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Magic Express

3.0 star property

Photo gallery for Magic Express

Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
Reception
Terrace/patio
Exterior
Reception

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Air-conditioning
  • Gym
  • Breakfast available
  • Business services
  • Room service

Explore the area

View map
Carretera Cancun-Chetumal Km. 291, Esquina Calle 54 Norte, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪16 min walk‬
  • Place, Plaza Las Americas
    ‪17 min walk‬
  • Place, Mamitas Beach
    ‪2 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪54 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed

  • 20 sq m
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Superior Room, 1 Queen Bed

Premium bedding, desk, laptop workspace, blackout curtains

Superior Room, 1 Queen Bed

7.0 out of 10
Good
(2 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Standard Quadruple Room, 2 Double Beds

Standard Quadruple Room, 2 Double Beds

Standard Quadruple Room, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

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About the area

Playa del Carmen

Magic Express puts you in the heart of Playa del Carmen, within a 20-minute stroll of Plaza Las Americas and Quinta Avenida. Highlights at this hotel include an outdoor swimming pool, a gym and a conference centre. .Enjoy the gym and pool loungers. 1119 square feet (104 square metres) of event facilities include 2 meeting rooms and conference space, and other business amenities include a business centre. Additionally, you'll find concierge services, a 24-hour front desk and a terrace. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also the convenience of limited parking. .Places within a 30-minute walk of this 3-property class El Pedregal hotel include Mamitas Beach and Quinta Alegría Shopping Mall.

What's nearby

  • Quinta Avenida - 16 min walk - 1.4 km
  • Quinta Alegría Shopping Mall - 16 min walk - 1.4 km
  • Plaza Las Americas - 17 min walk - 1.5 km
  • Mamitas Beach - 2 min drive - 1.8 km
  • Playa del Carmen Main Beach - 3 min drive - 1.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 44 min drive

Restaurants

  • ‪El Fogon del May - ‬11 min walk
  • ‪La Birria - ‬6 min walk
  • ‪Aquelarre Café - ‬9 min walk
  • ‪Taqueria Los Tarascos - ‬10 min walk
  • ‪La Bamba Jarocha - ‬7 min walk

About this property

Magic Express

Magic Express offers its guests an outdoor pool and a health club. A business centre and 2 meeting rooms are available. Event space at this hotel measures 1119 square feet (104 square metres) and includes a conference centre. A terrace, a vending machine, and a garden are also featured at the business-friendly Magic Express. A complete renovation of Magic Express was completed in December 2019.

This 3-star Playa del Carmen hotel is smoke free.

  • 1 building
  • 97 guestrooms or units
  • 4 levels
  • 1119 sq ft of conference space
  • 104 sq. m of conference space
  • Built in 2007
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Front desk safe
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site
  • Water dispenser
Magic Express offers 97 air-conditioned accommodations with free toiletries and blackout curtains. Beds feature premium bedding. 32-inch LED televisions come with cable channels. Bathrooms include a shower.

This Playa del Carmen hotel provides complimentary wired Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free wired internet

Parking and transport

  • Limited on-site parking (max 1 space per unit)
  • Onsite parking options include a garage and a carport

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MXN 100 for adults and MXN 100 for children

Things to do

  • Health club
  • Outdoor pool
  • TV in common areas

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • 2 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (1,119 square foot of space)

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 4 floors
  • Ballroom
  • Built in 2007
  • Renovated entire property - December 2019
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Free local calls
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Magic Express

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 100 for adults and from MXN 100 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express, debit cards and cash.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Magic Express Hotel
Magic Express Hotel Playa del Carmen
Magic Express Playa del Carmen
Magic Express Riviera Maya/Playa Del Carmen, Mexico

Frequently asked questions

What is the cancellation policy at Magic Express?

Magic Express offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Magic Express?

Onsite parking is limited (max 1 space per unit).

Are there any beaches close to Magic Express?

The closest beach to Magic Express is Playa del Carmen Main Beach (1.5 km).

Does Magic Express have a pool?

Magic Express has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 8:00 AM to 8:00 PM.

Does Magic Express serve breakfast?

Sure does, buffet brekkie is offered daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Magic Express?

No, Magic Express does not offer an airport shuttle service.

What time are check-in & check-out at Magic Express?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Magic Express?

No, pets and service animals are not allowed.

Magic Express Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 84 out of 281 reviews
Rating 8 - Good. 99 out of 281 reviews
Rating 6 - Okay. 60 out of 281 reviews
Rating 4 - Poor. 18 out of 281 reviews
Rating 2 - Terrible. 20 out of 281 reviews

8.2/10

Cleanliness

7.6/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

2/10 Terrible

camilo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel cerrado

No pudimos entrar al hotel porque estaba cerrado, cómo es posible que desde hoteles.com no cancelen la reserva antes y nos hagan viajar hasta el hotel para salir desde allá a tener que buscar donde hospedarse de última hora, una total falta de respeto
Stayed 2 nights in Jan 2022
Verified

2/10 Terrible

FELIPE j

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pésimo servicio y mal trato del personal.

Pésimo servicio. No me dejaron entrar al hotel porque sobre vendieron las habitaciones y cuando llegue ya no había disponibilidad. Muy mal trato por parte del personal del hotel, pedí hablar con el gerente y me dijeron que el ya había salido de trabajar y no lo iban a molestar.
Stayed 1 night in Oct 2021
Verified

2/10 Terrible

Beatriz

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Nos solicitaron salir del hotel la última noche ya que hubo ataque a las instalaciones en la madrugada con balacera y hasta ahorita no me han devuelto el importe de la noche que nos sacaron. Espero que pronto nos bonifiquen el importe
Stayed 2 nights in Oct 2021
Verified

2/10 Terrible

Maurício Mendes

Disliked: Staff & service

Hotel Muito bom Para quem vai a trabalho

Hotel muito bem localizado e muito confortável, mais o serviço na recepção na chegada não foi nada agradável, nenhuma água e nem um café são oferecidos na chegada. Muito menos um copo para beber água ( quando solicitado um copo a recepção informou que não teriam e não estariam autorizados a emprestar e nem mesmo ter descartávies para os clientes, para quem chega para umas ferias e descanso não seria o melhor lugar a ser indicado mais se vc vai a trabalho e passe todo o tempo fora do hotel ai sim pode ser uma boa pedida. O serviço de room service não existe. As meninas da limpeza e arrumação dos quartos são as que salvam o atendimento e cordialidade do hotel. O café da manhã: não esta incluso e não é servido a vontade.
Stayed 15 nights in Sep 2021
Verified

10/10 Excellent

Didier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel muy lindo, cerca del centro de playa del Carmen
Stayed 1 night in Sep 2021
Verified

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien
Stayed 1 night in Sep 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo bien.
Stayed 1 night in Sep 2021
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un lugar muy tranquilo, cómodo y seguro, recomendable para descansar
Stayed 1 night in Sep 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen servicio

El hotel super limpio, cómodo, y agradable ...sin duda volvería sin pensarlo
Stayed 5 nights in Aug 2021
Verified

10/10 Excellent

Victor Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelentes instalaciones

Habitación muy cómoda. Cuenta con todo lo necesario para una estancia confortable y de descanso.
Stayed 4 nights in Aug 2021
Verified

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 4 nights in Aug 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Agradable lugar
Stayed 1 night in Aug 2021
Verified

8/10 Good

Alberto

Liked: Staff & service
Disliked: Cleanliness

Higiene y limpieza

El hotel está bien, tiene aire acondicionado y lo mas necesario para estas a gusto en el día. estuve en el hotel 8 días seguidos, en ninguno de esos días cambiaron las sabanas, ni colchas, ni fundas de mi ropa de cama; es un tema que sí me importa mucho y mas con esto del COVID.
Stayed 7 nights in May 2021
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities
El hotel esta lindo pero le falta mucho mantenimiento. No había artículos de aseo personal en el baño. Y lo peor fue que el aire acondicionado no bajaba de 24 grados C y el cuarto olía un poco a humedad.
Stayed 1 night in Jul 2021
Verified

8/10 Good

Fabrizio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

En general esta bien el hotel

Buen hotel, las habitaciones son amplias y el personal presta una buena atención, NO incluye desayuno y el que ofrecen en el hotel no te permite escoger lo que tú quieres comer.
Stayed 3 nights in Jul 2021
Verified

8/10 Good

José Alberto Pérez García

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel bueno y limpio

Hotel limpio, buena atención, la alberca muy pequeña, el restaurante solo abre para el desayuno, no hay shampoo ni jabón en barra en el baño. Lo califico como bueno.
Stayed 1 night in Jul 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
el checkin fue muy rapido
Stayed 1 night in Jul 2021
Verified

6/10 Okay

Javier

Disliked: Cleanliness, staff & service

Hotel sin agua para tomar y olores raros

La. Limpieza es algo cuestionable porque la. Cama y las almohadas olían feo a tipo motel, donde gente fuma y esas cosas. Los olores son raros en la habitación. Llegamos a las 4am no había agua ni de complemento en la habitación ni vendían. Nos tuvimos que aguantar la sed porque no era potable el agua del hotel. Hasta el día siguiente pudimos tomar agua.
Stayed 1 night in Jul 2021
Verified

6/10 Okay

Verified traveller

Disliked: Room comfort

Pueden mejorar

Muchos detalles que pueden mejorar con supervisión.
Stayed 1 night in Jul 2021
Verified

8/10 Good

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy bien ubicado, recomendado.

Muy buen ubicado si tienes auto, el estacionamiento es muy cómodo, seguro y amplio. Te han en cuenta esto ya que otros hoteles el Playa del Carmen ofrecen estacionamiento pero es en la calle o son espacios muy limitados. En general la habitaciones cumplen con lo esperado. Una excelente relación precio calidad.
Stayed 4 nights in Jul 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Agradable
Stayed 2 nights in Jul 2021
Verified

6/10 Okay

Verified traveller

Disliked: Room comfort

Mucho que mejorar!!!

1era noche: paredes y sabanas manchadas 2a noche: cambio de habitación y solo sábanas manchadas y se atoró el elevador. 3a noche: me regalaron el desayuno de compensación. Desayuno: Pueden mejorar, solo es supervisión y atención de los alimentos.
Stayed 1 night in Jul 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo muy bien
Stayed 1 night in Jul 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tranquilo, buena limpieza

Lugar tranquilo para descansar, buena limpieza, solo que el desayuno es lo mismo siempre, y algunos de recepción son poco amables, pero aún así me volvería a hospedar ahí
Stayed 7 nights in Jun 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El estacionamiento es una gran ventaja. Por otro lado sugiero poner mas camastros o sillas en el area de alberca.
Stayed 2 nights in Jun 2021

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