There's also free valet parking, along with the convenience of car rentals on site. .Attractions within a 20-minute drive of this 4-property class Puerto Aventuras property include Xcaret Eco Theme Park and Xplor Theme Park.

What's nearby

  • Dolphin Discovery - 10 min walk - 0.9 km
  • Puerto Aventuras Marina - 13 min walk - 1.1 km
  • Oasis Beach - 13 min walk - 1.1 km
  • Puerto Aventuras Golf Club - 17 min walk - 1.5 km
  • Blu Riviera Maya - 3 min drive - 2.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 69 min drive

Restaurants

  • ‪Ayami - ‬4 min walk
  • ‪Bloved Restaurant & Lounge - ‬2 min walk
  • ‪Las Brisas - ‬2 min walk
  • ‪The Market - ‬9 min drive
  • ‪El Abuelo - ‬1 min walk

About this property

Catalonia Riviera Maya Resort and Spa All Inclusive

Family-friendly property on the beach, with 5 outdoor pools
Catalonia Riviera Maya Resort and Spa All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply step outside to unwind on the property's beach. At Catalonia Riviera Maya Resort and Spa All Inclusive, you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 swim-up bars and 9 bars/lounges. WiFi is free in public spaces. This Art Deco property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4-star Puerto Aventuras property.

  • 423 guestrooms or units
  • 4 levels
  • 15 buildings
  • 10 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 2 swim-up bars
  • 9 bars or lounges
  • Built in 2000
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Coffee shop
Catalonia Riviera Maya Resort and Spa All Inclusive offers 423 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and complimentary bottles of water. Rooms open to furnished balconies. Plasma televisions come with premium cable channels.

Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. This Puerto Aventuras property provides complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

The on-site spa has 7 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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  • Pool
  • Hot tub
  • Breakfast included
3.7 out of 5, Good, 448 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free uncovered valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 10 restaurants
  • 2 beach bars
  • 2 poolside bars
  • 2 swim-up bars
  • 9 bars/lounges
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Bamboleo
  • Bellavista
  • El Mercado
  • La Brisa
  • La Creperie

Things to do

  • 2 outdoor tennis courts
  • 5 outdoor pools
  • 9-hole adjacent golf course
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Golf lessons
  • Health club
  • Hot tub
  • Kayaking
  • Nightclub
  • Pilates classes
  • Playground
  • Pro golf shop
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Volleyball
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (100 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel

More

  • 15 buildings
  • 4 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Built in 2000
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Plasma TV with premium cable channels

Food and drink

  • Free bottled water
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Please note: Guests require a ticket to access each a la carte restaurant. Tickets are provided at check-in, based on length of stay. Tickets cannot be purchased.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Catalonia Riviera Maya Resort and Spa All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Catalonia Maya Resort
Catalonia Maya Riviera
Catalonia Maya Riviera Resort
Catalonia Riviera Maya All Inclusive
Catalonia Riviera Maya Puerto Aventuras
Catalonia Riviera Maya Resort All Inclusive Puerto Aventuras
Catalonia Riviera Resort
Riviera Catalonia
Riviera Catalonia Maya Resort
Riviera Maya Catalonia
Catalonia Riviera Maya Resort All Inclusive
Catalonia Riviera Maya Resort All Inclusive Solidaridad
Catalonia Riviera Maya Solidaridad
Catalonia Riviera Maya
Catalonia Riviera Maya Resort Spa All Inclusive
Catalonia Riviera Maya All Inclusive Puerto Aventuras
Catalonia Riviera Maya Inclus
Catalonia Riviera Maya Resort Spa All Inclusive

Frequently asked questions

What is the cancellation policy at Catalonia Riviera Maya Resort and Spa All Inclusive?

Catalonia Riviera Maya Resort and Spa All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Catalonia Riviera Maya Resort and Spa All Inclusive?

Yep, Catalonia Riviera Maya Resort and Spa All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Catalonia Riviera Maya Resort and Spa All Inclusive?

Yep, Catalonia Riviera Maya Resort and Spa All Inclusive is a short 13-minute walk from Oasis Beach. Fun beach activities include snorkelling, scuba diving and kayaking. You can also find boat tours.

Is there a spa on site at Catalonia Riviera Maya Resort and Spa All Inclusive?

Yep, there is an onsite spa at Catalonia Riviera Maya Resort and Spa All Inclusive. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Catalonia Riviera Maya Resort and Spa All Inclusive have a pool?

Catalonia Riviera Maya Resort and Spa All Inclusive has 5 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at Catalonia Riviera Maya Resort and Spa All Inclusive?

Catalonia Riviera Maya Resort and Spa All Inclusive features a private beach, 2 beach bars and 5 outdoor pools.

What makes Catalonia Riviera Maya Resort and Spa All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at Catalonia Riviera Maya Resort and Spa All Inclusive.

Is Catalonia Riviera Maya Resort and Spa All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and babysitting services, it's no surprise that Catalonia Riviera Maya Resort and Spa All Inclusive is a hit with families.

Does Catalonia Riviera Maya Resort and Spa All Inclusive serve breakfast?

Sure does, complimentary buffet breakfast is offered daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Catalonia Riviera Maya Resort and Spa All Inclusive?

No, Catalonia Riviera Maya Resort and Spa All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Catalonia Riviera Maya Resort and Spa All Inclusive?

Relax with a coldie at the 2 beach bars, 2 poolside bars or 9 lounge bars, and grab a meal at the onsite restaurant that serves local and international cuisine.

What time are check-in & check-out at Catalonia Riviera Maya Resort and Spa All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Catalonia Riviera Maya Resort and Spa All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Catalonia Riviera Maya Resort and Spa All Inclusive?

There is a golf course next to Catalonia Riviera Maya Resort and Spa All Inclusive.

Catalonia Riviera Maya Resort and Spa All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 543 out of 1189 reviews
Rating 8 - Good. 313 out of 1189 reviews
Rating 6 - Okay. 168 out of 1189 reviews
Rating 4 - Poor. 94 out of 1189 reviews
Rating 2 - Terrible. 71 out of 1189 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

CYNTHIA, Parker

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2025

8/10 Good

Dominique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Catalonia was overall very good. The staff are amazing, truly made the experience better, especially Ivan at the steakhouse. The food was eh, your best bet is to make sure you have reservations at the restaurants for dinner every night, the buffet is mid at best. The pools were all warm. Granted, July is very hot there but I felt as if I had no way to cool down from the extreme heat, since the ocean wasn't very swim-able either. We stayed in privileged romance, which comes with many perks. I don't think I would stay here if we hadn't done the privileged room. Definitely worth paying a little extra!
Stayed 7 nights in Jul 2025

10/10 Excellent

Juan

Stayed 3 nights in Jul 2025

10/10 Excellent

Joann

Liked: Cleanliness, staff & service, property conditions & facilities
I loved that the staff was so friendly. They were on point. It was very clean. The food was good.
Stayed 6 nights in Jul 2025

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really great, the food and drinks were execrable t. The pool areas were clean. We stayed in the Privilege Romance room and it was great. We received a special dinner that we were able to pick our options and two complimentary 30 min massages that were wonderful. Highly recommend this hotel for couples and families.
Stayed 5 nights in Jul 2025

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities
Our favorite place in Puerto Aventuras
Stayed 3 nights in Jun 2025

10/10 Excellent

Samyiah Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very friendly resort! 10/10!!
Stayed 5 nights in Jul 2025

8/10 Good

Inna

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great, just perfect. The hotel was good, and the service was excellent. However, I didn’t like the sea because there were a lot of seaweeds, and it was almost impossible to swim. That was the only thing I didn’t like.”
Stayed 8 nights in Jul 2025

4/10 Poor

Christina

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Everyone but guest services was helpful. We kept trying to upgrade with no support. Even the guest service person walked away said talk to someone tomorrow. Will not be coming back!
Stayed 5 nights in Jul 2025

8/10 Good

Peter, JERSEY CITY

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, safe and pleasant location. The food was great, drinks also very good. The rock show was entertaining. Especially good for families.
Stayed 5 nights in Jul 2025

10/10 Excellent

Jennifer

Stayed 4 nights in Jul 2025

8/10 Good

Rasia Juana Paula

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our stay at Catalonia Riviera Maya was great overall! I went with my family and husband. It was my parents’ first time staying at a resort in Mexico and they had a great time! Personally, this resort was better than the last Mexican resort I booked. I recommend paying extra for Privilege because of the extra perks - worth it! We stayed in one of the Privilege suites which was large and overall well-maintained. Some of the sliding doors seemed to be in need of repair though. Despite this, we were satisfied with the overall condition of the rooms and property. The staff were mostly accommodating and hospitable. Unfortunately, during check-out, we had an unsatisfactory experience. The front desk person who was helping us asked us for the beach towel cards; however, the towel staff that we gave our cards to on our first day didn’t return them to us (so we assumed they keep it and we get new ones later). When we explained this to the front desk staff, he told us to go back to the towel hut (a distant walk from lobby) to recover the cards as it was 30 USD per “lost” card. Our pickup van had already arrived so I told him that we wouldn’t be able to do that but he shrugged, said we were told about lost cards upon checkin (we weren’t) and told us we had to go get them ourselves. The female front desk staff next to him took over, called guest services/the towel hut, apologized, and sent us on our way - we’re thankful for her (didn’t get names but we checked out at 11:50 AM on July 7).
Stayed 3 nights in Jul 2025

10/10 Excellent

Sanela

Stayed 7 nights in Jun 2025

6/10 Okay

Dmytro

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Service, especially the front desk staff, check in and out process - is VERY poor. They put wristband on and dont explain what you get, and why. At checkout I asked why was mine orange when most others were purple for privilege, and they said: its because Expedia gives you extra rewards and perks. Would be nice to mention at checkin. Lady barely even looked our way as we came up, was looking annoyed by our presence, and was just not nice. I didnt want to ask a question because I didnt want to annoy her. Hotel lets in locals with a day pass, which they are not equipped to handle. Pools were overcrowded and filthy at times. Someone took one of our towels and they wanted to charhe me $30 at checkout for it, but forgave dt AC leak which I had to fight for. Buffet seating staff was rude at times when they saw us switch a chair (it had bird poop on it, a lot of chairs did since birds do fly in). We had a conditioner leak in the room our last evening there, leaked all over where our shoes were, so we drove back in wet shoes. Try to avoid the 4th floor because the ac can't cool it down to your desired temp, and the balcony area roof is fallen apart thanks to wind and birds so our swimsuits got wet with every rain. My brother stayed on 3rd floor and the balconies of the 4th covered them. As to the positives - sportsbar was really cool to hangout in, the food was really good, the privilege rooms were really nice in size and closet space and just all over comfy!
Stayed 7 nights in Jun 2025

10/10 Excellent

Kara, San Antonio

Stayed 7 nights in Jun 2025

6/10 Okay

Timothy

Stayed 7 nights in Jun 2025

10/10 Excellent

John A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the village
Stayed 8 nights in Jun 2025

6/10 Okay

Nancy

Stayed 7 nights in Feb 2025

8/10 Good

Aaron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the stay was great except for the food.
Stayed 8 nights in Jun 2025

4/10 Poor

Christoher

Stayed 8 nights in Jun 2025

10/10 Excellent

Lilly

Liked: Cleanliness, staff & service, property conditions & facilities
I love this resort, they even upgraded us with no cost. Would definitely recommend.
Stayed 5 nights in Jun 2025

2/10 Terrible

Yiveily De los

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was horrible not worth the money! The staff was very rude non accommodating. The rooms were terrible with view to the lobby. A staff literally saw me naked as he passed by. The pools were moldy and the beach bad seaweed that go for miles and miles. Could not use or even lay down by the beach because of the seaweed and smell. Ariana specifically was the worse staff.
Stayed 3 nights in Jun 2025

2/10 Terrible

Shawn

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Roman was horrible, ac did not work, refrigerator did not work
Stayed 3 nights in Jun 2025

6/10 Okay

Tonia

Stayed 6 nights in Jun 2025

10/10 Excellent

Kuldeep

Travelled with family
Liked: Cleanliness, amenities
Great little resort.
Stayed 7 nights in Jun 2025