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HM Playa del Carmen

4.0 star property
Hotel with free valet parking, a short walk to Quinta Avenida

Photo gallery for HM Playa del Carmen

Relax by the pool surrounded by lush greenery and comfortable lounge seating.
Relax in this serene outdoor seating area with a round table and four chairs under a covered pergola.
Enjoy a formal dining experience with round tables, pendant lights, and polished floors.
Relax in a warm and inviting space with a comfortable sofa and chairs, surrounded by a textured wooden wall and pendant lights.
Relax in a stylish space with seating areas and a bar, featuring unique wireframe chairs and pendant lights.

Popular amenities

  • Bar
  • Room service
  • Housekeeping
The current price is AU$165
includes taxes & fees
6 Aug - 7 Aug

Explore the area

Map
Avenida Constituyentes 180, Entre calles 15 Norte y 20 Norte, Playa del Carmen, QROO, 77720
  • Quinta Avenida
    ‪9 min walk‬
  • Playa del Carmen Main Beach
    ‪11 min walk‬
  • Mamitas Beach
    ‪14 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪59 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

8.8 out of 10
Excellent
(28 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Fridge
Plasma TV
Separate bedroom
Ceiling fan
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Free cots/infant beds
Fridge
Plasma TV
Separate bedroom
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite with terrace and city view

Junior Suite with terrace and city view

Junior Suite with terrace and city view

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Air conditioning
Heating
Free cots/infant beds
Fridge
Plasma TV
  • 35 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Double Room Single Use

Double Room Single Use

Double Room Single Use

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Fridge
Plasma TV
Separate bedroom
Ceiling fan
  • 28 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Double room with balcony

Double room with balcony

Double room with balcony

8.4 out of 10
Very good
(8 reviews)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Heating
Free cots/infant beds
Fridge
Plasma TV
Separate bedroom
  • 24 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Double room with terrace and city view

Double room with terrace and city view | View from room

Double room with terrace and city view

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Heating
Free cots/infant beds
Fridge
Plasma TV
Separate bedroom
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Room Standard

1 bedroom, in-room safe, laptop workspace, soundproofing

Room Standard

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Room Standard

1 bedroom, in-room safe, laptop workspace, soundproofing

Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior

1 bedroom, in-room safe, laptop workspace, soundproofing

Suite Junior

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Suite Junior with Street View

1 bedroom, in-room safe, laptop workspace, soundproofing

Suite Junior with Street View

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Room Standard

1 bedroom, in-room safe, laptop workspace, soundproofing

Room Standard

  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Double Room Standard

1 bedroom, in-room safe, laptop workspace, soundproofing

Double Room Standard

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Room Standard

1 bedroom, in-room safe, laptop workspace, soundproofing

Room Standard

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

1 bedroom, in-room safe, laptop workspace, soundproofing

Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

1 bedroom, in-room safe, laptop workspace, soundproofing

Room Standard

  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room Standard with Street View

1 bedroom, in-room safe, laptop workspace, soundproofing

Double Room Standard with Street View

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Room Standard

1 bedroom, in-room safe, laptop workspace, soundproofing

Room Standard

  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

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About the area

Playa del Carmen

At HM Playa del Carmen you'll be within just a 15-minute stroll of popular places like Playa del Carmen Main Beach and Quinta Avenida. Highlights at this hotel include a restaurant, an outdoor swimming pool and free valet parking. .At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the gym and pool loungers. Other amenities include free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Each morning buffet breakfast is served between 7:00 AM and 11:00 AM. There's also limited parking, along with the convenience of an airport shuttle. .Within a 30-minute walk of this 4-property class Gonzalo Guerrero hotel, attractions include Mamitas Beach and Playacar Beach.

What's nearby

  • Quinta Avenida - 9 min walk - 0.8 km
  • Playa del Carmen Main Beach - 11 min walk - 1.0 km
  • Mamitas Beach - 14 min walk - 1.2 km
  • Playa del Carmen Maritime Terminal - 19 min walk - 1.7 km
  • Playacar Beach - 19 min walk - 1.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive

Restaurants

  • ‪Don Sirloin - ‬2 min walk
  • ‪La Ceiba de la 30 - ‬1 min walk
  • ‪Vips - ‬2 min walk
  • ‪Nativo - ‬1 min walk
  • ‪Tortas Santa Fe - ‬2 min walk

About this property

HM Playa del Carmen

Hotel with free valet parking, a short walk to Quinta Avenida
HM Playa del Carmen offers its guests an outdoor pool and a fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A terrace, multilingual staff, and gift shops/newsstands are also featured at HM Playa del Carmen. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Playa del Carmen hotel.

  • 91 guestrooms or units
  • 3 levels
  • Deli
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
HM Playa del Carmen offers 91 air-conditioned accommodations with a safe and a hairdryer. 50-cm plasma televisions come with cable channels. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desk chairs and telephones. Housekeeping is provided on a daily basis.

Languages

English, German, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free secured valet parking on site
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 300 for adults and MXN 150 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Tile flooring in room
  • Upper floors accessible by stairs only

More

  • 3 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • 50-cm plasma TV with cable channels

Food and drink

  • Refrigerator
  • Room service

More

  • Air conditioning
  • Ceiling fan
  • Desk chair
  • Heating
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:00 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at HM Playa del Carmen

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 300 for adults and from MXN 150 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Up to 2 children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

HM Playa Carmen Hotel
HM Playa Carmen
HM Playa del Carmen Hotel
HM Playa del Carmen Playa del Carmen
HM Playa del Carmen Hotel Playa del Carmen

Frequently asked questions

What is the cancellation policy at HM Playa del Carmen?

HM Playa del Carmen offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at HM Playa del Carmen?

As of 3 Aug 2025, prices found for a 1-night stay for 2 adults at HM Playa del Carmen on 6 Aug 2025 start from AU$164.69, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at HM Playa del Carmen?

Yep, HM Playa del Carmen has free valet parking. Onsite parking is limited.

Are there any beaches close to HM Playa del Carmen?

Yep, HM Playa del Carmen is a short 13-minute walk from Playa del Carmen Main Beach. Fun beach activities include fishing.

Does HM Playa del Carmen have a pool?

HM Playa del Carmen has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

Is HM Playa del Carmen family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that HM Playa del Carmen is a hit with families.

Does HM Playa del Carmen serve breakfast?

Yeah, buffet breakfast is available daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at HM Playa del Carmen?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at HM Playa del Carmen?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at HM Playa del Carmen?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at HM Playa del Carmen?

No, pets and service animals are not allowed.

HM Playa del Carmen Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 605 out of 1000 reviews
Rating 8 - Good. 291 out of 1000 reviews
Rating 6 - Okay. 63 out of 1000 reviews
Rating 4 - Poor. 20 out of 1000 reviews
Rating 2 - Terrible. 21 out of 1000 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

sergio

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2025

8/10 Good

Kristina

Liked: Cleanliness
Disliked: Staff & service

Decent spot for the price

The place is beautiful and has great food. Beds are a little hard. The staff were not so efficient at the front desk but all the waiters and bartenders were great
Stayed 1 night in Apr 2025

8/10 Good

Kathleen M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, comfortable, and hospitable stay

The rooms and pool were delightful, clean and comfortable. The lobby did not reflect the quality of the rooms, which were very nice. Similarly, the neighborhood did not seem desirable, but it was walking distance to Quinta Avenida with various shops and greats spots to eat. The service was very friendly. Overall, a nice stopover en route to the airport.
Stayed 1 night in Apr 2025

10/10 Excellent

kerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, beautiful pool, perfect drinks, gorgeous room
Stayed 1 night in Mar 2025

10/10 Excellent

Irene

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a fantastic stay at HM Playa del Carmen! This beautiful boutique hotel is close to the main road, beach, and ferry, making it easy to explore. The well-maintained pool and poolside bar were perfect for relaxing with great drinks and snacks. Plus, the convenient and secure parking space, ideal for those travelling by car, and the attentive staff made our experience even better!
Stayed 3 nights in Mar 2025

10/10 Excellent

Jeanne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a great little hotel. Quiet but walkable to most everything in playa. Very clean and staff was friendly and sweet. Breakfast buffet was very good. My only minor complaint is the beds were pretty firm but still slept well. Only 3 blocks from the Playa Alterna bus station. Many dining options right by hotel. Pool was fantastic!
Stayed 6 nights in Mar 2025

10/10 Excellent

Tina, Mililani

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my 1 night stay at this cute boutique hotel. The service was amazing! The drinks ordered at the beautiful swim up bar were delicious! The location of this hotel was perfect! Just a walk down from the beach and from the main 5th avenue strip, yet it was nice and quiet and I felt safe, and well taken care of. Beautiful pool which I loved swimming in at night, with a beautiful view of the moon and stars above me! HM great job!
Stayed 1 night in Mar 2025

10/10 Excellent

Mario

Stayed 2 nights in Nov 2024

10/10 Excellent

mary claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I would come back

This is a very nice hotel. They have a pool bar and restaurant you can eat all your meals there if you so please. The staff are super nice and the facilities are beautiful. It’s in a great location honestly, if you’re into hotels, this is a fantastic spot in Playa.
Stayed 8 nights in Feb 2025

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Few blocks from 5th ave

Great location and friendly staff.
Stayed 8 nights in Feb 2025

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at HM Playa del Carmen right from the beginning when we were greeted by the highly efficient Minerva at the front desk. We appreciated having our Expedia VIP status recognized and the sparkling wine in the room as well as the option of a room upgrade and most importantly a very late check out till 4 pm which worked out perfectly for our 7:30 pm flight. The breakfast and bar staff were very friendly and worked hard to meet our needs and the breakfast itself was varied and plentiful and set us up for a great start to the day. We loved the location - we are walkers so enjoyed walking along 5th Avenue past all the craziness to Punta Esmerelda and then along the ocean and public beaches coming up at calle 38 and into our favourite lunch time spot Chela de Playa for craft beer, an excellent orange gin and tonic and the best torta in Mexico. Other great spots that deserve mention are Sirjan Persian restaurant and Indiana Jones restaurant which are both in easy walking distance. If you need a taxi, turn left out of the hotel and Daniel's taxi is usually there on the left corner.
Stayed 8 nights in Jan 2025

6/10 Okay

Xenia Ceja

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We stayed here with a 6yr old for four nights as we had several activities planned and did not feel the need to pay for an all inclusive resort during this part of our trip. Honest review as followed. Room: We stayed on a first level room in front of the pool, The hotel itself if lovely and kept clean. Room could have been cleaner, but no smell was noticed and the air conditioning worked great. The beds were ok pillows very uncomfortable, firm and bulky and they did not replace them when asked to. Staff: The staff at the reception desk were not friendly or welcoming, however the bar staff, housekeeper, and security guards were great and friendly. Amenities: The pool is not heated but it is kept clean and has a swim up bar. The restaurant is decently priced and food was good. Location: Short safe walk to Quinta Avenida and Beach access, restaurants and shopping Parking is included, safe, and gated. Overall it was an ok stay, but I would probably not stay there again.
Stayed 4 nights in Jan 2025

8/10 Good

melanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While pricey, this hotel offers a tranquil haven from the hustle of Playa. Great location and a really lovely hotel with pool and well priced happy hour !
Stayed 3 nights in Jan 2025

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Provided drinking water, beach towels and amazing breakfast. Staff was kind and helpful aside from one grumpy security guard. Pool area is gorgeous. Walking distance to beach and great food. Rooms had good air conditioning. Beds and pillows weren't the comfiest but met our needs. Shower drain was somewhat clogged so some draining issues. Overall great experience, we would definitely stay again.
Stayed 6 nights in Dec 2024

8/10 Good

Riccardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff top notch.Breakfast 3/5
Stayed 5 nights in Dec 2024

10/10 Excellent

Lourdes

Stayed 2 nights in Dec 2024

6/10 Okay

Hok Fei

Travelled with family
Liked: Cleanliness, amenities
It’s walkable and convenient to shop and eat.
Stayed 3 nights in Dec 2024

8/10 Good

Luda, Liberty Lake

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very close to the shopping area.
Stayed 3 nights in Dec 2024

6/10 Okay

Srisatish

Travelled with family
Liked: Amenities
Not very clean and doesn't feel that safe. Convenient location though
Stayed 2 nights in Dec 2024

10/10 Excellent

Zuleyka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast!
Stayed 3 nights in Dec 2024

8/10 Good

Dillon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Ramona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and the hotel was very nice.
Stayed 4 nights in Dec 2024

10/10 Excellent

Guadalupe, San Bernardino

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location
Stayed 4 nights in Dec 2024

10/10 Excellent

AKSHAY

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Romy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in a very convenient area. It is very close to the Quinta Avenida and Plaza Las Perlas (pickup point to go to many tours). It is also quiet and full of plants which give it a cozy and appealing design. The staff is friendly and helpful. I had a great time staying there and would stay again for sure.
Stayed 4 nights in Nov 2024