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Catalonia Riviera Maya Resort and Spa All Inclusive

4.0 star property

Photo gallery for Catalonia Riviera Maya Resort and Spa All Inclusive

Property grounds
Creator video - submitted by Lizaveta Master
7 restaurants, breakfast, lunch served; local and international cuisine
Exterior
Front of property

Reviews

8.0 out of 10
Very good

Popular amenities

  • On private beach
  • Spa pool
  • Breakfast included

Explore the area

View map
Av. Xcacel, Lote 1, Plano 2, Puerto Aventuras, QROO, 77783
  • Place, Dolphin Discovery
    ‪10 min walk‬
  • Place, Puerto Aventuras Marina
    ‪13 min walk‬
  • Place, Oasis Beach
    ‪13 min walk‬

Room options

View all photos for Privileged Suite

Privileged Suite

Privileged Suite

8.2 out of 10
Very good
(29 reviews)
  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Privileged Family Suite

Privileged Family Suite

Privileged Family Suite

8.4 out of 10
Very good
(14 reviews)
  • Garden view
  • 59 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Privileged Superior Ocean View

Privileged Superior Ocean View

Privileged Superior Ocean View

7.2 out of 10
Good
(9 reviews)
  • Ocean view
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Deluxe

Premium Deluxe

Premium Deluxe

7.6 out of 10
Good
(43 reviews)
  • Garden view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Privileged Romance

Privileged Romance

Privileged Romance

9.2 out of 10
Wonderful
(9 reviews)
  • Garden view
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

Premium Room

Premium Room

7.6 out of 10
Good
(39 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Privileged Premium Deluxe

Privileged Premium Deluxe

Privileged Premium Deluxe

9.0 out of 10
Wonderful
(18 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

About the area

Puerto Aventuras

An all-inclusive stay in Puerto Aventuras awaits you at Catalonia Riviera Maya Resort and Spa All Inclusive. Within a 5-minute stroll you'll find Kantenah Lagoon and CEDAM Museum within a 15-minute walk. Highlights at this beachfront property include 7 restaurants, 5 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages and aromatherapy along with access to the sauna and hot tub. The buffet restaurant, La Brisa, serves local and international cuisine and is open for breakfast, lunch and dinner. With 2 beach bars and 2 poolside bars to choose from, you can enjoy a drink at the property. Spend the day at the private beach and enjoy the 2 outdoor tennis courts, nightclub and free kids' club. Plus you'll find free Wi-Fi in public areas, a gym and a Turkish bath/hammam. Free buffet breakfast is available daily between 7:00 AM and 10:30 AM. There's also free valet parking, along with the convenience of car rentals on site. .Attractions within a 20-minute drive of this 4-property class Puerto Aventuras property include Xplor Theme Park and Ferry to Cozumel.

What's nearby

  • Kantenah Lagoon - 5 min walk - 0.4 km
  • Dolphin Discovery - 10 min walk - 0.8 km
  • Puerto Aventuras Marina - 13 min walk - 1.1 km
  • Oasis Beach - 13 min walk - 1.1 km
  • Puerto Aventuras Golf Club - 19 min walk - 1.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 66 min drive

Restaurants

  • ‪Las Brisas - ‬1 min walk
  • ‪El Abuelo - ‬3 min walk
  • ‪Bloved Restaurant & Lounge - ‬1 min walk
  • ‪The Market - ‬9 min drive
  • ‪Restaurante Ipanema - ‬8 min drive

About this property

Catalonia Riviera Maya Resort and Spa All Inclusive

Catalonia Riviera Maya Resort and Spa All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply step outside to unwind on the property's beach. At Catalonia Riviera Maya Resort and Spa All Inclusive, you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 7 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 swim-up bars and 5 bars/lounges. WiFi is free in public spaces. This Art Deco property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4-star Puerto Aventuras property.

  • 423 guestrooms or units
  • 4 levels
  • 15 buildings
  • 7 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 2 swim-up bars
  • 5 bars or lounges
  • Built in 2000
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
Catalonia Riviera Maya Resort and Spa All Inclusive offers 423 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and complimentary bottles of water. Rooms open to furnished balconies. Plasma televisions come with premium cable channels.

Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. This Puerto Aventuras property provides complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

The on-site spa has 7 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Exterior
Dreams Aventuras Riviera Maya - All Inclusive
Puerto Aventuras
  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
4.3 out of 5, Excellent, 632 reviews
The price is AU$400
includes taxes & fees
25 May - 26 May
Dreams Aventuras Riviera Maya - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 beach bars
  • 2 poolside bars
  • 2 swim-up bars
  • 5 bars/lounges
  • 7 restaurants
  • Snack bar/deli

Restaurants on site

  • AYAMI
  • BURGERS
  • El Mercado
  • La Brisa
  • STEAKVILLE

Things to do

  • 2 outdoor tennis courts
  • 5 outdoor pools
  • 9-hole adjacent golf course
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Golf lessons
  • Health club
  • Hot tub
  • Kayaking
  • Nightclub
  • Pilates classes
  • Playground
  • Pro golf shop
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Volleyball
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (100 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel

More

  • 15 buildings
  • 4 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Built in 2000
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Plasma TV with premium cable channels

Food and drink

  • Free bottled water
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Please note: Guests require a ticket to access each a la carte restaurant. Tickets are provided at check-in, based on length of stay. Tickets cannot be purchased.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Catalonia Riviera Maya Resort and Spa All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Catalonia Maya Resort
Catalonia Maya Riviera
Catalonia Maya Riviera Resort
Catalonia Riviera Maya All Inclusive
Catalonia Riviera Maya Puerto Aventuras
Catalonia Riviera Maya Resort All Inclusive Puerto Aventuras
Catalonia Riviera Resort
Riviera Catalonia
Riviera Catalonia Maya Resort
Riviera Maya Catalonia
Catalonia Riviera Maya Resort All Inclusive
Catalonia Riviera Maya Resort All Inclusive Solidaridad
Catalonia Riviera Maya Solidaridad
Catalonia Riviera Maya
Catalonia Riviera Maya Resort Spa All Inclusive
Catalonia Riviera Maya All Inclusive Puerto Aventuras
Catalonia Riviera Maya Inclus
Catalonia Riviera Maya Resort Spa All Inclusive

Frequently asked questions

What is the cancellation policy at Catalonia Riviera Maya Resort and Spa All Inclusive?

Catalonia Riviera Maya Resort and Spa All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Catalonia Riviera Maya Resort and Spa All Inclusive?

Yep, Catalonia Riviera Maya Resort and Spa All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Catalonia Riviera Maya Resort and Spa All Inclusive?

Yep, Catalonia Riviera Maya Resort and Spa All Inclusive is a short 14-minute walk from Oasis Beach. Fun beach activities include snorkelling, scuba diving and kayaking. You can also find boat tours.

Is there a spa on site at Catalonia Riviera Maya Resort and Spa All Inclusive?

Yep, there is an onsite spa at Catalonia Riviera Maya Resort and Spa All Inclusive. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does Catalonia Riviera Maya Resort and Spa All Inclusive have a pool?

Catalonia Riviera Maya Resort and Spa All Inclusive has 5 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at Catalonia Riviera Maya Resort and Spa All Inclusive?

Catalonia Riviera Maya Resort and Spa All Inclusive features a private beach, 2 beach bars and 5 outdoor pools.

What makes Catalonia Riviera Maya Resort and Spa All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at Catalonia Riviera Maya Resort and Spa All Inclusive.

Is Catalonia Riviera Maya Resort and Spa All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and babysitting services, it's no surprise that Catalonia Riviera Maya Resort and Spa All Inclusive is a hit with families.

Does Catalonia Riviera Maya Resort and Spa All Inclusive serve breakfast?

Sure does, complimentary buffet breakfast is offered daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Catalonia Riviera Maya Resort and Spa All Inclusive?

No, Catalonia Riviera Maya Resort and Spa All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Catalonia Riviera Maya Resort and Spa All Inclusive?

Relax with a coldie at the 2 beach bars, 2 poolside bars or 5 lounge bars, and grab a meal at the onsite restaurant that serves local and international cuisine.

What time are check-in & check-out at Catalonia Riviera Maya Resort and Spa All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Catalonia Riviera Maya Resort and Spa All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Catalonia Riviera Maya Resort and Spa All Inclusive?

There is a golf course next to Catalonia Riviera Maya Resort and Spa All Inclusive.

Catalonia Riviera Maya Resort and Spa All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 505 out of 1116 reviews
Rating 8 - Good. 301 out of 1116 reviews
Rating 6 - Okay. 154 out of 1116 reviews
Rating 4 - Poor. 86 out of 1116 reviews
Rating 2 - Terrible. 70 out of 1116 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Kaushik Babulal

Stayed 4 nights in Nov 2025

10/10 Excellent

Kathleen Renay

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved this resort. Rooms were great, we booked two privileged level rooms. They were so clean. The staff were friendly. Food was delicious. Suggestion to be sure to book your reservations for dinner’s the night you get there for the whole time. We were able to get into three reservations. And we did have dinner one night at Beloved. We spent a day at each of the five pools. Loved the two swim up bars. Make sure to check the theatre schedule as we found the shows to also be worth it. Great selection of items in both of the shops as well. We also loved that we could walk to the marina. Enjoyed watching the dolphins and eating at the burrito restaurant. We were able to swim at the beach without beach shoes, although it is a little rocky in spots. I would recommend taking a snorkel and mask as we purchased one there. There are a lot of fish to see just at the resort in the ocean. Definitely would recommend this resort.
Stayed 7 nights in Jan 2026

10/10 Excellent

Ione Monteiro, Troy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurants were excellent. They had a variety of food options including healthy food, drinks and snacks. Everyone working in the hotel was professional and friendly. We had excellent service. The pool was cold. The beach is rocky and do not access direct to the ocean. There is a barrier with a swimming area in the ocean. There were no many entertaining options. The bar area at night was limited. But overall we had a great experience. We had 2 tours. The one to cenotes were excellent!
Stayed 7 nights in Jan 2026

8/10 Good

Darius

Travelled with family and small children
Liked: Cleanliness, amenities
Staff was great, room clean, food OK, beach not so great
Stayed 5 nights in Jan 2026

6/10 Okay

David

Travelled with partner, Travelled with group
Disliked: Amenities
The resort was very beautiful. The room was updated and was cleaned almost twice a day. A lot of the staff were very friendly but if you had questions you needed to go to the front desk. Most of the staff did not speak any English. You only receive 2 glass bottles of water in your room and you cannot get bottles of water anywhere on the resort. We even went to the front desk and asked for more water and we were told no, they will send someone to our room. They brought 2 extra glass bottles of water. You do get a mini fridge in your room and it was stocked daily with assorted soda and 2 cans of beer. We left a tip and note asking housekeeping for extra towels and more beer.... nope. I guess 10usd was not enough. At any given time the water that was available was filtered water they serve you in a cup. There is also no wait staff for around the pool or beach areas. Another interesting bit was they do not serve any alcohol before 11am. Strange. We arrived at the resort at 10:30 pm and all the restaurants and bars were closed. We were told that there was a restaurant opening at 11 but they did not serve alcoholic drinks. If we wanted a drink we would have to wait for the night club to open.... After hours delayed at the airport a person just wants a stiff drink and food, not waiting around for a night club. Strange. The bed in our room was extremely hard and uncomfortable.
Stayed 7 nights in Jan 2026

6/10 Okay

Maureen

Stayed 11 nights in Dec 2025

6/10 Okay

Angela

Liked: Staff & service
Disliked: Property conditions & facilities
Pool area was nice. Not a zero depth pool Good entertainment by pool We had a broken elevator the entire week we were there we were on the fourth floor had to move rooms. We were not compensated for all the inconvenience. My room had flies in it, and I had many mosquito bites. The resort seems to be an older resort in need of more upkeep.
Stayed 9 nights in Dec 2025

10/10 Excellent

Mike

Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing
Stayed 2 nights in Jan 2026

10/10 Excellent

chelsea

Stayed 4 nights in Jan 2026

8/10 Good

Diana

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean. We always had fresh towels, water and soda
Stayed 7 nights in Dec 2025

10/10 Excellent

Yan, las vegas

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
A 4 star resort that punches above its weight. A 5 star experience. Great staff, food, amenities etc. kids friendly.
Stayed 5 nights in Dec 2025

10/10 Excellent

Peyton Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a super nice resort! Loved all the staff members! Food was good! Our room was lovely super spacious! Leo at the sports bar was our favourite 10/10
Stayed 7 nights in Dec 2025

8/10 Good

Oluchi

Stayed 4 nights in Dec 2025

10/10 Excellent

Sandra

Travelled with family and small children
Clean resort and friendly staff
Stayed 5 nights in Dec 2025

8/10 Good

Rosa Cadham De

Travelled with family
Liked: Cleanliness, amenities
The staff was lovely. The entertainment was great. We gad a fantastic time.
Stayed 7 nights in Dec 2025

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 9 nights in Oct 2025

2/10 Terrible

Shannon

Travelled with family
Disliked: Amenities
Th AC was at 76 degrees. I went to the front desk three times and told them. They sent one guy the first day and he told me they will call me later which they didn’t. I went the next day and told them and they sent a different maintenance guy. He tried but said the AC was not circulating. We had another room for kids and their AC worked very well. On the 4th day I called an they said they will send someone. Nothing was ever done. They didn’t try to accommodate us by switching rooms. Front kept saying they’re waiting for the manager. The bathroom sink was linking and I also addressed that to them because the counter kept getting wet. Two different maintenance guys looked at and said they have to get approval. Staff at the front desk were very rude. Food and drinks were good. That’s it! I wouldn’t recommend this resort.
Stayed 5 nights in Dec 2025

6/10 Okay

Dashmeet Kaur

Travelled with family and small children
Liked: Amenities
Disliked: Staff & service
Had the worst experience with the security team and guest services on my last day there (today). Guest services lady was rude, talking in Spanish to other staff about me in a rude way (I DL a translator app on my daughter’s iPad so I could understand what she was saying). Security manager wouldn’t look at the cameras, even while saying there were cameras at the location it went missing. I asked them to check the “staff only” area as my map showed that’s where my iPhone was last seen before it was likely turned off. Security manager wanted to follow his “process” by flipping my bed mattresses & going through my belongings to rule out I didn’t have it. I recorded a bit of it- I couldn’t believe how ridiculous all this was. They had no intention to help. They lied continuously. I called them out on their lies (I.e. I asked if the staff only area was a locker area, guest service lady said no, although staff were walking out of there with purses and bags, and coming out without it). They wouldn’t let me use their phone to call the police to file a complaint. The whole situation was so messed up. I’ve heard of horror stories like this, but never encountered it firsthand until now. Entertainment staff, cleaning staff and restaurant staff were excellent. Guest services needs to get rid of this lady, & the security team really needs a new boss. Definitely going to be staying at better quality hotels in the future. Won’t be going back there. My phone was eventually turned in by a guest
Stayed 7 nights in Dec 2025

6/10 Okay

carolyn kay, Linden

Stayed 5 nights in Nov 2025

6/10 Okay

Margo

Room was nice. Outdoor tub is aged. Service was friendly. Food is monotonous except at ala cartes. Not particularly celiac friendly.
Stayed 7 nights in Dec 2025

10/10 Excellent

kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent gym facilities.
Stayed 7 nights in Dec 2025

8/10 Good

Nathan Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2025

6/10 Okay

Josette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was never offered the VIP package for the Spa
Stayed 7 nights in Nov 2025

8/10 Good

David P, RIVER GROVE

Stayed 7 nights in Nov 2025

8/10 Good

Chazia

Liked: Cleanliness, amenities, property conditions & facilities
The rooms are clean. The grounds resort were nice and clean as well. I felt the staff were very nice and attentive. The beach wasn’t the greatest, but that is expected. It’s great for snorkeling. The buffet was repetitive but did enjoy the food.
Stayed 4 nights in Nov 2025