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Hotel Riu Lupita - All Inclusive

All-inclusive property with 4 restaurants and 3 outdoor pools

Where to?

Dates

November 2025

December 2025

3 outdoor pools, pool umbrellas, pool loungers

Body treatments, massages on the beach, body scrubs, facials

Overview
Rooms
Location
Policies

Good

Popular amenities

Breakfast included
Bar
24/7 front desk
Housekeeping
Spa

includes taxes & fees

10 Nov - 11 Nov

Explore the area

Lote Hotelero 1, Manzana 20, Condominios Playacar, Playa del Carmen, QROO, 77710

Place, Playacar Golf Club
‪5 min walk‬
Place, Playa del Carmen Main Beach
‪10 min drive‬
Place, Playacar Beach
‪11 min drive‬
Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Room

Balcony

Air-conditioning

Free cots/infant beds

Blackout drapes/curtains

Ceiling fan

Eco-friendly toiletries

26 sq m
Sleeps 4

Double Room Standard

Balcony

Air-conditioning

Free cots/infant beds

Blackout drapes/curtains

Ceiling fan

Eco-friendly toiletries

26 sq m
Sleeps 4

Family Room (U)

Highlights

Balcony

Air conditioning

Free cots/infant beds

Flat-screen TV

Blackout curtains

Ceiling fan

Eco-friendly toiletries

Private bathroom

Balcony

Air-conditioning

Free cots/infant beds

Blackout drapes/curtains

Ceiling fan

Eco-friendly toiletries

26 sq m
Sleeps 5
1 King Bed and 1 Twin Bunk Bed

Double Room (M)

Good

Highlights

Balcony

Air conditioning

Free cots/infant beds

Flat-screen TV

Blackout curtains

Ceiling fan

Eco-friendly toiletries

Private bathroom

Balcony

Air-conditioning

Free cots/infant beds

Blackout drapes/curtains

Ceiling fan

Eco-friendly toiletries

26 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Double Room (E)

Highlights

Balcony

Air conditioning

Free cots/infant beds

Flat-screen TV

Blackout curtains

Ceiling fan

Eco-friendly toiletries

Private bathroom

Balcony

Air-conditioning

Free cots/infant beds

Blackout drapes/curtains

Ceiling fan

Eco-friendly toiletries

26 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Double Room (L)

Very good

Highlights

Balcony

Air conditioning

Free cots/infant beds

Flat-screen TV

Blackout curtains

Ceiling fan

Eco-friendly toiletries

Private bathroom

Balcony

Air-conditioning

Free cots/infant beds

Blackout drapes/curtains

Ceiling fan

Eco-friendly toiletries

26 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Family Room (M)

Exceptional

Highlights

Balcony

Air conditioning

Free cots/infant beds

Flat-screen TV

Blackout curtains

Ceiling fan

Eco-friendly toiletries

Private bathroom

Balcony

Air-conditioning

Free cots/infant beds

Blackout drapes/curtains

Ceiling fan

Eco-friendly toiletries

26 sq m
Sleeps 4
1 King Bed and 1 Twin Bunk Bed

Double Room (B2C-US)

Highlights

Balcony

Air conditioning

Free cots/infant beds

Flat-screen TV

Blackout curtains

Ceiling fan

Eco-friendly toiletries

Private bathroom

Balcony

Air-conditioning

Free cots/infant beds

Blackout drapes/curtains

Ceiling fan

Eco-friendly toiletries

26 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Family Room (B2C-US)

Highlights

Balcony

Air conditioning

Free cots/infant beds

Flat-screen TV

Blackout curtains

Ceiling fan

Eco-friendly toiletries

Private bathroom

Balcony

Air-conditioning

Free cots/infant beds

Blackout drapes/curtains

Ceiling fan

Eco-friendly toiletries

26 sq m
Sleeps 5
2 Double Beds OR 1 King Bed

Double Room (B2C-CA)

Highlights

Balcony

Air conditioning

Free cots/infant beds

Flat-screen TV

Blackout curtains

Ceiling fan

Eco-friendly toiletries

Private bathroom

Balcony

Air-conditioning

Free cots/infant beds

Blackout drapes/curtains

Ceiling fan

Eco-friendly toiletries

26 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Family Room (B2C-CA)

Highlights

Balcony

Air conditioning

Free cots/infant beds

Flat-screen TV

Blackout curtains

Ceiling fan

Eco-friendly toiletries

Private bathroom

Balcony

Air-conditioning

Free cots/infant beds

Blackout drapes/curtains

Ceiling fan

Eco-friendly toiletries

26 sq m
Sleeps 5
2 Double Beds OR 1 King Bed

Double Room (C)

Excellent

Highlights

Balcony

Air conditioning

Free cots/infant beds

Flat-screen TV

Blackout curtains

Ceiling fan

Eco-friendly toiletries

Private bathroom

Balcony

Air-conditioning

Free cots/infant beds

Blackout drapes/curtains

Ceiling fan

Eco-friendly toiletries

26 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Family Room (C)

Highlights

Balcony

Air conditioning

Free cots/infant beds

Flat-screen TV

Blackout curtains

Ceiling fan

Eco-friendly toiletries

Private bathroom

Balcony

Air-conditioning

Free cots/infant beds

Blackout drapes/curtains

Ceiling fan

Eco-friendly toiletries

26 sq m
Sleeps 5
1 King Bed and 1 Twin Bunk Bed

Family Room (L)

Highlights

Balcony

Air conditioning

Free cots/infant beds

Flat-screen TV

Blackout curtains

Ceiling fan

Eco-friendly toiletries

Private bathroom

Balcony

Air-conditioning

Free cots/infant beds

Blackout drapes/curtains

Ceiling fan

Eco-friendly toiletries

26 sq m
Sleeps 5
2 Double Beds OR 1 King Bed

Family Room (E)

Highlights

Balcony

Air conditioning

Free cots/infant beds

Flat-screen TV

Blackout curtains

Ceiling fan

Eco-friendly toiletries

Private bathroom

Balcony

Air-conditioning

Free cots/infant beds

Blackout drapes/curtains

Ceiling fan

Eco-friendly toiletries

Sleeps 4
1 King Bed

Family Room -5 guests-

Balcony

Air-conditioning

Free cots/infant beds

Blackout drapes/curtains

Ceiling fan

Eco-friendly toiletries

26 sq m
Sleeps 5

Double Room (U)

Very good

Highlights

Balcony

Air conditioning

Free cots/infant beds

Flat-screen TV

Blackout curtains

Ceiling fan

Eco-friendly toiletries

Private bathroom

Balcony

Air-conditioning

Free cots/infant beds

Blackout drapes/curtains

Ceiling fan

Eco-friendly toiletries

26 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Double Room Standard

Balcony

Air-conditioning

Free cots/infant beds

Blackout drapes/curtains

Ceiling fan

Eco-friendly toiletries

26 sq m
Sleeps 4

About the area

Playa del Carmen

An all-inclusive stay in Playa del Carmen awaits you at Hotel Riu Lupita - All Inclusive. You'll be 2.7 km (1.7 mi) from Playa del Carmen Main Beach and 2.4 km (1.5 mi) from Quinta Avenida. Highlights at this family-friendly property include 4 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at Renova Spa can include beachside massages, body scrubs and mani/pedis. The restaurant, Adelita, is open for breakfast, lunch and dinner. Tequila is the property's own bar. Enjoy the nightclub, free kids' club, gym and kids' swimming pool. Other amenities include free Wi-Fi in public areas and a snack bar/deli. Free buffet breakfast is available daily between 7 AM and 10:30 AM. There's also free self parking, along with the convenience of a free beach shuttle. .Attractions within a 10-minute walk of this 3.5-property class Playacar property include Playacar Golf Club and within 30 minutes you'll find Playa del Carmen Maritime Terminal.

What's nearby

Playacar Golf Club - 5 min walk - 0.4 km
Quinta Avenida - 8 min drive - 2.5 km
Playa del Carmen Maritime Terminal - 8 min drive - 2.5 km
Playa del Carmen Main Beach - 10 min drive - 4.2 km
Playacar Beach - 11 min drive - 1.4 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

‪rosa roja - ‬6 min drive
‪La Terraza - ‬7 min drive
‪Turquesa - ‬7 min drive
‪La Barra Artesanal - ‬7 min drive
‪Don Rafael - ‬6 min drive

About this property

Hotel Riu Lupita - All Inclusive

All-inclusive property with 4 restaurants and 3 outdoor pools

Hotel Riu Lupita - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Riu Lupita - All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, a fitness centre, and a children's pool. There are 4 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

A nightclub, spa services, and a complimentary children's club are also featured at the family-friendly Hotel Riu Lupita - All Inclusive. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Playa del Carmen property.

300 guestrooms or units

3 levels

23 buildings

4 dining venues

Buffet breakfast (free)

Nightclub

Deli

Kid's club (free)

Childcare (surcharge)

Beach lounge chairs

Towels for the beach

Poolside lounge chairs

Umbrellas for the pool

Dry cleaning

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Front desk safe

Car service

Tour and ticket information

Wedding services available

Corner/local shop

Garden

Gift shop

Beauty salon

Television in lobby

On-site shopping

Bellhop

Smoking in designated areas

Bar or lounge

Bar by the pool

Hotel Riu Lupita - All Inclusive offers 300 accommodations with minibars and a safe. Rooms open to balconies. Flat-screen televisions come with satellite channels.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and a ceiling fan. Housekeeping is offered on a daily basis and change of towels can be requested. Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Massages are available on the beach and in the spa. Other services include facials, body scrubs and body treatments. The spa is open daily.

Similar properties

5 bars/lounges, swim-up bar, poolside bar

Pool
Breakfast included
All-inclusive
Spa

includes taxes & fees

13 Nov - 14 Nov

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free beach shuttle
Limo/town car service
Free uncovered self parking on site
Wheelchair-accessible parking available

Food and drink

Free buffet breakfast available daily 7 AM to 10:30 AM
4 restaurants
A bar/lounge
A poolside bar
Snack bar/deli

Restaurants on site

Adelita
Cozumel
Dante
Maria Bonita
Tequila

Things to do

3 outdoor pools
Basketball
Bicycle storage
Bicycles
Children's pool
Fitness classes
Free children's club
Full-service spa
Gym
Kayaking
Nightclub
Playground
Shopping
Snorkelling
Tennis
TV in common areas
Volleyball
Windsurfing

Family friendly

3 outdoor pools
Babysitting (surcharge)
Children's pool
Free children's club
Grocery/convenience store
In-room cot
Playground
Snack bar/deli

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Grocery/convenience store
Hair salon
Luggage storage
Safe at front desk

Guest services

Change of towels on request
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Outdoors

Beach loungers
Beach towels
Garden
Pool loungers
Pool umbrellas

Full-service spa

Body scrubs
Facials
Manicures/pedicures
Spa open daily

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

100% renewable energy
23 buildings
3 floors
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Humane treatment of captive wild animals
Local artist showcase
Local culture and ecosystem education
No plastic coffee stirrers
No plastic drinking straws
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Free cot

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shower/bathtub combination
Towels provided

Entertainment

Flat-screen TV with satellite channels

Food and drink

Free bottled water
Minibar

Air conditioning (climate-controlled)
Bulk dispensers for toiletries
Ceiling fan
Eco-friendly toiletries
Energy-saving switches in guestrooms
LED lighting
Phone
Recycling
Safe
Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11 PM

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Hotel Riu Lupita - All Inclusive

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: MXN 50.91 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts major credit cards; cash is not accepted

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Pets and service animals are not allowed on site.

Property is also known as

Lupita Riu

Riu Lupita

Riu Lupita All Inclusive

Riu Lupita All Inclusive Playa del Carmen

Riu Lupita Playa del Carmen

Hotel Riu Lupita Riviera Maya/Playa Del Carmen, Mexico

Riu Lupita Mayan Riviera

Riu Lupita Mexico

Riu Lupita Resort

Riu Lupita All Inclusive All-inclusive property Playa del Carmen

Riu Lupita All Inclusive All-inclusive property

Riu Lupita Inclusive inclusiv

Riu Lupita All Inclusive

Riu Lupita Inclusive Inclusive

Hotel Riu Lupita - All Inclusive Playa del Carmen

Hotel Riu Lupita - All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Hotel Riu Lupita - All Inclusive?

Hotel Riu Lupita - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Riu Lupita - All Inclusive?

As of 9 Nov 2025, prices found for a 1-night stay for 2 adults at Hotel Riu Lupita - All Inclusive on 10 Nov 2025 start from AU$297.94, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Riu Lupita - All Inclusive?

Yep, Hotel Riu Lupita - All Inclusive has a free self car park.

Are there any beaches close to Hotel Riu Lupita - All Inclusive?

The closest beach to Hotel Riu Lupita - All Inclusive is Playa del Carmen Main Beach (3 km).

Is there a spa on site at Hotel Riu Lupita - All Inclusive?

Yep, Renova Spa is available for guests. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as beachside massages.

Does Hotel Riu Lupita - All Inclusive have a pool?

Hotel Riu Lupita - All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Hotel Riu Lupita - All Inclusive?

Hotel Riu Lupita - All Inclusive features 3 outdoor pools, a full-service spa and a nightclub.

What makes Hotel Riu Lupita - All Inclusive a romantic place to stay?

Pool-view dining and a lounge bar, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Hotel Riu Lupita - All Inclusive.

Is Hotel Riu Lupita - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Hotel Riu Lupita - All Inclusive is a hit with families.

Does Hotel Riu Lupita - All Inclusive serve breakfast?

Sure does, complimentary buffet breakfast is served daily between 7 AM and 10:30 AM.

Is there a free airport shuttle available at Hotel Riu Lupita - All Inclusive?

No, Hotel Riu Lupita - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Riu Lupita - All Inclusive?

Yep, they've got a lounge bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Riu Lupita - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Riu Lupita - All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Hotel Riu Lupita - All Inclusive?

There isn't one on site, but Playacar Golf Club is a short 8-minute walk away.

Hotel Riu Lupita - All Inclusive Reviews

7.8

Good

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

6/10 Okay

Garland

5 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Food choices wasnt that good.

Stayed 4 nights in Jul 2025

6/10 Okay

David

30 July 2025

Liked: Staff & service

Mildew dresser and our sheets

Stayed 4 nights in Jul 2025

10/10 Excellent

LIGIA

Travelled with family

30 July 2025

Liked: Amenities

Amazing stay for me and nieces

Stayed 3 nights in Jul 2025

10/10 Excellent

wilson p

25 July 2025

Stayed 1 night in Jul 2025

6/10 Okay

Alvaro

Travelled with partner

21 July 2025

Disliked: Amenities

Its an ok hotel, solid 3 stars but definitely not a 5 star hotel, beach access sucks, you have to the a bus there, drinks were terrible, staff was nice

Stayed 2 nights in Jul 2025

10/10 Excellent

Andres

21 July 2025

Stayed 2 nights in Jun 2025

4/10 Poor

Margaret

15 July 2025

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Water in the pool by restaurants wasn’t clear enough and water in the pool in quite area was dirty a lot of bags floatingin the water and stuff from the trees when we got checked in in the room I was shocked The area when the ceiling fan touched the ceiling was full of webs and dirt. The lamp on the wall by the bed was hanging out, was broken. The pictures on the wall they were dirty, and the sheets were dirty. The extra blankets was stiffed as a linen fabric very Very old the view from the room was like Bumped area a lot of pieces of the Building walls. When I booked this resort it did show its four stars resorts I don’t think so!! Dose not has even too it’s very poor. We had to drive to the beach every day about 15-20 minutes I’m very old buses, and we weren’t able to swim in the sea because of seaweed covered almost half of the Beach because nobody Took care of it . Seaweed season is all over Caribbean area. Any other resorts take care of it we weren’t even able noticed that it is seaweed season. In this resort the smell terrible smell was all around because of the seaweed laying on the beach forever and no access to the sea to swim at all I am very disappointed. I would never recommend to anybody to visit this resort. We paid 600 per person for three days and it was price on sale. I don’t understand the pictures on Expedia showing beautiful rooms and area all these pictures do not match even in 1/3 of a reality. Stuff of the hotel is very very nice.

Stayed 3 nights in Jul 2025

8/10 Good

Anne

29 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Pros: Food - was excellent, Staff - Very helpful and understanding Entertainment - Was done before it got too late Room Attendants - Most were very good and went the extra mile for the guests. The Shop Clerk inside the hotel was very helpful. Cons - There were two pools - One was kept great and the other quiet pool had leaves and particulars in the water. There was no direct access to the peach and you have to take a bus to get to it. That was a bummer. Some of the Front Desk Clerks were not too sure as to what to do in certain situations. They were not proactive. The toilet bowl had a crack in it. One of the two cups left in my room to make coffee was chipped. Under the bed was not properly cleaned prior to our arrival. Some of the guests were not on their best behavior around other guests. Police Presence was required on one of the evenings we were there.

Stayed 8 nights in May 2025

6/10 Okay

Grace Eboselume

27 May 2025

Budget friendly, no beach on site

Stayed 3 nights in May 2025

2/10 Terrible

Nadia

Travelled with group

22 May 2025

Disliked: Amenities, property conditions & facilities

Disappointing Stay – Would Not Recommend I stayed at Hotel Riu Lupita for 7 nights on the all-inclusive plan, and unfortunately, it was a very disappointing experience. The hotel is clearly outdated — the rooms smelled terrible, and despite their attempt to mask it with eucalyptus, the odor never went away. The mattresses were old and extremely uncomfortable, making it hard to get a decent night’s sleep. The food was by far one of the worst parts. I actually got sick during my stay. Meals were often bland, poorly prepared, and seemed reheated — especially at the beach club, where even a basic burger was inedible. Speaking of the beach, the listing is quite misleading. The hotel is not on the beach — you need to take a 15-minute shuttle to get there, which wasn’t what I expected when booking. Drinks were no better. The alcohol used was extremely low quality, and there were no fresh ingredients in sight. Even the lime tasted artificial. The entertainment was mediocre at best, lacking energy and variety. The only positive I can mention is the staff. The people working there were incredibly sweet, kind, and hardworking. It’s unfortunate they have to work under such poor conditions — they truly deserve better. Overall, I would not return or recommend this hotel to others. There are far better options in the area for a similar price.

Stayed 7 nights in May 2025

10/10 Excellent

mya

29 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Friendly and helpful staff.

Stayed 1 night in Apr 2025

8/10 Good

Christine

Travelled with group

26 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice, staff was excellent. Could have had a bit more entertainment but overall great stay and would use Riu again!

Stayed 4 nights in Apr 2025

10/10 Excellent

WANDA

16 Apr 2025

Stayed 2 nights in Apr 2025

8/10 Good

Lauren

Travelled with partner

27 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities

We had an all around good trip. We really enjoyed the beach club and how safe our items were when we left them on our chairs.

Stayed 7 nights in Feb 2025

10/10 Excellent

Yagwatie

Travelled with partner

20 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The cleanliness

Stayed 3 nights in Feb 2025

4/10 Poor

Ashley

15 Feb 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Feb 2025

6/10 Okay

Shannon

11 Feb 2025

Liked: Staff & service

Disliked: Property conditions & facilities

the food was amazing I liked the relaxed atmosphere I like that the rules were not over the top restrictive and and the staff were great especially the entertainment staff and main bartenders. The silent disco was so fun so was the foam party. The night club/disco only played Spanish music shower tiles were really nice in my room and the ac was good my bed was comfortable and the drinks were good.

Stayed 4 nights in Feb 2025

10/10 Excellent

Sanieska, miami

Travelled with family

28 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Muy buen servicio y privacidad.

Stayed 5 nights in Jan 2025

10/10 Excellent

MARCELO

Travelled with family

15 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 11 nights in Jan 2025

2/10 Terrible

Sandra Cecile Marie

Travelled with family

13 Jan 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Three out of five members of our party were ill from what we can only say was from the food from the beach club. Could’ve also been food from the dining room. One evening for dinner as we entered the dining hall. They were cleaning up a large pile of vomit that was left from a gas just moments before we arrived. The availability of food between meal times was scarce. You were offered only a very small variety of leftover fruit chips muffins, and two flavours of ice cream. With there only being two pools one and adult pool, which also had very loud guests at almost all times that could be overheard from our rooms, at 3 PM every day they brought out entertainment, regardless of engagement, they played extremely loud music, even if only a couple of guests were engaged, which was loud and bothersome, we ended up having to go back to our rooms during this time just for some peace and quiet. The choice of drinks was very limited the staff while they weren’t rude weren’t very friendly. For a review I was very surprised at this experience and will definitely not be going back. The rooms were averagely, clean, but two of our rooms that we had had very musty, old odors, coming from the dresser, and the ventilation fan.

Stayed 7 nights in Jan 2025

10/10 Excellent

Brandi

13 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Excellent.

Stayed 6 nights in Jan 2025

2/10 Terrible

Hector

Travelled with partner

12 Jan 2025

Disliked: Cleanliness, property conditions & facilities

Beds were hard. Water would fall out the shower leavening water everywhere. Mold on mirrors and walls.

Stayed 7 nights in Dec 2024

6/10 Okay

Megan

Travelled with partner

9 Jan 2025

Liked: Cleanliness, staff & service

The staff were really wonderful. Everyone was kind and willing to help with anything we needed. The food could be improved. It’s buffet style so there were often lukewarm items that should be kept hot or cold. Some days it was hard to find anything that looked appetizing in the main restaurant. The fresh fruit was delicious and always available for meals and snacks. The grounds were beautiful but the room was lackluster. It was not pretty or very decorated but it was clean. The TV reception wasn’t good so the picture was full of static and they weren’t smart TVs so we couldn’t screen share or use our own devices to watch movies. There is an ATM and a currency exchange at the front desk, which was very convenient. We saw wildlife: lizards, coati, sereque, deer, and lots of birds right on the grounds. The beach access was not as convenient as other RIU resorts in the area because there’s no direct path - you need to take a shuttle bus to get there and it’s about a 15 minute trip. This ended up being a minor issue because we didn’t want to spend much time at the crowded beach. This was not a calm, tranquil beach like Akumal. It was full of people and loud music and squeezed between other resort beach areas. It was difficult to walk in the surf because the beach was eroding away. One day a palm tree washed into the ocean, leaving a waist high ledge made of plastic sacks of sand to keep the rest from washing away. There was caution tape up across the whole horizon line. Not pretty

Stayed 7 nights in Jan 2025

10/10 Excellent

Francois

Travelled with family and small children

7 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We love everything. It was our second time at this Hotel and we enjoyed a lot.

Stayed 7 nights in Dec 2024

8/10 Good

Emilce Paola

Travelled with group

7 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It's ok.

Stayed 5 nights in Jan 2025

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