See all properties
Save

TRS Yucatan Hotel - Adults Only - All Inclusive

5.0 star property

Photo gallery for TRS Yucatan Hotel - Adults Only - All Inclusive

Private beach, white sand, sun-loungers, beach umbrellas
3 outdoor pools, pool umbrellas, pool loungers
Lobby
Sun deck
Garden

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa pool
The current price is AU$812
includes taxes & fees
1 Apr - 2 Apr

Explore the area

View map
Ctra Chetumal-Puerto Juarez Km, 256-100, Municipio Solidaridad, Kantenah, QROO, 77710
  • Place, Cenote Azul
    ‪4 min drive‬
  • Place, Cenote Cristalino
    ‪4 min drive‬
  • Place, Akumal Beach
    ‪4 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Junior Suite Garden View

Minibar, in-room safe, desk, blackout curtains

Junior Suite Garden View

9.4 out of 10
Exceptional
(33 reviews)
  • Garden view
  • 60 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds and 1 Single Sofa Bed

View all photos for Junior Suite single use Garden View

Minibar, in-room safe, desk, blackout curtains

Junior Suite single use Garden View

9.0 out of 10
Wonderful
(4 reviews)
  • Garden view
  • 60 sq m
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

View all photos for Romance Bungalow by the lake

Minibar, in-room safe, desk, blackout curtains

Romance Bungalow by the lake

8.6 out of 10
Excellent
(9 reviews)
  • Garden view
  • 67 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Romance Bungalow Single use by the lake

Minibar, in-room safe, desk, blackout curtains

Romance Bungalow Single use by the lake

8.0 out of 10
Very good
(3 reviews)
  • Garden view
  • 67 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Junior Suite Private Pool Garden View

Minibar, in-room safe, desk, blackout curtains

Junior Suite Private Pool Garden View

9.4 out of 10
Exceptional
(40 reviews)
  • Garden view
  • 73 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Garden View

Suite Garden View

Suite Garden View

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 75 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Junior Suite Poolside

Junior Suite Poolside

Junior Suite Poolside

9.4 out of 10
Exceptional
(21 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds and 1 Single Sofa Bed

View all photos for Junior Suite Poolside Ocean View

Junior Suite Poolside Ocean View

Junior Suite Poolside Ocean View

8.8 out of 10
Excellent
(23 reviews)
  • Ocean view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds and 1 Single Sofa Bed

View all photos for Junior Suite Jacuzzi Terrace Poolside

Junior Suite Jacuzzi Terrace Poolside

Junior Suite Jacuzzi Terrace Poolside

9.4 out of 10
Exceptional
(59 reviews)
  • Garden view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Poolside

Minibar, in-room safe, desk, blackout curtains

Suite Poolside

  • 75 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Suite Jacuzzi Terrace Poolside

Minibar, in-room safe, desk, blackout curtains

Suite Jacuzzi Terrace Poolside

8.8 out of 10
Excellent
(6 reviews)
  • Garden view
  • 75 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Junior Suite Private Pool Poolside

Minibar, in-room safe, desk, blackout curtains

Junior Suite Private Pool Poolside

8.8 out of 10
Excellent
(21 reviews)
  • Garden view
  • 73 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

About the area

Kantenah

A luxury stay in Kantenah awaits you at TRS Yucatan Hotel - Adults Only - All Inclusive. You'll be 10.5 km (6.5 mi) from Akumal Beach and 19.8 km (12.3 mi) from Xel-Há Park. Highlights at this all-inclusive property include 14 restaurants, 3 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages and body wraps along with access to the sauna and hot tub. The steakhouse, El Gaucho, serves Argentinean cuisine. With 20 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site gym and Turkish bath/hammam. Meeting rooms, a conference centre, and a business centre are among the business amenities offered. Other amenities include free Wi-Fi in public areas, a hot tub and a sauna. Each morning free buffet breakfast is offered between 7:00 AM and 11:00 AM. There's also free self parking, along with the convenience of car rentals on site. .Attractions within a 30-minute drive of this 5-property class Kantenah property include Puerto Aventuras Marina and Soliman Bay.

What's nearby

  • Cenote Azul - 4 min drive - 7.4 km
  • Cenote Cristalino - 4 min drive - 7.8 km
  • Ecopark Kantun Chi - 4 min drive - 8.5 km
  • Akumal Beach - 4 min drive - 7.5 km
  • Akumal Ecological Center - 4 min drive - 7.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 67 min drive

Restaurants

  • ‪Pueblito Lindo - ‬7 min drive
  • ‪Xtra Time Sport Bar - ‬2 min walk
  • ‪La Hacienda - ‬1 min walk
  • ‪Ikebana Japanese Restaurant - ‬6 min drive
  • ‪Lobby Bar White Sand - ‬8 min walk

About this property

TRS Yucatan Hotel - Adults Only - All Inclusive

TRS Yucatan Hotel - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the white sand beach. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At TRS Yucatan Hotel - Adults Only - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 14 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 20 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a hot tub, a steam room and a fitness centre. Self parking is free.

Smoking is allowed in designated areas at this 5-star Kantenah property.

  • 454 guestrooms or units
  • 2 levels
  • 4 buildings
  • 14 dining venues
  • 20 bars or lounges
  • Conference rooms
  • Built in 2006
  • Buffet breakfast (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
TRS Yucatan Hotel - Adults Only - All Inclusive offers 454 air-conditioned accommodations with minibars and a safe. Rooms open to furnished balconies. A pillow menu is available. 55-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

The on-site spa has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Down duvets, free minibar, in-room safe, individually decorated
Unico Hotel Riviera Maya - Adults Only - All Inclusive
  • Pool
  • Spa pool
  • All-inclusive
  • Spa
4.5 out of 5, Wonderful, 1,002 reviews
The price is AU$804
includes taxes & fees
30 Mar - 31 Mar
Unico Hotel Riviera Maya - Adults Only - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 14 restaurants
  • 20 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • El Gaucho
  • Helios
  • La Boheme
  • Tentazione

Things to do

  • 3 outdoor pools
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Kayaking
  • Mini golf
  • Pilates classes
  • Sauna
  • Shopping
  • Steam room
  • Tennis
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • 4 buildings
  • Banquet hall
  • Built in 2006
  • Designated smoking areas (fines apply)
  • Lifeguards
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • Pay films
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 2 per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Palladium Yucatan Royal Suites
Royal Suites Palladium Yucatan
Royal Suites Yucatan Palladium Kantenah
Royal Suites Yucatan Palladium Resort
Royal Suites Yucatan Palladium Resort Kantenah
Royal Suites Yucatan Adults All Inclusive Kantenah
Royal Suites Yucatan Adults Kantenah
Royal Suites Yucatan Adults All Inclusive
Royal Suites Yucatan Adults
The Royal Suites Yucatan
TRS Yucatan Hotel Adults All Inclusive Kantenah
TRS Yucatan Hotel Adults All Inclusive
TRS Yucatan Adults All Inclusive Kantenah
TRS Yucatan Adults All Inclusive
The Royal Suites Yucatan Adults Only All Inclusive
TRS Yucatan Hotel Adults Only All Inclusive
TRS Yucatan Adults Inclusive
Trs Yucatan Inclusive Kantenah
TRS Yucatan Hotel Adults Only All Inclusive
TRS Yucatan Hotel - Adults Only - All Inclusive Kantenah

Frequently asked questions

What is the cancellation policy at TRS Yucatan Hotel - Adults Only - All Inclusive?

TRS Yucatan Hotel - Adults Only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at TRS Yucatan Hotel - Adults Only - All Inclusive?

As of 20 Mar 2026, prices found for a 1-night stay for 2 adults at TRS Yucatan Hotel - Adults Only - All Inclusive on 1 Apr 2026 start from AU$812, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at TRS Yucatan Hotel - Adults Only - All Inclusive?

Yep, TRS Yucatan Hotel - Adults Only - All Inclusive has a free self car park.

Are there any beaches close to TRS Yucatan Hotel - Adults Only - All Inclusive?

The closest beach to TRS Yucatan Hotel - Adults Only - All Inclusive is Akumal Beach (6.2 km).

Is there a spa on site at TRS Yucatan Hotel - Adults Only - All Inclusive?

Yep, there is an onsite spa at TRS Yucatan Hotel - Adults Only - All Inclusive. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does TRS Yucatan Hotel - Adults Only - All Inclusive have a pool?

Yep, and guests love it! TRS Yucatan Hotel - Adults Only - All Inclusive has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at TRS Yucatan Hotel - Adults Only - All Inclusive?

TRS Yucatan Hotel - Adults Only - All Inclusive features a private beach, 3 outdoor pools and a full-service spa.

What makes TRS Yucatan Hotel - Adults Only - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at TRS Yucatan Hotel - Adults Only - All Inclusive.

Is TRS Yucatan Hotel - Adults Only - All Inclusive family-friendly?

No, TRS Yucatan Hotel - Adults Only - All Inclusive is an adults-only property.

Does TRS Yucatan Hotel - Adults Only - All Inclusive serve breakfast?

You bet, our guests can't get enough of the free buffet breakfast here! Offered daily from 7:00 AM to 11:00 AM, this is the place to fuel up for a big day of adventure.

Is there a free airport shuttle available at TRS Yucatan Hotel - Adults Only - All Inclusive?

No, TRS Yucatan Hotel - Adults Only - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at TRS Yucatan Hotel - Adults Only - All Inclusive?

Yep, they've got a beach bar and 14 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at TRS Yucatan Hotel - Adults Only - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at TRS Yucatan Hotel - Adults Only - All Inclusive?

No, only service animals are allowed.

TRS Yucatan Hotel - Adults Only - All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1282 out of 1698 reviews
Rating 8 - Good. 231 out of 1698 reviews
Rating 6 - Okay. 86 out of 1698 reviews
Rating 4 - Poor. 50 out of 1698 reviews
Rating 2 - Terrible. 49 out of 1698 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

8/10 Good

Michele Ann

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amenities
Stayed 4 nights in Dec 2025

10/10 Excellent

Jackson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing. The hotel itself was beautiful and the property was stunning. It was very peaceful and well maintined. I can’t say enough good things about the staff and how pleasant, helpful and attentive they were.
Stayed 5 nights in Dec 2025

10/10 Excellent

Armando

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was great. Some of the best hospitality. The villa managers Naomi and Carlos took care of everything we needed. The resort looked great with the pool looking clean and the beach was great. The staff kept the kids from the other resorts out of the designated TRS beach area so the adults can relax without watching for kids.
Stayed 3 nights in Dec 2025

10/10 Excellent

Farhan

Stayed 7 nights in Dec 2025

6/10 Okay

Natalie Dixon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, modern hotel. Food is mediocre with not enough variety. It’s Adults only but very boring limited daily activities no music at the pools. Nightlife is also very limited. Hotel is for older adults in late 50’s and up.
Stayed 7 nights in Dec 2025

10/10 Excellent

Stacy Ann

Liked: Cleanliness, property conditions & facilities
We enjoyed our stay so mich at TRS, our butler Carlos was super amazing we stayed in building 66. Food, was perfect and restaurants were super easy to get into. The property is big with the 3 hotels, but golf cart to and from properties was quick and anyways a fun ride. We will be back! Thank you TRS!
Stayed 7 nights in Dec 2025

10/10 Excellent

Hayley

Butler service was great.
Stayed 10 nights in Dec 2025

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property, great food, clean, staff was wonderful (George was our butler and he was great!), saw a monkey and a bunch of Coatis and lizards. Huge property and loved being able to visit the other resorts!
Stayed 5 nights in Dec 2025

10/10 Excellent

Audra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing food, there were tons of places to choose from we didnt have time to try them all! Beautiful clean rooms, lots of amazing staff that care about making you happy. The butlers were so friendly and very eager to help. I had an awesome massage and the spa is clean and has a great ambiance. Spectacular resort, very clean and clearly very well kept. Will recommend to everyone i know!!!
Stayed 7 nights in Dec 2025

10/10 Excellent

Johny

Liked: Cleanliness, amenities, property conditions & facilities
My stay at TRS Yucatán was nothing short of exceptional, and a huge part of that is thanks to the incredible butlers Belén, Christian, and Alex, especially Belén and Christian. Belén and Christian went above and beyond in every possible way. Their attention to detail, warmth, professionalism, and genuine care made me feel truly valued from the moment I arrived. They anticipated my needs before I even had to ask and handled every request with grace, efficiency, and a smile. They are the kind of people who turn a beautiful resort into an unforgettable experience. Their dedication and passion for what they do are rare and deserve special recognition. Alex was also wonderful and consistently helpful, making sure everything ran smoothly and contributing to the overall feeling of comfort and ease throughout my stay. As for TRS Yucatán, this resort is the definition of luxury done right. The property is stunning, the food is excellent, the service is seamless, and the atmosphere is both relaxing and refined. Every detail feels intentional, and the adults-only experience creates a perfect balance of elegance and fun. This was truly a once-in-a-lifetime experience, and I owe much of that to Belén and Christian. They are absolute gems and a credit to the TRS Yucatán brand. I cannot wait to return.
Stayed 8 nights in Dec 2025

10/10 Excellent

Griselda

Stayed 2 nights in Dec 2025

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was our first time at a TRS and we loved it! The food was excellent, the people go out of their way to make you feel welcome, and the property was HUGE! We went to multiple pools throughout the day and all of them had a different vibe! We enjoyed being able to visit the connecting resorts as well and saw lots of Coatis and Iguanas!
Stayed 1 night in Dec 2025

10/10 Excellent

Raheem Aaron Laryea

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Honestly really hard to be specific but everything from when we arrived to when we left was amazing. Staff treated us like royalty. Very informative and always willing to help. Highly recommend TRS to everybody!!
Stayed 7 nights in Dec 2025

10/10 Excellent

Marvelous

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great service and staff can’t wait to come back again!!
Stayed 4 nights in Nov 2025

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Attentive staff
Stayed 2 nights in Dec 2025

10/10 Excellent

Cecilia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We booked 5 nights during September. It was our first time at this resort and we definitely give it five stars. It was exactly what we love. Great service. Delicious food. Amazing drinks. We personally don’t need a party scene. We need relaxation with some light entertainment. Options to pool activities were available but it wasn’t disruptive to the relaxing atmosphere. The resort is part of a “campus” as we like to call it so the added bonus is being able to access all other facilities. For those who enjoy morning walks/runs, this place was excellent for it. A few shoutouts for those who provided top notch service. Kelly was our receptionist & we greatly appreciated how helpful she was. No annoying upselling of any services. She reviewed all available options and allowed us to accept/decline without being aggressively persistent. We had great conversation with her and it really set the tone on the start of our trip. Ana was our absolute favorite server. We met her and basically followed her schedule to where she would be. Our favorite place for breakfast was Helios and every morning there was the best thanks to Ana. A big thank you to the staff at Helios who made my fiancé’s birthday breakfast extra special! Thank you to Carlos at El Gaucho who made our special dinner delightful. This was our first time experiencing a special detail on behalf of Expedia! We had a nicely decorated dinner table with a thank you card. Estefani, Jesus, Jose & Luis by infinity pool 10/10 service!
Expedia’s “Thank You” dinner setup.
Best Mexican Independence Party ever!
Stayed 5 nights in Sep 2025

4/10 Poor

Alizia, Bethlehem

Travelled with family
Liked: Cleanliness
Disliked: Amenities
We had roaches in our room, the food was terrible and the buffet at every resort was basic. Minimal options. The pool is very boring. Hardly any entertainment the entertainment team comes out for a quick 30 min pool workout then they take the speaker and leave. The tequila tasting and sushi making extremely boring. I am shocked this place gets such rave reviews. We did the spa and it was so unorganized. I was disappointed at every turn. There was a wait for every restaurant even at breakfast. Why do ppl come here??
Stayed 4 nights in Dec 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities
From our check in (and check out) with Mich, to our daily lunches with Lourdes & Cesar at Helios, our thoughtful greetings from hostesses Miriam, Gabriela, Ashley, and Diego, to the exquisite service at the pool by Luis, and our gracious butler Alexis, to the breathtaking performances at Chic Cabaret… words can never convey how amazing the experience at TRS is! This is our third time celebrating our anniversary at TRS, and the only regret is not staying longer. We appreciate every ounce of attention provided, and joy spread every time we come. We adore the people here and the immaculate experiences they provide to guests - we can’t wait return and really hope to bring friends next time to share what feels like a hidden gem in a wonderful country!
Stayed 6 nights in Nov 2025

10/10 Excellent

Aliya

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were amazing, staff was so helpful and welcoming. There is so much to do and see at the resort. Wish we could have stayed longer but we will be back for sure !!
Stayed 3 nights in Dec 2025

2/10 Terrible

Shannon, Seaford

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
WARNING: Violent incident & zero safety response My daughters and I have been visiting Mexico for years — more than 20 trips. We have always felt safe here… until our stay at TRS Yucatán. On December 5th, 2025, a terrified young woman came running into the lobby area near our villa. She had tears streaming down her face, bite marks, and a ripped dress. Her attacker chased her and then violently pounded on our door trying to force his way in while we sheltered her in our room. We called the front desk 20+ times begging for help. We were put on hold. We were hung up on. We were ignored. One of my daughters had to run barefoot through the jungle screaming for help for 20 minutes before anyone responded. When security finally arrived, instead of offering protection, they: • Blamed the victim • Asked if the attacker was her “boyfriend” — as if that excused the assault • Told her she must have been the cause of it • Pressured her to return to the same room as her attacker • Threatened US with being arrested for trying to help her It gets worse… Around 3:00 AM, the resort forced the victim to leave — alone, without her phone, still traumatized after being attacked. No medical care, no support, and no safety. Just discarded like an inconvenience. This resort advertises luxury and safety — but when a woman needed help the most, they chose convenience over humanity. We spent the rest of our trip shaken, checking doors all night, afraid to sleep.
Stayed 4 nights in Dec 2025

10/10 Excellent

Alexandra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect for our honeymoon!
Stayed 5 nights in Nov 2025

8/10 Good

Lionel William

Liked: Cleanliness, amenities, property conditions & facilities
The staff are what make this resort! They are friendly, courteous and very hard working. Some that stood out for us were Eugenio at Whitesands Buffets (thank you for the Spanish lessons), Lourdes at Helios, Mario the photographer, Alan at Portofino, Gabriela, Marco & Omar at Tentazione, the butlers in Building 71 and the wonderful hostesses at Helios! Our room was well kept by both the daytime and nighttime staff. We cannot thank you all enough.
Stayed 21 nights in Oct 2025

8/10 Good

Margot

Stayed 7 nights in Nov 2025

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything about the hotel is outstanding. The staff are incredible and can't do enough for you. One thing I didn't realise before booking, is that the beach is actually attached to one of the sister hotels. Its about a 5-10 minute walk away and not as serene as quiet as the photos would suggest. Still stunning nonetheless.
Stayed 7 nights in Nov 2025

10/10 Excellent

Israël David Andre

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Super resort! Au dessus des mes attentes et la nourriture était exceptionnelle !
Stayed 7 nights in Nov 2025