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TRS Yucatan Hotel - Adults Only - All Inclusive

5.0 star property
Adults-only beachfront property with 3 outdoor pools

Photo gallery for TRS Yucatan Hotel - Adults Only - All Inclusive

Relax in a hammock between palm trees overlooking the ocean and sandy beach.
Enjoy a warm and inviting dining experience with comfortable seating and a beautifully set table.
Relax in a serene space with a comfortable bed, a spacious bathtub, and a large window offering a view of the outdoors.
Relax by the serene pool surrounded by lush gardens and shaded by palm trees.
Experience a contemporary atmosphere in our spacious lobby, featuring a polished floor, seating areas, and lush vertical gardens.

Popular amenities

The current price is AU$691
includes taxes & fees
18 Aug - 19 Aug

Explore the area

Map
Ctra Chetumal-Puerto Juarez Km, 256-100, Municipio Solidaridad, Kantenah, QROO, 77710
  • Akumal Beach
    ‪5 min drive‬
  • Yal-ku Lagoon
    ‪9 min drive‬
  • Half Moon Bay
    ‪9 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Junior Suite single use Garden View

1 bedroom, minibar, in-room safe, desk

Junior Suite single use Garden View

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Separate bedroom
Blackout curtains
  • 60 sq m
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

View all photos for Romance Bungalow Single use by the lake

1 bedroom, minibar, in-room safe, desk

Romance Bungalow Single use by the lake

8.0 out of 10
Very good
(3 reviews)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Separate bedroom
Blackout curtains
  • 67 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Junior Suite Private Pool Garden View

1 bedroom, minibar, in-room safe, desk

Junior Suite Private Pool Garden View

9.4 out of 10
Exceptional
(37 reviews)

Highlights

Furnished balcony
Private pool
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Separate bedroom
Blackout curtains
  • 73 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Garden View

1 bedroom, minibar, in-room safe, desk

Junior Suite Garden View

9.2 out of 10
Wonderful
(25 reviews)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Sofa bed - double
Blackout curtains
  • 60 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds and 1 Single Sofa Bed

View all photos for Junior Suite Poolside Ocean View

Junior Suite Poolside Ocean View

Junior Suite Poolside Ocean View

8.8 out of 10
Excellent
(21 reviews)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Sofa bed - double
Blackout curtains
  • 60 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds and 1 Single Sofa Bed

View all photos for Romance Bungalow by the lake

1 bedroom, minibar, in-room safe, desk

Romance Bungalow by the lake

8.6 out of 10
Excellent
(9 reviews)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Separate bedroom
Blackout curtains
  • 67 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Jacuzzi Terrace Poolside

Junior Suite Jacuzzi Terrace Poolside

Junior Suite Jacuzzi Terrace Poolside

9.4 out of 10
Exceptional
(50 reviews)

Highlights

Furnished balcony
Private outdoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Separate bedroom
Blackout curtains
  • 60 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Poolside

Junior Suite Poolside

Junior Suite Poolside

9.2 out of 10
Wonderful
(17 reviews)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Sofa bed - double
Blackout curtains
  • 60 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds and 1 Single Sofa Bed

View all photos for Suite Garden View

Suite Garden View

Suite Garden View

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Separate bedroom
Blackout curtains
  • 75 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Junior Suite Private Pool Poolside

1 bedroom, minibar, in-room safe, desk

Junior Suite Private Pool Poolside

8.8 out of 10
Excellent
(20 reviews)

Highlights

Furnished balcony
Private pool
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Blackout curtains
Separate bedroom
  • 73 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Poolside

1 bedroom, minibar, in-room safe, desk

Suite Poolside

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Separate bedroom
Blackout curtains
  • 75 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Suite Jacuzzi Terrace Poolside

1 bedroom, minibar, in-room safe, desk

Suite Jacuzzi Terrace Poolside

8.8 out of 10
Excellent
(6 reviews)

Highlights

Furnished balcony
Private outdoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Separate bedroom
Blackout curtains
  • 75 sq m
  • Sleeps 2
  • 1 Single Bed

About the area

Kantenah

A luxury stay in Kantenah awaits you at TRS Yucatan Hotel - Adults Only - All Inclusive. You'll be 10.5 km (6.5 mi) from Akumal Beach and 19.8 km (12.3 mi) from Xel-Há Park. Highlights at this all-inclusive property include 14 restaurants, 3 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages and body wraps along with access to the sauna and hot tub. The steakhouse, El Gaucho, serves Argentinean cuisine. With 20 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site gym and Turkish bath/hammam. Meeting rooms, a conference centre, and a business centre are among the business amenities offered. Other amenities include free Wi-Fi in public areas, a hot tub and a sauna. Each morning free buffet breakfast is offered between 7:00 AM and 11:00 AM. There's also free self parking, along with the convenience of car rentals on site. .Attractions within a 30-minute drive of this 5-property class Kantenah property include Half Moon Bay and Soliman Bay.

What's nearby

  • Cenote Azul - 5 min drive - 7.4 km
  • Akumal Beach - 5 min drive - 7.5 km
  • Yal-ku Lagoon - 9 min drive - 5.7 km
  • Half Moon Bay - 9 min drive - 9.3 km
  • Xel-Há Park - 15 min drive - 19.9 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 67 min drive

Restaurants

  • ‪Xtra Time Sports Bar - ‬2 min walk
  • ‪Guacamayas Bar - ‬4 min drive
  • ‪Mezcal Lobby Bar - ‬6 min drive
  • ‪Beach Bbq - ‬3 min drive
  • ‪Lobby Bar White Sand - ‬5 min walk

About this property

TRS Yucatan Hotel - Adults Only - All Inclusive

Adults-only beachfront property with 3 outdoor pools
TRS Yucatan Hotel - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the white sand beach. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At TRS Yucatan Hotel - Adults Only - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 14 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 20 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a hot tub, a steam room and a fitness centre. Self parking is free.

Smoking is allowed in designated areas at this 5-star Kantenah property.

  • 454 guestrooms or units
  • 2 levels
  • 4 buildings
  • 14 dining venues
  • 20 bars or lounges
  • Conference rooms
  • Built in 2006
  • Buffet breakfast (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
TRS Yucatan Hotel - Adults Only - All Inclusive offers 454 air-conditioned accommodations with minibars and a safe. Rooms open to furnished balconies. A pillow menu is available. 55-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

The on-site spa has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 14 restaurants
  • 20 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • El Gaucho
  • Helios
  • La Boheme
  • Tentazione

Things to do

  • 3 outdoor pools
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Kayaking
  • Mini golf
  • Pilates classes
  • Racquetball/squash
  • Sauna
  • Segway rentals/tours
  • Shopping
  • Steam room
  • Tennis
  • Windsurfing
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • 4 buildings
  • Banquet hall
  • Built in 2006
  • Designated smoking areas (fines apply)
  • Lifeguards
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • Pay films
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 2 per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a smoke detector and a security system in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Palladium Yucatan Royal Suites
Royal Suites Palladium Yucatan
Royal Suites Yucatan Palladium Kantenah
Royal Suites Yucatan Palladium Resort
Royal Suites Yucatan Palladium Resort Kantenah
Royal Suites Yucatan Adults All Inclusive Kantenah
Royal Suites Yucatan Adults Kantenah
Royal Suites Yucatan Adults All Inclusive
Royal Suites Yucatan Adults
The Royal Suites Yucatan
TRS Yucatan Hotel Adults All Inclusive Kantenah
TRS Yucatan Hotel Adults All Inclusive
TRS Yucatan Adults All Inclusive Kantenah
TRS Yucatan Adults All Inclusive
The Royal Suites Yucatan Adults Only All Inclusive
TRS Yucatan Hotel Adults Only All Inclusive
TRS Yucatan Adults Inclusive
Trs Yucatan Inclusive Kantenah
TRS Yucatan Hotel Adults Only All Inclusive
TRS Yucatan Hotel - Adults Only - All Inclusive Kantenah

Frequently asked questions

What is the cancellation policy at TRS Yucatan Hotel - Adults Only - All Inclusive?

TRS Yucatan Hotel - Adults Only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at TRS Yucatan Hotel - Adults Only - All Inclusive?

As of 2 Aug 2025, prices found for a 1-night stay for 2 adults at TRS Yucatan Hotel - Adults Only - All Inclusive on 18 Aug 2025 start from AU$684.33, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at TRS Yucatan Hotel - Adults Only - All Inclusive?

Yep, TRS Yucatan Hotel - Adults Only - All Inclusive has a free self car park.

Are there any beaches close to TRS Yucatan Hotel - Adults Only - All Inclusive?

The closest beach to TRS Yucatan Hotel - Adults Only - All Inclusive is Half Moon Bay (4.6 km).

Is there a spa on site at TRS Yucatan Hotel - Adults Only - All Inclusive?

Yep, there is an onsite spa at TRS Yucatan Hotel - Adults Only - All Inclusive. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Thai massages.

Does TRS Yucatan Hotel - Adults Only - All Inclusive have a pool?

Yep, and guests love it! TRS Yucatan Hotel - Adults Only - All Inclusive has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at TRS Yucatan Hotel - Adults Only - All Inclusive?

TRS Yucatan Hotel - Adults Only - All Inclusive features a private beach, 3 outdoor pools and a full-service spa.

What makes TRS Yucatan Hotel - Adults Only - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at TRS Yucatan Hotel - Adults Only - All Inclusive.

Is TRS Yucatan Hotel - Adults Only - All Inclusive family-friendly?

No, TRS Yucatan Hotel - Adults Only - All Inclusive is an adults-only property.

Does TRS Yucatan Hotel - Adults Only - All Inclusive serve breakfast?

You bet, our guests can't get enough of the free buffet breakfast here! Offered daily from 7:00 AM to 11:00 AM, this is the place to fuel up for a big day of adventure.

Is there a free airport shuttle available at TRS Yucatan Hotel - Adults Only - All Inclusive?

No, TRS Yucatan Hotel - Adults Only - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at TRS Yucatan Hotel - Adults Only - All Inclusive?

Yep, they've got a beach bar and 14 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at TRS Yucatan Hotel - Adults Only - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at TRS Yucatan Hotel - Adults Only - All Inclusive?

No, only service animals are allowed.

TRS Yucatan Hotel - Adults Only - All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1147 out of 1528 reviews
Rating 8 - Good. 210 out of 1528 reviews
Rating 6 - Okay. 68 out of 1528 reviews
Rating 4 - Poor. 50 out of 1528 reviews
Rating 2 - Terrible. 53 out of 1528 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

JANAYIA Y

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Views from the property are absolutely stunning. I was also surprised to learn that there are 5 different locations on one resort, all of which offer something different. The staff are super friendly and helpful, and the food was pretty good to be an all inclusive resort. I would certainly come back!
Stayed 3 nights in Apr 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
The property is absolutely beautiful but, the staff goes above and beyond always ready to help with smiles. Overall experience was very good from check in to check out.
Stayed 6 nights in Apr 2025

8/10 Good

Rosette

Travelled with family
Rooms and property was clean. Food not so good
Stayed 3 nights in Apr 2025

10/10 Excellent

Richard Adam

Travelled with partner
Liked: Amenities
An unforgettable luxury experience with top-tier service. The resort is stunning, with a thoughtfully designed layout and high-end amenities throughout. What truly made the trip exceptional was the staff — warm, attentive, and consistently going the extra mile to make our stay memorable. Being able to send a WhatsApp message to the butler at any time was great. There’s no shortage of great dining options. El Gaucho was our go-to for dinner, and Helios made breakfast a daily highlight. One minor annoyance: they asked about allergies two to three times per meal — a bit excessive. Also, try to book restaurants early as it can be difficult to get bookings at your preferred time/day. Our only real critique is the persistent upselling of premium experiences. We did opt for the upgraded package, which included hydrotherapy and Chic Cabaret. Both were enjoyable, but honestly, the trip would’ve still been amazing without them.
Stayed 5 nights in Apr 2025

10/10 Excellent

LaBrea

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great option for a relaxing vacation
Stayed 4 nights in Apr 2025

10/10 Excellent

Kate

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was magic! Every person working here is friendly and helpful. Will definitely be back.
Stayed 5 nights in Apr 2025

8/10 Good

Helen Simo

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the service of the staff.
Stayed 3 nights in Apr 2025

10/10 Excellent

Darnisha C

Stayed 6 nights in Apr 2025

10/10 Excellent

Felicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greatest hotel i have been to on a vacation!
Stayed 5 nights in Apr 2025

6/10 Okay

Chantel

Liked: Staff & service
Stayed 4 nights in Apr 2025

10/10 Excellent

Islam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

8/10 Good

Roeshel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our trip. The resort wasn’t our favorite … but I believe that’s due to personal preference (we like ocean and steps from the beach vs room on third floor in the jungle). No complaints otherwise. The resort was clean and huge. We didn’t mind walking or easily hailing a cart. The staff was wonderful. Our butlers Israel. Alexx and Bernard were extremely helpful and the birthday surprise was extra thoughtful. Fernanda our Expedia butler was generous. The Chic and Bingo were a blast. The spa services were heavenly. Food was pretty good. I think there was only 1 time we could t get the reservation for dinner we wanted one evening during our 2 week stay so simply chose if another evening. Overall we relaxed and had fun - two weeks vacation is a blessing. Can’t complain! Booking through Expedia makes the planning streamlined.
Stayed 14 nights in Mar 2025

10/10 Excellent

Jia Yin

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent resort with so many activities and special events, this adults only resort is such a gem!
Stayed 5 nights in Apr 2025

8/10 Good

Shannon Elizabeth

Liked: Cleanliness, property conditions & facilities
Everything was lovely, we had a fabulous time. But, I would say the “butler” feature is a bit oversold. They disregarded most of our “wish list” and did not provide a wheelchair for one of our party, despite being confirmed. Not the end of the world, just unexpected.
Stayed 3 nights in Apr 2025

8/10 Good

Nikayla

Liked: Cleanliness
Stayed 4 nights in Apr 2025

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality was at the highest level whether it came from the check in reception, waiters/bartenders, drivers, e-butlers, cleaners, they all prioritize you at all times.
Stayed 4 nights in Apr 2025

10/10 Excellent

Sameer

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed Our Honeymoon stay
Stayed 6 nights in Apr 2025

10/10 Excellent

Anxhela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the best vacations I’ve ever been on! The resort was beautiful, clean, full of different options of what to do, where to eat etc. The staff are so personable and accommodating. Special shout out to Fernanda, Israel and Bernardo for making this extra special for me and my now fiancé and helping him plan the proposal! We will definitely be back and cannot wait!
Stayed 5 nights in Apr 2025

6/10 Okay

Seyedeh Elaheh Esbah

Stayed 4 nights in Apr 2025

10/10 Excellent

Nicholas

Stayed 4 nights in Apr 2025

10/10 Excellent

Daniel, miami

Liked: Cleanliness, staff & service, property conditions & facilities
Butlers are amazing
Stayed 1 night in Apr 2025

6/10 Okay

Daniel, miami

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Some of The people at the front desk had a terrible le attitude , especial y ALONSO , at the TRS front desk First one as you go inside and not helpfull
Stayed 5 nights in Apr 2025

10/10 Excellent

tina

Stayed 5 nights in Apr 2025

10/10 Excellent

Arasb

Stayed 4 nights in Apr 2025