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Iberostar Waves Paraíso Beach - All Inclusive

4.5 star property

Photo gallery for Iberostar Waves Paraíso Beach - All Inclusive

Exterior
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
Lobby
Garden

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa pool
  • Breakfast included
  • All-inclusive
  • Spa
  • Parking included

Explore the area

View map
Carretera Chetumal, Puerto Juarez, Km.309, Playa del Carmen, QROO, 77710
  • Place, Playa Paraiso Golf Course
    ‪5 min walk‬
  • Place, Paradise Beach
    ‪17 min walk‬
  • Place, Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪1 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪35 min drive‬

Room options

View all photos for Premium Room

Flat-screen TV, video game console, pay films

Premium Room

8.2 out of 10
Very good
(70 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room, Poolside

Minibar, in-room safe, desk, laptop workspace

Premium Room, Poolside

8.4 out of 10
Very good
(52 reviews)
  • Garden view
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite (Beach Access)

Beach/ocean view

Junior Suite (Beach Access)

7.2 out of 10
Good
(7 reviews)
  • Beach view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room

Flat-screen TV, video game console, pay films

Premium Room

7.6 out of 10
Good
(4 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room, Poolside

Minibar, in-room safe, desk, laptop workspace

Premium Room, Poolside

8.4 out of 10
Very good
(6 reviews)
  • Garden view
  • 34 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room (Promo)

Flat-screen TV, video game console, pay films

Premium Room (Promo)

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room (Promo)

Flat-screen TV, video game console, pay films

Premium Room (Promo)

  • Garden view
  • 34 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite (Beach Access)

Beach/ocean view

Junior Suite (Beach Access)

  • Beach view
  • 38 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room (Tropical View)

View from room

Premium Room (Tropical View)

8.6 out of 10
Excellent
(14 reviews)
  • Garden view
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room (Tropical View)

View from room

Premium Room (Tropical View)

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 34 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room (Pure Wellness)

Minibar, in-room safe, desk, laptop workspace

Premium Room (Pure Wellness)

9.0 out of 10
Wonderful
(2 reviews)
  • 34 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room (Pure Wellness)

Minibar, in-room safe, desk, laptop workspace

Premium Room (Pure Wellness)

8.6 out of 10
Excellent
(4 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, Beachside

Minibar, in-room safe, desk, laptop workspace

Junior Suite, Beachside

  • Garden view
  • 44 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, Beachside

Minibar, in-room safe, desk, laptop workspace

Junior Suite, Beachside

  • Garden view
  • 44 sq m
  • Sleeps 1
  • 2 Double Beds
  • Free Wi-Fi

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About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Iberostar Waves Paraíso Beach - All Inclusive. You'll be 0.4 km (0.3 mi) from Playa Paraiso Golf Course and 4.5 km (2.8 mi) from Maroma Beach. Highlights at this all-inclusive property include 12 restaurants, 5 bars/lounges and a full-service spa. .A day of pampering at Spa Sensations can include hot stone massages, body wraps and body scrubs along with access to the hot springs/mineral springs and sauna. The buffet restaurant, Buffet La Plaza, is open for breakfast, lunch and dinner. At the property's own beach bar or poolside bar, you can enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site golf course and outdoor swimming pool. Plus you'll find a nightclub, free Wi-Fi in public areas and a gym. Free buffet breakfast is available daily between 7:00 AM and 10:00 AM. There's also the convenience of free valet parking. .Sights within a 20-minute drive of this 4.5-property class Playa del Carmen property include Ojo de Agua Beach and Puerto Morelos Beach.

What's nearby

  • Playa Paraiso Golf Course - 5 min walk - 0.5 km
  • Paradise Beach - 17 min walk - 1.5 km
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 1 min drive - 0.8 km
  • Nicklaus Design Golf Course - 5 min drive - 1.8 km
  • Maroma Beach - 8 min drive - 4.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 34 min drive

Restaurants

  • ‪La Laguna - ‬3 min drive
  • ‪Alberca - Pool - Bar - ‬13 min walk
  • ‪La Fuente -Lobby Bar - ‬7 min walk
  • ‪Restaurante La Plaza - ‬8 min walk
  • ‪Cena Trattoria By El Faro - ‬16 min walk

About this property

Iberostar Waves Paraíso Beach - All Inclusive

Iberostar Waves Paraíso Beach - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Enjoy a summer holiday at Iberostar Waves Paraíso Beach - All Inclusive, where you can work on your swing at the golf course or spend a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 12 restaurants and 4 coffee shops/cafes on site. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, an outdoor pool and a children's pool. Self parking and valet parking are free.

This 4.5-star Playa del Carmen property is smoke free.

  • 424 guestrooms or units
  • 3 levels
  • 12 dining venues
  • 5 bars or lounges
  • 4 coffee shops
  • Buffet breakfast (free)
  • Nightclub
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Iberostar Waves Paraíso Beach - All Inclusive offers 424 air-conditioned accommodations with minibars and video game consoles. Rooms open to balconies. Flat-screen televisions come with satellite channels and pay-per-view films. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Spa Sensations has 25 treatment rooms. Massages are available on the beach and in the spa. Other services include hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. The spa is open daily. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Similar properties

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  • Spa pool
  • Breakfast included
  • All-inclusive
4.1 out of 5, Very good, 1,001 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 12 restaurants
  • 4 coffee shops/cafes
  • 5 bars/lounges
  • A beach bar
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Buffet La Plaza
  • El Puerto
  • Gourmet El Colonial
  • La Hacienda
  • Teppanyaki Hashiru

Things to do

  • 18-hole golf course
  • Arcade/game room
  • Basketball
  • Beach yoga
  • Bicycle tours
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Golf clubhouse
  • Golf driving range
  • Health club
  • Hot tub
  • Kayaking
  • Nightclub
  • Outdoor pool
  • Playground
  • Pro golf shop
  • Scuba diving
  • Shopping centre
  • Snorkelling
  • Tennis
  • Volleyball
  • Windsurfing

Family friendly

  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 25 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels
  • Pay films
  • Video game console

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Contactless check-in and check-out are available

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 15 years old.
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Minimum Spring Break check-in age is 15 years old. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses eco-friendly cleaning products. The property is professionally cleaned. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Up to 2 children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Iberostar Beach

Iberostar Beach Paraiso

Iberostar Paraiso Beach

Iberostar Paraiso Beach All Inclusive

Iberostar Paraiso Beach All Inclusive Playa del Carmen

Iberostar Paraiso Beach Playa del Carmen

Paraiso Beach

Paraiso Beach Iberostar

Iberostar Hotel Paraiso Beach

Iberostar Paraiso Beach Hotel Playa Paraiso

Iberostar Paraiso Beach Playa Paraiso, Riviera Maya, Mexico

Iberostar Paraiso Beach All Inclusive All-inclusive property

Iberostar Paraiso Inclusive l

Iberostar Paraiso Beach All Inclusive

Iberostar Paraíso Beach All Inclusive

Iberostar Waves Paraíso Beach All Inclusive

Iberostar Waves Paraíso Beach - All Inclusive Playa del Carmen

Frequently asked questions

What is the cancellation policy at Iberostar Waves Paraíso Beach - All Inclusive?

Iberostar Waves Paraíso Beach - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Iberostar Waves Paraíso Beach - All Inclusive?

Yep, Iberostar Waves Paraíso Beach - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Iberostar Waves Paraíso Beach - All Inclusive?

Yep, Iberostar Waves Paraíso Beach - All Inclusive is a short 15-minute walk from Paradise Beach. Fun beach activities include yoga, snorkelling and scuba diving.

Is there a spa on site at Iberostar Waves Paraíso Beach - All Inclusive?

Yep, Spa Sensations is available for guests. It has a hot tub, a steam room, a sauna and hot springs. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does Iberostar Waves Paraíso Beach - All Inclusive have a pool?

Iberostar Waves Paraíso Beach - All Inclusive has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Iberostar Waves Paraíso Beach - All Inclusive?

Iberostar Waves Paraíso Beach - All Inclusive features a full-service spa, a nightclub and a health club.

What makes Iberostar Waves Paraíso Beach - All Inclusive a romantic place to stay?

1 hot tub and romance packages, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Iberostar Waves Paraíso Beach - All Inclusive.

Is Iberostar Waves Paraíso Beach - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Iberostar Waves Paraíso Beach - All Inclusive is a hit with families.

Does Iberostar Waves Paraíso Beach - All Inclusive serve breakfast?

Yeah, free buffet brekkie is available daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Iberostar Waves Paraíso Beach - All Inclusive?

No, Iberostar Waves Paraíso Beach - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Iberostar Waves Paraíso Beach - All Inclusive?

Yep, they've got a beach bar and 12 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Iberostar Waves Paraíso Beach - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Iberostar Waves Paraíso Beach - All Inclusive?

No, pets are not allowed.

Is there a golf course on site at Iberostar Waves Paraíso Beach - All Inclusive?

Yep, Iberostar Waves Paraíso Beach - All Inclusive has an 18-hole golf course. A golf driving range, a clubhouse and a golf pro shop are available.

Iberostar Waves Paraíso Beach - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 480 out of 1005 reviews
Rating 8 - Good. 248 out of 1005 reviews
Rating 6 - Okay. 144 out of 1005 reviews
Rating 4 - Poor. 77 out of 1005 reviews
Rating 2 - Terrible. 56 out of 1005 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Shelly, Bay City

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were kept very clean and meal selection was good but seemed like some restaurants never opened. Had an issue with a backed up sink and was resolved quickly
Stayed 5 nights in Feb 2026

4/10 Poor

Giuliano

Stayed 7 nights in Jan 2026

10/10 Excellent

Annette

Travelled with partner
Liked: Cleanliness, amenities
Very nice resort!
Stayed 7 nights in Jan 2026

8/10 Good

Liliana

Stayed 7 nights in Jan 2026

10/10 Excellent

Denise Elizabeth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Such an incredible stay! We loved this large beautiful resort with so many things to see and do. The food was excellent, Japanese was our favourite. The beach chairs filled up quick so get there early, but lots of room at the pool, We will definitely come back!
Stayed 7 nights in Jan 2026

8/10 Good

Eric E

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was courteous, resort grounds were impressive and very welcoming, wildlife was amazing and rooms were always clean with cute towel animals or figures. Bladamir at restaurants and Caroline at pool were amazing.
Stayed 7 nights in Jan 2026

10/10 Excellent

Matthew

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good overall experience!!
Stayed 3 nights in Jan 2026

10/10 Excellent

Travis Wayne, Schuyler

Stayed 7 nights in Jan 2026

10/10 Excellent

Juan Pablo

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time at this resort and made some great memories! David at the member’s beach bar really stood out—his cocktails were delicious, and he made our evenings so enjoyable. Nathali from the members' area was also wonderful. She was super attentive and really made us feel special. Omar, the concierge, went above and beyond to help us with everything we needed. All in all, the staff made our stay unforgettable. I can’t wait to go back! Highly recommend this place!
Stayed 6 nights in Jan 2026

10/10 Excellent

Alexey

Stayed 7 nights in Dec 2025

8/10 Good

Dimitar

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Jan 2026

10/10 Excellent

Danielle

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 7 nights in Dec 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds are amazing. There is wildlife everywhere. Nice amount of food choices, and it’s all very good. The staff is very helpful and always smiling. The only negative is the resort credit. They only allow you to use the entire credit for an on-site activity if you sit through a timeshare presentation. Otherwise, you get many single-use, non-combinable vouchers for larger purchases. I blame Expedia more than the resort as it is very misleading when you purchase. That said, I would highly recommend the resort.
Stayed 4 nights in Jan 2026

10/10 Excellent

Elzbieta

Stayed 7 nights in Jan 2026

10/10 Excellent

Magdalena

Stayed 7 nights in Jan 2026

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice beach. Top notch food at all restaurants. Wonderful room and amenities. Appreciated the sustainability efforts of the resort. Beautifully kept grounds. All bartenders and servers were very professional, fast and knowledgeably.
Stayed 4 nights in Jan 2026

10/10 Excellent

Mariya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained resort, many pools, beach area. The water in the pool was cold, but we enjoyed the sea. All the staffing were very welcoming and friendly. Food was good too.
Stayed 5 nights in Jan 2026

8/10 Good

Noel

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights over Christmas break. Solid all inclusive if you had young kids, we wanted to stay at the Lindo, but the premium was out of whack for the season. Staff is great, amenities were well appointed and clean, lot of options for pool + beach hangs. Somewhat of a learning curve on restaurant/cabana reservations etc, but the app is helpful to communicate with guest services. Location is great, ~35mins from Cancun airport, 30 mins to PDC and ~1hr to Tulum and attractions like XelHa. Like many all inclusives, got a bit tired of the buffet options and it was impossible to get restaurant spots.Would go back and stay at a higher tier.
Stayed 5 nights in Dec 2025

6/10 Okay

Wesley Blake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2025

4/10 Poor

Arturo

Travelled with family, Travelled with family and small children
The resort is massive! (Big) Bring comfortable shoes or sandals. The room/bathroom was outdated. Beds were too small to fit two adults on one bed. They need at least a queen size bed. Pillows could’ve been a lot more fluffy. The staff were super nice. However, they all give wrong information and have you walking around the resort back and forth like dummies. The restaurant reservations are never available on the mobile app. The concierge only allowed us to do one restaurant reservation the day off. The disco is boring, the DJ allowed young ladies wearing sexy outfits to pick songs to play and were not dancing songs. Not to mention they were dancing all over him in the DJ booth. The disco offers “VIP” tables with a purchase of a Liquor bottle. The liquor is definitely low end alcohol. Captain Morgan and Jose Cuervo for tequila, just an example of what they offer. The pool or beach did not have chairs available after 10am. You definitely need to wake up early and reserve your chairs or rent a cabana in advance for an extra fee. The beach is rocky and not the prettiest beach in the riviera Maya. Big waves in December. The beer at the lobby bar smelled rotten or possibly the cups.. not sure which one it was. The Italian restaurant was under staffed and the hostess did not provide any help to the waiter by simply handing out the menus and welcoming us. Overall, I would not recommend this resort if the above is important to you. There’s many other options. Feel free to ask ?
Stayed 6 nights in Dec 2025

8/10 Good

Clayton

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Resort was clean, staff was friendly but food was hit or miss. Drinks were very watered down and they were hit or miss as well. Plenty of activities and the beach was beautiful! Just beware of SO MANY vendors and sales people. You will have to tell the same people no multiple times.
Stayed 5 nights in Dec 2025

10/10 Excellent

Daren

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was incredible and the food was fantastic! The room was good - I found two things which weren't optimal: We had to call the front desk to have them disable the auto room power off feature(s); that system was annoying. We were watching TV and the whole room shut off because someone wasn't moving/walking around the room. Secondly, and most important, the water pressure in the shower was not very strong, at all. It would have been nice to have more water pressure than there was.
Stayed 7 nights in Dec 2025

10/10 Excellent

Leila

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was an amazing experience, in this resort. Food desert and drinks were excellent, the place was clean. The resort was huge lots of activities during day and also have lots of fun in night shows. All staffs are very friendly and nice. The beach was clean and no see weeds or stink. Highly recommended.
Stayed 6 nights in Dec 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 4 nights in Dec 2025

6/10 Okay

Bryan Kent

Stayed 5 nights in Dec 2025