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Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive

Property class: 4.5

Photo gallery for Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive

A bar area with a thatched roof, poolside seating, and a sign for 'Pizzeria'.
Creator video - submitted by Erika Gentille
A beachfront resort with overwater bungalows, a pool, and a clear blue sky.
A beach resort with a clear view of the ocean, a rocky shoreline, and a building with a red roof.
A couple walking through a restaurant entrance with hanging wicker lamps, stone walls, and potted plants.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Spa pool
The current price is AU$646
includes taxes & fees
18 Oct - 19 Oct

Explore the area

View map
Carretera Cancun-Chetumal KM 72, Riviera Maya, Puerto Aventuras, QROO, 77710
  • Place, Kantenah Lagoon
    ‪11 min walk‬
  • Place, Blu Riviera Maya
    ‪4 min drive‬
  • Place, Dolphin Discovery
    ‪6 min drive‬

Room options

View all photos for Deluxe Gold King

A modern hotel room with a large bed, a separate bathroom with a jacuzzi, and a view of the pool area through the glass door.

Deluxe Gold King

8.6 out of 10
Excellent
(7 reviews)
  • Garden view
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Rock Suite Platinum

A hotel room with a large bed, a bench, a desk, and a view of the ocean through a sliding door.

Rock Suite Platinum

  • Ocean view
  • 45 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Rock Royalty Partial Ocean View King Bed

A modern hotel room with a large bed, a separate bathroom with a jacuzzi, and a view of the sea.

Rock Royalty Partial Ocean View King Bed

8.0 out of 10
Very good
(3 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Swim-up King Bed

A modern hotel room with a large bed, a separate bathroom with a jacuzzi, and a view of the pool area through the glass door.

Deluxe Swim-up King Bed

  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Heaven-Deluxe Swim-Up

A modern hotel room with a large bed, a sitting area with a table and chairs, a TV, a bathtub, and a view of the outdoors.

Heaven-Deluxe Swim-Up

  • Sleeps 2
  • 1 King Bed

View all photos for Heaven-Deluxe Gold King Room

A bathroom with two sinks, a large mirror, and towels on shelves.

Heaven-Deluxe Gold King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Heaven - Deluxe Diamond King Bed

A bathroom with two sinks, a large mirror, and towels on shelves.

Heaven - Deluxe Diamond King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Sky Terrace (One Bedroom)

A hotel room with a large bed, a small table, two chairs, a nightstand, and a view of the ocean.

Deluxe Sky Terrace (One Bedroom)

7.2 out of 10
Good
(14 reviews)
  • 87 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Gold, two double beds

A hotel room with two beds, a large window, a bathtub, and a table with a magazine.

Deluxe Gold, two double beds

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Diamond King Bed

A modern hotel room with a large bed, a sitting area with a table, a bathtub, and a view of the outdoors.

Deluxe Diamond King Bed

8.0 out of 10
Very good
(2 reviews)
  • Partial sea view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the area

Puerto Aventuras

A luxury stay in Puerto Aventuras awaits you at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive. You'll be 2.3 km (1.4 mi) from Puerto Aventuras Golf Club and 2.9 km (1.8 mi) from Puerto Aventuras Marina. Highlights at this beachfront property include 9 restaurants, 3 outdoor swimming pools and a full-service spa. .A relaxing day at Rock Spa can include massages, facials and body treatments along with aromatherapy and hydrotherapy. The restaurant, Toro, serves international cuisine and is open for lunch and dinner. Dive is the property's own bar, serving drinks along with light fare. Spend the day at the private beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and free water park. Meeting rooms, a conference centre, and a business centre are among the business amenities offered. Additionally, you'll find a nightclub, free Wi-Fi in public areas and a gym. Each morning free buffet breakfast is offered between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free valet parking, along with the convenience of an airport shuttle. .Within a 20-minute drive of this 4.5-property class Puerto Aventuras property, attractions include Xcaret Eco Theme Park and Xplor Theme Park.
View more Resorts in Puerto AventurasOpens in a new window

What's nearby

  • Kantenah Lagoon - 11 min walk - 1.0 km
  • Blu Riviera Maya - 4 min drive - 1.8 km
  • Puerto Aventuras Golf Club - 5 min drive - 3.2 km
  • Puerto Aventuras Marina - 5 min drive - 3.6 km
  • Dolphin Discovery - 6 min drive - 3.9 km

Getting around

  • Tulum Intl. Airport (TQO) - 80 min drive

Restaurants

  • ‪El Abuelo - ‬9 min drive
  • ‪Las Brisas - ‬9 min drive
  • ‪El Mercado - ‬9 min drive
  • ‪Bamboleo Snack & Grill - ‬9 min drive
  • ‪Tequilla Bar - ‬9 min drive

About this property

Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive

Some rates at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 9 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a swim-up bar. Public spaces have free WiFi. This luxury property also offers a complimentary water park, outdoor tennis courts and a hot tub. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star Puerto Aventuras property.

  • 577 guestrooms or units
  • 3 levels
  • 9 dining venues
  • 7 bars or lounges
  • 2 coffee shops
  • Conference rooms
  • Buffet breakfast (free)
  • Nightclub
  • Karaoke
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Swim-up bar
Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive offers 577 accommodations with indoor private hot tubs and laptop-compatible safes. Rooms open to balconies. Beds feature premium bedding. LCD televisions come with premium satellite channels.

Bathrooms include a separate bath and shower with in-room jetted baths, bathrobes, designer toiletries and hairdryers. This Puerto Aventuras property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Rock Spa has 50 treatment rooms, including rooms for couples. Services include facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

A resort with multiple swimming pools, a beach area, and a view of the ocean.
Hard Rock Hotel Riviera Maya - All Inclusive
Puerto Aventuras
  • On private beach
  • Pool
  • Spa pool
  • All-inclusive
4.1 out of 5, Very good, 1,002 reviews
The price is AU$608
includes taxes & fees
19 Oct - 20 Oct
Hard Rock Hotel Riviera Maya - All Inclusive

Property amenities

Restaurants on site

  • Ciao
  • Dive
  • Le Petit Cochon
  • Los Gallos
  • Toro

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 68 per person (return)
  • Pet fee: USD 150 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation.

Property Registration Number 008-007-000402/2025

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hard Rock Hotel Riviera Maya Adults Solidaridad
Hard Rock Riviera Maya Adults Only
Hard Rock Riviera Maya Adults Only Puerto Aventuras
Hard Rock Hotel Riviera Maya Adults
Hard Rock Hotel Riviera Maya Adults Puerto Aventuras
Hard Rock Hotel Riviera Maya Adults All Inclusive
Hard Rock Hotel Riviera Maya Adults Only All Inclusive
Hard Rock Riviera Maya Adults
Hard Rock Hotel Riviera Maya Adults Only All Inclusive

Frequently asked questions

What is the cancellation policy at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?

Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?

As of 7 Oct 2026, prices found for a 1-night stay for 2 adults at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive on 18 Oct 2026 start from AU$646, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?

Yep, Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?

The closest beach to Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive is Playa del Carmen Main Beach (20 km).

Is there a spa on site at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?

Yep, Rock Spa is available for guests. You'll enjoy heaps of services like facials and body treatments.

Does Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive have a pool?

Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Does Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?

Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive features a private beach, 3 outdoor pools and a full-service spa. All guestrooms come with Hot tubs, Private jetted baths and premium bedding.

What makes Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as Hot tubs and Jetted bath in the guestrooms, help set the scene for a romantic weekend at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive.

Is Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive family-friendly?

No, Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive is an adults-only property.

Are there hot tubs in the rooms at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?

Yep, all rooms come with private hot tubs.

Does Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive serve breakfast?

Yeah, free buffet breakfast is available daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?

Yep, you can grab a meal at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive's onsite restaurant that serves international cuisine.

What time are check-in & check-out at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?

Cats and dogs are welcome at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 18 kg per pet.

Is there a golf course on site at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?

There is a golf course next to Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive.

Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 303 out of 585 reviews
Rating 8 - Good. 119 out of 585 reviews
Rating 6 - Okay. 91 out of 585 reviews
Rating 4 - Poor. 38 out of 585 reviews
Rating 2 - Terrible. 34 out of 585 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s amazing
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente menu
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s perfect for family and adults
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Great space in the condos. Overall a nice resort!
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was everything you wanted. Great restaurants food was fabulous and was the service. pools and pool service was exceptional . Entertainment and staff were top of the line. They went out of their way to make your stay as enjoyable as possible
Stayed 7 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The food, staff, and amenities were amazing. Would definitely stay at a Hard Rock Hotel again!
Stayed 6 nights in Feb 2026
Verified review

10/10 Excellent

Good
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was amazing, the property is gigantic with a ton of restaurants and bars. It is the absolute best treat for adults. Even the kids section was very nice and friendly. Totally sure we will return to Hard Rock Cancun Resort
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff great. Food good some parts of property sligjtly dated.
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Everything was Great
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Excelente
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 5 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place
Stayed 3 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing . Could improve the humidity odor in the rooms .
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So beautiful
Stayed 2 nights in Mar 2026
Verified review

6/10 Okay

Liked: Staff & service
This hotel is out dated and currently going through renovations. Rooms are older but cleaned well daily. All the food is below average. Place is set up to entertain 18 year old kids. Nothing in the evening to do. 1 club jam packed with teenagers. Could definitely use some adult bars / entertainment. Pools where great Staff was great ! Hotel is very well secured. Safe place, staff was extremely helpful getting is to town one day because we simply were bored with the resort. Trip was M-F. 6 adults/ 5 teenagers.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great resort!
Stayed 5 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great swim in room, amazing staff, great restaurant. i would go again
Stayed 7 nights in Nov 2025
Verified review

4/10 Poor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The buffets were great, rooms were large and clean. The resort was clean with plenty of activities to do for the whole family. The adults only section was amazing we will be back. Did not enjoy the pressure of signing up for a legendary package. Wasted 3hrs because we were told we had to sit there to receive our 200 per day credit
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Food was excellent throughout. Good nightly shows. Friendly entertainment personnel. Room need a little upgrade but still enjoyable.
Stayed 10 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We all really enjoyed the employees, especially the bartenders at the Eden bar: Carlos, Uryius (sp?), and Joel. They were super friendly and helped to make our trip outstanding.
Stayed 7 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best resort ever
Stayed 3 nights in Feb 2024
Verified review

6/10 Okay

Liked: Cleanliness, amenities
Resort was sold as adults only but only small portion was adults only. Most of the restaurants and pools were families with kids. I have kids so I am fine with that but don’t advertise as an adults only resort .
Stayed 5 nights in Feb 2026

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