Valentin Imperial Rivera Maya All Inclusive - Adult Only

4.5 star property

Photo gallery for Valentin Imperial Rivera Maya All Inclusive - Adult Only

Balcony view
Property video
Point of interest
Emerald Junior Suite | Bathroom
Private beach, white sand, beach cabanas, sun-loungers

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
The current price is AU$690
includes taxes & fees
9 May - 10 May

Explore the area

View map
Carr.Fed.307 Chetumal, Puerto Juarez Km.311, Playa del Carmen, QROO, 77710
  • Place, Nicklaus Design Golf Course
    ‪2 min drive‬
  • Place, Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪5 min drive‬
  • Place, Playa Paraiso Golf Course
    ‪5 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪37 min drive‬

Room options

Diamond Suite

  • 149 sq m
  • Sleeps 3
  • 1 King Bed

Golden Swim Up Junior Suite

9.6 out of 10
Exceptional
(10 reviews)
  • 59 sq m
  • Sleeps 2

Suite Imperial Privé

  • Garden view
  • 96 sq m
  • 1 bedroom
  • Sleeps 3

Golden Superior Junior Suite

9.8 out of 10
Exceptional
(8 reviews)
  • Garden view
  • 61 sq m
  • Sleeps 2

Deluxe Junior Suite - Garden View

9.4 out of 10
Exceptional
(78 reviews)
  • Garden view
  • 48 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Golden Junior Suite

9.6 out of 10
Exceptional
(11 reviews)
  • 61 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Emerald Junior Suite

9.8 out of 10
Exceptional
(22 reviews)
  • Partial ocean view
  • 58 sq m
  • Sleeps 2

Silver Junior Suite

9.6 out of 10
Exceptional
(11 reviews)
  • Garden view
  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite Onyx

  • Garden view
  • 200 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Dunas Private Pool Ocean View Suite

  • Sea view
  • 63 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Dunas Private Pool Ocean View Top Floor Suite

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 63 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Valentin Imperial Rivera Maya All Inclusive - Adult Only. You'll be 12.1 km (7.5 mi) from Maroma Beach and 32.6 km (20.3 mi) from Xcaret Eco Theme Park. Highlights at this all-inclusive hotel include 7 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at Aromance can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and mani/pedis. The theme restaurant, L´ Olivo, serves Italian cuisine and is open for dinner. With 2 beach bars and 2 poolside bars to choose from, you can enjoy a drink at the hotel. Spend the day at the private beach where you'll find cabanas, and enjoy the 2 outdoor tennis courts and gym. Meeting rooms and a business centre are among the business amenities offered. Additionally, you'll find free Wi-Fi in public areas, a lazy river and a Turkish bath/hammam. Each morning free buffet breakfast is offered between 7:00 AM and 11:30 AM. There's also the convenience of free valet parking. .Within a 20-minute drive of this 4.5-property class Playa del Carmen hotel, attractions include El Camaleón Mayakoba Golf Course and Puerto Morelos Town Square.

What's nearby

  • Nicklaus Design Golf Course - 2 min drive - 0.8 km
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 5 min drive - 2.5 km
  • Playa Paraiso Golf Course - 5 min drive - 2.9 km
  • Maroma Beach - 14 min drive - 7.8 km
  • Xcaret Eco Theme Park - 39 min drive - 35.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 34 min drive

Restaurants

  • ‪La Laguna - ‬9 min drive
  • ‪Restaurante La Plaza - ‬9 min drive
  • ‪La Fuente -Lobby Bar - ‬9 min drive
  • ‪Star Café - ‬8 min drive
  • ‪Lobby Bar Acuarium - ‬13 min drive

About this property

Valentin Imperial Rivera Maya All Inclusive - Adult Only

Valentin Imperial Rivera Maya All Inclusive - Adult Only is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to smell the salty air and watch the ocean waves from the white sand beach. Lie back and work on your tan with relaxing beach amenities, such as cabanas (surcharge) and sunloungers. At Valentin Imperial Rivera Maya All Inclusive - Adult Only, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 swim-up bars and 9 bars/lounges. Public spaces have free WiFi. This Colonial hotel also offers outdoor tennis courts, a health club and a steam room. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen hotel.

  • 540 guestrooms or units
  • 3 levels
  • 15 buildings
  • 7 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 2 swim-up bars
  • 9 bars or lounges
  • Conference rooms
  • Buffet breakfast (free)
  • Deli
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
Valentin Imperial Rivera Maya All Inclusive - Adult Only offers 540 air-conditioned accommodations, which are accessible via exterior corridors, and features private pools and indoor private hot tubs. Rooms open to furnished balconies or patios. This individually decorated and furnished accommodation includes dining tables. Beds feature down duvets. 50-inch Smart televisions come with premium satellite channels. Espresso makers and free minibar items are provided. Bathrooms include a separate bath and shower with in-room jetted baths and a hydromassage showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Aromance. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a hot tub and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 beach bars
  • 2 poolside bars
  • 2 swim-up bars
  • 7 restaurants
  • 9 bars/lounges
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Hosted evening meal available for a fee of USD 94; reservation required
  • Snack bar/deli

Restaurants on site

  • Ginger
  • L´ Olivo
  • L´Alsace
  • La Hacienda
  • Taman Sari

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Bicycle rentals
  • Bicycle tours
  • Billiards/pool table
  • Books
  • Designer stores
  • Fitness classes
  • Foosball table
  • Full-service spa
  • Games
  • Health club
  • Kayaking
  • Lazy river
  • Music library
  • Piano
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Garden
  • On a private beach
  • On the waterfront
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Spa open daily
  • Sports massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift
  • Tile flooring in public areas
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 15 buildings
  • 3 floors
  • Banquet hall
  • Colonial architecture
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch smart TV with premium satellite channels
  • IPod dock
  • MP3 dock
  • Private pool

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Valentin Imperial Rivera Maya All Inclusive - Adult Only

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Hosted evening meal: USD 94

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Maya Imperial
Maya Imperial Valentin
Maya Valentin Imperial
Valentin Imperial All Inclusive
Valentin Imperial Maya
Valentin Imperial Maya All Inclusive Playa del Carmen
Valentin Imperial Maya Playa del Carmen
Valentin Maya All Inclusive
Valentin Maya Imperial
Valentin Imperial Maya Hotel Playa Del Carmen
Valentin Imperial Maya Riviera Maya, Mexico
Valentin Imperial Riviera Maya Adults Hotel Playa del Carmen
Hotel Valentin Imperial Riviera Maya – Adults Only
Valentin Imperial Riviera Maya – Adults Only Playa del Carmen
Valentin Imperial Riviera Maya Adults Playa del Carmen
Valentin Imperial Rivera Maya All Inclusive Adult Hotel
Valentin Imperial Riviera Maya Adults Hotel
Valentin Imperial Riviera Maya Adults
Valentin Imperial Riviera Maya All Inclusive
Valentin Imperial Maya All Inclusive
Valentin Imperial Riviera Maya– All Inclusive – Adults Only
Valentin Imperial Riviera Maya
Valentin Imperial Rivera Maya All Inclusive Adult
Hotel Valentin Imperial Rivera Maya All Inclusive - Adult Only
Valentin Imperial Riviera Maya All Inclusive
Valentin Imperial Maya All Inclusive
Valentin Imperial Riviera Maya – Adults Only
Valentin Imperial Riviera Maya– All Inclusive – Adults Only
Valentin Imperial Riviera Maya

Frequently asked questions

What is the cancellation policy at Valentin Imperial Rivera Maya All Inclusive - Adult Only?

Valentin Imperial Rivera Maya All Inclusive - Adult Only offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Valentin Imperial Rivera Maya All Inclusive - Adult Only?

As of 27 Apr 2026, prices found for a 1-night stay for 2 adults at Valentin Imperial Rivera Maya All Inclusive - Adult Only on 9 May 2026 start from AU$690, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Valentin Imperial Rivera Maya All Inclusive - Adult Only?

Yep, Valentin Imperial Rivera Maya All Inclusive - Adult Only has a free self car park and free valet parking.

Are there any beaches close to Valentin Imperial Rivera Maya All Inclusive - Adult Only?

The closest beach to Valentin Imperial Rivera Maya All Inclusive - Adult Only is Maroma Beach (4.1 km).

Is there a spa on site at Valentin Imperial Rivera Maya All Inclusive - Adult Only?

Yep, Aromance is available for guests. You'll enjoy heaps of services like body wraps, facials and body treatments, as well as sports massages.

Does Valentin Imperial Rivera Maya All Inclusive - Adult Only have a pool?

Yep, and guests love it! Valentin Imperial Rivera Maya All Inclusive - Adult Only has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 7:00 AM to 7:00 PM.

Does Valentin Imperial Rivera Maya All Inclusive - Adult Only have a waterslide?

No, but it has a waterpark and lazy river.

What luxury perks are available at Valentin Imperial Rivera Maya All Inclusive - Adult Only?

Valentin Imperial Rivera Maya All Inclusive - Adult Only features a private beach, 2 beach bars and 3 outdoor pools. All guestrooms come with Hot tubs, private pools and Private jetted baths.

What makes Valentin Imperial Rivera Maya All Inclusive - Adult Only a romantic place to stay?

A hot tub and a private beach, as well as Hot tubs and Jetted bath in the guestrooms, help set the scene for a romantic weekend at Valentin Imperial Rivera Maya All Inclusive - Adult Only.

Is Valentin Imperial Rivera Maya All Inclusive - Adult Only family-friendly?

No, Valentin Imperial Rivera Maya All Inclusive - Adult Only is an adults-only property.

Are there hot tubs in the rooms at Valentin Imperial Rivera Maya All Inclusive - Adult Only?

Yep, all rooms come with private hot tubs.

Does Valentin Imperial Rivera Maya All Inclusive - Adult Only serve breakfast?

Sure does, complimentary buffet brekkie is offered daily between 7:00 AM and 11:30 AM.

Is there a free airport shuttle available at Valentin Imperial Rivera Maya All Inclusive - Adult Only?

No, Valentin Imperial Rivera Maya All Inclusive - Adult Only does not offer an airport shuttle service.

Is there a bar or restaurant at Valentin Imperial Rivera Maya All Inclusive - Adult Only?

Relax with a coldie at the 2 beach bars, 2 poolside bars or 9 lounge bars, and grab a meal at the onsite restaurant that serves Italian cuisine.

What time are check-in & check-out at Valentin Imperial Rivera Maya All Inclusive - Adult Only?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Valentin Imperial Rivera Maya All Inclusive - Adult Only?

No, pets and service animals are not allowed.

Valentin Imperial Rivera Maya All Inclusive - Adult Only Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1364 out of 1706 reviews
Rating 8 - Good. 222 out of 1706 reviews
Rating 6 - Okay. 75 out of 1706 reviews
Rating 4 - Poor. 23 out of 1706 reviews
Rating 2 - Terrible. 22 out of 1706 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

8/10 Good

Srebrina

Stayed 8 nights in Jan 2026

8/10 Good

AliHosein

Stayed 5 nights in Jan 2026

10/10 Excellent

Ruth Elaine

Stayed 10 nights in Jan 2026

10/10 Excellent

Matt

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful room, grounds and restaurants. Staff were top notch as was all the food.
Stayed 4 nights in Jan 2026

10/10 Excellent

Michelle, Frisco

Stayed 4 nights in Jan 2026

10/10 Excellent

Dominic

Stayed 5 nights in Nov 2025

10/10 Excellent

Robert Roy Jordan

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is immaculate. The staff go above and beyond for you, and do it with a smile on their face. Honestly do not have one negative thing to say about the entire resort, other than the gym. Gym needs to be bigger and better.
Stayed 4 nights in Jan 2026

10/10 Excellent

Laird, Washington

Liked: Cleanliness, amenities
Beautiful resort. Great service and food. Incredible pool
Stayed 7 nights in Jan 2026

6/10 Okay

Simon

Travelled with partner
Liked: Cleanliness, property conditions & facilities
First the good. Staff were generally excellent with a shout out to those in the Don Carlos bar!! Now the bad…my room didn’t have a functioning phone for three days (a safety issue) and only half the TV channels for the entire week. The main pool had a frat house vibe (loud music and partying) which was so very different from the upmarket vibe of the rest of the resort. The quiet pool was small and dirty. Everywhere, including the beach, was a “towels at dawn” situation. The beach was clean and swept regularly. Food was hit or miss. Some really good dishes (perversely often with cold sides) but the buffet was poor compared to other resorts in the area. Service in the restaurants was excellent and the staff were very helpful in providing suggestions for both dishes and drinks.
Stayed 7 nights in Jan 2026

6/10 Okay

Virgilio Maslog, Spring

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our third time to stay at Valentin Imperial. We are Premier Expedia member and eligible for a room upgrade. But everytime, they always say, we are full, for which I don’t believe 100%. They just don’t want to give us a room upgrade, I think. Second, we finally got the chance to book the Japanese restaurant, Hibachi. We came on time and chose the front seat. Then these 4 couples who came in late and Juana, the staff, wants us move to accommodate the late comers! She just ruined my husband’s bday celebration!! So, we moved to the corner of the table. At the end of dinner, one the guest who felt bad for us, told Juana that it is my husband’s bday, Juana came back with a cheesecake and a candle and startled singing Happy Birthday to ME!!! Just a bad experience at the Japanese restaurant.
Stayed 3 nights in Jan 2026

10/10 Excellent

Martha Jo, San Juan Capistrano

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff is super friendly and helpful. Food at all restaurants is good. We love this place - we go every year with a group of 10!
Stayed 8 nights in Jan 2026

10/10 Excellent

Terry Alan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All around great resort. The food is exellent and the service is second to none. We have been there twice and have met many people who have stayed there multiple times. That is truly an indicator of how nice of a place this is.
Stayed 3 nights in Dec 2025

10/10 Excellent

Irena

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My husband and I just returned from a week at Valentin Imperial Maya, and we honestly had the best time. From the moment we arrived until the moment we left, everything was exceptional. The staff truly make this resort stand out — always smiling, always friendly, and genuinely happy to joke and engage with guests. You feel welcomed everywhere you go. The entertainment was, without question, the best we’ve experienced at any resort: fun, high-energy, and incredibly well done. Our room was beautiful, spacious, and spotlessly clean — honestly one of the cleanest resorts we’ve stayed at. The grounds were immaculate and perfectly maintained, which added so much to the overall experience. The food was excellent with no shortage of options. We never got bored of dining and even found ourselves hopping to two or three restaurants in one night just for appetizers — because why not? There was always something new and delicious to try. The beach was absolutely stunning, and we were lucky to have no seaweed for the entire duration of our stay, which made it even more enjoyable. We truly can’t say enough good things about Valentin Imperial Maya. It exceeded our expectations in every way, and we will absolutely be back. ⭐️⭐️⭐️⭐️⭐️
Stayed 7 nights in Jan 2026

10/10 Excellent

felix, Cross Plains

Liked: Cleanliness, amenities, property conditions & facilities
Spotless rooms. Great concierge service. Breakfast buffet at the Hacienda was the best.
Stayed 3 nights in Jan 2026

10/10 Excellent

Ever

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The people the staff the food and overall excellent service
Stayed 4 nights in Jan 2026

6/10 Okay

Alexander

Travelled with group
Room was wonderful, resort is too big. Too long to walk to restaurants and beach.
Stayed 4 nights in Dec 2025

10/10 Excellent

Sarah

You will never regret booking this place
Stayed 6 nights in Jan 2026

10/10 Excellent

Hans Arthur

Stayed 7 nights in Jan 2026

10/10 Excellent

Gary

Stayed 5 nights in Jan 2026

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff as so helpful and friendly. Beautiful beach. Resort was full, but didn’t feel like it.
Stayed 5 nights in Dec 2025

10/10 Excellent

Summer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
24 hour room service in addition to 7 different restaurants!!! This place is perfection.
View from balcony.
Beautiful beaches.
NYE desert
Sushi!!
Stayed 4 nights in Dec 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2025

10/10 Excellent

Anna Agnieszka

Stayed 6 nights in Dec 2025

8/10 Good

Anna

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property is maintained well, however, the rooms need remodeling I stayed in 13 106 was a little disappointing. The restaurants were just OK and the food was so so . Don’t misunderstand me the people were very hard and I tried to show my appreciation to everyone however they are understaffed in restaurants and the English was an issue. Overall, we had a nice time, but I would try other places.
Stayed 4 nights in Dec 2025

10/10 Excellent

Jessica Nicole, Houston

Very hospitable, professional and well trained staff
Stayed 3 nights in Jan 2026