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Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive

4.5 star property
Adults-only beachfront property with 3 outdoor pools

Photo gallery for Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive

Terrace/patio
9 restaurants, breakfast, lunch, dinner served; international cuisine
Lobby
9 restaurants, breakfast, lunch, dinner served; international cuisine
Private beach, white sand, sun-loungers, beach umbrellas

Popular amenities

  • Pet-friendly
  • Bar
  • Hot tub
  • On private beach
  • Pool
The current price is AU$672
includes taxes & fees
27 Aug - 28 Aug

Explore the area

Map
Carretera Cancun-Chetumal KM 72, Riviera Maya, Puerto Aventuras, QROO, 77710
  • Blu Riviera Maya
    ‪19 min walk‬
  • Puerto Aventuras Golf Club
    ‪4 min drive‬
  • Puerto Aventuras Marina
    ‪5 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Rock Royalty Level - Deluxe platinum, 1 king bed

1 bedroom, premium bedding, in-room safe, desk

Rock Royalty Level - Deluxe platinum, 1 king bed

8.0 out of 10
Very good
(3 reviews)

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
LCD TV
Premium bedding
Separate bedroom
Bathrobes
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Swim-up King

1 bedroom, premium bedding, in-room safe, desk

Deluxe Swim-up King

7.4 out of 10
Good
(3 reviews)

Highlights

Balcony
Soundproofed
Private pool
Private indoor hot tub
Air conditioning
LCD TV
Premium bedding
Separate bedroom
  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Gold king bed PURE allergy-friendly

1 bedroom, premium bedding, in-room safe, desk

Deluxe Gold king bed PURE allergy-friendly

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
LCD TV
Premium bedding
Separate bedroom
Jetted bath
  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Platinum Sky Terrace, one king bed

Deluxe Platinum Sky Terrace, one king bed

Deluxe Platinum Sky Terrace, one king bed

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
LCD TV
Premium bedding
Separate bedroom
Bathrobes
  • 86.9 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Gold king bed

1 bedroom, premium bedding, in-room safe, desk

Deluxe Gold king bed

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
LCD TV
Premium bedding
Separate bedroom
Bathrobes
  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Rock Suite Platinum

Rock Suite Platinum

Rock Suite Platinum

Highlights

Balcony
Separate dining area
Soundproofed
Private indoor hot tub
Air conditioning
LCD TV
2 bedrooms
Premium bedding
  • 45 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Diamond, one king bed

1 bedroom, premium bedding, in-room safe, desk

Deluxe Diamond, one king bed

8.0 out of 10
Very good
(2 reviews)

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
LCD TV
Premium bedding
Separate bedroom
Bathrobes
  • 45 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Gold, two double beds

Deluxe Gold, two double beds

Deluxe Gold, two double beds

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
LCD TV
Blackout curtains
Separate bedroom
Premium bedding
  • 43.0 sq m
  • Sleeps 3
  • 2 Double Beds

About the area

Puerto Aventuras

A luxury stay in Puerto Aventuras awaits you at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive. You'll be 2.3 km (1.4 mi) from Oasis Beach and 2.3 km (1.4 mi) from Puerto Aventuras Golf Club. Highlights at this all-inclusive property include 9 restaurants, 3 outdoor swimming pools and a full-service spa. .A relaxing day at Rock Spa can include massages, facials and body treatments along with aromatherapy and hydrotherapy. The restaurant, Toro, serves international cuisine and is open for lunch and dinner. Dive is the property's own bar, serving drinks along with light fare. Spend the day at the private beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and free water park. Meeting rooms, a conference centre, and a business centre are among the business amenities offered. Additionally, you'll find a nightclub, free Wi-Fi in public areas and a gym. Each morning free buffet breakfast is offered between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free valet parking, along with the convenience of an airport shuttle. .Within a 20-minute drive of this 4.5-property class Puerto Aventuras property, attractions include Xcaret Eco Theme Park and Xplor Theme Park.

What's nearby

  • Blu Riviera Maya - 19 min walk - 1.6 km
  • Puerto Aventuras Golf Club - 4 min drive - 2.1 km
  • Puerto Aventuras Marina - 5 min drive - 2.5 km
  • Dolphin Discovery - 5 min drive - 2.2 km
  • Oasis Beach - 5 min drive - 2.2 km

Getting around

  • Tulum Intl. Airport (TQO) - 84 min drive

Restaurants

  • ‪Wai - ‬5 min walk
  • ‪The Market - ‬11 min walk
  • ‪Tequilla Bar - ‬10 min drive
  • ‪Ciao - ‬5 min walk
  • ‪Bloved Restaurant & Lounge - ‬10 min drive

About this property

Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive

Adults-only beachfront property with 3 outdoor pools
Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 9 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a swim-up bar. Public spaces have free WiFi. This all-inclusive property also offers a complimentary water park, outdoor tennis courts and a hot tub. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star Puerto Aventuras property.

  • 577 guestrooms or units
  • 3 levels
  • 9 dining venues
  • 7 bars or lounges
  • 2 coffee shops
  • Conference rooms
  • Buffet breakfast (free)
  • Nightclub
  • Karaoke
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Swim-up bar
Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive offers 577 accommodations with indoor private hot tubs and laptop-compatible safes. Rooms open to balconies. Beds feature premium bedding. LCD televisions come with premium satellite channels.

Bathrooms include a separate bath and shower with in-room jetted baths, bathrobes, designer toiletries and hairdryers. This Puerto Aventuras property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Rock Spa has 50 treatment rooms, including rooms for couples. Services include facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

Similar properties

2 outdoor pools

Hard Rock Hotel Riviera Maya - All Inclusive

  • On private beach
  • Pool
  • Hot tub
  • All-inclusive
3.9 out of 5, Good, 1,021 reviews
The price is AU$644
includes taxes & fees
21 Aug - 22 Aug
Hard Rock Hotel Riviera Maya - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 coffee shops/cafes
  • 7 bars/lounges
  • 9 restaurants
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Ciao
  • Dive
  • Le Petit Cochon
  • Los Gallos
  • Toro

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Arcade/game room
  • Basketball
  • Bicycle rentals
  • Billiards/pool table
  • Fitness classes
  • Free water park
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf lessons
  • Gym
  • Hot tub
  • Karaoke
  • Nightclub
  • Pilates classes
  • Tennis lessons
  • TV in common areas
  • Volleyball
  • Waterslide
  • Yoga classes
  • Ziplining

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 50 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 68 per person (return)
  • Pet fee: USD 150 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hard Rock Hotel Riviera Maya Adults Solidaridad
Hard Rock Riviera Maya Adults Only
Hard Rock Riviera Maya Adults Only Puerto Aventuras
Hard Rock Hotel Riviera Maya Adults
Hard Rock Hotel Riviera Maya Adults Puerto Aventuras
Hard Rock Hotel Riviera Maya Adults All Inclusive
Hard Rock Hotel Riviera Maya Adults Only All Inclusive
Hard Rock Riviera Maya Adults
Hard Rock Hotel Riviera Maya Adults Only All Inclusive

Frequently asked questions

What is the cancellation policy at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?

Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?

As of 31 July 2025, prices found for a 1-night stay for 2 adults at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive on 27 Aug 2025 start from AU$671.6, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?

Yep, Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?

The closest beach to Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive is Playa del Carmen Main Beach (20 km).

Is there a spa on site at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?

Yep, Rock Spa is available for guests. You'll enjoy heaps of services like facials and body treatments.

Does Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive have a pool?

Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Does Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?

Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive features a private beach, 3 outdoor pools and a full-service spa. All guestrooms come with Hot tubs, Private jetted baths and premium bedding.

What makes Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as Hot tubs and Jetted bath in the guestrooms, help set the scene for a romantic weekend at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive.

Is Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive family-friendly?

No, Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive is an adults-only property.

Are there hot tubs in the rooms at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?

Yep, all rooms come with private hot tubs.

Does Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive serve breakfast?

Yeah, free buffet breakfast is available daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?

Yep, you can grab a meal at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive's onsite restaurant that serves international cuisine.

What time are check-in & check-out at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?

Cats and dogs are welcome at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 18 kg per pet.

Is there a golf course on site at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?

There is a golf course next to Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive.

Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 247 out of 478 reviews
Rating 8 - Good. 101 out of 478 reviews
Rating 6 - Okay. 75 out of 478 reviews
Rating 4 - Poor. 28 out of 478 reviews
Rating 2 - Terrible. 27 out of 478 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Saedie Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2025

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great resort!
Stayed 5 nights in Feb 2025

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Feb 2025

6/10 Okay

Lise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Resort was even better than the pictures. Amazing staff, very accommodating.
Stayed 6 nights in Feb 2025

4/10 Poor

Ronna

Liked: Staff & service
Disliked: Cleanliness
Stayed 5 nights in Feb 2025

10/10 Excellent

Ibrahim, Brentwood

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge resort, staff are accommodating.
Stayed 4 nights in Feb 2025

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

4/10 Poor

maximus

Stayed 4 nights in Jan 2025

2/10 Terrible

Sandra Ciria

Disliked: Staff & service
They were rude and not accommodating
Stayed 4 nights in Jan 2025

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities

Decepciono nuestras expectativas

Nos dejó mucho que desear en general, la vdd es un hotel al que no regresaría. No tiene para nada el potencial que antes era. Nos quedamos en la zona Heaven para solo adultos y aún así se tiene que convivir mucho con niños. Restaurantes: 5/10. Aun siendo bufete el desayuno, y según autoservicio, te tienen que pasar todo detrás de ventanilla y hace lentísimo el servicio. La comida es promedio, pero siempre les tenía que pedir de favor más productos que tienen todo guardado. Lo peor fue el primer día queriendo ir al restaurante italiano, cerraban hasta las 10pm, y llegamos a las 8:30pm sabiendo que no teníamos que hacer rsvp, y no nos quisieron dar mesa “porque ya estaban todos sentados” optamos por salirnos a playa del Carmen a cenar diario. Alberca: 6/10. Muy pocos camastros en zona heaven. La mitad los tienen para socios, y no se respeta m el no separar con toallas y no me ayudaron para nada en encontrar. El agua HELADA, no tienen por lo visto caldera, todos quejándose al quererse meter. Servicio de los meseros con caras largas, muy notorio que no te quieren atender si no das propina por adelantado. Hotel: muy desgastados, mantenimientos muy pobre, mucho está en malas condiciones o sucio. En mi cuarto las cortinas caídas, piso despegado y un fregadero tapado. Pedí de favor un cambio y solo me dijeron “una Disculpa por los inconvenientes” te llevan en carritos a los edificios, pero querer ir al lobby de tu edificio es imposible, yo embarazada era un castigo caminar tant
Stayed 4 nights in Dec 2024

4/10 Poor

Sutharshan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Need better food
Stayed 6 nights in Dec 2024

2/10 Terrible

Armen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Carlos

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lots of construction going on around early December broken water pipe in building one hall flooded our room overall besides that it was a good stay recommended
Stayed 6 nights in Nov 2024

6/10 Okay

Trish

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2024

8/10 Good

JOSE

Liked: Staff & service
Stayed 3 nights in Nov 2024

10/10 Excellent

Tara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees were amazing. We had a wonderful vacation.
Stayed 4 nights in Nov 2024

10/10 Excellent

Pedro

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service from all staff. Very good food and services in all restaurants visited so far.
Stayed 1 night in Nov 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved it all
Stayed 2 nights in Sep 2024

6/10 Okay

Rickie P, Irving

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Property service wasn’t up to par. Broken things in the room. Food was very good!!
Stayed 5 nights in Aug 2024

6/10 Okay

Shawna

Liked: Staff & service
I would expect a little more coming from the Hardrock. The standard staff was amazing and very attentive. Our room was small, their was no shampoo in the bottles, the room took forever to cool, and the terrace level balcony latch didnt work (which wouldn’t have been an issue as it’s a private level terrace) but there were workers fixing the balcony next to ours that hopped over to our balcony. As they were heading down the stairs on our room they saw me and my husband in adult activities on our bed. We have no clue and no warning why they went to our room. The managment did give us a $100usd resort credit for the inconvenience and fixed the latch. Honestly I felt more uncomfortable as their workers saw me naked. The last night of our stay was when we actually felt welcomed. When cleaning came in they decorated our bed and left us a bottle of champagne. I was there with a big wedding group and I own a wedding planning company. I am also a verified vendor with Hardrock international. The adult only side was very underwhelming compared to the family side. But I guess that’s to be expected as adults might want to relax. They will try to have you buy tickets to CocoBongo at the pool… just purchase on your own. Our tickets were very high up and couldn’t even enjoy the show. Overall this wasn’t the vacation I expected especially from a place with the Hardrock name.
Stayed 3 nights in Aug 2024