El Dorado Seaside Suites, Catamarán, Ecoturistic Ranch, All & More Inclusive - Adults Only

5.0 star property
Adults-only beachfront property with 5 outdoor pools

Photo gallery for El Dorado Seaside Suites, Catamarán, Ecoturistic Ranch, All & More Inclusive - Adults Only

OCEANFRONT POOL SWIM UP SUITE | View from room
Creator video
On the beach, white sand, 2 beach bars
12 restaurants, breakfast served, local and international cuisine
Poolside bar

Popular amenities

  • Bar
  • All-inclusive
The current price is AU$528
includes taxes & fees
5 Aug - 6 Aug

Explore the area

Map
Km 95 Carretera Cancun-Tulum, Kantenah, QROO, 77710
  • Akumal Beach
    ‪9 min drive‬
  • Yal-ku Lagoon
    ‪12 min drive‬
  • Half Moon Bay
    ‪12 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

OCEANFRONT SWIM UP SUITE

8.8 out of 10
Excellent
(39 reviews)

Highlights

Balcony
Air conditioning
Minibar (some free items)
Smart TV
Blackout curtains
Hairdryer
Private bathroom
Bathrobes
  • 10 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

OCEANFRONT HONEYMOON SUITE

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Air conditioning
Minibar (some free items)
Smart TV
Separate bedroom
Blackout curtains
Hairdryer
Private bathroom
Bathrobes
  • 54 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

OCEANFRONT POOL SWIM UP SUITE

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Minibar (some free items)
Smart TV
Separate bedroom
Blackout curtains
Hairdryer
Private bathroom
Bathrobes
  • 10 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

Suite Premium with Pool View

  • Sleeps 2
  • 1 Single Bed and 1 Double Bed

Suite Luxury with Beach View

  • Beach view
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

Suite with Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

About the area

Kantenah

A luxury stay in Kantenah awaits you at El Dorado Seaside Suites, Catamarán, Ecoturistic Ranch, All & More Inclusive - Adults Only. You'll be 14.4 km (9 mi) from Akumal Beach and 23.7 km (14.7 mi) from Xel-Há Park. Highlights at this all-inclusive property include 12 restaurants, 5 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, aromatherapy and mani/pedis along with access to the sauna and steam room. The restaurant, DRIFTWOOD GOURMET, is open for breakfast and lunch. DRIFTWOOD BAR is the property's own bar. Spend the day at the beach and enjoy the on-site gym. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Each morning free buffet breakfast is offered between 7:00 AM and 11:00 AM. There's also free valet parking, along with the convenience of a free airport shuttle. .In the area of this 5-property class Kantenah property, you'll find Half Moon Bay.

What's nearby

  • Cenote Azul - 5 min drive - 5.7 km
  • Xpu-ha Beach - 7 min drive - 6.0 km
  • Akumal Beach - 9 min drive - 10.7 km
  • Yal-ku Lagoon - 12 min drive - 8.9 km
  • Half Moon Bay - 12 min drive - 12.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 74 min drive

Restaurants

  • ‪Xtra Time Sports Bar - ‬8 min drive
  • ‪Guacamayas Bar - ‬1 min drive
  • ‪Beach Bbq - ‬1 min drive
  • ‪Lobby Bar White Sand - ‬9 min drive
  • ‪La Hacienda - ‬8 min drive

About this property

El Dorado Seaside Suites, Catamarán, Ecoturistic Ranch, All & More Inclusive - Adults Only

Adults-only beachfront property with 5 outdoor pools
El Dorado Seaside Suites, Catamarán, Ecoturistic Ranch, All & More Inclusive - Adults Only is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

El Dorado Seaside Suites, Catamarán, Ecoturistic Ranch, All & More Inclusive - Adults Only offers its guests 5 outdoor swimming pools and a fitness centre. There are 12 restaurants on site, along with a coffee shop/cafΘ. For a drink, you can stop by one of the on-site bars, including 2 beach bars and 13 bars/lounges. Free breakfast is available daily. Public spaces have free WiFi.

A terrace, tour/ticket assistance, and a garden are also featured at the luxury El Dorado Seaside Suites, Catamarán, Ecoturistic Ranch, All & More Inclusive - Adults Only. A roundtrip airport shuttle is free (available 24 hours). Self parking and valet parking are free.

This 5-star Kantenah property is smoke free.

  • 188 guestrooms or units
  • 12 dining venues
  • 2 bars on the beach
  • 13 bars or lounges
  • Buffet breakfast (free)
  • Self-service laundry
  • Front desk (24 hours)
  • Tour and ticket information
  • Pool or billiards table
  • Terrace
  • Garden
  • ATM
  • Lift
  • No smoking on site
  • Coffee shop
El Dorado Seaside Suites, Catamarán, Ecoturistic Ranch, All & More Inclusive - Adults Only offers 188 air-conditioned accommodations with minibars (stocked with some free items) and complimentary bathrobes. 30-inch Smart televisions come with cable channels. Bathrooms include a separate bath and shower with in-room jetted baths, slippers and hairdryers.

This Kantenah property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include deep-tissue massages, facials, body scrubs and body treatments. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle on request
  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 12 restaurants
  • 13 bars/lounges
  • 2 beach bars
  • A coffee shop/cafe

Restaurants on site

  • DRIFTWOOD BAR
  • DRIFTWOOD GOURMET
  • KLAY TALAY
  • MIA CASA DORADO
  • SEASIDE MARKET

Things to do

  • 5 outdoor pools
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Volleyball

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities

Guest services

  • Tour and ticket assistance

Outdoors

  • Garden
  • On the beach
  • Outdoor furniture
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • Area rugs in room
  • Lift (114 centimetre wide door)
  • Tile flooring in public areas
  • Tile flooring in room

More

  • Banquet hall
  • Mosquito nets
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 30-inch smart TV with cable channels

Food and drink

  • Free minibar (limited items)
  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out fee: USD 40

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
You will be asked to provide the property with a copy of your government-issued photo ID after booking

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at El Dorado Seaside Suites, Catamarán, Ecoturistic Ranch, All & More Inclusive - Adults Only

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 40

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Guests can access their rooms with a mobile device.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.

Property is also known as

Dorado Seaside Suites Karisma Gourmet
Dorado Seaside Suites Karisma Gourmet All Inclusive
Dorado Seaside Suites Karisma Gourmet All Inclusive Kantenah
Dorado Seaside Suites Karisma Gourmet Kantenah
El Dorado Seaside Suites Karisma All Inclusive Kantenah
El Dorado Seaside Suites Karisma
El Dorado Seaside Suites Karisma Kantenah
El Dorado Seaside Suites Karisma Gourmet All Inclusive Kantenah
El Dorado Seaside Suites by Karisma All Inclusive
El Dorado Seaside Suites by Karisma Gourmet All Inclusive
Dorado Seaside Suites by Karisma Gourmet All Inclusive
Dorado Seasi Suites by Karism
El Dorado Seaside Suites Karisma Gourmet All Inclusive Kantenah
El Dorado Seaside Suites Karisma Gourmet All Inclusive
El Dorado Seaside Suites Gourmet All Inclusive Karisma
Hotel El Dorado Seaside Suites, Gourmet All Inclusive by Karisma
El Dorado Seaside Suites by Karisma Gourmet All Inclusive
El Dorado Seaside Suites by Karisma All Inclusive
El Dorado Seaside Suites by Karisma Gourmet All Inclusive
Dorado Seaside Suites by Karisma Gourmet All Inclusive
El Dorado Seaside Suites Karisma Gourmet All Inclusive Hotel
El Dorado Seaside Suites Gourmet All Inclusive Karisma Hotel
El Dorado Seaside Suites Gourmet All Inclusive Karisma Kantenah
El Dorado Seaside Suites Gourmet All Inclusive Karisma Hotel
El Dorado Seaside Suites Gourmet All Inclusive Karisma Kantenah
El Dorado Seaside Suites Gourmet All Inclusive Karisma
El Dorado Seaside Suites by Karisma All Inclusive
Dorado Seaside Suites by Karisma Gourmet All Inclusive
Hotel El Dorado Seaside Suites, Gourmet All Inclusive by Karisma
El Dorado Seaside Suites by Karisma All Inclusive
El Dorado Seaside Suites Gourmet All Inclusive by Karisma
El Dorado Seaside Suites by Karisma Gourmet All Inclusive
Dorado Seaside Suites by Karisma Gourmet All Inclusive

Frequently asked questions

Is parking available at El Dorado Seaside Suites, Catamarán, Ecoturistic Ranch, All & More Inclusive - Adults Only?

Yep, El Dorado Seaside Suites, Catamarán, Ecoturistic Ranch, All & More Inclusive - Adults Only has a free self car park and free valet parking.

How much does it cost to stay at El Dorado Seaside Suites, Catamarán, Ecoturistic Ranch, All & More Inclusive - Adults Only?

As of 2 Aug 2025, prices found for a 1-night stay for 2 adults at El Dorado Seaside Suites, Catamarán, Ecoturistic Ranch, All & More Inclusive - Adults Only on 5 Aug 2025 start from AU$528.32, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to El Dorado Seaside Suites, Catamarán, Ecoturistic Ranch, All & More Inclusive - Adults Only?

The closest beach to El Dorado Seaside Suites, Catamarán, Ecoturistic Ranch, All & More Inclusive - Adults Only is Half Moon Bay (6.4 km).

Is there a spa on site at El Dorado Seaside Suites, Catamarán, Ecoturistic Ranch, All & More Inclusive - Adults Only?

Yep, there is an onsite spa at El Dorado Seaside Suites, Catamarán, Ecoturistic Ranch, All & More Inclusive - Adults Only. It has a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as deep-tissue massages.

Does El Dorado Seaside Suites, Catamarán, Ecoturistic Ranch, All & More Inclusive - Adults Only have a pool?

El Dorado Seaside Suites, Catamarán, Ecoturistic Ranch, All & More Inclusive - Adults Only has 5 outdoor swimming pools.

What luxury perks are available at El Dorado Seaside Suites, Catamarán, Ecoturistic Ranch, All & More Inclusive - Adults Only?

El Dorado Seaside Suites, Catamarán, Ecoturistic Ranch, All & More Inclusive - Adults Only features 2 beach bars, 5 outdoor pools and a full-service spa.

What makes El Dorado Seaside Suites, Catamarán, Ecoturistic Ranch, All & More Inclusive - Adults Only a romantic place to stay?

Ocean-view dining and a bar, as well as Jetted bath in the guestrooms, all help set the scene for a romantic weekend at El Dorado Seaside Suites, Catamarán, Ecoturistic Ranch, All & More Inclusive - Adults Only.

Is El Dorado Seaside Suites, Catamarán, Ecoturistic Ranch, All & More Inclusive - Adults Only family-friendly?

No, El Dorado Seaside Suites, Catamarán, Ecoturistic Ranch, All & More Inclusive - Adults Only is an adults-only property.

Are there hot tubs in the rooms at El Dorado Seaside Suites, Catamarán, Ecoturistic Ranch, All & More Inclusive - Adults Only?

No, but there are Jetted bath in the guestrooms.

Does El Dorado Seaside Suites, Catamarán, Ecoturistic Ranch, All & More Inclusive - Adults Only serve breakfast?

Yeah, complimentary buffet breakfast is on offer daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at El Dorado Seaside Suites, Catamarán, Ecoturistic Ranch, All & More Inclusive - Adults Only?

Yep, there's a free airport shuttle that runs 24 hours a day on request.

Is there a bar or restaurant at El Dorado Seaside Suites, Catamarán, Ecoturistic Ranch, All & More Inclusive - Adults Only?

Relax with a coldie at the 2 beach bars or 13 lounge bars, and grab a meal at the onsite restaurant that serves breakfast and lunch.

What time are check-in & check-out at El Dorado Seaside Suites, Catamarán, Ecoturistic Ranch, All & More Inclusive - Adults Only?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at El Dorado Seaside Suites, Catamarán, Ecoturistic Ranch, All & More Inclusive - Adults Only?

No, pets and service animals are not allowed.

El Dorado Seaside Suites, Catamarán, Ecoturistic Ranch, All & More Inclusive - Adults Only Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 236 out of 406 reviews
Rating 8 - Good. 93 out of 406 reviews
Rating 6 - Okay. 38 out of 406 reviews
Rating 4 - Poor. 20 out of 406 reviews
Rating 2 - Terrible. 19 out of 406 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and food here were great! We went in April and my only complaint about the whole place is that the pools were a little cold.
Stayed 1 night in Apr 2025

10/10 Excellent

Adrian D, Triangle

Stayed 3 nights in Apr 2025

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Everything!
Stayed 4 nights in Apr 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service. Great food options. Beach was just ok.
Stayed 7 nights in Apr 2025

10/10 Excellent

Carrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just got home from a week with my mom and daughter and we loved our stay from check in to check out, they all take such great care of you! The staff was outstanding in all areas! The room was beautiful with an ocean view and swim up on the fourth floor. It was clean, comfy, and beautiful and the sunrises were gorgeous. The grounds were beautiful and so well kept. The beach was great and we were able to get a cabana everyday without reserving or rushing to the beach first thing in the morning. If you’re looking to relax at a wonderful property, this is it! Don’t miss the spa-it’s pricey but worth it. Be sure to do the hydrotherapy! We loved the property, especially the amazing staff! We can’t wait to go back with the rest of the family!! Special hats off to all the shuttle drivers that get you around the property if you don’t want to walk. They are so fun, so helpful, and just a joy to spend sometime with. Look for Fernando, that man is gold! Lomis was also amazing with our transportation and expertly and kindly handled some snafus with our arrival at the Cancun airport rather than the scheduled Cozumel arrival due to problems with our original flight. They took care of everything and made it so easy to get to the property.
Stayed 6 nights in Apr 2025

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Very quaint property, amazing staff, not the nicest property and rooms, some dining options were not great, some were amazing. Very quiet and relaxing. Everything was every far away from everything. Getting around was not always easy.
Stayed 4 nights in Apr 2025

2/10 Terrible

Rejoice

Disliked: Staff & service, property conditions & facilities
Horrible and not understanding of situations
Stayed 3 nights in Apr 2025

10/10 Excellent

LAWRENCE, LOS ANGELES

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay
Stayed 5 nights in Apr 2025

10/10 Excellent

Ashley

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the honeymoon suite and the amenities were amazing. The pool on the balcony was a little cold but only really at night. The dinner on the beach was great! The massages at the spa is a must! The fiesta on the beach was so much fun. The food was hit or miss. The drinks were strong. The pool parties were super fun. There was a lot of walking to get around but the shuttles were running every 20 minutes. I would definitely come back again.
Stayed 4 nights in Apr 2025

10/10 Excellent

Anmol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort's overall atmosphere, the quality of the food and drinks, the amenities and activities offered, and the level of service provided by the staff was exceptional. Its a beautiful resort with very friendly staff.
Stayed 5 nights in Apr 2025

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the property and staff. The golf cart transport around the grounds was a nice thing. Grounds need to be more handicap accessible. The people with Lomus (especially Geremo not sure how to spell) were RUDE! We ended up renting a car and got around that way. He was so rude we didn’t even use the more inclusive option.
Stayed 4 nights in Apr 2025

10/10 Excellent

Herbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything thing was excellent. Will be back next year
Stayed 6 nights in Apr 2025

10/10 Excellent

Margie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fabulous property. My friends and I enjoyed everything about it ! We loved our room in the Seaside Suites. The view was incredible. The pools are lovely, the beach areas are beautiful and the landscaping is absolutely gorgeous. We enjoyed the variety of restaurants and bars. It is all walkable if you want and are able, but there are shuttles (golf carts) that will take you wherever you want to go as well. The staff are the nicest and friendliest that I have ever experienced at a hotel, resort or on a cruise. I hope to return again some day !
Stayed 7 nights in Apr 2025

2/10 Terrible

Hope, spring

Disliked: Amenities
Security latch from inside locked. Food not good. Concierge hardly interested in my presence
Stayed 2 nights in Apr 2025

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Farhana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 2nd time and we can’t wait to plan the next one! We absolutely love the seaside suites! Had the 6th floor this time and the views are incredible! Get lost in just watching the waves from your balcony! Everything from the food, the staff, the perfectly maintained and beautiful grounds, all of it, just amazing! The staff are so friendly and welcoming and go out of their way to help you! Love all the options from food, activities, Bali beds, relaxation, and the list goes on. The Palma side beach is beautiful and loved swimming in the ocean! Big thank you to Alfredo from reception for taking good care of us, Antonio at Gucamayas was the best ever and Victoria from housekeeping! Only complaint is that I absolutely love going to Guacamyas for the entertainment and DJ sessions but this year they shut it down quite early. Supposed to go until 2am but started closing around 12:30. Hopefully that comes back! See you again in 2026!
Stayed 7 nights in Apr 2025

10/10 Excellent

Lesli

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El Dorado Seaside is a great option for a beach vacation. The resort is huge! With multiple options for room type and setting you want. The staff go out of their way to make your stay pleasant. The whole place is beautiful. We stayed in the 'swim-up' building with pools right off your balcony on each floor! So fun! It's also an easy walk to the pool or the gorgeous beach. There are multiple restaurants and cafes, and room service is included at no extra charge. There is a fantastic spa where you can get service inside the spa or on the beach at no extra charge. This is a great resort for couples or friend groups. Highly recommend!
Stayed 6 nights in Apr 2025

2/10 Terrible

Lisa

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach is small, and walking in the ocean my feet got cut up from all the huge rocks. Some of the staff was unfriendly. They have golf carts driving you around but had to tip them everytime. Was annoying. The build needs outside maintenance. For the money it cost to stay there was not impressed.
Stayed 5 nights in Mar 2025

8/10 Good

crystal n

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for a very short stay but enjoying ourselves. We wish we were told more details about the property like restaurants locations and bar locations it wasn’t until we were leaving that we learned about the other dinning options. During our stay we had a room with a swim out which we didn’t use because the water was very cold. I feel there should be a bar or night life option for the seaside suites section as everything closes very early there. I do want to shout out our personal Butler/ concierge Johanna who went above and beyond to make our trip a good one.
Stayed 3 nights in Apr 2025

2/10 Terrible

Shyann Destiny

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I say this was the most horrible hospitality I have ever experienced, everyone lacked accountability. I booked excursions through the company they have on the site and they took my money promising 3 excursions were included when I arrived at the water excursions I was told one of them wasn’t booked. I asked for it to be resolved and it was just a run around. Multiple times they did not know I speak Spanish and were speaking amongst each other trying to give me a run around. I wouldn’t recommend anyone to attend this resort.

8/10 Good

Courtney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was the best I’ve had at a Mexico all-inclusive. The property needed some updating. The staff was phenomenal!
Stayed 4 nights in Apr 2025

8/10 Good

Jeffrey Keith

Liked: Cleanliness, staff & service, property conditions & facilities
This is a great property very good room service. The beach area is lacking but other than that everything was perfect.
Stayed 7 nights in Mar 2025

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in Apr 2025

10/10 Excellent

Angus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Apr 2025

6/10 Okay

Gabriela

Stayed 5 nights in Apr 2025